7101 Northland Circle Ste 101, Brooklyn Park, MN 55428
For more information about senior living options: (844) 490-3973
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The nurse Angie was warm, caring, knowledgeable, and a real person. The therapists and nurses who visited were wonderful, professional, and friendly, and they were on time for appointments. Kim is a great therapist; by the end she felt like family. The CenterWell staff, including those who answer the phones, were kind and helpful. The professionals who worked with the patient were kind, caring, empathetic, and very knowledgeable. Nurses Morgan and Lisa are excellent, as are the PTs Janell, Amanda, and Abby. CenterWell Home Health has been amazing - professional and very caring.
The discharge process left the patient with no follow-up or contact for an extended period. There was no one calling to set up additional home visits or wound care appointments. The patient was told he hadn't been available by phone, even though there were no messages left. A staff member was described as trying to get rid of the patient quickly and accusing him of things that were not true. The reviewer felt that CenterWell did not care about the patient's needs. The negative feedback cited poor communication and scheduling, with caregivers arriving unannounced. Calls to obtain information involved long holds and being bounced between many representatives with little resolution. The organization terminated care or made decisions without consulting the patient's primary physician and offered no transition plan for a new provider. One reviewer warned that reaching out for help could lead to police involvement.The collection of experiences with CenterWell Home Health paints a picture of a program that can deliver outstanding, compassionate care in the hands of capable clinicians, while at the same time revealing frustrating gaps in communication, scheduling, and coordination that can leave patients and families feeling neglected or misled during a vulnerable recovery period. On the positive side, many reviewers describe highly skilled, empathetic professionals who consistently show up ready to help, listen, and encourage progress. On the negative side, others recount confusing intake processes, unannounced visits, delays in follow-up, and inconsistent contact from the office, all of which can undermine the patient's sense of safety and continuity of care.
Many of the strongest endorsements center on individual clinicians who left a lasting, positive impression. One patient remembers a nurse - Nurse Angie - who was described as "super," with warmth, care, and knowledge that made a real difference during a trying time. The praise isn't limited to a single role; several reviewers highlight the value of the physical therapy team, noting not only their professionalism but also their ability to connect with patients in a supportive, encouraging way. Names like Kim, Lindsey, Trish, and Rachel are singled out for their contributions to recovery, with one person saying Kim "seemed like family" by the end of therapy. The consistency of kindness, clear explanations about exercises, and the practical help to strengthen and restore function are recurring themes.
Beyond individual practitioners, reviewers frequently commend the overall character of the CenterWell team. They describe therapists and nurses as friendly, professional, and genuinely invested in the patient's recovery, with several noting that the staff were on time for appointments and demonstrated reliable dedication. Phrases like "the professionals who worked with me were kind, caring, friendly, empathetic, and very knowledgeable" and "Very professional/courteous/competent staff" reflect a strong sense of trust in the clinical abilities and bedside manner of the workforce. In several testimonials, families express gratitude for the progress seen week by week, and for the hope and encouragement provided by the rehab team, especially as patients work through the effects of events like a stroke.
Yet the same collection cannot overlook the other side of the ledger: systemic issues that repeatedly disrupt the patient and family experience. A common thread is a perceived lack of communication and scheduling coordination. Reviewers describe "therapists and nurses [who] would just show up at the home without warning," creating uncertainty about availability and making it hard to plan around the patient's needs or other appointments. The frustration extends to the intake and scheduling process, with accounts of a 9-day wait before an intake occurred and inconsistent follow-up about who would visit or when services would start. When attempting to obtain information, several families report being placed on hold or bounced between different departments, further contributing to a sense of disorganization.
There are also specific grievances about miscommunications or allegations that don't align with what actually happened, complicating trust between families and the agency. One account describes an emphasis on a patient's medications and a claim that the patient refused to let staff into the home, which the patient disputes, noting that an intake nurse had already spent substantial time there. Other criticisms focus on professional boundaries in scheduling and coordination with the patient's primary physician, with some reviewers calling out decisions they believe were made without proper consultation. A few reviewers even describe a feeling that the care was terminated or altered due to disagreements, rather than handled through proper transition planning, which understandably raises concerns about how best to advocate for a patient who needs ongoing support.
Despite these tensions, the overall sentiment that emerges is one of mixed-but-not-irreparable experiences. When the team communicates effectively and schedules work predictably, patients and families feel supported, respected, and confident in the care plan. When communication falters, the same patients describe feeling left in the dark, uncertain, and overburdened by delays and uncoordinated visits. In short, CenterWell Home Health appears capable of delivering high-quality clinical care and extraordinary personal attention from several standout staff members, but the system's inconsistencies in scheduling, notification, and information flow can significantly color the patient and family experience - positively in some cases and frustratingly negative in others.
Looking ahead, the reviews suggest a clear path for improvement that could lift the entire experience for patients and their households. Strengthening the intake process, creating predictable visitation schedules, and ensuring proactive communication about when clinicians will arrive could transform the day-to-day reality for users. Streamlining how information is shared among nurses, therapists, family members, and primary physicians would help prevent misunderstandings and misperceptions that currently arise from fragmented communication. Maintaining the compassionate, professional core demonstrated by Angie, Kim, Sarah, Lindsay, Trish, Rachel, Janell, Amanda, Abby, and the many others who received praise would go a long way toward building enduring trust. With a focused effort on consistency and transparency, CenterWell Home Health could pair its strongest clinicians with a reliably organized system, delivering not only excellent care but also the reassurance that patients and families deserve in the home health journey.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (16 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Kindred At Home in Brooklyn Park, MN! Our assisted living community offers a comfortable and convenient home-like environment for seniors in need of extra support.
Our fully furnished apartments provide a cozy living space with the option of cable or satellite TV for entertainment. Residents can enjoy meals in our dining room or prepare their own meals in the kitchenette provided in each apartment. Housekeeping services ensure that our community remains clean and tidy.
For residents who love spending time outdoors, we offer outdoor spaces where they can relax and enjoy the fresh air and beautiful surroundings. In addition, our small library provides a quiet space for reading and relaxation.
We understand that staying connected is important, which is why we provide telephone services as well as Wi-Fi/high-speed internet access throughout our community. This allows residents to easily stay in touch with family and friends, browse the web, or engage in online activities.
Care services at Kindred At Home are designed to meet the individual needs of our residents. With 24-hour supervision, assistance with activities of daily living such as bathing and dressing is readily available. Our caring staff also provides assistance with transfers for those who require it. Additionally, we offer diabetes diet management, meal preparation and service, medication management, and mental wellness programs to support overall health and well-being.
We understand that everyone has unique dietary needs, which is why we accommodate special dietary restrictions to ensure that all residents receive proper nutrition.
Engaging in stimulating activities is an important part of maintaining a vibrant lifestyle, which is why we offer both resident-run activities and scheduled daily activities to keep our residents active and entertained.
Located conveniently near various amenities, including cafes, parks, pharmacies, physicians’ offices, restaurants, and places of worship; residents have easy access to everything they may need just a short distance away.
At Kindred At Home in Brooklyn Park, MN, we strive to provide a warm and inviting community where seniors can receive the support they need while enjoying a fulfilling and enriching lifestyle.
Kindred At Home is located at 7101 Northland Circle Ste 101, Brooklyn Park, MN 55428 in Hennepin County, Minnesota
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