7825 Modern Road, Brooklyn Park, MN 55428
For more information about senior living options: (844) 490-3973
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The manager Steve does a good job and is always there to help every resident. Empowerment/Hidden Creek ranks in the top 25% of facilities, according to a service provider. The atmosphere at Empowerment/Hidden Creek is impressive, and the homes are clean with engaged caregivers. The administrative staff are very involved with day-to-day operations and are a joy to work with, reflecting strong standards and attentive care. Roger and his team are delivering much-needed assisted living services for the mentally ill, with dedicated, passionate professionals who genuinely care for residents' well-being.
The company is described as the most deplorable in terms of client care. The standard of care was described as close to inhumane. From top to bottom, no one cares about client mistreatment. Overbilling and non-compliance were reported. There were undocumented employees and outright neglect of clients. Reporting mistreatment cost the reviewer their job. The facility was understaffed and there was no proper training. Medications were handed out without supervision, leading to dosing concerns. The company pays poorly and cheats employees and clients on housing and staffing. The company is perceived as profit-driven and untrustworthy.Across a wide range of experiences, Empowerment/Hidden Creek elicits powerful and often conflicting opinions. On one end, there are voices praising the leadership, especially the manager Steve, who is described as someone who goes out of his way to help every resident and is reliably present when needed. This firsthand appreciation paints Steve as a responsive, caring figure in an otherwise challenging landscape, suggesting that supportive individuals within the organization can make a meaningful difference in daily life for residents.
But the picture that emerges from many other accounts is starkly different. A sizable stream of reviews paints Empowerment/Hidden Creek as a deeply problematic company with a pattern of mistreatment and neglect toward clients. Critics describe the standard of care as close to inhumane and warn families to keep loved ones away from the facilities. They allege a range of abuses, from overbilling and noncompliance to a lack of essential training, particularly in food handling. The allegations extend to undocumented employees and outright neglect, with numerous accounts of residents not receiving proper attention and care. In several cases, individuals who attempted to report such issues to higher-ups, HR, or program directors faced retaliation or even lost their jobs, a consequence described as the emotional toll of speaking up in a system that prioritizes management concerns over client welfare.
There is also a contrasting narrative from service providers who work with Empowerment/Hidden Creek and speak positively of the organization. These reviewers say they have found the facilities to be clean and well-kept, with engaged caregivers and a strong commitment from administrative staff. They describe a culture of involvement where the standards set by the company align with a genuine care for residents' needs, and they note that the administrative team is actively involved in day-to-day operations. In these voices, the company's care ethos appears credible and well-executed, highlighting a robust, collaborative environment that supports both residents and the providers who serve them.
Despite the positive notes from some providers, other reviews expose serious systemic flaws. Understaffing is a recurring theme, accompanied by claims of a lack of training. In one troubling account, a worker says they were set up by a house manager and that concerns about wrong medications were dismissed, with meds allegedly being handed out without proper supervision. The reviewer describes a dangerous scenario where residents might take medications on their own in their apartments, and mentions that there were reports of extra medications with no meaningful investigations. This level of oversight - or lack thereof - raises questions about safety and accountability for residents who rely on institutional protections.
Financial and employment practices are another focal point for criticism. Several reviewers accuse the company of improper tax handling, poor pay, and fraudulent or deficient housing standards and staffing levels. The combination of low wages, questionable housing, and insufficient staffing is portrayed as compounding the risk to residents and creating a troubling work environment for employees who feel unsupported and underpaid. In some stories, these concerns intersect with claims of retaliation after raising alarms about care standards, creating a cycle of fear that discourages staff from reporting problems.
There are personal experiences that amplify the sense of mistrust and dissatisfaction. One account describes a resident who was assaulted by another person living in the facility and who, after the incident, was effectively expelled from the program by the company. Additional comments mention a lack of feeding and subpar meal quality, as well as a scarcity of activities - something that contradicts the company's stated commitments on its website. These anecdotes underscore the perceived mismatch between advertised services and the lived experience of residents, reinforcing a broader sense of instability and disregard for resident well-being.
Still another voice finds a more hopeful note in the mix, focusing on individual dedication within the team. In this account, Roger and his colleagues are credited with delivering essential assisted living services for the mentally ill. The review characterizes the team as genuinely caring and passionate professionals who are committed to the residents' well-being, offering a contrast to the harsher criticisms. It suggests that, even amid systemic concerns, there are foundational elements - compassion, dedication, and a focus on resident welfare - that some staff members strive to uphold.
In closing, the pattern across these reviews is a blend of praise for certain individuals and programs with a chorus of serious accusations about overall governance, staffing, and care standards. The most compelling tension rests between reports of motivated, caring managers and staff and reports of underfunded operations, inadequate oversight, and mistreatment. The divide invites a closer examination of how Empowerment/Hidden Creek allocates resources, trains staff, handles medication and safety protocols, and enforces accountability, as well as how it aligns its on-the-ground practices with its public assurances to residents and families.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Empowerment Healthcare 7 is an assisted living community located in Brooklyn Park, MN. Our community offers a comfortable and fulfilling living experience for seniors who require assistance with their daily activities.
Our beautifully designed facility features a dining room where residents can enjoy delicious and nutritious meals prepared by our skilled chefs. The community is fully furnished, providing a warm and welcoming atmosphere for our residents. Additionally, we have a lovely garden and outdoor space where residents can relax and enjoy the fresh air.
We understand the importance of maintaining a clean and organized living environment, which is why our housekeeping services ensure that the community is always pristine. Residents can also take advantage of our move-in coordination service, making the transition into our community as seamless as possible.
For communication needs, we provide telephones and Wi-Fi/high-speed internet access throughout the community. This allows residents to stay connected with loved ones or browse the internet at their convenience.
When it comes to care services, our trained staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident receives appropriate medical care. For individuals with diabetes or special dietary restrictions, we offer specialized diet plans to support their unique needs.
Transportation arrangements for medical appointments are also provided by our community, offering convenience and peace of mind for both residents and their families. Furthermore, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship accessible for residents to explore or visit at their leisure.
At Empowerment Healthcare 7 in Brooklyn Park, MN., we prioritize the well-being of each resident by providing personalized care services in a supportive environment. Our community fosters an engaging lifestyle through scheduled daily activities that cater to various interests and preferences.
Come join us at Empowerment Healthcare 7 – a place where seniors can thrive in comfort while receiving exceptional care!
Empowerment Healthcare 7 is located at 7825 Modern Road, Brooklyn Park, MN 55428 in Hennepin County, Minnesota
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