Empowerment Healthcare Rylee's

Pros

• The manager Steve does a good job.
• Steve goes out of his way to help every resident and is always available when needed.
• Empowerment/Hidden Creek ranks in the top 25% of facilities, according to the provider.
• The homes are clean and the caregivers appear to be engaged with the clients.
• The administrative staff is very involved in day-to-day operations and is a joy to work with.
• Roger and his team are delivering badly needed assisted living services for the mentally ill.
• The team has dedicated and passionate professionals who genuinely care for residents' well-being.

Cons

• The company is deplorable and should be avoided for client care.
• The standard of care is close to inhumane.
• From top to bottom, no one cares about mistreatment of clients.
• Allegations include overbilling, noncompliance, undocumented employees, and outright neglect.
• The reviewer resigned after reporting mistreated clients and staff, costing them their job.
• The organization is understaffed and lacks proper training, with improper medication handling and unsupervised meds.
• They file employee tax returns incorrectly and cheat employees and clients on housing and staffing.
• They are a bad company that cares only about profit, with many employees doing little on the job.
• A resident assaulted the reviewer and they were expelled.
• They do not provide adequate food or activities; when food is provided, it is cheap.
• The company is consistently described as cheap and understaffed.

Review

The collection of reviews on Empowerment/Hidden Creek presents a striking contrast in experiences, with some voices singing the praises of individual leaders and others painting a picture of deep systemic problems. On the positive side, a resident-focused note singles out a manager named Steve, praising him for going above and beyond, always being there when help is needed, and overall delivering a good level of care. That sentiment highlights the impact a dedicated on-site manager can have in a setting that often depends on the day-to-day actions of a few key people who interact most directly with residents.

But the praise for Steve sits beside a bombshell set of complaints that paints the entire organization in a starkly different light. One reviewer describes Empowerment/Hidden Creek as the "most deplorable" company they've encountered when it comes to client care, urging families to keep loved ones away. The accusations are severe and wide-ranging: allegedly inhumane care standards, widespread neglect, pervading noncompliance, and practices like overbilling and undocumented employees. The reviewer asserts that mistreatment extended from the top to the bottom of the organization and recounts a personal history of reporting mistreatment and then resigning after pushback from leadership, HR, and program directors. The language is urgent and unequivocal, with a plea to stay clear of the facilities.

In contrast to the stark condemnation, another review comes from someone who acts as a service provider and counters the broader negative view with a much more favorable assessment. This reviewer has visited around 400 facilities and places Empowerment/Hidden Creek in the top 25% of those experiences. They describe clean homes, engaged caregivers, and a highly involved administrative team. For this observer, the standards set by the company, and the care and concern for residents' needs, are well demonstrated and the administrators are noted as a joy to work with. The tone here is considerably warmer and more trusting than the more scathing criticisms, suggesting that positive impressions can and do emerge from the same organization.

Yet the story doesn't end there. A separate account centers on alleged understaffing and lack of training, plus a troubling incident of feeling set up in a single house. The reviewer recounts resigning after expressing concerns about inadequate training and a sense of being set up by a house manager. The claim escalates into specific criticisms about medication handling: being accused of setting up the wrong meds, yet being told that medications are handed out without watchful supervision. The reviewer asserts residents sometimes take meds unsupervised or bring back extra meds, and that such issues go uninvestigated. This narrative raises questions about medication protocols and the level of supervision residents receive, which are critical in any assisted-living context.

Another review highlights administrative and financial concerns, accusing the company of improper tax filings, low wages, and widespread cheating of both employees and clients on housing and staffing. These claims emphasize structural problems beyond day-to-day resident care, pointing to systemic financial and regulatory shortcuts. The language underscores a broader distrust: "do not trust them at all," with allegations that many employees are ineffective while some residents report not being fed adequately, and life in the facilities failing to meet the promises seen on the company's website.

There are also intensely negative, first-person experiences of danger and displacement. One reviewer says they were assaulted by another resident and were subsequently expelled from the facility. The complainant emphasizes a lack of adequate food and activities, noting that the offerings do not align with what is advertised online. This account underscores a potential mismatch between expectations set by the company's public-facing materials and the lived reality within the homes, contributing to a perception of inconsistency and unreliability in the level of daily programming and safety.

