Home Instead - Forest Hills, NY

Pros

• The caregivers were extremely helpful in the early days after surgery.
• The caregivers were very attentive and caring.
• They assisted with post-procedure needs and reliably handled tasks like picking up medications.
• The office staff were seamless and pleasurable to deal with.
• Beverly and the team did an amazing job providing care.
• The caregivers were kind, compassionate, and professional.
• Beverly went out of her way to ensure her grandfather was cared for.
• The team is helpful, personable, and supportive.
• Beverly and her team are highly recommended for in-home caregiving.
• Beverly listened carefully, offered suggestions, and presented options; she is professional, flexible, and client-focused.
• The home care aides were genuinely concerned with well-being and took good care.
• The team is trustworthy, thorough, and compassionate.

Review

The Forest Hills, New York office of Home Instead has earned an unwavering chorus of appreciation from several families who relied on their services during challenging times. Across experiences that ranged from post-surgical recovery to long-term caregiving, the common thread is a deep sense of trust, reliability, and genuine compassion. The caregivers are described as attentive, patient, and adept at handling a variety of needs, from daily living activities to medication management and safety checks. In every telling, the office team - especially Beverly Silver - emerges as a steady, client-centered partner who makes the care journey smoother and more secure for loved ones.

One reviewer specifically highlighted how invaluable the support was in the first couple of weeks after knee replacement surgery. The home environment is crucial when mobility is limited, and the caregivers provided by the Forest Hills office were praised for their attentiveness and warmth during those essential early days. They helped with routine post-procedure tasks, were reliable during overnight shifts, and even went beyond the basics by taking on tasks such as picking up medications. The seamless coordination by the office staff, including Mike, stood out as an example of how professional administration can enhance the caregiving experience in practice, making a difficult time considerably more manageable.

Another strong endorsement centers on Beverly Silver and her team's impact on a grandfather in need of care. The caregivers were described as kind, compassionate, and professional, and Beverly herself was singled out for going the extra mile to ensure her grandfather's well-being. The reviewer emphasizes that the care delivered exceeded expectations, a theme that recurs throughout the accounts, reinforcing the sense that Beverly and her team consistently strive to elevate the standard of in-home care for families facing significant health challenges.

Longer-term commitments were also celebrated. One family recounted having Home Instead provide care for their mother over more than four years, during which Beverly and her team anticipated changing needs and remained consistently caring, responsive, and reliable. This experience underscored a core strength: the caregivers' ability to adapt as circumstances evolve, maintaining a high level of support and making a tangible difference in their loved one's quality of life. The endorsement closes with a clear recommendation, reflecting deep gratitude for the ongoing partnership.

Earlier, the Queens Office, led by Beverly Silver, was described as a reliable and highly professional partner during a multi-month caregiving engagement in 2019 through early 2020. The reviewer stresses Beverly's careful listening, thoughtful suggestions, and clear presentation of options at each phase of caregiving. The emphasis on professionalism, flexibility, and a client-focused approach suggests a partnership built on mutual respect and responsive communication - qualities that families repeatedly value when navigating complex caregiving needs.

A separate account speaks to the general caliber of the Caregivers who supported a father figure. The caregiver team was described as genuinely concerned with the client's well-being, maintaining professionalism while delivering care with a warm, human touch. The reviewers appreciated the team's ability to be both practical and compassionate, creating an environment where the client felt seen and respected. The overall impression is of a team that treats clients with dignity and offers steady, dependable support.

In another compelling testament, Beverly and the Forest Hills team are portrayed as exceptional even from a distance. A family member living out of state notes the ease of onboarding - facilitated through a remote introduction via FaceTime - that quickly built confidence in the caregiving plan. The description paints a picture of a well-coordinated operation that makes the home safer for a fall-risk senior, ensures prescriptions are managed, and embodies a combination of personable, professional, trustworthy, thorough, and compassionate care. The reviewer concludes with gratitude for having found such a capable and reliable team and emphasizes that they could not recommend Beverly and her colleagues more highly.

A further sentiment runs through a reflective, long-form appreciation of the CAREgivers' impact on a friend. The women providing care were described as highly caring, respectful, and able to maintain the friend's dignity. The staff's flexibility and expertise allowed them to match caregivers to the friend's evolving needs effectively, reinforcing the idea that the right team can be a critical part of comfort and continuity of care. The reliability of the CAREgivers remained evident even during the pandemic, offering peace of mind when uncertainty was at its height.

The narrative culminates in a touching account of how Home Instead supported a friend in the final months of life. A dedicated team kept meticulous notes about the friend's favorite foods and habits, sharing those insights with other team members to ensure continuity of care. Visits and phone calls conveyed genuine affection and reassurance, and the friend's sense of comfort was clear. Even hospitalizations elicited a compassionate response from Home Instead, which helped to make the friend's final months as pleasant as possible. The family expresses enduring gratitude for the extraordinary care, recognizing that this level of concern and professionalism had a profound, human impact during a difficult period.

Taken together, these testimonials paint a portrait of a Home Instead office that consistently delivers not just basic assistance, but a holistic, compassionate caregiving partnership. Across acute post-surgical recovery, long-term care for aging parents, and end-of-life support, Beverly Silver and her team - augmented by capable caregivers like Mike - are described as trustworthy, attentive, and profoundly patient-focused. Families repeatedly emphasize the importance of seeing their loved ones treated with dignity, receiving reliable and flexible support, and knowing that a capable, empathetic team is always ready to step in when needed. The overarching message is one of heartfelt appreciation for care that feels personal, professional, and deeply human.

Transportation

• Forest Hills – 71st Avenue (0.3 miles)
• MTA Subway - Briarwood (1.8 miles)
• LIRR - Mets-Willets Point Station (2.2 miles)
• MTA - Mets-Willets Point Subway Station (2.3 miles)
• LIRR - Jamaica Station (2.6 miles)
• MTA - Sutphin Boulevard Subway Station (2.6 miles)
• LIRR - Jay / Hall Tower (2.7 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.7 miles)
• Queens Crossing (2.9 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• St Luke's Episcopal Church (0.6 miles)

Parks

• Forest Park (1.2 miles)
• Flushing Meadows Corona Park (1.8 miles)
• Cunningham Park (4.3 miles)
• Astoria Park (5.1 miles)
• McCarren Park (5.2 miles)
• Alley Pond Park (5.4 miles)
• Herbert Von King Park (5.5 miles)

Theaters

• AMC Fresh Meadows 7 (3.7 miles)

Restaurants

• Taco Bell (3.9 miles)
• McDonald's (4.5 miles)
• Ikraveit Foods (4.9 miles)
• Burger King (5.5 miles)
• Kimbap Lab (5.7 miles)
• White Castle (5.9 miles)
• Bobby Van's Steakhouse (6 miles)

Cafes

• The West (5.3 miles)

Physicians

• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (6.2 miles)
• Memorial Sloan Kettering Cancer Center (6.3 miles)

Hospitals

• Manhattan Psychiatric Center (6.3 miles)