14805 North Outer Rd Suite 120, Chesterfield, MO 63017
To contact a resident: (636) 733-7100
For more information about senior living options: (866) 208-4318
Overall Review of Delmar Gardens Private Services
Pros
DG was apologetic and asked for another chance to make this right.
Cons
Delmar Gardens allegedly lied about the intake evaluation date on three separate occasions.- No one from Delmar Gardens contacted the patient for four days, only after family members called repeatedly.
- The reviewer describes Delmar Gardens as very unprofessional and unethical.
- CMS regulations requiring contact within 48 hours were not followed.
- There was another period of over two days with no contact until the family intervened.
- Delmar Gardens West is described as a terrible place with rude and lazy staff who do not respect patients.
- The administrator, Richard Taylor, is called out as needing to be fired, with claims that nothing ever changes.
Review
Delmar Gardens Private Services in Chesterfield is best suited for families seeking in-home post-acute care after surgery, where the primary objective is ongoing care at home and the family is prepared to supervise logistics. It works for caregivers who are comfortable taking an active role in coordinating intake, scheduling visits, and enforcing a care plan. In practice, the option is sensible only if the priority remains in-home support and the family is willing to tolerate imperfect administrative performance as a trade-off for access to private, at-home services.
Those who require consistently reliable intake coordination, perfectly polished communication, and prompt responsiveness should look elsewhere. Reviewers repeatedly describe delayed intake processes, misdated scheduling, and extended periods of no contact after discharge. For families depending on timely admission and steady follow-through from staff, especially after major surgery, this provider can become a source of stress rather than a steady hand. In short, this home-health option places a premium on family oversight to compensate for gaps in administrative reliability.
The core appeal of Delmar Gardens Private Services, continuity of in-home care, gets overshadowed by significant operational drawbacks. The willingness to apologize and request another chance signals accountability, but such gestures do little to fix ongoing scheduling failures and communication lapses. While the service may still deliver the intended care once engagement is established, the pattern of missed timelines and slow responses undermines the ability to implement a post-operative plan with confidence. For families that can afford additional oversight and are prepared to tightly manage communications, the service can be workable; for most, the operational fragility is a decisive drawback.
Troubling specifics emerge in several accounts: intake evaluation dates were moved or miscommunicated on multiple occasions; after hospital discharge, contact was often delayed by days despite regulatory expectations; repeated attempts by family members to obtain information were necessary to elicit a response; staff reportedly behaved rudely or with a lack of professionalism; and there are clear calls for stronger management oversight. These patterns point to systemic gaps in scheduling discipline, staff training, and accountability rather than isolated incidents. The risk is tangible: critical home-health windows can close while waiting for someone to pick up the phone or confirm a visit.
To mitigate risk when pursuing this option, families should lock in a written, non-negotiable intake schedule with a guaranteed 48-hour post-discharge contact window. Designate a single point of contact and a supervisor who can be reached in real time, and insist on transparent documentation of care plans, visit frequencies, and escalation steps. Coordinate closely with the hospital discharge planner to align expectations and ensure the transition is choreographed rather than improvised. Verify licensure and ask for recent external references; compare responsiveness and professionalism against other providers before committing. If the facility cannot demonstrate dependable scheduling and respectful communication, prioritize alternatives with a proven track record of reliability.
In sum, Delmar Gardens Private Services offers a viable pathway for home-based post-acute care, but the frequency and severity of communication and scheduling failures weigh heavily against it for families unwilling to play an active, meticulous role in oversight. It is a practical choice only for those prepared to demand accountability, monitor every step, and tolerate the risk of care gaps. For most families prioritizing reliability, exploring other home-health providers or related assisted-living options with established intake processes and steadier bedside teams is the prudent course.
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