Old Mill Rehabilitation (Omaha Tcu)
Save1131 Papillion Parkway, Omaha, NE 68154
For more information about senior living options: (844) 490-3973
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The collection of experiences at Old Mill Rehabilitation presents a remarkably mixed portrait. On one hand, several residents and family members praise the facility for its cleanliness, inviting surroundings, and a level of warmth and attentiveness from certain staff members. They note that the building itself is clean and that the food can look and taste good, with particular appreciation for the efforts of individual caregivers. In this vein, visitors repeatedly mention caring interactions from people like TammyJ and Jalessa, and commend especially the therapy team in the early stages of recovery. For example, one person credits Michelle and Missy in physical therapy and occupational therapy with helping them regain strength and independence after extended hospitalization. A number of reviewers also speak highly of the nursing and CNA staff, describing them as "the best" they had encountered over long health journeys and expressing gratitude for the personal warmth and support they received from many team members. In such accounts, Old Mill becomes a place of genuine care, valued friendships formed with staff, and a sense of feeling like family during trying times.
Yet alongside these affirmations are persistent and sometimes grave criticisms that cut much deeper into the sense of safety and reliability one expects from a rehabilitation facility. Several reviewers recount incidents that raised serious concerns about attention to detail and medical propriety. One account describes an overdose of a friend sent here by Medicare, followed by an emergent hospital transfer, with a charge of "sloppy medical practices" and a call for the place to be shut down. Other comments claim that medical orders were not followed, BP checks were skipped before medication administration, and medication mix-ups occurred. There are also alarming recollections about post-surgical patients wearing life vests without adequate facility readiness to manage them, and a general sense that "everything lags" there. Taken together, these stories portray a pattern of serious safety and quality-of-care questions that some reviewers felt could not be ignored.
The reports about staffing levels and responsiveness reinforce these concerns. A prominent thread across multiple reviews is the feeling that there are not enough adequately trained staff to meet patient needs in a timely fashion. The familiar complaint of long delays to answer call bells - sometimes 30 to 40 minutes - appears repeatedly, along with observations that some nurses are traveling or agency staff who seem unfamiliar with the facility, its routines, or even basic safety checks. Anecdotes about rough handling during transfers, neglect of daily tasks such as turning or repositioning patients, and meals left in trays without proper seating or accessibility for patients with limited mobility surface as troubling themes. In some accounts, families describe discovering that essential care tasks - like ensuring a patient could be seated at a meal or having a bedside remote within reach - were not being completed, with consequences for dignity, autonomy, and safety.
Medical stability and oversight are further points of contention. Several reviews mention elderly relatives who suffered falls, tremors, or sudden declines after being placed at Old Mill, with some families feeling unable to trust that warning signs would be promptly recognized or acted upon. One aunt's brain-bleed case prompted the reviewer to note that administrative staff and on-site clinicians did not always share a cohesive understanding of the patient's condition or the necessary follow-up. The recurring critique that there is heavy reliance on agency staff who lack continuity and knowledge about the facility's policies adds to the sense of fragility in care quality. Against this backdrop, some reviewers describe moments of undeniable kindness and competence from certain therapists and nurses, while others stress that even excellent therapy cannot compensate for broader safety and management shortcomings.
Food, service quality, and environment appear as a spectrum rather than a fixed judgment. A subset of reviews reports that the meals were good or even improving with a new chef, contributing to a positive daily experience. However, many others harshly condemn the food as "absolutely awful," and several reviewers mention ants on window sills or other hygienic concerns as part of a broader dissatisfaction with the environment. The contrast between a clean facility with friendly staff and a facility that feels understaffed, undertrained, or inconsistent in its care routines is stark in these narratives, and it leaves prospective patients and families with a complicated calculus about value and risk.
The personal testimonies also reveal a tension between what individuals experienced with therapy and what they experienced with overall care. In some stories, the rehabilitation program - especially the physical and occupational therapy teams - stands out as a strong positive, delivering tangible gains in strength and independence and generating long-lasting gratitude from patients and families. In other cases, however, even when therapeutic services are described as capable or even excellent, families point to gaps in overall care that undermine confidence: delays in daily tasks, insufficient monitoring of medical orders, and a perception that administrative pressures or communications with therapists may influence recommendations in a way that feels disingenuous or ill-timed. These conflicting narratives suggest that the quality of the patient experience at Old Mill may be highly variable, influenced by staffing, shifts, and the particular individuals involved in a patient's care.
Overall, the reviews portray Old Mill Rehabilitation as a facility with real strengths and notable warmth from many caregivers, paired with serious, corroborated concerns about safety, staffing, and medical governance. For some families, the environment provides meaningful rehabilitation, compassion, and milestones that feel life-changing, even if there are flaws to address. For others, the combination of delayed responses, inconsistent adherence to medical orders, and troubling reports of neglect or harm leads to a strong conviction that the facility should be shut down or avoided for loved ones who require reliable 24/7 care. The common thread is clear: where there is strong, attentive therapy coupled with available, compassionate nursing, patients can truly flourish; where there is inconsistency in staffing, accountability, and safety practices, the same facility becomes a source of anxiety and alarm. If considering Old Mill, families should prepare for a highly individualized experience, advocate actively for their loved one, verify medical orders and responsiveness, and weigh the potential benefits of therapeutic gains against the very real concerns raised by several reviewers.
Old Mill Rehabilitation (Omaha TCU) in Omaha, NE is a vibrant and welcoming assisted living community designed to provide seniors with the utmost comfort and care. Our residents enjoy a wide range of amenities that enhance their daily lives and promote overall well-being.
Our spacious and fully furnished apartments offer the convenience of cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Each apartment also includes a kitchenette for quick and easy meal preparation. Residents can savor their delicious meals in our elegant dining room or choose to dine in our restaurant-style dining area.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. We also offer specialized care for individuals with diabetes or special dietary restrictions. Medication management is provided to ensure residents receive their prescribed medications on time.
At Old Mill Rehabilitation, we prioritize mental wellness by offering a comprehensive mental wellness program. Our resident-run activities encourage social interaction and engagement within the community. Additionally, we have scheduled daily activities that cater to varying interests and preferences.
Our convenient location boasts numerous nearby amenities, including 5 cafes, 8 parks, 18 pharmacies, 39 physicians' offices, 22 restaurants, 2 places of worship, 1 theater, and 5 hospitals. This allows residents easy access to various services and entertainment options.
Overall, Old Mill Rehabilitation (Omaha TCU) offers a warm and supportive environment where seniors can thrive while receiving the personalized care they deserve.
This part of Omaha, Nebraska, offers a range of amenities and services that would be beneficial for seniors looking to settle in the area. There are several physician offices nearby, ensuring easy access to medical care. The variety of restaurants and cafes offer plenty of dining options, while the parks provide opportunities for outdoor activities and relaxation. The presence of pharmacies and hospitals in close proximity is reassuring for any health needs that may arise. Additionally, the diverse places of worship offer spiritual support and community connections. Overall, this area presents a convenient and welcoming environment for seniors looking to live comfortably in Omaha.
Old Mill Rehabilitation (Omaha Tcu) is located at 1131 Papillion Parkway, Omaha, NE 68154 in Douglas County, Nebraska
Old Mill Rehabilitation (Omaha Tcu) on seniors.fyi includes 6 photos including images showing building, architecture, landscaping, brick, interior, fireplace, chandelier, windows, and more.
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