West County Care Center

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West County Care Center West County Care Center West County Care Center West County Care Center

West County Care Center

312 Solley Drive, Ballwin, MO 63021

For more information about senior living options: (844) 490-3973

2.2 from 13 reviews
5 stars
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1
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8

Assisted Living Skilled Nursing Facility

Overall Review

Pros

  • pro The staff at the facility is described as very good, with many taking the time to get to know residents on a personal level.
  • pro Residents enjoy a variety of activities, including bingo, cooking classes, and music, making for an engaging environment.
  • pro The food served at the facility is noted to be better than average and appealing to some residents.
  • pro The location and grounds of the facility are well maintained and set in a nice residential area.
  • pro Residents have more freedom to choose where they want to spend their time, contributing to a more patient-centered environment.
  • pro The therapy department receives praise for its effectiveness in helping residents regain independence.
  • pro Many visitors appreciate the caring staff who provide attentive support and ensure that residents receive proper care.
  • pro Some families find the facility provides a stable environment that positively impacts their loved ones’ conditions.

Cons

  • pro The staff at the facility is incompetent and indifferent towards patients' needs, leading to poor care.
  • pro Residents often go without necessary medications for extended periods due to a lack of attention from the staff.
  • pro The facility is dirty, with reports of roaches and ants, contributing to an unpleasant environment.
  • pro Communication from administration is lacking, resulting in residents and their families feeling misled or ignored.
  • pro Patients are treated poorly and inconsistently, with many expressing feelings of neglect and dissatisfaction with their care.
  • pro Valuables belonging to residents have reportedly been stolen, indicating a lack of security.
  • pro The atmosphere is described as depressing and not uplifting for residents, worsening their overall well-being.
  • pro Staff frequently exhibit rude behavior towards both residents and family members visiting loved ones.
  • pro There are numerous complaints about the quality of food served to residents.
  • pro Response times for assistance are slow, particularly during off-hours when phone support is unavailable.

Review

The reviews of West County Care Center paint a complex and often troubling picture of the facility, highlighting significant issues with care, staff responsiveness, and overall living conditions for residents. Several family members have expressed deep dissatisfaction regarding the level of attention their loved ones received, particularly in critical situations. One reviewer recounted a harrowing experience where their sister, who was terminally ill with cancer, frequently went without pain medication due to staff negligence. There were instances where medications were not provided for days unless family members intervened by persistently following up with the staff. This lack of urgency from caregivers raises serious concerns about patient welfare and highlights systemic problems within the management that demand immediate attention.

A recurring theme among multiple reviews is the inadequacy of sanitation and maintenance at West County Care Center. Residents and family members noted unpleasant odors throughout the facility, alongside reports of insects such as roaches and ants infiltrating living spaces. Cleanliness appears to be an ongoing issue that impacts both resident comfort and health standards. Many reviewers emphasize that despite their loved ones being placed in a care facility meant to provide assistance and community, they are instead confronted with an environment that feels more like an institution than a home.

Staff interactions also surfaced as a significant concern across various testimonials. Numerous individuals criticized the nursing staff's demeanor as rude or careless, describing experiences where residents appeared neglected or poorly treated. One heart-wrenching account detailed how a patient suffering from dementia was restrained rather than receiving compassionate care suited to his condition. This incident raised alarms about safety protocols within locked units and indicated a potential lack of training in handling sensitive cases involving advanced memory disorders.

Amidst this tide of negative feedback, there were isolated accounts praising certain aspects of West County Care Center’s service provision—specifically assigning commendation to individual caregivers who displayed genuine compassion towards residents. Positive reviews highlighted instances where staff took time to foster relationships with patients, demonstrating attentiveness despite broader systemic failures within facility operations. These mixed experiences suggest that while some personnel may excel in providing quality care, overall organizational shortcomings undermine these efforts.

Another bright spot mentioned by those who had positive experiences included appreciation for activities offered to residents—such as bingo nights and music sessions—which helped engage them socially despite the overarching atmosphere being described as depressing and uninspired by others. Certain families reported satisfaction with meal quality too; they found it better than average compared to other facilities reviewed during their search for care options. However, even amidst these positive notes, the overarching sentiment remains one of caution.

