Wingate At Ulster in Highland, NY
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Information last verified:
1 Windgate Way, Highland, NY 12528
For more information about senior living options: (844) 490-3973
The staff cared deeply and took good care of the residents. They helped the resident regain speech and improve mobility through daily physical therapy. The nurses, doctors, and therapists are outstanding, attentive, and compassionate. The facility is clean, bright, and welcoming. The food was very good. Some staff went above and beyond in addressing the resident's needs.
The staff didn’t give a crap about him; they didn’t care, didn’t help, and didn’t socialize with residents. They didn’t install safety rails on the beds, which led to a fall and a head injury. The facility showed total and complete negligence. The uncle suffered a dislocated hip, a broken front tooth, oral thrush, 30-pound weight loss, and became unable to walk or communicate verbally. They should shut this facility down permanently and go anywhere else but here. A reviewer warned, Beware! Do not send your loved ones here; one should not go there. The care caused bed sores and multiple ER visits, with high doctor charges and worse outcomes after discharge.Wingate At Ulster in Highland, NY is best suited for seniors who want a clean, bright rehab-oriented environment and for families prepared to stay deeply involved to monitor care. When operating at its best, the community can feel welcoming, with attentive nurses and therapists who engage residents and a dining experience that many describe as good. For those pursuing a relatively short, goal-focused stay to regain mobility or speech, Wingate can be a workable option provided oversight remains solid. The caveat is that care quality appears to swing with staffing levels and day-to-day supervision, so results can vary dramatically from stay to stay.
Those who should consider alternatives are primarily residents with higher, ongoing medical needs or a history of inconsistent care. Several accounts describe neglect or indifference, bed safety lapses, and slow responses to concerns, including residents left unattended or inadequately supported after falls. There are alarming reports of weight loss, infections, and significant health declines that followed stays at the facility, along with multiple complaints about billing practices and limited in-network physician access. For families seeking steady, predictable nursing care and transparent, fair billing, other options may offer greater peace of mind and fewer procedural uncertainties.
The pros in favor of Wingate, clean surroundings, compassionate and engaged staff, and positive rehab outcomes when treatment teams are attentive, do not fully neutralize the most serious drawbacks. When care teams are engaged and consistently present, residents have shown meaningful progress and families have expressed gratitude for responsive therapists and supportive nurses. Yet the persistent, well-documented concerns about safety lapses, inconsistent staffing, and negligent moments are not easily offset by a few bright anecdotes. The contrast between strong individual stories and extreme, negative experiences creates a real risk: families may see improvement in some residents while others suffer lasting harm.
Families evaluating Wingate should demand concrete safeguards before admission. A written, goal-driven care plan with daily progress notes and a dedicated case manager is essential. Tours should scrutinize bed safety measures, mobility aids, and the availability of therapy services, while conversations with current residents and families can surface how quickly concerns are addressed and how consistently staff respond. Clear, upfront answers about billing practices, in-network physicians, and anticipated out-of-pocket costs are critical. If choosing Wingate, insist on explicit safety checks, regular family updates, and a commitment to escalate concerns promptly; be prepared to seek alternatives if standards slip.
In practice, Wingate At Ulster serves a narrow niche: it can deliver solid rehab and a welcoming environment for families who will remain actively involved and vigilant. For residents who require constant medical oversight, have a history of safety incidents, or face ongoing billing disputes, the facility presents appreciable risk and may fail to deliver the dependable care sought. The clearest guidance is to compare Wingate directly with alternatives that emphasize steady nursing coverage and transparent operations. If a decision is made to proceed, couple admission with rigorous oversight, explicit safety guarantees, and a clear exit plan should care quality deteriorate. That disciplined approach helps ensure the strongest possible outcome within a facility whose strengths hinge on consistent, high-touch staffing.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Stewart (14 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Wingate At Ulster in Highland, NY is a vibrant assisted living community that offers a range of amenities and care services to ensure the well-being and comfort of its residents. Our community understands the importance of spiritual fulfillment, which is why we provide devotional services off-site for those seeking a deeper connection with their faith.
Our indoor common areas create a warm and inviting atmosphere where residents can socialize, relax, and engage in various group activities. Whether it's participating in games, attending educational or recreational events, or simply enjoying the company of others, there is always something happening at Wingate At Ulster.
When it comes to care services, we specialize in diabetic care to properly manage this condition and support our residents' health needs. We also offer high acuity care for those who require more personalized assistance. Our dedicated staff members are trained professionals who are committed to ensuring the optimal well-being and safety of every resident.
Outside our community's doors, you'll find an array of convenient amenities. With two cafes nearby, residents can easily meet friends for a cup of coffee or enjoy a delicious meal close by at one of the 16 restaurants. Nature enthusiasts will appreciate having two parks nearby where they can take leisurely walks or engage in outdoor activities. Additionally, having 7 pharmacies nearby provides easy access to medications and healthcare supplies.
Healthcare needs are prioritized with 29 physicians and 7 hospitals located near our community. This ensures that residents have quick access to quality medical care whenever required. For those who enjoy cultural experiences, one theater nearby offers opportunities for entertainment and enrichment.
Wingate At Ulster understands the importance of spirituality, which is why we're pleased to be located near one place of worship where residents can attend services or gatherings according to their beliefs.
Overall, Wingate At Ulster strives to provide a comfortable living environment with comprehensive amenities, specialized care services tailored to individual needs, an engaging activity program, and convenient access to essential amenities and healthcare services.
Wingate At Ulster is located at 1 Windgate Way, Highland, NY 12528 in Ulster County, New York
Wingate At Ulster on seniors.fyi includes 7 photos including images showing physical therapy, rehabilitation, interior, decor, building, landscaping, flag, trees, and more.
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Interior
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Building
Trees
Exercise Equipment
Healthcare
Rehabilitation
