Surrey Place in Chesterfield, MO

Seniors.FYI Elite Community Awards

Add this award to your website

Pros

• The cafeteria staff are described as the most friendly, making the dining experience welcoming and comfortable.
• The Surrey Place team is attentive, professional, patient, informative, and kind.
• The facility is clean, well kept, and inviting.
• Therapists challenge residents while paying attention to pain and skill levels, ensuring safety.
• The rehabilitation and therapy services are excellent and focused on helping residents reach their future goals.
• Front desk staff, such as Karen, are nice and helpful.
• The same staff remain in their roles year after year, providing consistent care and respect.
• Nursing care is responsive and compassionate, with concerns addressed promptly.
• The dining room and kitchen staff provide excellent meals and friendly service.
• The overall environment is fabulous, well-staffed, and staffed by supportive, helpful personnel.
• Families report peace of mind and positive experiences from the nursing staff and therapy teams.
• Surrey Place is frequently praised as a top rehab center, with residents experiencing tangible improvements.

Cons

• The nursing staff are rude and demeaning to their patients.
• The care was shockingly poor and negligent, leading to a decline in health.
• The facility is severely understaffed, causing long delays and unsafe care.
• Staff often failed to respond to call lights in a timely manner.
• Medications were missed or administered incorrectly, endangering patients.
• Patients were left waiting for basic needs, such as help to use the bathroom or transfers.
• The rooms and overall environment were dirty and poorly maintained.
• Communication among staff was poor and inconsistent.
• Some nurses lacked basic medical knowledge to administer treatments.
• There were instances of mistreatment, including rude and abusive behavior toward patients.
• The facility was described by some reviewers as a money grab that dumps patients with zero care.
• The neglect allegedly contributed to a family member's death.
• Dental hygiene was neglected, with patients not brushed for months.
• Staff did not help with basic tasks, leaving family to assist.

Review

Surrey Place is best suited for families seeking short-term rehabilitation with a strong therapy focus, ideally backed by access to St. Luke’s medical resources, and for residents who can participate actively in their own recovery. The strongest case for this community rests on rehabilitative momentum: skilled physical and occupational therapy that, when delivered consistently, can deliver real movement and independence gains. The dining experience and common areas can be warm and inviting, and several staff members, across shifts, are cited as kind, professional, and genuinely attentive. When care teams are aligned, residents notice tangible progress, and families appreciate clear communication about goals and milestones. This is not a place to float through recovery; it works best when families and care teams synchronize around a recovery plan and maintain steady oversight.

Those weighing Surrey Place should explicitly consider alternatives if the primary need extends beyond rehab or if a consistent, high-touch safety net is non-negotiable. A large cluster of reviews raises red flags about staffing stability, responsiveness, and adherence to care protocols, especially for long-term or non-rehab residents. Families with a history of critical care needs, diabetes management, wound care, or complex medication schedules, may find the consistency of attention and timely interventions uncertain here. If a loved one requires around-the-clock monitoring, rapid call-light response, or compassionate, no-fault accident prevention, other nearby facilities with stronger staffing guarantees and more uniform daily routines may be wiser choices. In short, Surrey Place can work, but only for those who can tolerate variability and implement strong family or caregiver oversight.

The main positives, the therapy program, the care-team’s notable humanity, and the dining and environment, do track to meaningful outcomes when they are present. Several residents report substantive improvements after PT and OT, with therapists who challenge without pushing beyond safety, and with nurses and aides who respond promptly on many days. The campus amenities, including a well-appointed dining room with diverse menu options and a clean, orderly atmosphere, contribute to a sense of normalcy and dignity during recovery. For families, the alignment with St. Luke’s system can translate into access to medical oversight and specialty consults that help bridge hospital care with the rehab stay. When these elements are functioning well, Surrey Place delivers a credible pathway back toward independence.

