The Residence at North Ridge

Pros

• The staff at The Residence at North Ridge is described as caring, helpful, and professional, fostering strong personal relationships with residents.
• Many residents have made friends and formed social connections, which positively impacts their well-being.
• Families appreciate the attentive and responsive nature of the nursing staff when it comes to medical concerns.
• The facility is noted for its cleanliness and pleasant atmosphere, contributing to a welcoming environment for residents.
• Residents feel safe and secure in their living arrangements, expressing gratitude for the care provided by the staff.
• The management team has been recognized for building a stronger support network among staff and residents during challenging times.
• Several reviews highlight significant improvements in care quality and consistency at North Ridge over time.

Cons

• The staff at the community are largely non-responsive, leading to unresolved issues and a lack of training for aides.
• Despite having made friends, the resident does not genuinely want to be in the facility.
• There are significant communication gaps between different departments at North Ridge, resulting in delays and misunderstandings regarding care needs.
• The facility was reported to be understaffed, providing inconsistent care that ultimately led to negligence in one resident's case.
• Management is accused of prioritizing profit over the well-being of residents, treating them more like prisoners during restrictions.
• Concerns were raised about the handling of COVID-19 safety measures, including staff not wearing masks promptly or correctly.
• Family members expressed dissatisfaction with how their loved ones' care plans were managed without proper communication with family or POAs.

Review

The Residence at North Ridge in New Hope, Minnesota, has generated a complex tapestry of reviews from residents, families, and industry professionals. While some praise the community for its vibrant social environment and quality of care, others raise significant concerns about staffing issues, communication gaps, and overall management practices. This multifaceted feedback provides a detailed perspective on the experiences at North Ridge, revealing both commendable features and areas needing improvement.

One recurring theme among multiple reviewers is the sense of community within The Residence at North Ridge. Many families expressed gratitude that their loved ones had made friends and engaged with various activities. The interactions between staff and residents are often highlighted positively; aides are described as friendly and helpful, creating an atmosphere where residents feel safe and cared for. Individuals have noted flourishing friendships among residents and valuable connections nurtured by attentive staff members who understand their needs. For those transitioning to assisted living from homes they've lived in for decades, this supportive environment can ease the emotional challenges associated with such significant life changes.

However, underlying these positive sentiments are serious concerns regarding staffing levels and the training provided to caregivers. Multiple reviewers pointed out instances of non-responsiveness from staff members, specifically aides who lacked adequate disciplinary action or training to properly support residents with physical limitations. Concerns were raised that some aides may not possess sufficient skills or knowledge to handle specific medical situations effectively. This inconsistency in care has led to dissatisfaction among families who feel their loved ones’ needs are not being met adequately. One particularly alarming review detailed negligence following a resident's hospitalization due to pressure sores and other critical health issues—an experience that raised red flags about the facility's overall accountability.

The critiques extend beyond individual caregiving experiences into broader systemic issues related to communication within the facility itself. Families reported feeling unclear about their loved ones' care plans, especially when transitions occurred between different departments within North Ridge. Instances of miscommunication were noted during critical times when quick evaluations were necessary for medical emergencies involving residents with complex conditions like dementia or after hospital visits. Improved communication processes between finance, nursing staff, and administration could enhance transparency and build trust between family members seeking clarity regarding their relatives' situations.

Despite these criticisms surrounding staffing and communication issues, some praise has been directed at management’s responsiveness during challenging times such as medical emergencies or transitional phases in care. Families have commended LPNs (Licensed Practical Nurses) for acting quickly in crises while ensuring they communicated updates effectively with family members afterward—demonstrating an aspect of compassionate care still prioritized by selected teams within North Ridge’s workforce.

A deeper look into the responses related to the COVID-19 pandemic reveals contrasting opinions as well; while several reviews highlight a caring demeanor toward maintaining spirits during restrictions imposed by health protocols, others accuse management of prioritizing profits over resident safety during the crisis period. Reports indicate neglect regarding mask mandates initially not being adhered to until months into the pandemic—raising serious concerns given high mortality rates reported by other reviewers stemming from COVID-related complications among residents.

Ultimately, prospective families considering The Residence at North Ridge should weigh both positive testimonials praising community engagement alongside troubling revelations concerning undertrained staff dynamics and insufficient oversight mechanisms in place for effective caregiving standards. It is crucial for all potential clients or their advocates to conduct thorough research before making placements here—ensuring they are fully aware of both strengths exhibited by dedicated staff members as well as vulnerabilities present within operational practices that may affect overall resident well-being moving forward.

Located in the charming city of New Hope, Minnesota, this area offers easy access to essential amenities for seniors. With several pharmacies including CVS and Walgreens within a short distance, residents can conveniently fulfill their medication needs. Medical care is also readily available with reputable physicians such as Northwest Family Physicians PA nearby. For dining options, there are a variety of restaurants like Pub 42 and Big Louie's Bar & Grill close by. Nature enthusiasts will appreciate the proximity to parks such as Twin Lake Beach Park and French Regional Park for leisurely strolls or outdoor activities. Additionally, places of worship like Elim Church Center provide spiritual support within the community. For any medical emergencies, hospitals like Unity Hospital are located just a short drive away. This neighborhood offers a blend of convenience and serenity, making it an ideal location for seniors looking to settle down in a welcoming environment.

Pharmacies

• CVS Pharmacy (0.4 miles)
• HyVee Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)

Physicians

• Northwest Family Physicians PA (1.3 miles)
• Partners In Pediatrics (2.7 miles)
• Northstar Pain Care Clinic (3.6 miles)
• Minnesota Gastroenterology PA (4.8 miles)
• Eyeklinic of Edinburgh (5.6 miles)
• Suburban Radiologists (6 miles)
• Fairview Fridley Clinic (6.6 miles)

Restaurants

• Pub 42 (1.5 miles)
• Big Louie's Bar & Grill (1.6 miles)
• Wendy's (2.2 miles)
• McDonald's (2.8 miles)
• Original Pancake House (3.1 miles)
• Culver's (3.2 miles)
• Sunshine Factory Bar & Grill (3.3 miles)

Parks

• Twin Lake Beach Park (2.7 miles)
• French Regional Park (3.1 miles)
• Plymouth Dog Park (5.2 miles)
• Parkers Lake Park (5.7 miles)
• Pinebrook Park (5.9 miles)
• Corcoran Lions Park (6.9 miles)
• Churchill Farms Residents' Park (6.9 miles)

Cafes

• Caribou Coffee (3 miles)
• Starbucks (4.3 miles)
• Angel Food Bakery & Coffee Bar (7.2 miles)

Places of Worship

• Elim Church Center (3.2 miles)
• Fridley United Methodist Church (7 miles)

Hospitals

• Plymouth Surgery Center (4.8 miles)
• Regency Hospital (5 miles)
• Unity Hospital (7.5 miles)