260 Vineyard Avenue, Rt 44/55, Highland, NY 12528
For more information about senior living options: (844) 490-3973
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Across a wide range of experiences, families describe care at Hudson Valley Rehab and related centers as a mixed bag. Some departments and individuals are praised for compassion, attentiveness, and practical help, while other parts of the system are criticized for unresponsiveness, outdated facilities, and what reviewers perceive as neglect. The overarching message from these accounts is that the quality of care can vary dramatically depending on who is involved and which part of the facility a patient encounters each day. A central point of consternation is the gap between the praise for frontline caregivers and the frustration with case management, communication, and environmental conditions that families feel should never be acceptable in a setting designed to support vulnerable people.
On the positive side, several reviewers highlight the dedication and kindness of staff on specific floors and in particular departments. The 1 East unit is repeatedly singled out for excellent treatment: admissions, administration, and finance are described as amazing, and the bedside care from nurses and aides is praised as compassionate and competent. One reviewer emphasizes that the nurses and aides on 1 East deserve more recognition, praising their bedside manner and reliable, attentive help. The social worker assigned to a separate case, however, stands in stark contrast to these experiences; in one family's account, the social worker was described as awful and unresponsive, suggesting a breakdown in the very supports that families rely on to navigate transitions and ongoing care. In another note, a social worker's assistant is celebrated for going "above and beyond," providing a facility tour, locating missing personal items, and even sending a handwritten condolence card after a loved one's death. For some families, the care team, including recreation staff, CNAs, and RNs, forms a core group that makes an otherwise challenging process more bearable; there are mentions of dog-friendly visits, flexible visiting hours, and staff who help with paperwork and logistics during difficult times.
But alongside these positive memories are a string of serious concerns that many reviewers feel are systemic rather than incidental. Several accounts describe an outdated facility with dated furnishings and stained carpets, and one reviewer explicitly says the building is not clean, with front-entry furniture that looks dirty and a general sense that cleaning products and procedures are not consistently applied. A recurring theme is the absence of in-room phones, which makes it hard for patients to communicate with families who are trying to stay connected - especially important for morale and meaningful contact during recovery or end-of-life moments. The disparity between the care given by frontline staff and the administration or management layers is palpable in these comments, with families often praising the people who deliver daily care while criticizing how the facility is run or how concerns are handled at higher levels.
Several reviews recount troubling experiences that raise questions about safety, responsiveness, and respect. One account - where bed linens were never changed, a wheelchair/accessibility mismatch existed, and basic infection-control concerns were raised - paints a picture of neglect that some families felt was completely unacceptable. Another family describes a facility where COVID-related precautions and communications felt mishandled, including reports that masks were not offered to patients on a floor where infection risk was present, while staff appeared to be masked. There are even stronger statements that call for shutdown or investigation, with claims that residents were not fed properly, staff did not perform required duties, and sensitive personal items or security funds were mishandled. Some reviewers allege political or procedural failures, such as case-management disorganization, administrative disarray, and hoarded belongings of deceased residents being stored away improperly, contributing to an atmosphere of disorder beneath the care team's visible, compassionate efforts.
The most emotionally charged entries involve end-of-life moments and the communication surrounding those events. One reviewer describes a relative who died after a period of hospitalization and rehab, reporting that calls were not returned and that the family learned of the cause of death through funeral arrangements rather than direct notification. Another note recounts a family member who passed away after a period at the facility, with heartbreak intensified by ongoing concerns about whether the loved one received timely, adequate care. In some statements, families feel misled about causes of death or about the status of their loved ones, and they describe long, painful gaps in communication during critical times when reassurance and clear information are most needed. A theme across these stories is a strong desire for more consistent and compassionate engagement from administration when families reach out with urgent concerns, especially around health status, comfort, and discharge or transfer planning.
Despite the spectrum of experiences, there is a persistent tension between appreciation for individual caregivers and frustration with institutional responsiveness. Some reviewers highlight personal connections that made a difference - receiving empathy, help with navigating the bureaucracy around medical paperwork, accommodations for personal visits, or assistance in arranging funeral planning. Others emphasize how personal anecdotes of excellent care coexist with general dissatisfaction about the facility's upkeep, the reliability of communication, and the presence of unsatisfactory handling by social workers or administrators. In at least one testimonial, a reviewer claims that a director was unreachable and that the entire social-work operation felt mismanaged, while another person praises a director for building a capable team, even as they note specific individuals who fall short of expectations.
Looking across all of these experiences, what emerges is a portrait of care that is deeply dependent on who is involved on any given day. The care delivered by bedside staff - nurses, CNAs, and aides - often shines through with genuine kindness and attentiveness, and in several accounts they are described as the heart of the facility. Yet the institutional framework that should support families - case management, social work, and administrative leadership - appears to be inconsistently reliable, with frequent complaints about unreturned calls, unavailability of key personnel, outdated facilities, and insufficient avenues for families to stay connected with their loved ones. The dividable experiences suggest that, for many families, outcomes hinge on small daily interactions, while larger structural issues - cleanliness, room amenities, medical communication, and consistent leadership presence - shape overall impressions and, in some cases, trust in the system. For anyone evaluating care options, these accounts underscore the importance of meeting the staff who would be caring for a loved one, asking direct questions about how case management and escalation of concerns are handled, and preparing for the realities of an older, sometimes imperfect health care environment where compassion from individual caregivers can either be the bright spot or the only stable support amid a broader sense of systemic gaps.
The Hudson Valley Rehabilitation & Extended Care Center in Highland, NY is an assisted living community that offers a wide range of amenities and care services for seniors.
Residents can enjoy the convenience of on-site beauty salon services and access to cable or satellite TV in their fully furnished private rooms. The community operated transportation allows residents to easily move around town, whether it's for shopping or doctor's appointments. The computer center provides access to technology, while the small library offers a cozy space for reading and relaxation.
For dining, residents can enjoy restaurant-style meals in the spacious dining room, with special dietary restrictions accommodated. Meal preparation and service are provided, ensuring that residents receive proper nutrition.
Activity options are plentiful at Hudson Valley Rehabilitation & Extended Care Center. Residents can stay active in the fitness room or engage in planned day trips and scheduled daily activities organized by the staff. There's also a gaming room where residents can indulge their competitive spirit.
The community is surrounded by beautiful outdoor spaces like gardens and parks, providing opportunities for fresh air and relaxation. Housekeeping services ensure cleanliness, while move-in coordination helps ease the transition for new residents.
Care services at this assisted living community include 24-hour supervision and a call system for immediate assistance when needed. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure residents take their medications properly.
Mental wellness programs focus on promoting emotional well-being among residents. Transportation arrangements are also made for non-medical purposes.
Hudson Valley Rehabilitation & Extended Care Center is located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals - making it easy for residents to access additional services and amenities outside of the community if needed.
Overall, this assisted living community offers a comfortable and supportive environment where seniors can receive personalized care while enjoying various amenities to enhance their quality of life.
Hudson Valley Rehabilitation & Extended Care Center is located at 260 Vineyard Avenue, Rt 44/55, Highland, NY 12528 in Ulster County, New York
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