West County Care Center

Pros

• The staff at the facility is described as very good, with many taking the time to get to know residents on a personal level.
• Residents enjoy a variety of activities, including bingo, cooking classes, and music, making for an engaging environment.
• The food served at the facility is noted to be better than average and appealing to some residents.
• The location and grounds of the facility are well maintained and set in a nice residential area.
• Residents have more freedom to choose where they want to spend their time, contributing to a more patient-centered environment.
• The therapy department receives praise for its effectiveness in helping residents regain independence.
• Many visitors appreciate the caring staff who provide attentive support and ensure that residents receive proper care.
• Some families find the facility provides a stable environment that positively impacts their loved ones’ conditions.

Cons

• The staff at the facility is incompetent and indifferent towards patients' needs, leading to poor care.
• Residents often go without necessary medications for extended periods due to a lack of attention from the staff.
• The facility is dirty, with reports of roaches and ants, contributing to an unpleasant environment.
• Communication from administration is lacking, resulting in residents and their families feeling misled or ignored.
• Patients are treated poorly and inconsistently, with many expressing feelings of neglect and dissatisfaction with their care.
• Valuables belonging to residents have reportedly been stolen, indicating a lack of security.
• The atmosphere is described as depressing and not uplifting for residents, worsening their overall well-being.
• Staff frequently exhibit rude behavior towards both residents and family members visiting loved ones.
• There are numerous complaints about the quality of food served to residents.
• Response times for assistance are slow, particularly during off-hours when phone support is unavailable.

Review

The reviews of West County Care Center paint a complex and often troubling picture of the facility, highlighting significant issues with care, staff responsiveness, and overall living conditions for residents. Several family members have expressed deep dissatisfaction regarding the level of attention their loved ones received, particularly in critical situations. One reviewer recounted a harrowing experience where their sister, who was terminally ill with cancer, frequently went without pain medication due to staff negligence. There were instances where medications were not provided for days unless family members intervened by persistently following up with the staff. This lack of urgency from caregivers raises serious concerns about patient welfare and highlights systemic problems within the management that demand immediate attention.

A recurring theme among multiple reviews is the inadequacy of sanitation and maintenance at West County Care Center. Residents and family members noted unpleasant odors throughout the facility, alongside reports of insects such as roaches and ants infiltrating living spaces. Cleanliness appears to be an ongoing issue that impacts both resident comfort and health standards. Many reviewers emphasize that despite their loved ones being placed in a care facility meant to provide assistance and community, they are instead confronted with an environment that feels more like an institution than a home.

Staff interactions also surfaced as a significant concern across various testimonials. Numerous individuals criticized the nursing staff's demeanor as rude or careless, describing experiences where residents appeared neglected or poorly treated. One heart-wrenching account detailed how a patient suffering from dementia was restrained rather than receiving compassionate care suited to his condition. This incident raised alarms about safety protocols within locked units and indicated a potential lack of training in handling sensitive cases involving advanced memory disorders.

Amidst this tide of negative feedback, there were isolated accounts praising certain aspects of West County Care Center’s service provision—specifically assigning commendation to individual caregivers who displayed genuine compassion towards residents. Positive reviews highlighted instances where staff took time to foster relationships with patients, demonstrating attentiveness despite broader systemic failures within facility operations. These mixed experiences suggest that while some personnel may excel in providing quality care, overall organizational shortcomings undermine these efforts.

Another bright spot mentioned by those who had positive experiences included appreciation for activities offered to residents—such as bingo nights and music sessions—which helped engage them socially despite the overarching atmosphere being described as depressing and uninspired by others. Certain families reported satisfaction with meal quality too; they found it better than average compared to other facilities reviewed during their search for care options. However, even amidst these positive notes, the overarching sentiment remains one of caution.

Finally, it’s imperative to note that many families felt compelled to seek alternative options for their loved ones after witnessing firsthand the myriad issues at play within West County Care Center—the most alarming being neglectful care leading to severe medical repercussions in some instances while others faced thefts or loss of personal belongings during their stay. As caring environments should prioritize dignity and respect for all patients above all else, prospective families looking into this center may want to consider extensive evaluations against other facilities based on recent testimonies before making important decisions related to eldercare placement here or elsewhere.

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Restaurants

• Stoogez (0.2 miles)
• Mercy Pharmacy - Dierbergs Manchester (0.5 miles)
• Andy's Frozen Custard (2.1 miles)
• Cooper's Hawk Winery & Restaurant (2.3 miles)
• Lee's Famous Recipe Chicken (2.4 miles)
• Freddy's Frozen Custard & Steakburgers (2.6 miles)
• Dogwood Social House (2.6 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.6 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Schnucks (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3.1 miles)

Parks

• Vlasis Park (0.8 miles)
• New Ballwin Park (1.8 miles)
• Ferris Park (2 miles)
• Queeny County Park (2.6 miles)
• World Bird Sanctuary (3.8 miles)
• Chesterfield Central Park (4.7 miles)
• Des Peres Park (4.8 miles)

Places of Worship

• Church of Christ-Lafayette (1.6 miles)
• St John Church (2.9 miles)
• Most Sacred Heart Catholic Church (7.7 miles)
• West County Community Church (7.8 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (5.4 miles)
• Panera Bread (6.3 miles)
• Panera Bread (6.3 miles)
• Starbucks (6.8 miles)
• Starbucks (7.5 miles)
• Panera Bread (7.6 miles)

Transportation

• Enterprise Rent-A-Car (2.1 miles)

Physicians

• Orthopedic Associates (4.2 miles)
• St John's Mercy Medical Center (4.8 miles)
• Town Center Dermatology (5.5 miles)
• Wildwood Internal Medicine (5.5 miles)
• Christopher Kling, MD (5.5 miles)
• Eureka Pediatrics (7.9 miles)

Hospitals

• St John's Mercy Surgery Center (5.9 miles)
• Barnes-Jewish West County Hospital (6.8 miles)