Westview at Ellisville Assisted Living & Memory Care

Pros

• The staff at Westview is described as caring, patient, and kind, making efforts to build relationships with the residents.
• The apartment layouts are spacious, well-designed, and filled with natural light, providing a pleasant living environment.
• Communication with families is excellent, ensuring they are informed about any changes in their loved one's routine or health.
• Residents have a variety of daily activities available to them, contributing to an engaging community atmosphere.
• The dining experience offers a wide selection of tasty menu items served in a restaurant-style setting.
• Many residents appreciate the friendly demeanor of day staff and find the overall environment bright and clean.
• Families feel that Westview provides good value for the money when considering the services offered compared to other facilities.

Cons

• There seems to be a huge problem with keeping staff, including multiple directors in a short span of time.
• The kitchen staff is consistently described as incompetent and unfriendly, leading to poor dining experiences for residents.
• Complaints were made about maintenance issues that took an unacceptable amount of time to resolve, such as broken electric doors.
• Many residents experienced poor communication and a lack of follow-through on care needs from the staff.
• High turnover among staff has created inconsistency in care and left families feeling uneasy about their loved ones’ wellbeing.
• A resident reported that despite paying for higher levels of care, the quality of assistance provided did not meet expectations.
• There were serious concerns about cleanliness and hygiene standards within living spaces, leading to distress for families.
• Families felt misled by management regarding the level of care their loved ones would receive, particularly after COVID-19 restrictions were lifted.
• Instances of unfriendly attitudes from certain staff members negatively impacted the overall experience for both residents and their families.
• Overall dissatisfaction with management's responsiveness to resident needs and issues raised by family members was expressed repeatedly across reviews.

Review

Westview at Ellisville Assisted Living and Memory Care Facility has received a complex set of reviews that paint a multifaceted picture of the experiences families have had while placing their loved ones in this facility. Many reviewers appreciate the personalized experience that comes with Westview's small community setting, which offers varying options for dining, activities, and programming. The bright and clean environment, as well as spacious accommodations with natural light, seem to stand out positively among residents and their families. Most notably, reviewers commend the friendly demeanor of the direct care staff who engage with residents, fostering relationships and providing support.

Despite these positive highlights, one overwhelming concern raised by multiple reviewers is the high turnover rate of staff within Westview. Families reported witnessing several directors come and go in just a couple of years, indicating possible mismanagement or dissatisfaction among management personnel. This inconsistency in leadership has contributed to worries about care quality; instances were noted where critical maintenance issues went unaddressed for extended periods or where calls for assistance were not responded to promptly. Residents also experienced frustrations due to low morale displayed by some staff members who seemed disengaged or unfriendly amidst overall high turnover.

The kitchen staff received particularly negative feedback; complaints highlighted service delays during meal times and lackluster food preparation skills. Residents reported experiencing long waits for breakfast service despite established schedules and expressed dissatisfaction with meal quality itself—calling into question the competence of those responsible for food preparation. Reviews emphasized that an improvement in training could significantly enhance both timing and culinary standards at Westview since dining experiences are critical to resident satisfaction.

Residents’ personal experiences regarding health care illustrate another critical area needing improvement. Some families voiced concerns about how well staff managed specific health needs after COVID-19 restrictions were lifted—they noticed declines in attention toward their loved ones’ care levels during pivotal moments such as dealing with incontinence issues. Instances where families felt lied to regarding their loved ones' health or conditions compounded feelings of distrust towards management. Such scenarios raised alarm bells concerning whether sufficient resources were allocated effectively to meet residents' changing physical demands.

Interestingly, while certain family members expressed serious discontent about their loved ones’ living conditions—citing unsanitary environments—the overall infrastructure received mixed but generally favorable remarks regarding cleanliness and ambiance throughout the building itself. However, it was evident from various accounts that management’s response time lagged behind what would be necessary to foster trust among families seeking assurance on behalf of their loved ones staying at Westview.

Ultimately, many reviews concluded that although Westview might suit residents requiring minimal support or companionship more than others needing extensive assistance— like those facing advanced cognitive challenges—it fell short when it came down to delivering promised levels of care consistently over time. Several family members felt compelled to move their relatives elsewhere because they believed Westview did not uphold its end of providing quality assisted living services as advertised upon entry. Thus far from consistently meeting expectations through structured activities or proper attentiveness during crucial caregiving tasks left lingering doubts about whether other families would find comfort placing a loved one there amidst ongoing staffing struggles and insufficient follow-through on resident care protocols altogether.

Ellisville, Missouri is a vibrant community with convenient amenities for seniors looking to enjoy their retirement years. The area offers a variety of dining options including Andy's Frozen Custard and Lee's Famous Recipe Chicken for delicious meals. Nearby pharmacies such as Walgreens and CVS provide easy access to medications and health supplies. For recreation, New Ballwin Park and Vlasis Park offer beautiful outdoor spaces for leisurely walks or picnics. Medical care is easily accessible with St John's Mercy Medical Center and various physicians' offices in close proximity. Additionally, Ellisville boasts a strong sense of community with places of worship like Church of Christ-Lafayette and West County Community Church welcoming individuals of all faiths. Overall, Ellisville provides a peaceful yet vibrant environment perfect for seniors looking to settle down in a welcoming neighborhood with all the necessary conveniences nearby.

Transportation

• Enterprise Rent-A-Car (0.2 miles)
• Million Air (6.7 miles)
• TAC Air (6.8 miles)

Restaurants

• Andy's Frozen Custard (0.3 miles)
• Lee's Famous Recipe Chicken (0.5 miles)
• Freddy's Frozen Custard & Steakburgers (0.7 miles)
• Dogwood Social House (0.7 miles)
• Chipotle Mexican Grill (1.1 miles)
• McDonald's (1.2 miles)
• Popeyes Louisiana Kitchen (1.2 miles)

Places of Worship

• Church of Christ-Lafayette (0.3 miles)
• St John Church (1 miles)
• West County Community Church (5.9 miles)
• Most Sacred Heart Catholic Church (6.7 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• Schnucks (2.3 miles)
• Schnucks (3 miles)

Parks

• New Ballwin Park (0.8 miles)
• Vlasis Park (1.3 miles)
• Ferris Park (1.5 miles)
• World Bird Sanctuary (4.1 miles)
• Chesterfield Central Park (4.2 miles)
• Queeny County Park (4.3 miles)
• Faust Park (5.4 miles)

Physicians

• St John's Mercy Medical Center (2.9 miles)
• Town Center Dermatology (3.6 miles)
• Wildwood Internal Medicine (3.6 miles)
• Christopher Kling, MD (3.6 miles)
• Orthopedic Associates (6.1 miles)
• Eureka Pediatrics (6.7 miles)
• Patients First Health Care (7.4 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (3.6 miles)
• Panera Bread (5.6 miles)
• Panera Bread (6.5 miles)
• Panera Bread (7 miles)
• Starbucks (8.6 miles)

Hospitals

• RCF at Marymount (7 miles)
• St John's Mercy Surgery Center (7.5 miles)
• Barnes-Jewish West County Hospital (7.9 miles)