Home Instead - Forest Hills, NY

Pros

• The caregivers at Home Instead Forest Hills were attentive and caring, including overnight shifts, and helped with all post-procedure needs.
• The office staff, including Mike, provided seamless and pleasant service.
• Beverly and her team consistently did an amazing job, going above and beyond in caring for loved ones.
• The caregivers were kind, compassionate, and professional, delivering high-quality care.
• Beverly listened carefully, offered thoughtful options, and remained professional, flexible, and client-focused.
• The caregivers were genuinely concerned with clients' well-being and treated them with dignity and respect.
• The staff's reliability and flexibility helped match the right CAREgivers to evolving needs, providing peace of mind even during challenging times.

Review

Across Forest Hills and the neighboring Queens neighborhood, Home Instead consistently earns high marks for compassionate, capable in-home caregiving that adapts to real-life needs. Several families recount how, after major procedures like knee replacement, the team proved especially valuable in the first weeks when getting around the house is challenging. Caregivers were praised not only for the practical help with mobility and routine tasks but also for their attentiveness and gentle approach during the often awkward early recovery period. Overnight shifts were noted as particularly reassuring, and the ability of caregivers to handle routine duties - such as running errands or picking up medications - made a meaningful difference in the day-to-day experience of healing at home. The local office staff, including Mike, were consistently described as seamless and easy to work with, smoothing the logistics and ensuring everything ran smoothly for families juggling medical appointments, medications, and household needs.

One testimonial centers on Beverly, the leader of the Forest Hills team, who left a lasting impression on a family caring for a beloved grandfather. The caregivers were described as kind, compassionate, and professional, but what stood out was Beverly's willingness to go above and beyond to ensure his well-being. In this account, the level of care exceeded expectations, underscoring a sense of trust and dedication that extended beyond routine visits to truly thoughtful, personalized attention. The impression is of a team that not only adheres to high standards but also cultivates a genuine sense of care and responsibility toward each client.

Long-term, another family highlighted a mom who received in-home care for more than four years. Beverly and the team are portrayed as exceptionally capable at anticipating evolving needs, offering reliable, responsive support, and maintaining a steady presence through changing circumstances. The reviewer emphasizes the importance of continuity and the reassurance that comes from knowing caregivers who consistently show up with warmth and professionalism. The recommendation here is full-throated, reflecting confidence in the team's ability to sustain high-quality care over years of a loved one's life.

There is also a specific mention of a Queens Office engagement in 2019 through early 2020, where Beverly's professionalism and client-focused approach left a solid, positive impression. The reviewer notes that Beverly listened carefully, offered practical suggestions, and presented clear options as caregiving needs shifted. Flexibility, professional demeanor, and a supportive partnership with the family are highlighted as core strengths, reinforcing a sense of being truly guided through each phase of care.

Caregivers who worked with another family member - specifically a father - are described as genuinely concerned for his well-being, exhibiting both professionalism and dependable performance. The team is portrayed as helpful, personable, and supportive, with a strong recommendation flowing from the belief that the caregivers consistently upheld dignity and respect for the person receiving care. The overall tone is one of admiration for how the staff integrates expertise with kindness, creating a trustworthy care environment for a loved one.

A different perspective centers on a mom who was living at home under the watch of Beverly and her team, with praise coming from a relative who lived out of state. Even from a distance, the reviewer trusted the team to safeguard safety, ensure prescriptions were managed, and handle the myriad details that come with home care. The Forest Hills office's ability to be unbelievably personable, professional, trustworthy, thorough, and compassionate shines through, indicating a team that can step in quickly and efficiently to protect a parent's independence and well-being. The reviewer emphasizes how crucial it was to have a team that could coordinate the full spectrum of care - from safety oversight to medication logistics - while maintaining a personal touch.

Finally, ongoing care for a friend through the pandemic and into more fragile health phases underscores the enduring reliability and depth of the Home Instead team. The caregivers are described as compassionate and respectful, consistently acknowledging the friend's dignity. The family notes the flexibility and expertise of the staff in matching caregivers to evolving needs, a process that sometimes required delicate balancing and precise communication. In especially touching moments, the team's thoughtful approach continued through hospitalizations and into the final months of life, with caregivers who made those months as comfortable and meaningful as possible. A caregiver's attention to personal preferences - like favorite foods and daily habits - was shared with other team members through careful notes, ensuring continuity and a sense of home even during challenging times.

Taken together, these reviews paint a portrait of Home Instead in Forest Hills and the surrounding Queens area as a deeply responsive, compassionate, and professional home-care service. Families repeatedly highlight the incredible care provided in the wake of surgery and illness, the willingness of Beverly and her team to tailor assistance to changing needs, and the steady reliability that persists even through storms such as the pandemic. The consistent emphasis on dignity, personalization, and proactive communication speaks to a service that not only supports physical needs but also honors the emotional and logistical realities families face when caring for loved ones at home. For anyone seeking dependable, heartfelt in-home care, these stories offer a clear message: the Home Instead team, led by Beverly, is there to help families navigate care with competence, empathy, and unwavering commitment.

Located in Forest Hills, New York, this neighborhood offers convenient access to various transportation options, including subway stations and the Long Island Rail Road for easy commuting. With multiple pharmacies nearby, residents can easily access their medications and healthcare needs. There are also places of worship for spiritual fulfillment and parks like Forest Park and Flushing Meadows Corona Park for leisurely outdoor activities. For entertainment, there is an AMC theater nearby along with a variety of dining options ranging from fast food to upscale restaurants. Additionally, top-rated healthcare facilities like Memorial Sloan Kettering Cancer Center are just a short distance away, providing quality medical care for seniors in the area.

Transportation

• Forest Hills – 71st Avenue (0.3 miles)
• MTA Subway - Briarwood (1.8 miles)
• LIRR - Mets-Willets Point Station (2.2 miles)
• MTA - Mets-Willets Point Subway Station (2.3 miles)
• LIRR - Jamaica Station (2.6 miles)
• MTA - Sutphin Boulevard Subway Station (2.6 miles)
• LIRR - Jay / Hall Tower (2.7 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.7 miles)
• Queens Crossing (2.9 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• St Luke's Episcopal Church (0.6 miles)

Parks

• Forest Park (1.2 miles)
• Flushing Meadows Corona Park (1.8 miles)
• Cunningham Park (4.3 miles)
• Astoria Park (5.1 miles)
• McCarren Park (5.2 miles)
• Alley Pond Park (5.4 miles)
• Herbert Von King Park (5.5 miles)

Theaters

• AMC Fresh Meadows 7 (3.7 miles)

Restaurants

• Taco Bell (3.9 miles)
• McDonald's (4.5 miles)
• Ikraveit Foods (4.9 miles)
• Burger King (5.5 miles)
• Kimbap Lab (5.7 miles)
• White Castle (5.9 miles)
• Bobby Van's Steakhouse (6 miles)

Cafes

• The West (5.3 miles)

Physicians

• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (6.2 miles)
• Memorial Sloan Kettering Cancer Center (6.3 miles)

Hospitals

• Manhattan Psychiatric Center (6.3 miles)