North Ridge Health And Rehab in New Hope, MN
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5430 Boone Avenue North, New Hope, MN 55428
For more information about senior living options: (844) 490-3973
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The therapy department staff are outstanding. Edna Johnson provides excellent, caring, professional case management and leads her nursing unit with dedication. North Ridge Rehab TCUs and North Ridge Nursing Home have five-star staff; the nurses and nursing assistants are excellent and kind. The PT/OT team is wonderful and pivotal to residents' recovery. The staff are friendly and make visitors feel at home; the front desk is terrific. The facility is very clean and the environment is pleasant, with staff who are polite and helpful.
The facility is filthy and dirty and should be shut down. It smells of urine and marijuana, and the aid service is not good at all. The staff are rude, unprofessional, and fail to treat residents with dignity. Residents are left waiting for hours for basic help like water, bathroom assistance, or pain relief. There are roaches, mice, and flies; the environment is unsanitary. Personal items go missing or are stolen, and some residents aren't properly cared for after death. Communication is poor and management fails to respond or follow through. The care is neglectful and the facility is unsafe, with missing rails and other safety concerns. Reviewers say not to send loved ones there and that the place is among the worst they've seen. Staff turnover is high and some workers seem more focused on paychecks than patient care.North Ridge Health And Rehab in New Hope is best suited for families that prioritize rehab momentum and therapy-driven progress. This community can be a practical fit for residents who need structured short-term rehabilitation and a therapy-first approach, where PT/OT teams are consistently cited as capable and motivated. When therapy is the centerpiece, patients can make meaningful gains even if other aspects of daily care are imperfect. The facility's units dedicated to rehabilitation and skilled nursing sometimes deliver what families expect: disciplined therapy, visible staff effort, and a pathway back toward independence. For care plans that hinge on regular, active rehabilitation, North Ridge can be a reasonable choice with proper family oversight.
Those with higher needs for everyday safety, dignity, and reliable daily care should consider alternatives. Families confronting chronic under-staffing, delayed call responses, and inconsistent communication will want to look elsewhere. The reviews reveal a troubling pattern in several wings: rooms that smell, pests or sanitation lapses, and inconsistent medication and meal delivery. For memory care, long-term care, or end-of-life situations requiring constant supervision and meticulous attention to basic comforts, the risk profile rises. If a loved one requires near-constant monitoring, predictable response times, or a quiet, consistently clean environment, North Ridge may fall short. Alternatives with stronger staffing retention and stricter quality control should be explored.
The strongest pros at North Ridge revolve around the rehabilitation experience and certain nursing leadership. Therapy departments - particularly PT/OT teams - are repeatedly praised for skill and dedication, helping many residents regain balance, mobility, and confidence. There are also notes of responsive case management and a nurse-manager presence that families find helpful when navigating care needs. When these elements align, families report improvement in functional goals, clearer communication about progress, and a sense that the clinical team is working to support healing. In such cases, the rehab outcome can offset some everyday care friction, especially for those who arrive with specific rehabilitation goals.
However, the main cons often overwhelm the positives for families addressing ongoing care. Recurrent complaints highlight cleanliness issues, odors, and pest concerns; inconsistencies in housekeeping, laundry, and room upkeep appear across multiple reviews. Staffing gaps lead to long call-button waits, delayed assistance with toileting, and uneven responsiveness from aides and nurses. Medication delays, late meals, and insufficient attention to basic comforts - like hydration and comfort measures - are cited frequently. Privacy concerns, HIPAA-related mishaps, and experiences of neglect or inadequate supervision further undermine trust. These systemic issues are not isolated anecdotes; they reflect a pattern that families must weigh heavily.
Practical decision guidance centers on verifiable safeguards and active family involvement. Prospective families should insist on meeting unit leaders and the rehab directors, reviewing current care plans, and requesting a transparent, real-time update process whenever a loved one enters North Ridge. Before admission, verify that call-light systems function promptly, request a tour of the TCU and memory care areas, and ask for the facility's most recent state inspection outcomes and any corrective action plans. Families should push for clear escalation channels, prompt medication administration practices, and a guaranteed daily hygiene and nutrition review. If these assurances cannot be documented, take the time to evaluate other options.
The bottom line is that North Ridge presents a mixed, high-variance picture. For rehab-focused cases with strong family advocacy, the therapy staff and some nursing leaders can deliver meaningful progress and a workable care trajectory. For ongoing, comprehensive daily care, safety, or clean, well-maintained environments, the facility's inconsistencies are hard to overlook. This is not a place to coast on pleasant interactions or occasional competence; it demands vigilant oversight and a willingness to intervene when standards slip. Families considering North Ridge should prepare for active involvement, rigorous scrutiny, and the likelihood of steering care toward a facility with steadier staffing and more uniform daily care. If those safeguards feel impractical, prioritize facilities with demonstrably higher consistency in cleanliness, responsiveness, and everyday dignity.
320 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.North Ridge Health And Rehab in New Hope, MN provides a comfortable and supportive environment for seniors in need of assisted living services. The community offers a wide range of amenities designed to enhance the residents' quality of life.
Residents can enjoy the convenience of an on-site beauty salon, ensuring they always look and feel their best. They can also relax and stay entertained with cable or satellite TV, gaming rooms, and a small library. For those who are technologically inclined, there is a computer center with Wi-Fi/high-speed internet access.
Delicious meals are served restaurant-style in the dining room, catering to special dietary restrictions if necessary. Housekeeping services ensure that residents' living spaces remain clean and tidy at all times.
North Ridge Health And Rehab also provides various care services to meet the individual needs of each resident. Trained staff members are available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time and as prescribed. A mental wellness program is in place to support the overall emotional well-being of residents.
Transportation arrangement services are available for non-medical purposes, allowing residents to easily access nearby amenities such as cafes, parks, pharmacies, restaurants, hospitals, places of worship, and doctors' appointments.
To keep residents active and engaged, the community offers a variety of activities including fitness programs and scheduled daily activities. Additionally, concierge services are provided to assist residents with any additional needs or requests they may have.
Overall, North Ridge Health And Rehab in New Hope, MN provides a comprehensive assisted living experience that prioritizes the comfort, independence, and well-being of its residents.
North Ridge Health And Rehab is located at 5430 Boone Avenue North, New Hope, MN 55428 in Hennepin County, Minnesota
North Ridge Health And Rehab on seniors.fyi includes 10 photos including images showing office, building, outdoor, interior, windows, decor, bedroom, healthcare, and more.
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Interior
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Building
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Entrance
Office
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