Home Instead Senior Care

Pros

• Families describe Shirley as wonderful, ensuring healthy meals, monitoring meds, and taking them to appointments.
• Caregivers are compassionate, professional, and truly dedicated to providing the best care.
• The staff are responsive and attentive, making the experience seamless and stress-free.
• The service is a blessing to both the individual and the family.
• Deniese is reliable, kind, and compassionate with Mom.
• Caregivers help with transportation, meals, errands, and daily activities, enabling at-home living.
• The team is easy to work with for scheduling, payments, and communication.
• The turnaround from first contact to caregivers is impressive, with caregivers who are awesome.
• Caregivers like Lisa, Mary J, and Verna are amazing and greatly appreciated.
• Respite care is a sanity-saving service for families.
• Home Instead is a great alternative to assisted living, helping seniors stay in their own homes.
• Reviewers enthusiastically endorse and recommend Home Instead.

Cons

• The staff are unprofessional and rude; they do not provide quality care and they mock patients; there is also a video on social media of the owner holding hostage a former pregnant employee against her will. Do not use this company.
• After the oxygen incident, the local franchisee and the corporate office showed no responsibility and provided no meaningful communication, leaving the family to file suit against all parties involved.
• An employee moved the oxygen machine from the bedroom to the living room and another employee unplugged it for over 12 hours, leaving the father in poor condition and incoherent.
• The situation led to a serious decline in health and the father died within 48 hours of the incident.

Review

Across a broad range of families, Home Instead appears as a steady, at-home care lifeline for aging loved ones and for those navigating dementia, chronic illness, or limited mobility. The recurring theme is relief: the ability to keep a parent or relative safe and cared for in their own home, even when family members live far away. Several families highlight how responsive and adaptable the service is, with communication that helps them feel supported rather than isolated by distance. The Honor app is repeatedly cited as a convenient way to monitor daily activity, medications, and scheduling, while real-time phone support is praised for quick, accommodating responses when questions or concerns arise.

Central to many positive experiences are the individual caregivers who become trusted daily presences in their clients' lives. One reviewer sings the praises of Shirley, noting that she ensures healthy meals, monitors medications, and accompanies mom and dad to medical appointments, all while being attentive to whatever needs come up. Since Shirley began caring for them, the reviewer reports a measurable improvement in the mother's health, underscoring how a dependable caregiver can significantly impact well-being. The sentiment echoes across stories of other caregivers who are described as reliable, kind, compassionate, and genuinely dedicated to the people they serve.

The familiarity and stability of care over time also stand out. Families report using Home Instead for years, sometimes for multiple relatives, including a mother and later a sister with disabilities or dementia. In these accounts, Home Instead is framed not only as a caregiver service but as a vital source of respite for the broader family. The idea that a caregiver can allow family members rest and peace of mind is repeatedly emphasized, with phrases like "a blessing" and "respite care" capturing the emotional relief that comes from knowing a loved one is well cared for at home.

Care givers do more than basic tasks; they help with everyday, meaningful activities - ranging from appointments and errands to museum visits and social engagement. One reviewer mentions a caregiver helping with transportation to appointments and grocery trips, and even keeping an eye on everyday comforts (like ensuring a vacuum cleaner named Charlie is available and functioning). The point is that Home Instead caregivers contribute to a higher quality of life by facilitating normal routines and enjoyable activities, not just meeting medical or safety needs.

Across many testimonials, the staff's overall professionalism, compassion, and clear dedication come through strongly. Families describe the team as friendly, knowledgeable, flexible, and genuinely invested in seniors needing care. Caregivers are praised for excellent communication, thoughtful planning, and a level of attentiveness that makes the process feel seamless and stress-free. The sense of partnership with Home Instead - felt through coordinators, scheduling staff, and the caregivers themselves - contributes to a feeling of being supported by a cohesive team working in the senior-care space for the right reasons.

