The Westchester House

Pros

• Some nursing staff and CNAs at The Westchester House were described as compassionate and attentive, providing good care to residents.
• The initial admission process was straightforward, with clear communication regarding payment details.
• Residents appreciated the physical presence of nurses and aides who showed genuine concern, even if their numbers were limited.
• One resident noted that the food was acceptable on occasion, highlighting moments of satisfaction despite overall complaints about the dining experience.
• Family members expressed relief that they were able to advocate for their loved ones’ needs during their stays at the facility.

Cons

• The facility is understaffed, and the employees are overworked, leading to inadequate care for residents.
• There is a lack of proper communication between staff and families, resulting in neglectful situations and mishandlings of patient information.
• Residents often experience delays in receiving essential care, such as diaper changes and feeding, which can lead to serious health complications.
• The physical environment of the facility is described as old, cold, drafty, and dirty, contributing to an overall poor living situation.
• Staff interactions are characterized by inconsistency and a lack of follow-through on issues raised by families.
• The food provided is reported to be awful, further detracting from residents' well-being.
• Instances of abuse or neglect by night staff have been reported, with patients feeling unsafe and fearful.
• Families feel that their loved ones are being ignored or treated poorly during their stay at the facility.
• Many patients experienced falls or other injuries due to improper bed safety measures not being followed by the staff.
• Overall management and administration appear subpar, reflecting deeper systemic issues at the facility.

Review

The Westchester House has garnered a considerable amount of negative reviews from individuals who have had firsthand experiences with the facility, particularly regarding their care for elderly or rehabilitative patients. A common theme echoed throughout these reviews is the facility's chronic understaffing, which significantly compromises the quality of care residents receive. Many family members reported instances where their loved ones were neglected, waiting hours for basic needs such as diaper changes, leading to severe health issues like urinary tract infections (UTIs), dehydration, and bedsores. One reviewer recounted an alarming scenario in which their mother lost 20 pounds over the course of seven weeks due to what they described as a lack of adequate feeding and assistance.

Additionally, the physical environment of The Westchester House did not inspire confidence among many reviewers. The facility was described as "old," "cold," and "run down." Some complaints included reports of gaps in walls allowing leaves and bugs to enter and substandard cleanliness that even extended to odors within certain areas. Residents often did not receive proper bathing or personal hygiene care; one reviewer expressed that their mother was essentially ignored unless meals were being served. This lack of attention culminated in several critical safety incidents—debilitating falls due to improper bed setup, where rails were left down, significantly raising concerns about resident safety.

An undercurrent running through many reviews indicated systemic failures compounded by poor management practices at The Westchester House. Family members frequently noted that staff interactions lacked consistency and follow-through. Even when issues were raised with management or nursing staff, there often appeared to be little effort made to address these concerns adequately. In one striking instance, after being transported back to the hospital due to injuries sustained while at The Westchester House, an individual revealed that staff failed to communicate crucial information regarding her mother's condition immediately after her arrival at the hospital.

Even those admitted for acute care following surgeries voiced deep disappointment regarding the level of service provided. What some previous patients had regarded as a decent rehabilitation experience eleven years earlier starkly contrast with current operations—a reflection critics attributed partly to lingering effects stemming from COVID-19 but argued must also be rooted in deeper deficiencies within the facility’s structure and administration. Patients suffering from ailments requiring consistent support found themselves reluctant to stay beyond what was prescribed due to discomforts ranging from overcrowding and excessively drafty rooms to repeated disturbances throughout night hours.

Moreover, accounts highlighted particular incidents involving agency staff—workers hired temporarily who seemed disinterested in providing patient-centered care. One patient's experience illustrated how threatening it felt when unknown personnel entered personal spaces without context or purpose during vulnerable moments at night—a breach of trust unlikely ever forgotten by patients forced into such environments.

Finally, one alarming incident involved a potential denial of admission based on prior complaints lodged against similar facilities managed by The Westchester House administration. An unsuccessful attempt by a family member to relocate their loved one brought attention not just for its apparent unprofessionalism but also illuminated a troubling fear surrounding retaliation against families advocating for better treatment outcomes for elderly relatives.

Collectively, these accounts paint a comprehensive picture fraught with concern over safety protocols, resident well-being standards, and overall administrative dysfunction present within The Westchester House—a narrative underscored repeatedly across numerous voices seeking advocacy rather than mere acceptance during an already challenging phase in life. For anyone considering this facility for their loved ones should weigh these testimonials heavily against any assurances presented prior upon admission; discerning choices can mean safeguarding dignity amidst what can quickly become critical circumstances if overlooked altogether.

This part of Chesterfield, Missouri offers a variety of amenities that cater to seniors looking for a comfortable and convenient living environment. With several parks nearby, such as Faust Park and Queeny County Park, residents have plenty of opportunities for outdoor recreation and relaxation. Additionally, there are numerous pharmacies in the area, including Schnucks and Walgreens, ensuring easy access to medication and healthcare supplies. The abundance of restaurants like The Cheesecake Factory and Olive Garden provide dining options for every taste preference. For those seeking spiritual fulfillment, there are several places of worship located within a short distance. Medical care is also easily accessible with hospitals like Barnes-Jewish West County Hospital and St John's Mercy Surgery Center nearby. Overall, this part of Chesterfield offers a well-rounded community with ample resources to support senior living needs.

Parks

• Faust Park (0.5 miles)
• Chesterfield Central Park (2.3 miles)
• Queeny County Park (4.3 miles)
• Vlasis Park (4.8 miles)
• Creve Coeur Park (4.9 miles)
• New Ballwin Park (6.1 miles)
• Schaefer Park (6.2 miles)

Pharmacies

• Schnucks (1.2 miles)
• Walgreens (1.3 miles)
• Dierbergs Markets (2 miles)
• Dierbergs (2.4 miles)
• CVS Pharmacy (3.1 miles)
• Dierbergs (3.9 miles)
• Schnucks (4.1 miles)

Restaurants

• The Cheesecake Factory (1.9 miles)
• St Louis Bread Co. (2.2 miles)
• Cooper's Hawk Winery & Restaurant (3.1 miles)
• Olive Garden (3.3 miles)
• Chick-Fil-A (3.8 miles)
• 54th Street Grill & Bar (4 miles)
• Syberg's Chesterfield (4 miles)

Cafes

• Panera Bread (2 miles)
• Panera Bread (3.2 miles)
• Starbucks (5.3 miles)
• Starbucks (5.3 miles)
• Panera Bread (6.6 miles)

Hospitals

• Barnes-Jewish West County Hospital (3.6 miles)
• St John's Mercy Surgery Center (4.9 miles)

Transportation

• Enterprise Rent-A-Car (5.3 miles)
• Million Air (6.2 miles)
• TAC Air (6.3 miles)

Places of Worship

• Church of Christ-Lafayette (5.3 miles)
• Jungs Station Baptist Church (5.7 miles)
• St John Church (5.8 miles)
• Harvester Nazarene NMI (6.8 miles)

Physicians

• Orthopedic Associates (6.3 miles)
• SSM Family Medicine (6.9 miles)
• Ssm St Joseph Medical Park (7 miles)
• St John's Mercy Medical Center (7.3 miles)
• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (7.3 miles)

Theaters

• Marcus Theatres (6.7 miles)
• AMC Streets Of St Charles 8 (7.3 miles)