Hudson Valley Nursing Ctr in Highland, NY

Pros

• The staff on 1 East were amazing.
• Admissions and administration were amazing.
• Her assistant went above and beyond to make sure the family felt comfortable.
• Her assistant sent a printed handwritten card with condolences and well wishes.
• The staff were attentive, kind, helpful, and informative, guiding the family every step of the way.
• The staff became like family to the reviewer.
• The nursing staff on the third floor are fabulous.
• The food has been excellent and the cooks prepare meals very well.
• They even allowed the reviewer to bring their dog.

Cons

• The social worker assigned was awful, often unavailable, unapproachable, and dismissive.
• The director was unreachable and unprofessional, with the assistant only offering limited help.
• The facility is outdated and dirty, with stained carpets and old, soiled furniture.
• There are no phones in the patient rooms, making it difficult for families to contact their loved ones.
• The nursing staff and aides were frequently rude, unresponsive, and failed to provide basic care.
• The building was described as dirty and in disrepair, with "slum conditions" and uncomfortable conditions.
• The facility has been called to be shut down due to safety concerns and neglect.
• Families reported being unable to reach their loved ones, with phones not answered or calls not returned.

Review

Hudson Valley Nursing Center in Highland, NY is best suited for families who are willing to act as persistent advocates and who can tolerate a highly variable care experience. It may work for short-term rehab or transitional stays where dedicated, hands-on family involvement can supplement gaps in administrative responsiveness. The community is not a uniformly safe bet for long-term placement without an active team coordinating care, because the quality of experience swings dramatically between departments and shifts. Those seeking a calm, consistently well-maintained environment with transparent leadership should look elsewhere.

On the upside, the strongest, most reliable care tends to come from the frontline business on the ground floors. Some staff - particularly on the 1 East unit - receive consistent praise for bedside manner, attentiveness, and practical help with appointments and daily needs. Admissions, a portion of the administration, and several compassionate nurses and aides are repeatedly cited as capable, professional, and genuinely oriented toward patient comfort. In short, when engaged, these team members can deliver care that feels caring and competent, and they can make a difficult stay less burdensome for families who stay closely connected.

However, the opposite experience is not rare. The social work function is a recurring bottleneck, with accounts of unresponsiveness and inconsistent follow-through marring otherwise solid clinical care. Several reviewers point to the director or administrator as difficult to reach or unhelpful, which undermines discharge planning, problem resolution, and family communication. Beyond personnel, there are pervasive concerns about the environment: carpets and furnishings age, cleanliness standards appear uneven, and basic amenities such as telecommunication access in rooms are lacking. Taken together, these factors erode trust and raise questions about reliability, particularly for families who cannot be physically present every day.

The most troubling themes cluster around neglect of routine care and maintenance. Repeated reports describe missed laundry cycles, unaddressed requests, and questionable safety practices, including delays in basic comfort needs or in responding to alarms. A subset of residents and families allege that care falls short of expectations, with some stories detailing unsatisfactory responses to pain, personal hygiene, or safety cues. While other accounts celebrate dedicated staff, the pattern across reviews is clear: without sustained, well-coordinated leadership and a clean, well-maintained environment, the day-to-day experience can feel inconsistent and, at times, unsafe.

These mixed signals mean families must weigh the value of very targeted, compassionate care against systemic shortcomings. The pros - hands-on aides, capable admissions staff, and certain nurses who truly connect with residents - do not fully compensate for gaps in management accessibility, environmental upkeep, and reliable daily operations. For anyone prioritizing dependable communication, consistent room conditions, and a uniform standard of care, the cons are too pronounced to overlook. Prospective residents should approach with a plan: insist on meeting the floor nurses who would actually care for your loved one, request current DOH inspection findings, and demand a clear communication protocol with a dedicated point of contact for updates.

In practice, Hudson Valley Nursing Center can deliver meaningful respite or rehab when families stay involved and push for accountability. Yet it is not a setting to consider lightly for long-term placement without a robust advocacy strategy. Alternatives merit serious consideration for those who value steadiness over charm, or who require a uniformly high bar for cleanliness, responsiveness, and professional leadership. Tours should probe not only the public areas but the quiet back corridors where staff are pressed for time, and conversations with current residents and families should go beyond surface-level assurances to uncover how consistently needs are met over weeks and months.

This particular part of Highland, New York, offers a range of convenient amenities for senior living. There are multiple pharmacies within close proximity, as well as several physicians and medical facilities for easy access to healthcare services. The area also features various restaurants and cafes for dining options, catering to different tastes. Additionally, there are parks nearby such as Walkway Over the Hudson State Historic Park for outdoor activities and relaxation. For entertainment, there are theaters like Roosevelt Cinemas and Regal Galleria Mall. Places of worship like Poughkeepsie United Methodist Church provide spiritual support. Transportation is easily accessible with the New Paltz Trailways Bus Terminal nearby. Overall, this area provides a diverse array of resources and services to support a comfortable and fulfilling senior lifestyle.

Pharmacies

• Walgreens (0.8 miles)
• Rite Aid (2.7 miles)
• Rite Aid (3.7 miles)
• Rite Aid (3.7 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (5.2 miles)
• Walgreens (5.5 miles)

Physicians

• Robert Ortiz, MD (1.3 miles)
• Facial Plastic Reconstructive & Laser Surgery (2.1 miles)
• Mount Kisco Medical Group (2.3 miles)
• Steven B Jacobs MD (2.3 miles)
• Premier Medical Group (2.3 miles)
• Hudson Valley Urology PC (2.3 miles)
• DRA Imaging (2.3 miles)

Restaurants

• Shadows on the Hudson (2.1 miles)
• Mahoney's Irish Pub & Steakhouse (2.1 miles)
• Zeus Brewing Company (2.4 miles)
• Schatzis Pub (2.5 miles)
• Palace Diner (2.7 miles)
• Applebee's (2.9 miles)
• Jersey Mike's (3.5 miles)

Cafes

• The Poughkeepsie Grind (2.3 miles)
• Crafted Kup (4.1 miles)
• Panera Bread (6.2 miles)

Hospitals

• Pre-Surgical Registration (2.3 miles)
• Saint Francis Hospital (2.9 miles)
• St Francis Hospital (2.9 miles)
• Saint Francis Hospital and Health Centers (3 miles)
• Pitel Mark L Pc Dentist (3 miles)
• Saint Francis Hospital (3.4 miles)
• Dr Bromley at Premier Podiatry of Hudson Valley (4.3 miles)

Parks

• Walkway Over the Hudson State Historic Park (2.8 miles)
• Cluett Schantz Memorial Park (3.5 miles)
• Greenvale Park (5.6 miles)
• Wallkill Valley Rail Trail (6.4 miles)
• River To Ridge Trail (6.9 miles)
• Macghee Park (7 miles)

Theaters

• Roosevelt Cinemas (5.2 miles)
• Regal Galleria Mall (6.1 miles)

Places of Worship

• Poughkeepsie United Methodist Church (5.2 miles)

Transportation

• New Paltz Trailways Bus Terminal (6.1 miles)