The Waterford At Miracle Hills
Save11909 Miracle Hills Drive, Omaha, NE 68154
For more information about senior living options: (844) 490-3973
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Bailey Pointe's care is over and above what you would expect. The Bailey Pointe community offers exceptional care and a welcoming environment. Jessica and Heather are compassionate, attentive staff who make a meaningful difference. The Bailey Pointe staff are experienced, kind, and knowledgeable. Heather and Jessica provide amazing guidance and outstanding customer service. The care at Bailey Pointe makes residents feel comfortable, safe, and at home. Cassandra and Michelle deliver devoted, high-quality care for residents. Waterford at Miracle Hills is a home-like community with friendly staff, engaging activities, and good food. The Waterford team, including the new management, is professional, compassionate, and easy to work with.
They don't know how to take care of their patients, leaving residents in bed for 24 hours and only handing out pills without helping them eat. The staff is terrible, with RNs/NAs who are rude and let misconduct slide, and HR doesn't know how to handle situations. There are no background checks at this place; they'll hire anyone. There have been numerous incidents, including a shooting in a resident's room, and the facility remains open. Sophie spoke to the family very rudely about leaving belongings and answering questions about keys. The end-of-life handling was unpleasant and condescending, making the family feel like the grandma was just a number. The overall care and communication are described as lacking, with negative treatment during difficult times.Across Bailey Pointe and the Waterford at Miracle Hills, families describe communities that feel warm, welcoming, and genuinely focused on the well-being of residents. The recurring sentiment is that the care staff deliver goes beyond expectations, creating a sense of safety, homeliness, and community. Several reviewers open with strong affirmations - Bailey Pointe is praised as a place where care is "over and above what you would expect," and where the community itself feels great and committed to exceptional care. The tone from these reviews is consistently one of appreciation for the people who show up every day to support residents.
Two names repeatedly stand out in the Bailey Pointe conversations: Heather and Jessica. Families describe them as compassionate, responsive, and highly professional, with nursing staff noted as knowledgeable and attentive. In multiple posts, Heather and Jessica are credited with making residents feel safe and at home, and with going the extra mile to address concerns, guide changes, and ensure smooth day-to-day operations. One reviewer highlights the personal impact of their care, saying Heather and Jessica "go above and beyond every day" and help create a positive, uplifting environment for everyone involved. The broader staff team at Bailey Pointe is described as experienced, kind, and dedicated, with other family members naming Cassandra and Michelle as equally devoted caregivers for their loved ones.
There are, of course, varied experiences within any community. One review stands out for its stark contrast, describing a negative experience with staffing and care - expressing a wish to give zero stars and alleging that patients are left in bed for long stretches, with concerns about meals and overall care. The reviewer also raised concerns about background checks and safety, mentioning past incidents to underscore an apprehension about how problems are managed. Such opinions are important reminders that experiences can differ, and they surface issues families may want to examine directly when considering a move to Bailey Pointe.
Practical support and positive problem-solving also emerge in the Bailey Pointe narratives. In one instance, Heather and Jessica were praised for guiding a resident through a plumbing issue, illustrating that the staff's helpfulness extends beyond routine caregiving to assist with maintenance and service matters. Another reviewer notes that after Bailey Pointe changed hands, the care and communication improved, with a willingness to engage questions and a sense that the community is continuously evolving for the better. This evolution appears to be a source of reassurance for families that the facility is listening and responding to concerns.
Turning to Waterford at Miracle Hills, the sentiment is similarly favorable and often celebratory. Reviewers describe a clean, home-like atmosphere with a courtyard that "beams in the center of the community," and they repeatedly emphasize the overall beauty of the setting. Activities and social engagement are a clear strength: residents enjoy a wide array of activities, singing groups, and guest entertainments, while the food is frequently described as good. The staff are characterized as friendly and caring, with particular praise for the director and management team. Multiple comments highlight a professional, intelligent, and approachable sales director, alongside a new director, Kaite, who is easy to work with, signaling smooth leadership transitions and ongoing improvements.