Finally, it’s imperative to note that many families felt compelled to seek alternative options for their loved ones after witnessing firsthand the myriad issues at play within West County Care Center—the most alarming being neglectful care leading to severe medical repercussions in some instances while others faced thefts or loss of personal belongings during their stay. As caring environments should prioritize dignity and respect for all patients above all else, prospective families looking into this center may want to consider extensive evaluations against other facilities based on recent testimonies before making important decisions related to eldercare placement here or elsewhere.

Features

Housing

  • 137 resident community capacity 137 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Lambert-St Louis International (14 miles away) Lambert-St Louis International (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

West County Care Center is a well-equipped and comfortable assisted living community located in Ballwin, MO. Our focus is on providing skilled nursing care in a home-like environment to meet the unique needs of each resident.

Our facility offers a variety of amenities to enhance the quality of life for our residents. They can enjoy visiting our beauty salon to pamper themselves or relax in front of cable or satellite TV in their fully furnished rooms. We also provide community-operated transportation services for outings and appointments. For those interested in technology, our computer center and Wi-Fi/high-speed internet access are available.

We strive to create a warm and inviting atmosphere, which is why we have a spacious dining room where residents can savor delicious meals prepared by our staff. Special dietary restrictions are taken into consideration while preparing meals, ensuring optimal nutrition and satisfaction for each resident.

To promote an active lifestyle, we offer various activities and programs that cater to different interests and preferences. Our fitness room allows residents to engage in physical exercises, while planned day trips provide opportunities for new experiences and socialization. Resident-run activities encourage engagement within the community, and scheduled daily activities keep residents entertained throughout the day.

Safety and wellness are our priorities at West County Care Center. With 24-hour supervision, assistance with daily living activities such as bathing and dressing, as well as help with transfers when needed, residents can feel secure knowing there is always someone available to lend a hand. Our staff also provides medication management and coordinates transportation arrangements for medical appointments.

In addition to these services, our community benefits from nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and transportation options – all conveniently located within close proximity.

At West County Care Center, we strive to create an inclusive environment where residents can feel valued and supported while receiving exceptional care in a peaceful setting.

Nearby Places of Interest

Restaurants

  • Stoogez (0.2 miles)
  • Mercy Pharmacy - Dierbergs Manchester (0.5 miles)
  • Andy's Frozen Custard (2.1 miles)
  • Cooper's Hawk Winery & Restaurant (2.3 miles)
  • Lee's Famous Recipe Chicken (2.4 miles)
  • Freddy's Frozen Custard & Steakburgers (2.6 miles)
  • Dogwood Social House (2.6 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • Walgreens (1.6 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (2.1 miles)
  • Schnucks (2.2 miles)
  • Walgreens (2.3 miles)
  • CVS Pharmacy (3.1 miles)

Parks

  • Vlasis Park (0.8 miles)
  • New Ballwin Park (1.8 miles)
  • Ferris Park (2 miles)
  • Queeny County Park (2.6 miles)
  • World Bird Sanctuary (3.8 miles)
  • Chesterfield Central Park (4.7 miles)
  • Des Peres Park (4.8 miles)

Places of Worship

  • Church of Christ-Lafayette (1.6 miles)
  • St John Church (2.9 miles)
  • Most Sacred Heart Catholic Church (7.7 miles)
  • West County Community Church (7.8 miles)

Cafes

  • Starbucks (1.7 miles)
  • Starbucks (5.4 miles)
  • Panera Bread (6.3 miles)
  • Panera Bread (6.3 miles)
  • Starbucks (6.8 miles)
  • Starbucks (7.5 miles)
  • Panera Bread (7.6 miles)

Transportation

  • Enterprise Rent-A-Car (2.1 miles)

Physicians

  • Orthopedic Associates (4.2 miles)
  • St John's Mercy Medical Center (4.8 miles)
  • Town Center Dermatology (5.5 miles)
  • Wildwood Internal Medicine (5.5 miles)
  • Christopher Kling, MD (5.5 miles)
  • Eureka Pediatrics (7.9 miles)

Hospitals

  • St John's Mercy Surgery Center (5.9 miles)
  • Barnes-Jewish West County Hospital (6.8 miles)

Frequently Asked Questions

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