West County Care Center in Ballwin, MO
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312 Solley Drive, Ballwin, MO 63021
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
Independent Living
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Continuing Care Retirement Community (CCRC)CCRC
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The facility provided fantastic care and the staff were wonderful. The facility is clean and the staff are very friendly. The new ownership brings experienced leadership, and the staff are caring and responsive. It is a nice home-like facility with caring, welcoming, and friendly staff. The staff and management are caring and truly care about residents and families. The staff are extremely supportive and kind. The staff are detail-oriented and do a great job meeting residents' needs. The service is great, the rooms are nice, and the food is pretty good.
They describe the facility as horrible, very dirty, and understaffed, with no compassion for the residents. They state the staff and techs are horrible and that residents were not given pain meds when needed. They say the place is not fit for living because the staff are incompetent and could not care less about the patients. They report long delays in alarm responses due to understaffing and unprofessional attitudes among nurses. They describe roaches and ants, a persistent odor, and residents not being showered; the place stinks. They note call buttons were removed or left out of reach, preventing residents from signaling for help. They claim neglect and medication errors, plus zero communication from administration, and advise avoiding the facility.West County Care Center in Ballwin, MO is best suited for families seeking a smaller, home-like setting where front-line staff and hands-on caregiving are prioritized. The community can work for loved ones who respond well to attentive, personal attention, and who value frequent interaction with caregivers in a somewhat intimate environment. Positive notes about cooking, warmth from staff, and a sense of routine resilience suggest a facility that can feel like a true home when leadership is steady and the day-to-day care is consistently engaged. However, the balance of reviews shows a facility whose quality can swing with leadership and staffing, making clear who is most likely to thrive here.
Those weighing alternatives should particularly consider memory care or high-acuity needs, where reliable monitoring, prompt medication administration, and robust infection control are non-negotiable. Several reviews flag long-standing concerns about understaffing, delayed responses to alarms, and inconsistent medical attention, which can be catastrophic for residents with complex conditions. Families must be wary if the loved one requires around-the-clock supervision, rapid crisis response, or strong nurse availability. For anyone prioritizing spotless cleanliness, consistently proactive administration, and a consistently calm, well-run environment, exploring other options with steadier staffing and proven safety records is prudent.
The strongest pros are tangible when the community is well-staffed and well-led. Several reviewers praise caring, compassionate staff who treat residents as individuals, a homey atmosphere, and meals that residents enjoy. Positive experiences highlight a responsive therapy department, engaging activities, and a willingness to tailor care to personal routines. The idea of new ownership and renovations under experienced leadership is repeatedly cited as a potential turning point, suggesting that current families may benefit from improved operations, clearer communication, and upgraded facilities. When these elements align, West County Care Center can feel like a supportive, resident-centered environment.
Yet the cons carry serious weight. Across multiple accounts, problems such as poor housekeeping, roaches or persistent odors, minimal showers, and a general sense of neglect reappear. Reports of medications not being given on time, calls not returned promptly, and perceived indifference from some staff members reflect deeper issues in accountability and training. Administrative communication is a recurrent obstacle, with stories of rushed checkouts, inconsistent policies, and a disconnect between families and leadership. Some experiences describe residents being left unattended or inadequately supervised, which undermines trust and heightens risk for all residents, especially those with mobility or cognitive challenges.
The practical takeaway for families is to probe concrete, current conditions rather than rely on reputation alone. Visits should occur at different times of day, including evenings, to observe staffing patterns and responsiveness. Inquiries should target nurse-to-resident ratios, medication administration protocols, and any recent state or licensure inspections, with a request to review any corrective action plans. Talk with current residents and family members about daily routines, meal quality, activities, and how care decisions are documented. Clarify the facility's capacity for memory care, the availability of hospice or palliative options, and the status of any recent renovations and ongoing capital improvements.
Ultimately, the decision hinges on risk tolerance and prioritization of care values. West County Care Center offers a potential path to a warm, engaging environment where staff know residents well and meals and activities support quality of life - provided the care team is consistently strong and guided by stable leadership. For families needing consistently rigorous medical oversight, timely medication delivery, pristine cleanliness, and transparent, reliable administration, alternatives with demonstrated strong safety records may be the wiser choice. The prudent course is to schedule multiple, structured visits, demand up-to-date performance data, and verify that current leadership has a proven record of sustaining the improvements promised by recent renovations.
137 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.West County Care Center is a well-equipped and comfortable assisted living community located in Ballwin, MO. Our focus is on providing skilled nursing care in a home-like environment to meet the unique needs of each resident.
Our facility offers a variety of amenities to enhance the quality of life for our residents. They can enjoy visiting our beauty salon to pamper themselves or relax in front of cable or satellite TV in their fully furnished rooms. We also provide community-operated transportation services for outings and appointments. For those interested in technology, our computer center and Wi-Fi/high-speed internet access are available.
We strive to create a warm and inviting atmosphere, which is why we have a spacious dining room where residents can savor delicious meals prepared by our staff. Special dietary restrictions are taken into consideration while preparing meals, ensuring optimal nutrition and satisfaction for each resident.
To promote an active lifestyle, we offer various activities and programs that cater to different interests and preferences. Our fitness room allows residents to engage in physical exercises, while planned day trips provide opportunities for new experiences and socialization. Resident-run activities encourage engagement within the community, and scheduled daily activities keep residents entertained throughout the day.
Safety and wellness are our priorities at West County Care Center. With 24-hour supervision, assistance with daily living activities such as bathing and dressing, as well as help with transfers when needed, residents can feel secure knowing there is always someone available to lend a hand. Our staff also provides medication management and coordinates transportation arrangements for medical appointments.
In addition to these services, our community benefits from nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and transportation options – all conveniently located within close proximity.
At West County Care Center, we strive to create an inclusive environment where residents can feel valued and supported while receiving exceptional care in a peaceful setting.
West County Care Center is located at 312 Solley Drive, Ballwin, MO 63021 in St. Louis County, Missouri
West County Care Center on seniors.fyi includes 4 photos including images showing interior, and more.
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