Amid these divergent experiences, another positive note appears, focused on a team led by a person named Roger. This reviewer's message celebrates the team's hard work to deliver much-needed assisted living for the mentally ill and commends the dedication and genuine care of the professionals involved in residents' well-being. It stands as a clear counterpoint to the harsher critiques and reinforces that there are strong advocates within the organization who feel their work is meaningful and well-supported.

Finally, a recurring thread across several reviews is a sense that the company's approach is inconsistent and sometimes misaligned with residents' needs. Some observers view the operation as "way too cheap" and under-resourced, with insufficient staffing to meet demand. Others acknowledge positive relationships at the individual level, suggesting that the experience can vary dramatically from one location to another or from one management team to another within the same broader organization. In short, the sentiment ranges from commendation of certain leaders and sites to grave concerns about care quality, staff training, regulatory compliance, and the true alignment between stated mission and actual practice.

Taken together, these reviews paint a complex and uneven picture of Empowerment/Hidden Creek. For families and providers alike, the overarching takeaway is that experiences can be dramatically different depending on location, leadership, and frontline staffing. The strongest impression across the negative accounts is a fear for resident safety and well-being, anchored by complaints about understaffing, inadequate supervision, and potential financial and regulatory lapses. The strongest positive impressions hinge on capable on-site leadership, engaged caregivers, and a responsive administrative presence. If you're considering placement or partnership, it appears prudent to conduct thorough, on-the-ground inquiries: speak with multiple staff and residents, verify training and supervision practices, review financial and regulatory compliance, and assess whether the specific facility in question aligns with your standards for care, safety, and dignity.

This area of Brooklyn Park, Minnesota offers a convenient and diverse array of amenities for senior living. With multiple restaurants within a short distance, including Wendy's, McDonald's, and Culver's, seniors can easily access a variety of dining options. Nearby pharmacies such as Walgreens and CVS provide easy access to medication and healthcare needs. In terms of healthcare services, there are several physician offices in close proximity, as well as hospitals like Unity Hospital within a reasonable driving distance. For recreational activities, there are several parks nearby for outdoor enjoyment, as well as cafes like Caribou Coffee and Starbucks for socializing with friends. Additionally, places of worship like Elim Church Center and Fridley United Methodist Church offer spiritual fulfillment. Overall, this area provides a mix of amenities that cater to the needs and interests of seniors looking for a comfortable living environment in Brooklyn Park.

Restaurants

• Wendy's (0.2 miles)
• McDonald's (0.9 miles)
• White Castle (1.5 miles)
• Culver's (2 miles)
• Big Louie's Bar & Grill (2.4 miles)
• Portillo's Hot Dogs (3 miles)
• Malone's Bar & Grill (3.2 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.5 miles)
• HyVee Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• Hy-Vee Pharmacy (3.3 miles)
• CVS Pharmacy (3.6 miles)

Physicians

• Northwest Family Physicians PA (2 miles)
• Northstar Pain Care Clinic (2.9 miles)
• Partners In Pediatrics (3.3 miles)
• Eyeklinic of Edinburgh (4 miles)
• Suburban Radiologists (4 miles)
• Fairview Fridley Clinic (5.7 miles)
• Fairview Maple Grove Medical Center (5.7 miles)

Parks

• Twin Lake Beach Park (3.3 miles)
• Pinebrook Park (4 miles)
• French Regional Park (4.9 miles)
• Plymouth Dog Park (6 miles)
• Corcoran Lions Park (7.1 miles)
• Parkers Lake Park (7.5 miles)
• Pennisula Park (7.7 miles)

Cafes

• Caribou Coffee (3.4 miles)
• Starbucks (3.8 miles)
• Caribou Coffee (6.2 miles)
• Starbucks (6.9 miles)

Places of Worship

• Elim Church Center (4.2 miles)
• Fridley United Methodist Church (6.1 miles)
• Ephiphany Catholic Church (6.9 miles)

Hospitals

• Unity Hospital (6.2 miles)
• Plymouth Surgery Center (6.3 miles)
• Regency Hospital (6.4 miles)

Theaters

• AMC Coon Rapids 16 (7 miles)