Valley Vista

Pros

• Family members expressed gratitude for the excellent care and support provided to their loved ones at Valley Vista, noting that both parents and grandparents were happy and healthy during their stay.
• Residents enjoyed a vibrant atmosphere with great meals, fun activities, and friendly staff, making them feel like they were on vacation.
• The facility was praised for its cleanliness and recent upgrades, contributing to a pleasant home-like environment.
• Staff members were recognized for their professionalism, compassion, and responsiveness to residents' needs, providing timely solutions to any issues that arose.
• Many reviewers noted the strong sense of community within Valley Vista, highlighting the owners' involvement and dedication to ensuring a positive experience for residents.

Cons

• The facility was found to be worn out, shabby, and dirty, shocking given the high fees charged for a private room.
• Staff were described as distant and uncaring, leading to a negative experience for residents.
• A resident did not receive proper care, such as showering or laundry services, for the first two weeks.
• There were reports of a staff member yelling at a resident regarding missed medication.
• Two male residents engaged in fighting in the dining room, indicating a lack of oversight and safety.
• A serious health issue (scabies) was downplayed by staff before being discovered at another facility.

Review

Valley Vista has garnered a diverse range of reviews from families who have entrusted their loved ones’ care to this facility. For many, the experiences have been overwhelmingly positive, marked by appreciation for the attentive staff and the quality of care provided to residents. Several families highlighted how well their relatives were treated during challenging times, such as the COVID-19 pandemic. Reports indicated that Valley Vista maintained a zero COVID-19 case status throughout the outbreak, which instilled confidence in families concerned about their loved ones' health. Visitors expressed gratitude for being able to witness firsthand the happiness and health of their family members during visits, even if those interactions were sometimes limited to looking through windows.

One family shared a compelling account of their elderly grandmother’s experience at Valley Vista. They praised the facility's management and service during rough times, noting that Grandma enjoyed wonderful meals, engaging activities, and had made friends among staff and residents alike. The family's reflections revealed that she felt as if she were on vacation rather than residing in an assisted living facility. This sentiment echoed throughout other reviews where families expressed relief and gratitude for having found a place where their loved ones could thrive despite age-related challenges.

Among positive observations was also recognition of the well-maintained and recently upgraded facilities at Valley Vista. One review detailed how improvements had been made over just two months, contributing to a welcoming environment that felt almost like home for many residents. The upgrades seemed to correlate with increased staff morale; reviewers noted happier employees who were more attentive and engaged with residents' needs. Families appreciated these changes alongside accommodating dietary restrictions for those with specific health requirements.

Conversely, not all experiences at Valley Vista painted such a rosy picture. Some reviewers raised significant concerns regarding care quality and management practices within the facility. Incidents involving inadequate hygiene practices—a resident reportedly went without showers or laundry services for weeks—caused alarm among family members who expected better standards based on advertised amenities. In one alarming instance, reports surfaced of conflicts between residents that suggested potential lapses in supervision or intervention by staff members.

A particularly troubling review recounted an incident where an aide allegedly yelled at a resident over medication issues while downplaying another resident's rash symptoms until they escalated into serious conditions like scabies. These troubling accounts stand in stark contrast to other testimonies praising compassionate care from attentive staff members who genuinely cared about resident welfare.

In conclusion, Valley Vista appears to be a facility where experiences can vary significantly based on individual circumstances and perhaps even shifts in management or staffing dynamics over time. Many families laud it as an excellent choice for assisted living due to its warm environment and attentive caregivers; however, others convey frustration regarding inadequate care levels leading them to relocate loved ones elsewhere for better treatment options. Prospective clients must carefully weigh these testimonials while considering whether this community aligns with their expectations and needs when choosing a new home for elderly family members.

Physicians

• Laser Nail Therapy - Largest Toenail Fungus Treatment Center (0.2 miles)
• Robert Ortiz, MD (1.1 miles)
• Salvatore Martin Buffa (2.2 miles)
• Medical Arts Building (2.3 miles)
• Chista Safajou, MD (2.3 miles)
• Facial Plastic Reconstructive & Laser Surgery (2.4 miles)
• Bambini Pediatrics PC (2.4 miles)

Restaurants

• Applebee's (2 miles)
• Palace Diner (2.3 miles)
• Mahoney's Irish Pub & Steakhouse (2.5 miles)
• Zeus Brewing Company (2.8 miles)
• Schatzis Pub (2.8 miles)
• Shadows on the Hudson (3 miles)
• Eveready Diner (3.4 miles)

Pharmacies

• Rite Aid (2.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.7 miles)
• Rite Aid (4 miles)
• Rite Aid (4.4 miles)
• CVS Pharmacy (5.2 miles)
• Walgreens (5.4 miles)

Hospitals

• Saint Francis Hospital (2.3 miles)
• St Francis Hospital (2.4 miles)
• Saint Francis Hospital and Health Centers (3.2 miles)
• Pre-Surgical Registration (3.3 miles)
• Pitel Mark L Pc Dentist (3.4 miles)
• Dr Bromley at Premier Podiatry of Hudson Valley (4.7 miles)
• Saint Francis Hospital (4.9 miles)

Cafes

• The Poughkeepsie Grind (2.6 miles)
• Crafted Kup (4.5 miles)
• Panera Bread (8 miles)

Parks

• Walkway Over the Hudson State Historic Park (2.7 miles)
• Cluett Schantz Memorial Park (5.7 miles)
• Greenvale Park (6.4 miles)
• Wallkill Valley Rail Trail (6.4 miles)
• River To Ridge Trail (6.7 miles)
• Macghee Park (8.1 miles)

Theaters

• Roosevelt Cinemas (2.9 miles)
• Regal Galleria Mall (7.9 miles)

Places of Worship

• Poughkeepsie United Methodist Church (5.9 miles)

Transportation

• New Paltz Trailways Bus Terminal (6 miles)