Delmar Gardens Private Services

Pros

• Delmar Gardens apologized for the intake scheduling delays and asked for another chance to make things right.
• Delmar Gardens West showed up the day after discharge.

Cons

• Delmar Gardens lied about intake evaluation dates and failed to contact the patient for four days, despite CMS guidelines.
• The discharge and home health service were unprofessional and unethical.
• Delmar Gardens West is a terrible place, with rude, lazy staff who do not respect patients; cameras are needed; administrator Richard Taylor should be fired; nothing ever changes.
• The staff treated a family member rudely when insurance information was requested after the relative's death.
• They showed up the day after surgery but then did not follow up or return calls.

Review

Multiple accounts paint a troubling picture of Delmar Gardens West, particularly regarding the hospital-to-home transition and the overall quality of care and communication. In one strongly worded account, the discharge plan for a patient who had undergone open-heart surgery depended on home health services that proved to be untrustworthy from the start. The patient's family describes a pattern of misrepresentation and delays: dates for the intake evaluation were promised and then missed three separate times, and there was no contact for four days despite repeated attempts by the family to schedule the intake. The reviewers emphasize that this lack of responsiveness violated CMS expectations, which they say require contact with the patient within 48 hours. When the lapse was finally acknowledged, Delmar Gardens West offered apologies and requested another chance, only to fall back into the same pattern of silence for two more days after the family again reached out. The recurring theme here is not merely a scheduling issue but a broader sense of unreliability that jeopardizes timely care after a heart surgery.

The same reviewer adds another, more immediate frustration: after the patient was discharged and returned home, the home health service showed up the next day but then seemingly vanished, with no follow-up or return calls. This sequence - prompt initial contact, followed by a breakdown in communication and follow-through - left the family feeling that the service was inconsistent at best and deliberately unresponsive at worst. The comments convey a clear sense that staffing pressures may exist, but they argue that inadequate communication and unreliable service are not acceptable excuses for patient care, especially in the critical period following heart surgery.

A broader, equally critical voice centers on Delmar Gardens West as a facility rather than solely on its home health services. The reviewer describes the place as a terrible environment, calling for cameras to be installed to monitor staff behavior. The obituary-style phrasing of some problems - rude and lazy employees, a lack of respect toward patients, and a pattern of subpar treatment - suggests a persistent culture issue rather than isolated incidents. The reviewer singles out an administrator by name, Richard Taylor, and asserts that state complaints have been filed repeatedly, with a provocative claim that nothing ever changes. The sentiment conveyed is one of frustration with systemic problems, implying that the issues are ongoing and well-known to regulators or oversight bodies.

Communication problems extend beyond the immediate care episodes to interactions with families and loved ones seeking information. In another account, a family member sought information about an insurance matter related to a daughter-in-law who had passed away, only to encounter rude treatment. This detail underscores a perception that courtesy and respect are not reliably extended in difficult or emotionally charged circumstances, further coloring the overall view of the facility's staff and administrations.

Taken together, these accounts present a coherent thread: after open-heart surgery, timely and respectful coordination of home health services is essential, yet the experiences reported here describe repeated failures to contact patients or families, delays in scheduling, and inconsistent follow-through that can undermine recovery and peace of mind. The complaints about the West location - rudeness, perceived laziness, and a sense that patient dignity is not consistently prioritized - compound the concerns by framing them as potential-, or even ongoing-, cultural issues within the facility, rather than isolated missteps.

There is a persistent insistence that at least some of these problems are not simply about individual staff members but reflect broader organizational practices. The calls for accountability - the suggestion that an administrator should be removed, and the claim that the state has logged numerous complaints - imply that families believe systemic change is needed, not merely remedial measures after a single negative encounter. While staffing challenges are understandable in demanding care environments, the reviewers argue that responsiveness, respect, and clear, timely communication are non-negotiable elements of good care, and when those elements fail, families understandably seek alternatives and public recourse.

In the end, the narratives convey a strong sense of disappointment tied to both the practical aspects of care coordination and the human elements of patient and family interactions. The frustration is not solely about delays or a single rude remark; it's about a pattern of missed contacts, unfulfilled promises, and a sense that patient well-being is not the top priority. For anyone considering Delmar Gardens West, these accounts emphasize the importance of verifying intake processes, confirming communication protocols, and seeking detailed assurances about how staff will engage with families during critical recovery periods.

Pharmacies

• Walgreens (0.6 miles)
• Schnucks (0.8 miles)
• Dierbergs (1.3 miles)
• CVS Pharmacy (2.3 miles)
• Schnucks (2.9 miles)
• Dierbergs Markets (3.1 miles)
• Walgreens (3.9 miles)

Restaurants

• The Cheesecake Factory (1 miles)
• St Louis Bread Co. (1.2 miles)
• Cooper's Hawk Winery & Restaurant (2.4 miles)
• Olive Garden (3 miles)
• Chick-Fil-A (3.5 miles)
• Syberg's Chesterfield (3.6 miles)
• 54th Street Grill & Bar (3.6 miles)

Parks

• Faust Park (1.1 miles)
• Chesterfield Central Park (1.5 miles)
• Vlasis Park (3.8 miles)
• Queeny County Park (3.9 miles)
• New Ballwin Park (5 miles)
• Ferris Park (5.6 miles)
• Creve Coeur Park (6 miles)

Cafes

• Panera Bread (2.9 miles)
• Panera Bread (3 miles)
• Starbucks (4.7 miles)
• Starbucks (6 miles)
• Starbucks (6.6 miles)
• Panera Bread (7.3 miles)

Transportation

• Enterprise Rent-A-Car (4.2 miles)
• Million Air (5.7 miles)
• TAC Air (5.8 miles)

Places of Worship

• Church of Christ-Lafayette (4.2 miles)
• St John Church (4.6 miles)
• Jungs Station Baptist Church (6.6 miles)
• Harvester Nazarene NMI (7.7 miles)

Hospitals

• Barnes-Jewish West County Hospital (4.5 miles)
• St John's Mercy Surgery Center (5.3 miles)

Physicians

• Orthopedic Associates (6.1 miles)
• St John's Mercy Medical Center (6.1 miles)
• Town Center Dermatology (6.6 miles)
• Wildwood Internal Medicine (6.6 miles)
• Christopher Kling, MD (6.6 miles)
• SSM Family Medicine (7.4 miles)
• Ssm St Joseph Medical Park (7.4 miles)