Delmar Gardens Private Services in Chesterfield, MO
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Information last verified:
14805 North Outer Rd Suite 120, Chesterfield, MO 63017
For more information about senior living options: (844) 490-3973
DG was apologetic and asked for another chance to make this right.
Delmar Gardens allegedly lied about the intake evaluation date on three separate occasions. No one from Delmar Gardens contacted the patient for four days, only after family members called repeatedly. The reviewer describes Delmar Gardens as very unprofessional and unethical. CMS regulations requiring contact within 48 hours were not followed. There was another period of over two days with no contact until the family intervened. Delmar Gardens West is described as a terrible place with rude and lazy staff who do not respect patients. The administrator, Richard Taylor, is called out as needing to be fired, with claims that nothing ever changes.Delmar Gardens Private Services in Chesterfield is best suited for families seeking in-home post-acute care after surgery, where the primary objective is ongoing care at home and the family is prepared to supervise logistics. It works for caregivers who are comfortable taking an active role in coordinating intake, scheduling visits, and enforcing a care plan. In practice, the option is sensible only if the priority remains in-home support and the family is willing to tolerate imperfect administrative performance as a trade-off for access to private, at-home services.
Those who require consistently reliable intake coordination, perfectly polished communication, and prompt responsiveness should look elsewhere. Reviewers repeatedly describe delayed intake processes, misdated scheduling, and extended periods of no contact after discharge. For families depending on timely admission and steady follow-through from staff, especially after major surgery, this provider can become a source of stress rather than a steady hand. In short, this home-health option places a premium on family oversight to compensate for gaps in administrative reliability.
The core appeal of Delmar Gardens Private Services, continuity of in-home care, gets overshadowed by significant operational drawbacks. The willingness to apologize and request another chance signals accountability, but such gestures do little to fix ongoing scheduling failures and communication lapses. While the service may still deliver the intended care once engagement is established, the pattern of missed timelines and slow responses undermines the ability to implement a post-operative plan with confidence. For families that can afford additional oversight and are prepared to tightly manage communications, the service can be workable; for most, the operational fragility is a decisive drawback.
Troubling specifics emerge in several accounts: intake evaluation dates were moved or miscommunicated on multiple occasions; after hospital discharge, contact was often delayed by days despite regulatory expectations; repeated attempts by family members to obtain information were necessary to elicit a response; staff reportedly behaved rudely or with a lack of professionalism; and there are clear calls for stronger management oversight. These patterns point to systemic gaps in scheduling discipline, staff training, and accountability rather than isolated incidents. The risk is tangible: critical home-health windows can close while waiting for someone to pick up the phone or confirm a visit.
To mitigate risk when pursuing this option, families should lock in a written, non-negotiable intake schedule with a guaranteed 48-hour post-discharge contact window. Designate a single point of contact and a supervisor who can be reached in real time, and insist on transparent documentation of care plans, visit frequencies, and escalation steps. Coordinate closely with the hospital discharge planner to align expectations and ensure the transition is choreographed rather than improvised. Verify licensure and ask for recent external references; compare responsiveness and professionalism against other providers before committing. If the facility cannot demonstrate dependable scheduling and respectful communication, prioritize alternatives with a proven track record of reliability.
In sum, Delmar Gardens Private Services offers a viable pathway for home-based post-acute care, but the frequency and severity of communication and scheduling failures weigh heavily against it for families unwilling to play an active, meticulous role in oversight. It is a practical choice only for those prepared to demand accountability, monitor every step, and tolerate the risk of care gaps. For most families prioritizing reliability, exploring other home-health providers or related assisted-living options with established intake processes and steadier bedside teams is the prudent course.
Lambert-St Louis International (12 miles away)Delmar Gardens Private Services in Chesterfield, MO is an exceptional assisted living community that offers a convenient and vibrant environment for seniors. Situated in a peaceful neighborhood, this community provides easy access to a variety of amenities and services to enhance the quality of life for its residents.
One of the standout features of Delmar Gardens Private Services is the abundance of nearby cafes, allowing residents to enjoy a cup of coffee or socialize with friends in charming settings. With three cafes in close proximity, there is always a cozy spot to relax and unwind.
In addition to the inviting cafes, this community also boasts five nearby parks. These green spaces provide opportunities for seniors to indulge in leisurely walks, enjoy nature's beauty, or partake in outdoor activities. The presence of multiple parks ensures that residents have ample choices for enjoying fresh air and engaging in physical activities.
Maintaining good health is crucial for senior individuals, and Delmar Gardens Private Services understands this importance. With thirteen pharmacies located nearby, residents have convenient access to their medication needs. This accessibility promotes timely and efficient management of healthcare requirements.
For those seeking dining options outside the community, Delmar Gardens Private Services offers an impressive selection with nineteen restaurants situated nearby. These restaurants cater to various tastes and dietary preferences, ensuring that residents can enjoy delicious meals without traveling too far from home.
Transportation can often be a concern for seniors, but this assisted living community addresses this need effectively with one transportation option conveniently available nearby. Whether it be scheduled outings or medical appointments, residents can rely on reliable transportation services provided by qualified professionals.
Furthermore, spiritual well-being is nurtured at Delmar Gardens Private Services as there are two places of worship close by. Residents have the opportunity to engage in religious services and connect with their faith as per their personal beliefs and traditions.
Lastly, the assurance of immediate medical assistance is vital within an assisted living community. Delmar Gardens Private Services excels in this aspect as it is located near a hospital, providing residents with the peace of mind that professional care is readily accessible in case of emergencies or routine medical needs.
Delmar Gardens Private Services in Chesterfield, MO offers a warm and supportive environment where seniors can thrive. With an array of nearby amenities and services, residents can enjoy comfort, convenience, and enriching experiences each day.
Delmar Gardens Private Services is located at 14805 North Outer Rd Suite 120, Chesterfield, MO 63017 in St. Louis County, Missouri
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