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2.7 from 144 reviews
5 stars
49
4 stars
11
3 stars
6
2 stars
6
1 stars
72
Overall Review of North Ridge Health And Rehab
caveat16 reviews mention this
Call light response is inconsistent
Residents and families describe long waits for help after using the call button.
Many reviews mention delays in getting staff attention when a resident uses the call light. Some describe waits that last an hour or more, including situations where lights were shut off or residents were left without assistance. A few reviews say call lights were answered quickly, but several complaints point in the opposite direction during day-to-day care.
A recurring complaint is that rooms and hallways smell strongly, often described as urine. Several reviews also mention poor housekeeping, dirty bathrooms, and pests such as roaches and mice. Other reviews report the facility being clean, but the negative cleanliness themes show up often enough to be a major part of the overall feedback.
caveat14 reviews mention this
Food quality and temperature disappoint
Residents and families frequently describe cold, marginal, or insufficient meals.
Several reviews mention food arriving cold or being served in small portions, including frustration with breakfast. Others describe meals as marginal or forgotten, and some tie food problems to dietary restrictions and requests not being followed. A smaller number of reviews describe the food as good or excellent, but the cold/poor-meal complaints appear repeatedly.
differentiator11 reviews mention this
Therapy teams are a clear bright spot
Physical and occupational therapy receive frequent praise for skill and effort.
Many reviewers specifically credit the physical therapy and occupational therapy teams with helping residents improve and stay engaged in recovery. Multiple accounts mention staff encouraging movement, supporting mobility, and providing wound care or rehab progress that helped someone return home. Even in reviews with broader staffing or care concerns, therapy is often described as the strongest area.
common22 reviews mention this
Staff care varies by experience
Reviews range from feeling well supported to describing rude, neglectful interactions.
On the positive side, many residents and families describe nurses, aides, therapists, and leaders as kind, supportive, and responsive to concerns. On the negative side, several reviews describe staff being rude, emotionally dismissive, or failing to provide timely daily assistance. Across the set of reviews, the consistent thread is that the quality of day-to-day human interaction can feel unpredictable depending on the shift and unit.
caveat9 reviews mention this
On-site care needs follow-through
Some reviews question whether nursing care matches promised care plans.
A number of reviews describe situations where basic needs were delayed or missed, including bathing, toileting assistance, medication follow-up, and responding to health changes. Several families also mention trouble getting the facility to communicate or act on requests, even after raising concerns. While some reviews report attentive nursing supervision, others describe serious gaps in follow-through.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
North Ridge Health And Rehab on seniors.fyi includes 10 photos including images showing office, building, outdoor, interior, windows, decor, entrance, brick, and more.
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320 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (15 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Comprehensive memory care with 24-hour supervision and coordinated care.
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