Several specific caregiver relationships are highlighted to illustrate the breadth of positive experiences. Mary J is singled out as wonderful and an important asset to the company, especially for a mother who has become a good fit thanks to Mary's support. Verna, who cares for a 92-year-old grandmother, is described as understanding needs, respecting privacy, and communicating effectively with genuine compassion and empathy. Lisa is celebrated for her ongoing support; a grandmother who is nearly 104 looks forward to seeing Lisa every week. Other clients name caregivers like Carol S, Alex, Heather, Espi, and a variety of coordinators who helped find a good match and stayed in touch to ensure the care remained aligned with evolving needs.

The narrative is not without serious warnings. A handful of reviewers recount troubling experiences that cast a shadow over the service. One account describes an incident where an oxygen machine was moved between rooms during a visit, with the machinery later left unplugged for an extended period, contributing to a decline in the father's condition and eventual passing shortly thereafter. The family states that the local franchise and corporate office did not take responsibility or provide meaningful communication after they raised concerns, opting instead to pursue legal action. Another, more general, critique contends that some staff can be unprofessional and rude, and even that there are disturbing social-media allegations about the owner, which serve as a stark reminder of the risks and the need for accountability that accompany any care organization.

Taken together, these experiences paint a picture of Home Instead as a valuable, trusted option for many families who need reliable in-home care that supports aging in place and offers essential respite for caregivers. For numerous clients, the caregivers feel like an extension of the family - trusted professionals who bring warmth, competence, and personal attention to daily life, appointments, and social activities. Yet the stories also remind us that care is not risk-free: when communication falters or a harmful incident occurs, families rightly expect timely accountability and clear steps to restore safety and trust. In the balance, many families express deep appreciation for Home Instead's positive impact on their loved ones' comfort, dignity, and independence at home, while underscoring the ongoing importance of vigilant, responsive, and responsible care.

This part of Omaha, Nebraska offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient lifestyle. With multiple physicians' offices nearby, including Sancta Familia Medical Apostolate and Heart Consultants, medical care is easily accessible. There are also several pharmacies in the area such as Walgreens and CVS Pharmacy for medication needs. For dining options, residents can enjoy popular restaurants like The Cheesecake Factory and Chick-Fil-A. Parks like Hefflinger Park and One Pacific Place Park provide opportunities for outdoor recreation and leisurely walks. Additionally, there are places of worship such as St Vincent De Paul Catholic Church for spiritual fulfillment. With theaters like Majestic Cinema Of Omaha offering entertainment options, this area provides a well-rounded living experience for seniors.

Physicians

• Sancta Familia Medical Apostolate (0.4 miles)
• Heart Consultants (0.6 miles)
• Regency physicians clinic (0.8 miles)
• Hutteger Gregory K Do Hutteger Gregory Do Omaha (0.8 miles)
• Methodist Physicians Clinic (0.8 miles)
• Center Of Dermatology PC/Herschel E Stoller MD (0.8 miles)
• The LASIK Vision Institute (0.9 miles)

Restaurants

• The Cheesecake Factory (0.8 miles)
• Casual Pint (2.3 miles)
• Report In Pub (2.3 miles)
• Wayside Tavern (2.5 miles)
• Chick-Fil-A (2.9 miles)
• Chipotle Mexican Grill (2.9 miles)
• Charleston's Restaurant (2.9 miles)

Parks

• Hefflinger Park (1.5 miles)
• Hefflinger Park (1.6 miles)
• One Pacific Place Park (1.6 miles)
• Keystone Park (3.5 miles)
• Torrey Pines Park (4 miles)
• Elmwood Park (4.3 miles)
• Memorial Park (4.3 miles)

Cafes

• Scooter's Coffee (1.5 miles)
• Panera Bread (2.6 miles)
• Panera Bread (2.7 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walmart Pharmacy (2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)

Hospitals

• Methodist Hospital 6 South (2.3 miles)
• Davita Omaha Dialysis (2.4 miles)
• Boys Town National Research Hospital (2.7 miles)
• Omaha Surgical Center (3.3 miles)
• Methodist Healthwest (4.2 miles)

Places of Worship

• St Vincent De Paul Catholic Church (3.1 miles)
• Westside Church (3.4 miles)

Theaters

• Majestic Cinema Of Omaha Omaha, Ne (3.3 miles)