The Fountains of West County

Pros

• The Fountains of West County is a beautiful and well-kept facility that resembles a hotel, providing a comfortable living environment for residents.
• The community offers a variety of activities and amenities, including swimming pools, fitness areas, and organized outings that keep residents engaged and social.
• Residents appreciate the full-sized kitchens in their apartments, allowing them flexibility and independence in meal preparation.
• The staff at The Fountains is generally friendly and attentive, contributing to a positive atmosphere within the community.
• Many families feel comfortable with their loved ones living in this facility due to its cleanliness, pleasant environment, and abundance of dining options.
• The ownership takes pride in the property being family-owned, which often reflects in the level of care and maintenance observed by residents.
• The food served is well-liked by residents, with varied menu options available every day to enhance their dining experience.
• Tour experiences leave prospective residents feeling welcomed and important, setting a high bar for comparison against other facilities.

Cons

• The management lacks compassion and treats residents as mere sources of income rather than individuals who are important.
• After the initial move-in period, residents become just a number in the system.
• There was a significant delay in repairs after a flooding incident, causing frustration for the family.
• The dining staff had difficulty with retention, despite some residents liking the food.
• Promised support and arrangements following a resident's passing were not fulfilled, leading to disappointment among family and friends.
• Some residents felt that their needs were overlooked by the management after they moved in.
• The cleanliness of the facility was noted as needing improvement by some reviewers.
• A few apartments were described as small and not upgraded, which did not meet everyone's expectations.

Review

The Fountains of West County has garnered a mixed yet predominantly favorable reputation among residents and their families. With its well-maintained facilities and a layout that resembles more of an upscale hotel than a typical retirement community, many individuals believe it offers a welcoming environment for seniors. The facility features independent living, assisted living, and memory care options, providing a range of choices to meet varying needs. Residents enjoy full-sized kitchens in their one- and two-bedroom units, which adds a touch of home-like comfort that many find appealing.

Visitors often remark on the friendly atmosphere fostered by the staff at The Fountains. The front desk employees are noted for their helpfulness and warmth, contributing to an overall sense of community within the facility. Many reviews highlight the cleanliness and aesthetic appeal of the location, indicating that it is not only functional but also visually pleasing. Activities such as "Ladies on the Go," where residents can enjoy outings to museums or restaurants, add to the vibrant social calendar that encourages engagement among residents.

Despite the positive aspects of The Fountains, there are concerns voiced particularly regarding staffing issues in certain areas, especially in dining services. While some residents appreciate the quality of food provided—often noting variety and taste—there seems to be an ongoing challenge with maintaining adequate dining staff to meet residents' expectations consistently. This inconsistency has raised eyebrows among families who worry about their loved ones' dining experiences as they adapt to life at The Fountains.

Management practices have emerged as another focal point in several reviews. Initially impressed by how welcoming management was during the move-in process, many families noted a shift in perception over time. After personal tragedies or significant events (such as a resident's passing), some families felt neglected or disillusioned with how management handled communication and emotional support—or lack thereof—with grieving family members. Reports suggest that promises made regarding memorials or transportation were unfulfilled, leaving families feeling like their loved ones were simply seen as revenue sources rather than cherished members of the community.

While most interactions between hands-on staff and residents are described positively—highlighting genuine kindness from caregivers—there is discontent surrounding administrative responsiveness and compassion after initial contact. Family members expressed feelings of disappointment when they encountered indifference from management during critical moments following a resident's death; such experiences significantly tarnished their views on The Fountains' claim to be a caring community.

Overall, feedback about The Fountains emphasizes its strengths as well as areas needing improvement. Families have expressed appreciation for amenities such as swimming pools, exercise rooms, multiple dining options with extensive menus, beautiful outdoor spaces—including patios—and organized activities that promote engagement among residents. Though well-kept facilities coupled with stellar direct care staff can make it an attractive option for potential residents seeking independent living arrangements for themselves or their loved ones, unresolved issues related to management’s compassionate approach remain central concerns for those considering this retirement community. Thus far, while many people recommend The Fountains based on initial impressions and resident satisfaction with amenities and day-to-day living conditions—the deeper struggles with administration leave lingering doubts for some families navigating this transition for aging relatives.

Located in Ellisville, Missouri, this area offers a variety of amenities and services that would be convenient for seniors looking to settle down. With multiple dining options such as Chick-Fil-A, Chipotle Mexican Grill, and Freddy's Frozen Custard & Steakburgers nearby, residents can enjoy a range of culinary experiences. Additionally, there are several pharmacies like Walgreens and CVS Pharmacy within close proximity for easy access to medications and healthcare needs. Places of worship such as St John Church and Church of Christ-Lafayette cater to spiritual needs, while parks like New Ballwin Park and Vlasis Park provide opportunities for outdoor recreation. For medical care, St John's Mercy Medical Center is just a short drive away. Overall, this part of Ellisville offers a mix of conveniences and resources that would make it a comfortable choice for seniors looking to live in the area.

Restaurants

• Chick-Fil-A (0.2 miles)
• Lion's Choice (0.4 miles)
• Chuck E. Cheese's (0.8 miles)
• McDonald's (0.8 miles)
• Popeyes Louisiana Kitchen (0.8 miles)
• Chipotle Mexican Grill (0.8 miles)
• Freddy's Frozen Custard & Steakburgers (0.9 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.8 miles)
• Schnucks (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.5 miles)
• Schnucks (2.5 miles)
• Dierbergs (2.7 miles)

Places of Worship

• St John Church (0.9 miles)
• Church of Christ-Lafayette (1.6 miles)
• West County Community Church (5 miles)
• Most Sacred Heart Catholic Church (7.2 miles)

Transportation

• Enterprise Rent-A-Car (1.1 miles)
• Million Air (5.4 miles)
• TAC Air (5.5 miles)

Parks

• New Ballwin Park (2.1 miles)
• Vlasis Park (2.3 miles)
• Ferris Park (2.7 miles)
• Chesterfield Central Park (3.3 miles)
• Faust Park (4.8 miles)
• Queeny County Park (5 miles)
• World Bird Sanctuary (5.4 miles)

Physicians

• St John's Mercy Medical Center (2.4 miles)
• Town Center Dermatology (3 miles)
• Wildwood Internal Medicine (3 miles)
• Christopher Kling, MD (3 miles)
• Orthopedic Associates (7 miles)
• Eureka Pediatrics (7.1 miles)
• Patients First Health Care (7.9 miles)

Cafes

• Starbucks (2.9 miles)
• Panera Bread (4.5 miles)
• Starbucks (4.6 miles)
• Panera Bread (6.7 miles)
• Panera Bread (7 miles)
• Starbucks (9.2 miles)

Hospitals

• RCF at Marymount (7.6 miles)
• St John's Mercy Surgery Center (7.9 miles)
• Barnes-Jewish West County Hospital (7.9 miles)
• CenterPointe Hospital (9.1 miles)