The Waterford community is further lauded for its leadership and teamwork. Reviewers mention a "great changes" under new management and describe the team as wonderful, compassionate, and committed to high standards of care. The nursing staff, including a professional and caring nurse named Michelle, receives frequent commendations for their dedication and the way they treat residents with respect and warmth. The sense that the community offers a supportive, family-like atmosphere is reinforced by repeated assertions that staff - both new and seasoned - are approachable and genuinely invested in residents' lives.
Personal stories from families reinforce both the joys and the challenges of caregiving. Some testimonials celebrate the sense of belonging and the quality of life created by engaged staff, the robust activity calendars, and the feeling that staff treat residents "like one of your own." Others recount how family members experience losses and the emotional weight of end-of-life transitions. One grandmother's family praised much of the care while acknowledging an interaction around the end of life that felt impersonal to them; they hoped such moments weren't representative of all experiences. These narratives highlight the emotionally charged nature of family caregiving and the importance of compassionate, empathetic communication during sensitive times.
Taken together, the reviews paint a portrait of Bailey Pointe and Waterford at Miracle Hills as communities rooted in care, connection, and continuous improvement. The strongest threads are the extraordinary efforts of dedicated staff - especially Heather, Jessica, Cassandra, Michelle, and others - whose kindness, responsiveness, and professionalism leave a lasting positive impression on residents and their families. The reviews also emphasize the value of clear communication, welcoming environments, and a broad array of activities that help residents stay engaged and feel at home. While there are voices calling attention to staffing concerns and challenging moments, the prevailing tone across these comments is one of gratitude, trust, and confidence in the people who show up every day to support loved ones in their next chapters. If you are exploring assisted living options, these communities are described as inviting, well-managed places worth visiting to experience their warmth, culture, and the thoughtful care they offer.
70 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eppley Airfield (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Waterford At Miracle Hills in Omaha, NE is a premier assisted living community that offers a wide range of amenities and care services to ensure a comfortable and enjoyable living experience for its residents.
The community boasts a variety of amenities designed to cater to the needs and desires of its residents. A beauty salon is available on-site for convenient grooming and pampering sessions. Residents can enjoy their favorite shows and programs with cable or satellite TV in their private rooms. Community operated transportation is provided for residents to easily access nearby destinations. A computer center is available for those who wish to stay connected online.
A spacious dining room serves delicious meals prepared by professional chefs in a restaurant-style setting. Special dietary restrictions are accommodated to ensure each resident's nutritional needs are met. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community.
Residents can partake in various recreational activities to engage with fellow residents and enhance their physical and mental well-being. A fitness room is available for exercise routines, while the gaming room provides entertainment options. Outdoor spaces such as gardens offer opportunities for relaxation and enjoyment of nature. A small library is ideal for reading enthusiasts, while scheduled daily activities cater to different interests and preferences.
The care services offered at The Waterford At Miracle Hills are comprehensive, ensuring that each resident receives the support they need in their daily lives. Trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that all medications are administered correctly and on time.
The community also offers move-in coordination services to assist residents during their transition into their new home. Wi-Fi/high-speed internet ensures that residents can stay connected with loved ones virtually, while telephone access provides direct communication.
In addition, The Waterford At Miracle Hills benefits from its convenient location near various amenities within close proximity. Nearby cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals offer residents a multitude of options for dining, recreation, healthcare, and entertainment.
Overall, The Waterford At Miracle Hills provides a warm and welcoming environment where seniors can enjoy a vibrant and fulfilling lifestyle with personalized care and support.
The Waterford At Miracle Hills is located at 11909 Miracle Hills Drive, Omaha, NE 68154 in Douglas County, Nebraska
The Waterford At Miracle Hills on seniors.fyi includes 5 photos including images showing interior, chandelier, building, living room, dining, decor, entrance, architecture, and more.
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