However, the critical counterweight is a persistent pattern of care disruption that appears across a substantial portion of reviews. Reports of short-staffing, delayed call-light responses, and inconsistent adherence to medications or treatment plans creep into many family narratives. Instances of communication breakdown, incomplete documentation, and perceived indifference from some staff members undermine trust and safety. The same stories that celebrate compassionate therapists are often followed by cautions from other families about missed treatments, failing to address basic daily needs, or even unsafe conditions. The risk of neglect or miscommunication, whether perceived or real, narrows the otherwise favorable rehab calculus and makes the experience highly unpredictable from one week to the next.

The way these pros and cons balance out depends largely on the expectations and the supervisory framework surrounding the stay. For a motivated patient who arrives with clear rehab goals, a care partner who can be present or consistently monitor care, and a willingness to advocate actively, Surrey Place can yield genuine gains in mobility and function. The upside is strongest when families verify a solid care plan, demand timely follow-through, and insist on transparent medication administration and daily care updates. The downsides become overwhelming when staffing pressures overwhelm the system, leading to overlooked needs, delayed pain control, or gaps in basic hygiene and safety. In practice, the facility’s potential is realized only with vigilant oversight and a realistic plan for redressing problems as they arise.

For families seriously considering Surrey Place, the bottom-line recommendation is precise: use it as a targeted rehab option rather than a default long-term placement, and enter with a rigorous, proactive oversight strategy. Conduct multiple, across-shift tours to observe how call lights are answered, how staff communicate with families, and how quickly therapy sessions are coordinated. Request to review current ombudsman or quality-assurance records, ask for daily care plans and med reconciliation processes, and insist on meeting the therapy team and the attending physician who would be overseeing your loved one’s recovery. If the answer to these checks is positive and steady, Surrey Place can be a worthwhile bridge back to home with regained function. If responses reveal systemic gaps or inconsistent staffing, it is prudent to pursue a facility with a more predictable safety net and a stronger track record of reliable, compassionate care.

Parks

• Faust Park (0.8 miles)
• Chesterfield Central Park (2.7 miles)
• Creve Coeur Park (4.2 miles)
• Queeny County Park (4.9 miles)
• Vlasis Park (5.5 miles)
• Schaefer Park (5.5 miles)
• Vogt Brothers Park (5.6 miles)

Pharmacies

• Schnucks (1.6 miles)
• Dierbergs Markets (1.7 miles)
• Walgreens (1.8 miles)
• Dierbergs (3 miles)
• Dierbergs (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Schnucks (4.6 miles)

Cafes

• Panera Bread (1.7 miles)
• Panera Bread (3.3 miles)
• Starbucks (5.3 miles)
• Starbucks (6 miles)
• Panera Bread (6.5 miles)

Restaurants

• The Cheesecake Factory (2.3 miles)
• St Louis Bread Co. (2.8 miles)
• Olive Garden (3.4 miles)
• Cooper's Hawk Winery & Restaurant (3.7 miles)
• Chick-Fil-A (3.9 miles)
• 54th Street Grill & Bar (4 miles)
• Syberg's Chesterfield (4.1 miles)

Hospitals

• Barnes-Jewish West County Hospital (3.5 miles)
• St John's Mercy Surgery Center (5.1 miles)
• DePaul Hospital (7.4 miles)

Places of Worship

• Jungs Station Baptist Church (5.1 miles)
• Church of Christ-Lafayette (6 miles)
• Harvester Nazarene NMI (6.2 miles)
• St John Church (6.4 miles)

Transportation

• Enterprise Rent-A-Car (6 miles)
• Million Air (6.3 miles)
• TAC Air (6.4 miles)

Theaters

• Marcus Theatres (6 miles)
• AMC Streets Of St Charles 8 (6.6 miles)

Physicians

• SSM Family Medicine (6.5 miles)
• Ssm St Joseph Medical Park (6.5 miles)
• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (6.6 miles)
• Orthopedic Associates (6.8 miles)