Ovation Heartwood Preserve

Pros

• The overall experience at the facility is described as a great one, with staff who genuinely want to help residents and take the time to answer questions.
• Cleanliness throughout the facility, including apartments, dining areas, and offices, is noted as excellent, allowing for immediate move-in without additional cleaning.
• All staff members, from receptionists to waiters and cleaning staff, are extremely helpful, cooperative, and friendly.
• The quality of care provided is perceived as being above satisfaction.
• The dining room atmosphere is cheerful, with friendly and helpful staff and tasty meals that cater to various preferences.
• The variety of activities offered seems to appeal to most residents, indicating a well-rounded program for engagement.
• Transportation services are provided without additional charges, adding convenience for residents' needs.
• Despite some concerns, the facility is highly regarded overall, with families willing to recommend it to others seeking similar care options for their loved ones.

Cons

• No one ever checks or inquires about the care that is supposed to be done, leading to concerns about the consistency of cleaning staff's performance on assigned days.
• Confusion arose regarding the laundry policy; residents were informed that towels would only be laundered if personal items were included, contrary to earlier communication.
• Residents are not consistently contacted at least once a month to address questions, concerns, or well-being after moving in.
• There are doubts about whether anyone has actually checked on residents since their move-in, despite being asked when check-ins should occur.
• Staff response times for assistance could use improvement, leading to frustration in obtaining necessary information and support.
• Some promised services have not been entirely fulfilled, particularly concerning additional fees for minor duties that seem contradictory to the concept of "assisted living."
• The facility's prices are perceived as high, which may deter some families despite them being comparable to other facilities.

Review

The overall experience at Ovations Heartwood Preserve has been characterized by a high level of satisfaction among residents and their families. Many reviewers expressed that the facility is not only aesthetically pleasing but also impeccably clean. From the moment you walk through the front door, it is clear that cleanliness is a priority; the offices, dining areas, and various rooms are all maintained to an excellent standard. Residents appreciate that their apartments are in great shape upon move-in, allowing them to settle in without having to worry about cleaning prior to unpacking. This attention to detail sets a positive tone for the overall living experience.

One of the standout features noted by residents and families alike is the friendliness and cooperation exhibited by the staff members throughout the facility. From receptionists to cleaning staff and waitstaff, everyone seems genuinely committed to providing assistance and fostering a welcoming environment. The quality of care extends beyond just physical upkeep; many families have remarked on how friendly and helpful everyone is—creating a sense of community among residents that contributes to an uplifting atmosphere.

However, despite these positive aspects, there are concerns regarding communication around personal care services. Residents have noted that there isn’t regular follow-up or inquiry into whether care tasks were completed as scheduled. For example, questions about whether cleaning services were performed on assigned days often go unaddressed. Additionally, some inconsistencies were reported concerning linens versus towels: while it was communicated initially that linens would be handled without other personal items being mixed in, there seemed to be confusion later on regarding towel servicing when personal items were also involved. Such discrepancies can lead to frustration among residents who expect clarity and consistency concerning their care schedules.

Communication needs improvement not only in terms of housekeeping but also in ensuring residents' general well-being is frequently monitored. Reviewers suggested that contact should occur at least once monthly from staff members dedicated to checking in with residents about their questions or concerns post-move-in—a simple yet effective method for improving resident satisfaction and engagement with ongoing care plans. This call for outreach reflects a desire for more personalized interaction between staff members and those living at Ovations Heartwood Preserve.

Dining experiences within the facility received considerable praise as well; residents found the dining room cheery and inviting, with meals consistently prepared well and presented with care. The menu offerings are diverse enough to cater to different tastes while including thoughtful specials each week. The operating hours accommodate various schedules which many find advantageous—the pleasant demeanor of waitstaff further enhances this aspect of life at Ovations Heartwood Preserve.

While most feedback highlights positive experiences across numerous facets of life within this facility—including activities tailored for diverse interests—there's an acknowledgment that family involvement could significantly enhance resident participation in planned events. Although activity schedules are distributed weekly, family members might benefit from reminders about upcoming events or discussions regarding preferences directly tied into these activities—fostering deeper connections between residents’ interests and community offerings.

Finally, it's essential to address perceived cost issues which seem higher than average yet align comparably with similar facilities offering assisted living solutions. Some reviewers pointed out that certain fees may feel excessive given what they anticipated based on initial discussions concerning included services such as medication distribution or bathing assistance—all integral aspects considered foundational elements of effective assisted living support systems. Nonetheless, despite these challenges, many reviewers rated Ovations Heartwood Preserve positively with an average score reflecting its excellence as a new facility dedicated towards meeting both practical needs alongside nurturing social environments for involved living arrangements.

This part of Omaha, Nebraska, offers a wide range of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With multiple physicians and hospitals within close proximity, residents have easy access to healthcare facilities. Additionally, there are several pharmacies nearby for any medication needs. The area also offers a variety of dining options, including casual eateries like Chipotle Mexican Grill and upscale restaurants like The Cheesecake Factory. For leisure activities, there are parks such as Hefflinger Park and Zorinsky Lake Park where seniors can enjoy outdoor recreation. The presence of theaters like Majestic Cinema Of Omaha provides entertainment options for those who enjoy movies. Overall, this part of Omaha provides a well-rounded community with essential services and recreational opportunities for seniors seeking a vibrant lifestyle in their golden years.

Physicians

• Midwest Eye Care PC (0.6 miles)
• Nebraska Spine + Pain Center (0.7 miles)
• Boystown Medical Building - Melissaaacquazzino MD (1.3 miles)
• Popp Cosmetic Surgery PC (1.5 miles)
• Sancta Familia Medical Apostolate (2 miles)
• Primary Care Physicians (2.1 miles)
• Omaha Orthopedic Clinic & Sports Medicine PC (2.1 miles)

Hospitals

• Boys Town National Research Hospital (1.2 miles)
• Methodist Healthwest (2.6 miles)
• Lakeside Hospital (3.7 miles)
• NICU - Lakeside Hospital - CHI Health (3.7 miles)
• Lakeside Hospital - CHI Health (3.8 miles)
• Methodist Hospital 6 South (3.8 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3.1 miles)
• CHI Health Clinic Dermatology (161st and W Maple) (3.3 miles)
• Walgreens (3.4 miles)

Cafes

• Panera Bread (1.8 miles)
• Starbucks (2.3 miles)
• Scooter's Coffee (2.9 miles)
• Starbucks (3.3 miles)

Places of Worship

• Westside Church (1.9 miles)
• St Vincent De Paul Catholic Church (2.2 miles)

Restaurants

• Chipotle Mexican Grill (1.9 miles)
• Report In Pub (2 miles)
• Omaha Tap House (2.2 miles)
• Romeo's Mexican Food & Pizza (2.3 miles)
• McDonald's (2.3 miles)
• The Cheesecake Factory (2.4 miles)
• Genji Japanese Steakhouse (2.4 miles)

Parks

• Hefflinger Park (2.2 miles)
• Hefflinger Park (2.3 miles)
• One Pacific Place Park (2.6 miles)
• Torrey Pines Park (3.1 miles)
• Zorinsky Lake Park (3.4 miles)

Theaters

• Majestic Cinema Of Omaha Omaha, Ne (2.5 miles)
• Theater 15 (3.7 miles)
• Village Pointe Cinema Omaha, Ne (3.7 miles)