Surrey Place in Chesterfield, MO
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14701 Olive Blvd, Chesterfield, MO 63017
For more information about senior living options: (844) 490-3973
Karen at the front desk is nice and helpful. The staff were kind and friendly to him; the nurses were caring and professional. My mom received fabulous care from every person who helped her recover; all staff were outstanding. From the nursing staff to the top-notch therapy, Surrey Place provides peace of mind for families and a positive experience for residents. Surrey Place is great; healthcare providers refer many clients there for rehab and they do a great job at getting you where you need to be. My dad lived at Surrey Place for three years; everyone was kind and friendly to him, and the nurses were caring and professional. The music therapists provided beautiful music and singing; they were a marvelous part of the total skilled nursing staff. The dining room and kitchen personnel provided a lovely setting in which to make friends at Surrey Place; the food was outstanding.
The staff were rude, condescending, and abusive, leaving patients humiliated and afraid to ask for help. The facility is severely understaffed, causing delays in responding to call lights and delivering medications. Care has been negligent, with patients not receiving essential medications or timely treatments, sometimes leading to hospital readmission. Families report mistreatment and a lack of empathy from caregivers, resulting in significant suffering. The environment is dirty and unsafe, with unclean rooms and poor infection control practices. Social workers and administrators were unhelpful, at times instructing families to arrange discharge themselves. Communication is poor, with staff failing to keep families informed or explain plans and changes. Some staff lack essential training, including the inability to administer breathing treatments or properly set up oxygen therapy.Surrey Place in Chesterfield, MO, is best suited for seniors who chiefly need skilled rehabilitation with access to hospital-affiliated resources and for families willing to stay actively engaged in care coordination. The community can deliver strong therapy outcomes when the staff is fully resourced, and it benefits from the St. Luke's connection, which appeals to families seeking hospital-level oversight. However, it is not a good fit for those requiring steady, dependable 24/7 nursing with truly consistent empathy and safety culture. For long-term placement where daily safety and uninterrupted care are nonnegotiable, families should consider alternatives and compare staffing stability, accountability, and resident advocacy before committing.
On the upside, Surrey Place shows real strengths in rehabilitation when staffing supports the therapy teams. Multiple accounts praise the PT/OT staff as capable, professional, and effective at helping residents regain function. In several reviews, therapy is described as thorough, with patients moving from limited mobility to genuine progress under skilled supervision. The overall environment can feel hospital-grade and reassuring for medical oversight, and some families highlight positive experiences where dining and social spaces contribute to a dignified, humane recovery atmosphere. When therapists and nurses are present, residents can experience meaningful gains and a sense of progress that families value highly.
Yet the core concerns across dozens of reviews are substantive and impact decision-making. Chronic understaffing appears to drive delayed call-light responses, missed medications, and inconsistent care. Families repeatedly report long waits for assistance, gaps in medication administration, and insufficient attention to basic needs like hygiene and comfort. There are repeated, explicit accusations of neglect and mistreatment, with several cases describing rude or demeaning behavior, poor communication, and disorganized discharge planning. The safety implications of these patterns - untimely treatments, gaps in monitoring, and infection-control lapses - are not minor; they undermine trust and raise serious questions for families evaluating the facility.
Those cons do not render Surrey Place unusable, but they do sharply tilt the calculus toward a cautious, condition-based approach. The strong rehab outcomes and some longtime staff dedication can offset concerns when a resident's primary goal is recovery and mobility restoration, provided advocates remain vigilant and present. In practice, stories vary by shift, wing, and individual care teams. A subset of residents and families report clean rooms, attentive front-desk service, pleasant dining, and spaces that feel welcoming. When care teams align and communication is solid, Surrey Place can feel like a capable, comfortable bridge back to independence for rehabilitation-focused residents.
For families weighing this option, clear, proactive steps are essential. Ask for current staffing patterns, including nurse-to-patient ratios on the rehab floor, and request to speak with the therapy supervisors about typical daily schedules. Inquire about the med management process, how reconciliation is handled on admission and discharge, and how care plans are updated with family input. Visit unannounced at different times to observe call-light responsiveness, housekeeping routines, and how meals are served and adjusted for dietary needs. Confirm the presence of long-term staff who can provide continuity, and demand a transparent escalation path when concerns arise.
Ultimately, Surrey Place represents a high-variance choice: it can deliver excellent rehab outcomes and compassionate care in a best-case scenario, but it can also devolve into a dangerous, poorly coordinated environment if staffing and supervision drop. Families prioritizing rehabilitation with strong clinical oversight and are prepared to advocate actively may find value here. However, for those whose bottom line is dependable daily safety, consistent empathy, and rigorous, issue-free operations, exploring alternatives is prudent. The decision hinges on the ability to verify current staffing stability and to insist on reliable, accountable care before entrusting a loved one to this community.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Lambert-St Louis International (11 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Surrey Place in Chesterfield, MO is an assisted living community that specializes in providing exceptional memory care and skilled nursing services. Our dedicated staff is specially trained to deliver personalized care to residents with memory impairments, ensuring they receive the support and attention they need.
At Surrey Place, we understand the importance of providing a comfortable and engaging environment for our residents. Our indoor common areas promote socialization and offer spaces for relaxation and entertainment. We also offer devotional services off-site to accommodate residents' spiritual needs.
In addition to our excellent care services, Surrey Place benefits from its convenient location. With two cafes, four parks, nine pharmacies, ten restaurants, and a hospital all nearby, our residents can easily access a variety of amenities and services without having to travel far.
Our community also recognizes the importance of addressing specific health concerns. Therefore, we offer specialized diabetic care to ensure that residents with diabetes receive comprehensive support in managing their condition.
We believe that staying active and engaged is crucial for overall well-being. That's why we organize devotional activities offsite to provide spiritual enrichment opportunities for our residents.
At Surrey Place in Chesterfield, MO, we strive to create a warm and caring environment where individuals can thrive. Contact us today to learn more about our assisted living community and how we can meet your loved one's unique needs.
Surrey Place is located at 14701 Olive Blvd, Chesterfield, MO 63017 in St. Louis County, Missouri
Yes, Surrey Place provides memory care services for residents with mild or advanced stages of dementia or Alzheimer's disease.
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