Hudson Valley Rehabilitation & Extended Care Center

260 Vineyard Avenue, Rt 44/55, Highland, NY 12528

For more information about senior living options: (844) 490-3973

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Skilled Nursing Facility

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    Overall Review of Hudson Valley Rehabilitation & Extended Care Center

    Pros

    • pro The staff on 1 East were amazing.
    • pro Admissions, administration, and finance were amazing.
    • pro The assistant social worker went above and beyond to support the family, including a facility tour, locating missing items, and sending a condolence card.
    • pro The 1 East nurses and aides deserve recognition for compassionate care.
    • pro The staff became like family, helped with paperwork, and kept residents clean, fed, and to appointments.
    • pro The recreation staff, including Ms. Hanna, were proactive and appreciated.
    • pro The facility is described as a very good extended care center.

    Cons

    • pro The social worker was awful and unresponsive.
    • pro The director was frequently unavailable and unapproachable.
    • pro The facility is outdated and unsanitary, with stained carpets and old furnishings.
    • pro There are no phones in patient rooms, making communication with loved ones difficult.
    • pro Staff were rude and unresponsive, and bed linens were not changed.
    • pro Covid precautions were neglected, with patients not offered masks.
    • pro Administration and case management were disorganized, with a messy office and hoarded belongings.
    • pro The facility is a disgrace and should be shut down due to neglect and poor care.
    • pro Nurses failed to meet basic needs, such as feeding residents who cannot feed themselves.
    • pro A resident reportedly died of septic shock, which was blamed on inadequate care.

    Review

    Across a wide range of experiences, families describe care at Hudson Valley Rehab and related centers as a mixed bag. Some departments and individuals are praised for compassion, attentiveness, and practical help, while other parts of the system are criticized for unresponsiveness, outdated facilities, and what reviewers perceive as neglect. The overarching message from these accounts is that the quality of care can vary dramatically depending on who is involved and which part of the facility a patient encounters each day. A central point of consternation is the gap between the praise for frontline caregivers and the frustration with case management, communication, and environmental conditions that families feel should never be acceptable in a setting designed to support vulnerable people.

    On the positive side, several reviewers highlight the dedication and kindness of staff on specific floors and in particular departments. The 1 East unit is repeatedly singled out for excellent treatment: admissions, administration, and finance are described as amazing, and the bedside care from nurses and aides is praised as compassionate and competent. One reviewer emphasizes that the nurses and aides on 1 East deserve more recognition, praising their bedside manner and reliable, attentive help. The social worker assigned to a separate case, however, stands in stark contrast to these experiences; in one family's account, the social worker was described as awful and unresponsive, suggesting a breakdown in the very supports that families rely on to navigate transitions and ongoing care. In another note, a social worker's assistant is celebrated for going "above and beyond," providing a facility tour, locating missing personal items, and even sending a handwritten condolence card after a loved one's death. For some families, the care team, including recreation staff, CNAs, and RNs, forms a core group that makes an otherwise challenging process more bearable; there are mentions of dog-friendly visits, flexible visiting hours, and staff who help with paperwork and logistics during difficult times.

    But alongside these positive memories are a string of serious concerns that many reviewers feel are systemic rather than incidental. Several accounts describe an outdated facility with dated furnishings and stained carpets, and one reviewer explicitly says the building is not clean, with front-entry furniture that looks dirty and a general sense that cleaning products and procedures are not consistently applied. A recurring theme is the absence of in-room phones, which makes it hard for patients to communicate with families who are trying to stay connected - especially important for morale and meaningful contact during recovery or end-of-life moments. The disparity between the care given by frontline staff and the administration or management layers is palpable in these comments, with families often praising the people who deliver daily care while criticizing how the facility is run or how concerns are handled at higher levels.

    Several reviews recount troubling experiences that raise questions about safety, responsiveness, and respect. One account - where bed linens were never changed, a wheelchair/accessibility mismatch existed, and basic infection-control concerns were raised - paints a picture of neglect that some families felt was completely unacceptable. Another family describes a facility where COVID-related precautions and communications felt mishandled, including reports that masks were not offered to patients on a floor where infection risk was present, while staff appeared to be masked. There are even stronger statements that call for shutdown or investigation, with claims that residents were not fed properly, staff did not perform required duties, and sensitive personal items or security funds were mishandled. Some reviewers allege political or procedural failures, such as case-management disorganization, administrative disarray, and hoarded belongings of deceased residents being stored away improperly, contributing to an atmosphere of disorder beneath the care team's visible, compassionate efforts.

    The most emotionally charged entries involve end-of-life moments and the communication surrounding those events. One reviewer describes a relative who died after a period of hospitalization and rehab, reporting that calls were not returned and that the family learned of the cause of death through funeral arrangements rather than direct notification. Another note recounts a family member who passed away after a period at the facility, with heartbreak intensified by ongoing concerns about whether the loved one received timely, adequate care. In some statements, families feel misled about causes of death or about the status of their loved ones, and they describe long, painful gaps in communication during critical times when reassurance and clear information are most needed. A theme across these stories is a strong desire for more consistent and compassionate engagement from administration when families reach out with urgent concerns, especially around health status, comfort, and discharge or transfer planning.

