The Waterford At Miracle Hills in Omaha, NE
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11909 Miracle Hills Drive, Omaha, NE 68154
For more information about senior living options: (844) 490-3973
Bailey Pointe provides care that is over and above expectations. Bailey Pointe's staff are experienced, kind, and compassionate. Heather is responsive and professional, and the nursing staff is very knowledgeable. Heather and Jessica provide excellent guidance and great customer service. The community maintains great communication and staff are always available to answer questions. Heather and Jessica deliver exceptional care for residents. The staff and partners at Bailey Pointe are great to work with. The Waterford at Miracle Hills has a warm, home-like atmosphere and a professional staff. The Waterford at Miracle Hills offers engaging activities and good food, with caring staff. The community is clean, beautiful, and has friendly, helpful staff. The staff at Waterford are amazing and provide great care. The Waterford at Miracle Hills is a wonderful community with a great team and is highly recommended.
A reviewer says staff didn’t know how to care for patients, leaving them in bed for 24 hours, only giving pills, and not helping them eat. Another reviewer describes the facility as a joke with terrible staffing and rude RNs/NAs, noting there are no background checks. A grieving family member recalls staff being unpleasant and condescending, making them feel like a number and showing little empathy. A reviewer recounts an encounter with a staff member named Sophie who spoke rudely and questioned belongings in a very unpleasant way. A reviewer states they would not recommend the place due to the way a loved one’s arrangements were handled and the lack of sympathy shown.The Waterford at Miracle Hills is best suited for families seeking a warm, home-like assisted living experience where daily life centers on community, connection, and engaging activities. The campus radiates a welcoming, neighborhood feel, and residents tend to stay busy with a robust slate of programs, performers, and social opportunities. Care is delivered by a team seen as compassionate and accessible, with frontline staff often going beyond the basics to foster safety, comfort, and belonging. This is especially true for families that value steady, person-centered attention from the caregivers who interact most with residents, rather than a clinical, impersonal atmosphere.
Explicitly, those who require absolute consistency in daily care or around-the-clock nursing oversight should consider alternatives. Some residents need higher-level medical management, specialized memory care, or more uniform care protocols across all shifts. For families that place a premium on seamless transitions, predictable bereavement processes, and standardized end-of-life support, it pays to compare how different campuses manage move-outs and sensitive moments. If staffing stability and verified safety metrics are paramount, widening the search to communities with longer-tenured leadership and stronger documented staffing data is prudent.
The strongest positives center on people. Multiple reviews highlight Heather, Jessica, Cassandra, Michelle, and other frontline caregivers as genuinely caring, patient, and responsive, consistently treating residents with dignity and warmth. The Waterford at Miracle Hills earns frequent praise for a home-like ambience, clean spaces, and a courtyard that invites casual socializing. The activities calendar is described as robust and well-attended, helping residents stay mentally and socially engaged, while meals are consistently rated as good or excellent. Management changes have been perceived as bringing energy and clearer communication, with a new director and a responsive sales presence contributing to a smoother family experience.
Notable concerns appear in a smaller portion of feedback, focusing on staffing consistency and bedside care. Some reviews describe residents left in bed for extended periods and questions about meal-time oversight, signaling gaps in daily routines that truly matter to families. A troubling anecdote about a difficult end-of-life interaction underscores how sensitive moments can be mishandled, while another account points to administrative gaps, including background-check concerns and imperfect handling around a resident’s death. None of these issues are universal, but they point to real risks when frontline staffing or procedural safeguards falter. A past serious incident also invites prospective families to seek current assurances about safety and accountability.
Balancing the equation, the community’s enduring appeal rests on the people who show up every day and the life the campus creates. The strong pro factors, genuine care, a lively activity program, tasty meals, and a comfortable, home-like setting, offset many concerns for most families, especially as leadership and staffing stabilize. Yet the cons demonstrate tangible bumps in the road that can color a family’s experience during stressful periods, such as hospital stays, moves, or bereavement. Prospective residents should verify staffing ratios, request recent performance metrics, and insist on meeting care teams in person. A frank discussion with the director about incident response and ongoing family support is essential before making a commitment.
Bottom line: The Waterford at Miracle Hills stands as a solid option for families who prize a warm, engaged community with attentive caregivers and a varied activity lineup, all housed in a well-maintained, appealing setting. It is less ideal for those requiring constant, highly supervised medical oversight or for families wary of uneven experiences during difficult moments. Tour with targeted questions, seek out current residents’ families for candid perspectives, and probe specifically into staff consistency, incident handling, and end-of-life procedures. When the answers align with a preference for a vibrant, person-centered environment, Waterford becomes a compelling choice; if not, it warrants exploring other communities that better fit those safety and process expectations.
70 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eppley Airfield (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Waterford At Miracle Hills in Omaha, NE is a premier assisted living community that offers a wide range of amenities and care services to ensure a comfortable and enjoyable living experience for its residents.
The community boasts a variety of amenities designed to cater to the needs and desires of its residents. A beauty salon is available on-site for convenient grooming and pampering sessions. Residents can enjoy their favorite shows and programs with cable or satellite TV in their private rooms. Community operated transportation is provided for residents to easily access nearby destinations. A computer center is available for those who wish to stay connected online.
A spacious dining room serves delicious meals prepared by professional chefs in a restaurant-style setting. Special dietary restrictions are accommodated to ensure each resident's nutritional needs are met. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community.
Residents can partake in various recreational activities to engage with fellow residents and enhance their physical and mental well-being. A fitness room is available for exercise routines, while the gaming room provides entertainment options. Outdoor spaces such as gardens offer opportunities for relaxation and enjoyment of nature. A small library is ideal for reading enthusiasts, while scheduled daily activities cater to different interests and preferences.
The care services offered at The Waterford At Miracle Hills are comprehensive, ensuring that each resident receives the support they need in their daily lives. Trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that all medications are administered correctly and on time.
The community also offers move-in coordination services to assist residents during their transition into their new home. Wi-Fi/high-speed internet ensures that residents can stay connected with loved ones virtually, while telephone access provides direct communication.
In addition, The Waterford At Miracle Hills benefits from its convenient location near various amenities within close proximity. Nearby cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals offer residents a multitude of options for dining, recreation, healthcare, and entertainment.
Overall, The Waterford At Miracle Hills provides a warm and welcoming environment where seniors can enjoy a vibrant and fulfilling lifestyle with personalized care and support.
The Waterford At Miracle Hills is located at 11909 Miracle Hills Drive, Omaha, NE 68154 in Douglas County, Nebraska
The Waterford At Miracle Hills on seniors.fyi includes 5 photos including images showing interior, building, living room, dining, chandelier, entrance, architecture, exterior, and more.
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