West County Care Center is an assisted living community in Ballwin, MO.
Information last verified:
312 Solley Drive, Ballwin, MO 63021
For more information about senior living options: (866) 208-4318
3.3 from 70 reviews
5 stars
31
4 stars
7
3 stars
6
2 stars
3
1 stars
23
Overall Review of West County Care Center
caveat11 reviews mention this
Staffing and response are uneven
Several residents and families describe delays, missed needs, and poor communication from staff.
A recurring concern in the reviews is that help can be slow when call buttons go off or when alarms are triggered. Multiple reviewers also describe medication problems, including pain medicines not being given on time, not receiving ordered treatments, or errors involving medications. Others report short staffing, difficulty reaching staff after hours, and communication breakdowns that left families feeling they had to push for basic care.
caveat9 reviews mention this
Facility cleanliness comes up often
Reviews are mixed on cleanliness, with multiple complaints about odor and pests.
Some reviewers specifically say the facility is clean, including one that calls out a clean facility and another that mentions facility cleanliness alongside better-than-average food. Others describe the building as dirty, with odors, pests, and maintenance issues. A few accounts add details like unpleasant smells on floors or persistent bad odors over time, which contrasts with the positive clean-facility mentions.
common8 reviews mention this
Food quality earns both praise and complaints
Dining is discussed often, with several reviewers calling meals genuinely good.
Several reviews describe the food positively, including praise for it being great or amazing and for specific meals served from scratch. There are also a few concerns about food quality or meal service, including at least one report that meals were not good. Overall, residents and families seem to notice the dining experience and use it as part of their daily-life assessment.
caveat3 reviews mention this
Memory care and dementia support
Families share serious concerns about dementia and memory-care handling.
Some of the strongest negative comments focus on dementia and memory-care experiences. One reviewer says a person was placed in a memory care unit and did not receive key support such as call button access and needed medications or treatment. Another reviewer describes wandering and restraints during a short stay, while a separate account highlights moving someone with dementia to the community and pairing it with supportive staff and activities.
common3 reviews mention this
Activities and daily engagement
Residents and families mention regular activities as part of day-to-day life.
Reviews highlight structured daily engagement, including planned activities and entertainment in shared spaces like the dining room. Families also describe specific activity examples such as bingo, music, and cooking classes. While activity quality is generally described as a strength, some reviewers also note that meals can feel rushed or that response can be slower during evening transitions.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.
Family caregivers face emotional, legal, and practical challenges when elderly parents refuse assisted living, often due to fears of losing autonomy. Open conversations and professional assessments can help address these concerns while exploring alternatives and ensuring safety, potentially leading to legal guardianship if necessary.
Luxury assisted living offers high-quality senior care in a resort-like environment that combines essential medical support, gourmet dining, and personalized services to enhance residents' independence and well-being. These upscale facilities emphasize holistic health and community-building through customized care plans and social activities, catering to the growing demand for enriched senior living experiences despite higher costs.
West County Care Center photos
×
Interior
Interior
Additional Photos
Get PricingAsk A QuestionSchedule A TourContact Senior Advisor
By clicking submit, you agree to our Partner's Terms of Use. You
also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to
using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.
137 resident community capacity
Assisted Living
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Lambert-St Louis International (14 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
Personalized care in a cozy, in-home setting with 24-hour supervision.
Understanding the Distinctions: Assisted Living and Memory Care Explained
Guiding Elderly Parents Who Refuse Assisted Living: 6 Practical Steps
Your Comprehensive Guide to Luxury Assisted Living: Elevated Facilities, Amenities, and Costs