    Despite the spectrum of experiences, there is a persistent tension between appreciation for individual caregivers and frustration with institutional responsiveness. Some reviewers highlight personal connections that made a difference - receiving empathy, help with navigating the bureaucracy around medical paperwork, accommodations for personal visits, or assistance in arranging funeral planning. Others emphasize how personal anecdotes of excellent care coexist with general dissatisfaction about the facility's upkeep, the reliability of communication, and the presence of unsatisfactory handling by social workers or administrators. In at least one testimonial, a reviewer claims that a director was unreachable and that the entire social-work operation felt mismanaged, while another person praises a director for building a capable team, even as they note specific individuals who fall short of expectations.

    Looking across all of these experiences, what emerges is a portrait of care that is deeply dependent on who is involved on any given day. The care delivered by bedside staff - nurses, CNAs, and aides - often shines through with genuine kindness and attentiveness, and in several accounts they are described as the heart of the facility. Yet the institutional framework that should support families - case management, social work, and administrative leadership - appears to be inconsistently reliable, with frequent complaints about unreturned calls, unavailability of key personnel, outdated facilities, and insufficient avenues for families to stay connected with their loved ones. The dividable experiences suggest that, for many families, outcomes hinge on small daily interactions, while larger structural issues - cleanliness, room amenities, medical communication, and consistent leadership presence - shape overall impressions and, in some cases, trust in the system. For anyone evaluating care options, these accounts underscore the importance of meeting the staff who would be caring for a loved one, asking direct questions about how case management and escalation of concerns are handled, and preparing for the realities of an older, sometimes imperfect health care environment where compassion from individual caregivers can either be the bright spot or the only stable support amid a broader sense of systemic gaps.

    Features

    Housing

    • 203 resident community capacity 203 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Stewart (15 miles away) Stewart (15 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Hudson Valley Rehabilitation & Extended Care Center in Highland, NY is an assisted living community that offers a wide range of amenities and care services for seniors.

    Residents can enjoy the convenience of on-site beauty salon services and access to cable or satellite TV in their fully furnished private rooms. The community operated transportation allows residents to easily move around town, whether it's for shopping or doctor's appointments. The computer center provides access to technology, while the small library offers a cozy space for reading and relaxation.

    For dining, residents can enjoy restaurant-style meals in the spacious dining room, with special dietary restrictions accommodated. Meal preparation and service are provided, ensuring that residents receive proper nutrition.

    Activity options are plentiful at Hudson Valley Rehabilitation & Extended Care Center. Residents can stay active in the fitness room or engage in planned day trips and scheduled daily activities organized by the staff. There's also a gaming room where residents can indulge their competitive spirit.

    The community is surrounded by beautiful outdoor spaces like gardens and parks, providing opportunities for fresh air and relaxation. Housekeeping services ensure cleanliness, while move-in coordination helps ease the transition for new residents.

    Care services at this assisted living community include 24-hour supervision and a call system for immediate assistance when needed. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure residents take their medications properly.

    Mental wellness programs focus on promoting emotional well-being among residents. Transportation arrangements are also made for non-medical purposes.

    Hudson Valley Rehabilitation & Extended Care Center is located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals - making it easy for residents to access additional services and amenities outside of the community if needed.

    Overall, this assisted living community offers a comfortable and supportive environment where seniors can receive personalized care while enjoying various amenities to enhance their quality of life.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (0.8 miles)
    • Rite Aid (2.7 miles)
    • Rite Aid (3.7 miles)
    • Rite Aid (3.7 miles)
    • CVS Pharmacy (4 miles)
    • CVS Pharmacy (5.2 miles)
    • Walgreens (5.5 miles)

    Physicians

    • Robert Ortiz, MD (1.3 miles)
    • Facial Plastic Reconstructive & Laser Surgery (2.1 miles)
    • Mount Kisco Medical Group (2.3 miles)
    • Steven B Jacobs MD (2.3 miles)
    • Premier Medical Group (2.3 miles)
    • Hudson Valley Urology PC (2.3 miles)
    • DRA Imaging (2.3 miles)

    Restaurants

    • Shadows on the Hudson (2.1 miles)
    • Mahoney's Irish Pub & Steakhouse (2.1 miles)
    • Zeus Brewing Company (2.4 miles)
    • Schatzis Pub (2.5 miles)
    • Palace Diner (2.7 miles)
    • Applebee's (2.9 miles)
    • Jersey Mike's (3.5 miles)

    Cafes

    • The Poughkeepsie Grind (2.3 miles)
    • Crafted Kup (4.1 miles)
    • Panera Bread (6.2 miles)

    Hospitals

    • Pre-Surgical Registration (2.3 miles)
    • Saint Francis Hospital (2.9 miles)
    • St Francis Hospital (2.9 miles)
    • Saint Francis Hospital and Health Centers (3 miles)
    • Pitel Mark L Pc Dentist (3 miles)
    • Saint Francis Hospital (3.4 miles)
    • Dr Bromley at Premier Podiatry of Hudson Valley (4.3 miles)

    Parks

    • Walkway Over the Hudson State Historic Park (2.8 miles)
    • Cluett Schantz Memorial Park (3.5 miles)
    • Greenvale Park (5.6 miles)
    • Wallkill Valley Rail Trail (6.4 miles)
    • River To Ridge Trail (6.9 miles)
    • Macghee Park (7 miles)

    Theaters

    • Roosevelt Cinemas (5.2 miles)
    • Regal Galleria Mall (6.1 miles)

    Places of Worship

    • Poughkeepsie United Methodist Church (5.2 miles)

    Transportation

    • New Paltz Trailways Bus Terminal (6.1 miles)

    Frequently Asked Questions

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