Surrey Place

Pros

• One reviewer described St. Luke's Surrey Place as a "fabulous" facility with beautiful surroundings and excellent staffing.
• The rehabilitation services, including physical and occupational therapy, received positive feedback for being professional and effective.
• Another review highlighted the enjoyable dining experience, noting that the food was "fabulous" and there were various activities available for residents.
• Several reviewers appreciated the outdoor spaces and amenities like picnic areas and the availability of pet visits, contributing to a pleasant environment.
• A family member mentioned they stayed with their loved one during visits to ensure they received necessary care, demonstrating a supportive atmosphere where families can be involved in resident care.

Cons

• The nursing staff at the facility often fails to respond promptly to call lights, leaving patients waiting for extended periods.
• There are reports of rude and unprofessional behavior from staff members towards both patients and their families.
• Medical care provided is inconsistent, with instances of medications being administered despite family requests to stop due to adverse side effects.
• The facility's cleanliness and maintenance are subpar, with reports of filthy rooms and unmade beds remaining for days.
• Family members felt compelled to stay with their loved ones 24/7 to ensure proper care was delivered, indicating a lack of adequate staffing.
• Communication issues arise frequently, as staff seem dismissive or argumentative when families express concerns about patient care.
• The quality of food served is criticized, with some meals deemed unsuitable for specific dietary needs.
• Physical therapy sessions are inadequate in duration and frequency, failing to meet patient rehabilitation goals.

Review

Surrey Place, affiliated with St. Luke's Hospital, has been the subject of varied reviews from families and patients regarding their experiences in the facility. While some describe it as a beautiful and well-staffed rehabilitation center, others recount troubling incidents and a lack of adequate care that raise serious concerns about the quality of service being provided. This disparity in experiences highlights the importance of thorough research before placing a loved one in any healthcare setting.

Several reviewers have reported catastrophic instances related to patient care, especially concerning staff responsiveness and attentiveness. Loved ones expressed frustration when their family members experienced long wait times for assistance, particularly regarding call lights that went unanswered for 30 minutes to over an hour. Some patients reported waiting excessively for basic needs such as help using the bathroom or receiving pain medications. One family member recounted that their grandfather had unfortunate accidents due to the slow response time from nursing staff, resulting in further distress during his recovery process.

Personal accounts also mention staffing issues as a critical factor affecting care quality at Surrey Place. Multiple individuals noted that while some nurses and certified nursing assistants (CNA) were professional and dedicated to their jobs, many others seemed overwhelmed or indifferent. Reviews indicated a systematic lack of teamwork among staff members, which directly influenced patient outcomes. There were gaping lapses in communication when families attempted to convey essential information about medication adjustments or care protocols; this often resulted in harmful situations where patients did not receive necessary treatment promptly.

Moreover, cleanliness and general maintenance issues within the facility were focal points of discontent among several reviewers. Repeated comments highlighted unkempt rooms with inadequate sanitation practices—facilities often left dirty for days after patients were discharged. Inconsistent infection control measures raised alarms, particularly given potential exposure risks due to shared equipment like wheelchairs without proper sanitization protocols observed by visitors witnessing these interactions firsthand.

Despite these grievances, there were also positive remarks from those who had happier experiences at Surrey Place. Some families praised the facility's aesthetics and noted improvements in rehabilitation services once appeals for better care were made to Medicare authorities. A few reviewers mentioned commendable physical therapy services that played an integral role during their stays—highlighting a stark contrast between their experiences and those of other patients who suffered subpar conditions.

Overall, it is crucial for prospective residents' families to conduct thorough investigations into Surrey Place before proceeding with admissions—taking note that past ratings may not reflect current service levels accurately. Accounts suggest that having family members present during visits can be beneficial; vigilance on the part of relatives appeared necessary to advocate effectively for loved ones’ needs amidst systemic shortcomings in care delivery facilities like this one. The dissonance between personal accounts underscores how pivotal informed decision-making is when choosing proper rehabilitation care homes for vulnerable individuals recovering from medical procedures or illnesses.

Parks

• Faust Park (0.8 miles)
• Chesterfield Central Park (2.7 miles)
• Creve Coeur Park (4.2 miles)
• Queeny County Park (4.9 miles)
• Vlasis Park (5.5 miles)
• Schaefer Park (5.5 miles)
• Vogt Brothers Park (5.6 miles)

Pharmacies

• Schnucks (1.6 miles)
• Dierbergs Markets (1.7 miles)
• Walgreens (1.8 miles)
• Dierbergs (3 miles)
• Dierbergs (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Schnucks (4.6 miles)

Cafes

• Panera Bread (1.7 miles)
• Panera Bread (3.3 miles)
• Starbucks (5.3 miles)
• Starbucks (6 miles)
• Panera Bread (6.5 miles)

Restaurants

• The Cheesecake Factory (2.3 miles)
• St Louis Bread Co. (2.8 miles)
• Olive Garden (3.4 miles)
• Cooper's Hawk Winery & Restaurant (3.7 miles)
• Chick-Fil-A (3.9 miles)
• 54th Street Grill & Bar (4 miles)
• Syberg's Chesterfield (4.1 miles)

Hospitals

• Barnes-Jewish West County Hospital (3.5 miles)
• St John's Mercy Surgery Center (5.1 miles)
• DePaul Hospital (7.4 miles)

Places of Worship

• Jungs Station Baptist Church (5.1 miles)
• Church of Christ-Lafayette (6 miles)
• Harvester Nazarene NMI (6.2 miles)
• St John Church (6.4 miles)

Transportation

• Enterprise Rent-A-Car (6 miles)
• Million Air (6.3 miles)
• TAC Air (6.4 miles)

Theaters

• Marcus Theatres (6 miles)
• AMC Streets Of St Charles 8 (6.6 miles)

Physicians

• SSM Family Medicine (6.5 miles)
• Ssm St Joseph Medical Park (6.5 miles)
• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (6.6 miles)
• Orthopedic Associates (6.8 miles)