North Ridge Health And Rehab in New Hope, MN
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Information last verified:
5430 Boone Avenue North, New Hope, MN 55428
For more information about senior living options: (844) 490-3973
Edna Johnson is described as the absolute best dialysis unit manager, ensuring patients feel comfortable and cared for. Edna Johnson provides excellent, caring, professional, and efficient care as a case manager. The staff gave excellent care and tireless concern to the 99-year-old aunt. The therapy department staff are outstanding. North Ridge is clean, the food is great, and the staff are awesome. The facility is extremely clean with polite staff, and residents seem to love it. The nurses and nursing assistants are excellent, kind, and gentle. The staff greeted new arrivals warmly and the first day went well.
The facility does not care for its residents. The place is filthy and smells of urine. Food is cold and unappetizing, with small portions. Call bells go unanswered for long periods. Residents are left in their own feces or urine for hours. Infections such as UTIs and sepsis are linked to poor cleanliness and care. Staff are rude, unprofessional, and unresponsive to families. Management is ineffective; many reviews say the facility should be shut down. Medications are dosed incorrectly or changed without notification. The environment is unsafe and neglected, with frequent falls and mismanagement. Rooms and halls are dirty, with roaches or mice reported. The facility is described as a “hellhole” and is not recommendable.North Ridge Health and Rehab in New Hope, Minnesota, is best suited for families seeking intensive rehabilitation and therapy-driven recovery, with the caveat that daily caregiving will demand vigilant family advocacy. The strongest case for this community rests on robust physical and occupational therapy resources, and on certain staff members who deliver hands-on, attentive care when directed by an involved family. It is not a hands-off option. Those evaluating it should recognize that success depends on consistently monitoring day-to-day care, communicating clearly with the nursing team, and arranging ongoing care conferences to keep treatment plans aligned with a loved one’s needs.
A clear minority of reviews sing strong praises for therapy teams and some frontline staff, with regular mentions of dedicated therapists and a few standout clinicians who genuinely connect with residents. The on-site dialysis experience in some stories also emerges as a meaningful benefit for residents who require renal support. In contrast, a heavy majority recount severe failings in basic daily care: prolonged call-light responses, inconsistent assistance with toileting and meals, dirty rooms, pervasive odors, and outbreaks of pests. Several families report frightening lapses, skipped medications, delayed care, and inadequate documentation, prompting dire warnings to avoid the facility if consistent, respectful care cannot be guaranteed. The gulf between the therapy successes and the daily-care chaos is the defining tension here.
Those pros are meaningful but do not fully offset the main cons. Therapy and wound-care strengths can help a resident recover function and regain independence, yet they cannot compensate for chronic staffing gaps, unreliable communication, and cleanliness issues that reappear in many accounts. Some reviewers highlight compassionate leaders or nurses who step in to advocate, yet others describe a culture where requests get stalled, status meetings go unanswered, and basic comforts, fresh meals, timely hydration, and clean bedding, are inconsistent. In memory care and long-term care contexts, the experience is especially variable: a few patients report genuine warmth and competence, while others endure neglectful episodes or unsafe conditions that degrade dignity and safety. The reality is a facility with real potential in therapy and care teams, but with systemic reliability problems that undermine everyday quality of life.
For families deciding whether to pursue North Ridge, practical diligence matters more than ambition. Prospective residents should insist on a transparent, current staffing plan: exact nurse-to-resident ratios on the rehab floors and in memory care, hours of direct assistance, and a concrete standard for call-light response times. Tour rooms and bathrooms for cleanliness and safety; request to see recent infection, fall, and medication administration records; and ask to meet the therapy team leads and the unit manager to gauge consistency across shifts. Force a real-time care conference before any admission, and outline a concrete, written plan for daily needs, hydration, nutrition, toileting, wound care, and pain management, with designated family contacts who will receive updates promptly.
If choosing North Ridge, families should go in with a clear advocacy strategy and a readiness to intervene when needed. Assign a primary point person to liaise with the nursing supervisor and therapy director; schedule weekly touchpoints to catch drift early; and secure commitments for rapid responses to call lights and for timely medication administration. Bring in your own notes and questions about hygiene, room condition, and meal quality, and push for accountability, especially in areas repeatedly criticized, such as infection control, housekeeping, and the handling of personal belongings. In short, the facility offers meaningful rehabilitation potential, but its success hinges on vigilant oversight, proactive communication, and a rigorous, ongoing family role.
Ultimately, the verdict is mixed and consequential: North Ridge can deliver meaningful gains through its therapy and some compassionate staff, but the breadth of negative experiences in routine care, safety, and environment can profoundly undermine recovery and well-being. For families weighing options, this place is not a safe default choice; it requires an active partnership with leadership and constant, documented follow-through to keep a loved one from slipping through the cracks. Alternatives with steadier staffing, stronger daily care cultures, and consistently clean, well-maintained environments should be considered seriously for any resident who cannot or will not have a full-time advocate at the ready. The best path is to enter with a plan, a trusted advocate, and a clear exit strategy if the care quality does not meet essential standards.
320 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.North Ridge Health And Rehab in New Hope, MN provides a comfortable and supportive environment for seniors in need of assisted living services. The community offers a wide range of amenities designed to enhance the residents' quality of life.
Residents can enjoy the convenience of an on-site beauty salon, ensuring they always look and feel their best. They can also relax and stay entertained with cable or satellite TV, gaming rooms, and a small library. For those who are technologically inclined, there is a computer center with Wi-Fi/high-speed internet access.
Delicious meals are served restaurant-style in the dining room, catering to special dietary restrictions if necessary. Housekeeping services ensure that residents' living spaces remain clean and tidy at all times.
North Ridge Health And Rehab also provides various care services to meet the individual needs of each resident. Trained staff members are available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time and as prescribed. A mental wellness program is in place to support the overall emotional well-being of residents.
Transportation arrangement services are available for non-medical purposes, allowing residents to easily access nearby amenities such as cafes, parks, pharmacies, restaurants, hospitals, places of worship, and doctors' appointments.
To keep residents active and engaged, the community offers a variety of activities including fitness programs and scheduled daily activities. Additionally, concierge services are provided to assist residents with any additional needs or requests they may have.
Overall, North Ridge Health And Rehab in New Hope, MN provides a comprehensive assisted living experience that prioritizes the comfort, independence, and well-being of its residents.
North Ridge Health And Rehab is located at 5430 Boone Avenue North, New Hope, MN 55428 in Hennepin County, Minnesota
North Ridge Health And Rehab on seniors.fyi includes 10 photos including images showing office, building, outdoor, interior, windows, decor, entrance, brick, and more.
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