A Place At Home - Omaha, NE in Omaha, NE

Pros

• They describe the place as amazing with great people, responsive staff, and attentive owners.
• Rick, Kris, and the staff run a business from the heart.
• They offer flexible schedules and understanding staff.
• They are pleasant to work with and accommodating with schedule changes.
• From day one, the place feels like family; clients are welcomed and valued.
• They provide in-home care with genuine compassion, accountability, respect, and ethics, and treat loved ones' needs professionally.
• They go above and beyond to keep clients safe and well cared for.
• The staff is knowledgeable, helpful, and highly recommended.
• Caregivers are caring and compassionate; the office is professional and friendly; clients often keep the same caregiver.
• They live up to the name; the company feels like family and is highly recommended.

Cons

• One reviewer claimed the office staff was not professional and warned to stay away from the place.
• A former client said the company's communication was poor and they could not depend on them.
• That reviewer stated they would not recommend the company to anyone.
• Another reviewer noted they were discharged from service before finding alternative care.

Review

A Place At Home in Omaha is best suited for families seeking true in-home care with a human touch, where the senior's daily life is guided by compassionate, dependable caregivers and a staff that remains closely connected to family members. The model excels when needs are varied - from part-time companionship to full-time personal care - and when scheduling flexibility is essential due to medical appointments, energy fluctuations, or caregiver availability. Leadership is notably hands-on: Rick and Kris are frequently cited for personally guiding matches, adjusting schedules, and staying reachable. That approach matters because it creates a culture of accountability and care that families can rely on. The firm also helps families navigate broader care decisions, and several reviewers recount Rick's involvement in guiding someone toward a suitable community if a move becomes appropriate.

On the ground, the core strength is the people: caregivers who are described as caring, patient, and genuinely engaged with both clients and families. Office and leadership teams earn praise for responsiveness, clear communication, and a willingness to adjust schedules to meet changing needs. The consistency many families report - having the same caregiver for extended periods - offers stability that reduces stress in a residence that could otherwise feel unsettled. The personal touch is palpable: teams that feel like an extension of the family, not an external service. In the toughest moments, reviewers emphasize the care and empathy shown toward loved ones, and the willingness to go the extra mile to keep clients safe and comfortable at home.

Yet no service is perfect, and a subset of experiences highlights potential landmines. A few reviewers report office-level missteps - perceived unprofessionalism and communication gaps - that can undermine confidence. One client describes being discharged, another cites inconsistent follow-through, and at least one account notes a mismatch between expectations and what was delivered. These outliers matter because in-home care hinges on reliable communication and a clear care plan, and when those don't align, risk rises. The variability in experiences signals a need for careful onboarding and explicit agreements about who will provide which shifts, how changes are communicated, and what happens if needs increase beyond current coverage.

Despite these concerns, the business model's strengths tend to offset the drawbacks for most families. The hands-on owners, the emphasis on family-like relationships, and the readiness to adapt - often quickly - translate into tangible benefits: timely responses, thorough caregiver matching, and a sense that the client's interests drive every decision. The ability to consult with leadership, and the track record of repeatedly positive feedback, creates a credible safety net when life changes demand swift recalibration. The care teams are praised for empathy and competence across a broad range of tasks, from daily living support to companionship and safety monitoring, which helps families maintain independence at home with confidence.

For families weighing options, certain cases may lean toward alternatives. Those who prioritize a guaranteed, uniform administrative experience across every contact point - billing, scheduling, and care coordination - might explore providers with more standardized corporate processes. Families needing 24/7, round-the-clock coverage with rigid adherence to a fixed caregiver schedule may also want to compare agencies with deeper bench strength or multi-location back-up. In addition, households seeking a move into a continuous-care community rather than home care should consider facilities designed for that transition, since the reviews show strong competence in home-based care but do not imply full facility-level guarantees.

Decision-making should hinge on practical checks during the intake: demand a clear, written care plan with assigned caregivers, and confirm who will be the primary point of contact at all times. Insist on predictable response times and a documented process for schedule changes and emergencies. Ask about caregiver continuity and whether a test period can be arranged to assess fit before committing long-term. Tap Rick or Kris for a candid interview about how their team handles transitions and caregiver matching, and request references from families whose loved ones share similar needs. When those elements are in place, A Place At Home offers a compelling path to aging in place with warmth, accountability, and a sustained, family-focused ethos.

This area of Omaha, Nebraska offers a variety of medical facilities including Midwest Eye Care PC and Nebraska Spine + Pain Center, as well as hospitals such as Boys Town National Research Hospital and Methodist Healthwest. Places of worship like Westside Church and St. Vincent De Paul Catholic Church are also nearby for spiritual support. Residents can enjoy dining options at places like Panera Bread and The Cheesecake Factory, and coffee shops like Starbucks and Scooter's Coffee are easily accessible. With pharmacies like CVS Pharmacy and Walgreens nearby, seniors can conveniently access their medications. Additionally, there are parks like Hefflinger Park and Zorinsky Lake Park for outdoor recreation, as well as theaters such as Majestic Cinema Of Omaha for entertainment options. Overall, this area provides a mix of healthcare services, dining options, recreational activities, and cultural attractions for seniors looking to live in a vibrant community in Omaha.

Physicians

• Midwest Eye Care PC (0.6 miles)
• Nebraska Spine + Pain Center (0.7 miles)
• Boystown Medical Building - Melissaaacquazzino MD (1.3 miles)
• Popp Cosmetic Surgery PC (1.4 miles)
• Sancta Familia Medical Apostolate (2 miles)
• Omaha Orthopedic Clinic & Sports Medicine PC (2.1 miles)
• The LASIK Vision Institute (2.2 miles)

Hospitals

• Boys Town National Research Hospital (1.3 miles)
• Methodist Healthwest (2.7 miles)
• Methodist Hospital 6 South (3.8 miles)
• Lakeside Hospital (3.8 miles)
• NICU - Lakeside Hospital - CHI Health (3.8 miles)
• Lakeside Hospital - CHI Health (3.8 miles)
• Davita Omaha Dialysis (3.9 miles)

Places of Worship

• Westside Church (1.9 miles)
• St Vincent De Paul Catholic Church (2.2 miles)

Cafes

• Panera Bread (1.9 miles)
• Starbucks (2.4 miles)
• Scooter's Coffee (2.8 miles)
• Starbucks (3.3 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3.1 miles)
• CHI Health Clinic Dermatology (161st and W Maple) (3.3 miles)
• Walgreens (3.4 miles)

Restaurants

• Chipotle Mexican Grill (2 miles)
• Report In Pub (2 miles)
• Omaha Tap House (2.2 miles)
• The Cheesecake Factory (2.4 miles)
• Romeo's Mexican Food & Pizza (2.4 miles)
• McDonald's (2.4 miles)
• Genji Japanese Steakhouse (2.5 miles)

Parks

• Hefflinger Park (2.1 miles)
• Hefflinger Park (2.2 miles)
• One Pacific Place Park (2.6 miles)
• Torrey Pines Park (3.1 miles)
• Zorinsky Lake Park (3.5 miles)

Theaters

• Majestic Cinema Of Omaha Omaha, Ne (2.4 miles)
• Theater 15 (3.7 miles)
• Village Pointe Cinema Omaha, Ne (3.7 miles)