The Grand Rehabilitation And Nursing At River Valley

Pros

• Some staff members are described as excellent, providing effective assistance and care.
• Physical therapy staff were noted for their efforts in helping patients quickly transition out of the facility.
• Family members appear to be actively involved in advocating for their loved ones' needs and cleanliness.
• The availability of substitutes like peanut butter and jelly sandwiches at every meal was intended to provide options for patients.
• The intention behind the call system is acknowledged, although it may not always function effectively.
• The presence of a nursing staff shows that there is an attempt to provide care, even if experiences vary widely among individuals.

Cons

• The rooms were dirty and poorly maintained, requiring family members to clean them upon arrival.
• The food quality was consistently terrible, resembling inedible dog food, and did not accommodate dietary restrictions.
• Staff members often failed to wear gloves when administering medications and handling food, raising hygiene concerns.
• Complaints about the facility went unaddressed, leaving residents feeling ignored and frustrated.
• Communication with staff was poor; calls went unanswered or were met with long hold times, resulting in a lack of support for residents.
• Physical therapy services were inadequate, with little effort made to encourage patient progress.
• Residents experienced delays in receiving basic care, such as changing diapers or providing regular showers.
• The facility appeared significantly different from what was advertised on its website, leading to disappointment among families and residents alike.
• Activities for residents were virtually nonexistent, contributing to a lack of engagement and stimulation.
• Overall staffing levels were insufficient, causing staff to be overwhelmed and unable to provide proper care.

Review

The reviews of The Grand Rehabilitation and Nursing at River Valley paint a profoundly troubling picture of an establishment that seems to fall far short of the basic standards one would expect from a healthcare facility, particularly one specializing in rehabilitation. Many individuals have voiced their dissatisfaction with various aspects, from the cleanliness of rooms to the quality of care provided by staff members. A common theme throughout these accounts is a high level of frustration and disappointment with both the environment and the services rendered during rehabilitation.

Upon arrival, guests have reported unsatisfactory living conditions, describing rooms that are dirty and poorly maintained. Individuals have recounted their experiences of having family members clean their rooms upon check-in, which is entirely unacceptable in a professional facility. Reports detail unwashed windows, missing equipment such as phones or remotes for televisions, and a general lack of essential furnishings like guest chairs or trays for meals. This neglect contributes to an overall sense that residents' comfort and dignity are not being prioritized.

One of the most alarming complaints concerns food service within the facility. Guests frequently described meals as being grossly inadequate—badly prepared and lacking variety—and stated that food served often bore little resemblance to what was advertised on menus. Dietary restrictions seem to be disregarded entirely; instances were shared about patients being served items they were allergic to despite prior notifications regarding dietary needs. Residents reported receiving cold food presented haphazardly on plastic trays instead of the dining experience suggested by promotional materials on the facility's website.

Staffing issues further compound problems at The Grand Rehabilitation and Nursing at River Valley. Reviewers noted chronic understaffing, particularly over weekends, contributing to poor patient care. Many staff members appeared overwhelmed and disengaged, leading to varied levels of care ranging from excellent to disinterested. In several accounts, nursing staff reportedly failed to change diapers regularly or respond promptly when patients used call buttons—a concerning lapse in attention given that many residents are unable to advocate for themselves due to health impairments.

Physical therapy services also received mixed reviews; while some therapists displayed competence and helpfulness, others were criticized for lacking motivation in encouraging patients toward rehabilitation goals. Patients expressed frustration at how little progress they made due to insufficient efforts by therapy staff who seemed more inclined towards casual conversation than challenging them physically—a significant concern for those rehabilitating after surgery or illness.

Lastly, multiple reviewers expressed disappointment with communication within this facility—from difficulties reaching someone via phone calls (with many ending up on hold indefinitely) to inadequate follow-up on complaints raised by residents or families alike. Such communication breakdowns only exacerbate feelings of isolation among patients who rely heavily on staff support during their stay. An overarching sentiment communicated through these reviews is clear: many residents feel abandoned in a setting designed for care but marked instead by neglect and poor service standards.

In light of these testimonials, it becomes painfully evident that The Grand Rehabilitation and Nursing at River Valley fails to deliver adequate care necessary for recovery environments—a realization many patrons find heartbreaking given their vulnerable state upon admission. Unfortunately, these narratives convey a strong message advising against considering this facility as an option for rehabilitation needs; prospective patients are urged instead to seek other establishments where dignity in care might still be honored.

Cafes

• The Poughkeepsie Grind (0.1 miles)
• Crafted Kup (1.9 miles)
• Panera Bread (5.5 miles)

Restaurants

• Zeus Brewing Company (0.1 miles)
• Schatzis Pub (0.1 miles)
• Mahoney's Irish Pub & Steakhouse (0.3 miles)
• Shadows on the Hudson (0.6 miles)
• Palace Diner (0.8 miles)
• Applebee's (1.4 miles)
• Wendy’s (1.6 miles)

Physicians

• Facial Plastic Reconstructive & Laser Surgery (0.4 miles)
• Mount Kisco Medical Group (0.6 miles)
• Steven B Jacobs MD (0.6 miles)
• DRA Imaging (0.7 miles)
• Premier Medical Group (0.7 miles)
• Hudson Valley Urology PC (0.7 miles)
• Nesheiwhat Medical Practice (0.7 miles)

Parks

• Walkway Over the Hudson State Historic Park (0.6 miles)
• Greenvale Park (3.7 miles)
• Cluett Schantz Memorial Park (3.9 miles)
• Macghee Park (5.4 miles)
• Bowdoin Park (7.1 miles)

Hospitals

• Saint Francis Hospital and Health Centers (0.6 miles)
• Pitel Mark L Pc Dentist (0.7 miles)
• Pre-Surgical Registration (0.8 miles)
• St Francis Hospital (1 miles)
• Saint Francis Hospital (1.1 miles)
• Dr Bromley at Premier Podiatry of Hudson Valley (2.1 miles)
• Saint Francis Hospital (2.4 miles)

Pharmacies

• Rite Aid (0.9 miles)
• Rite Aid (1.4 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.2 miles)

Places of Worship

• Poughkeepsie United Methodist Church (3.2 miles)

Theaters

• Roosevelt Cinemas (4.4 miles)
• Regal Galleria Mall (5.5 miles)