7100 Northland Circle Ste 207, Brooklyn Park, MN 55428
For more information about senior living options: (844) 490-3973
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Steve does a good job and goes out of his way to help every resident and is always there when needed. Roger and his team are working hard to deliver much-needed assisted living services for the mentally ill. The team consists of very dedicated and passionate professionals who genuinely care for residents' well-being. The homes are clean. The caregivers appear to be engaged with the clients. The administrative staff are very involved with the day-to-day operations. Empowerment/Hidden Creek ranks in the top 25% of facilities.
The company is described as the most deplorable in client care. From top to bottom, no one cares about mistreatment of clients. The standard of care is described as close to inhumane, with outright neglect cited. Issues include overbilling, non-compliance, undocumented employees, and neglect. The organization is severely understaffed and lacks proper training. Employees report resigning after reporting mistreatment of clients and staff. Medications are handed out without proper supervision, leading to extra or missing meds and no investigation. The company does not file employee tax returns correctly and cheats employees and clients on housing and staffing. The company prioritizes profit over people, with many employees doing nothing on the job. Residents report not being fed adequately, cheap food, and a lack of activities contrary to website claims. A staff member reports being assaulted by a resident and being expelled. The company is described as very cheap and understaffed.The collection of reviews paints a picture of a programming and care operation that elicits wildly different impressions depending on who is speaking. On one end, there are affirmations of strong personal commitment from individual managers who are praised for being attentive, responsive, and genuinely involved in residents' well?being. In particular, one reviewer singles out Steve, a manager described as going out of his way to help every resident and always being there when needed. Another reviewer who serves as a service provider - working with Empowerment/Hidden Creek - reports a very positive experience: clean homes, caregivers who appear engaged with clients, and administrative staff who are involved in day-to-day operations. In this view, the standards set by the organization and the evident care for residents' needs are well demonstrated, and the overall atmosphere is consistently impressive to the service provider.
Yet, there is a strikingly opposite set of voices that allege pervasive systemic failures across the company. A number of reviewers lash out at what they describe as the standard practice of care - calling it inhumane and lamenting mistreatment of clients from top to bottom. The complaints range from overbilling and noncompliance to lack of basic training and compliance with food handling protocols. Some reviewers allege the use of undocumented employees and outright neglect, with stories of reporting such issues to higher-ups and HR, only to see those reports lead to the reporting individual severing ties with the organization. One person even describes the guilt and consequences of trying to advocate for vulnerable clients, stating that their whistleblowing cost them their job, but expressing a hope that naming these issues might save a life in the long run. The directive is clear: stay clear of this place.
The divergence in experience also touches on the staff environment and operational oversight. Another reviewer who acts as a contractor or partner notes that, while the organization may deliver necessary services, serious concerns linger about understaffing and training gaps. There are allegations of being set up in a particular house, being incorrectly accused of mismanaging medications, and witnessing a culture where medications were handed out without direct supervision or verification of whether residents actually took them. The account describes a troubling dynamic: easy access to medications, the potential for extra doses to surface, and a lack of meaningful investigations when discrepancies arise. This portrayal emphasizes a procedural fragility - where the safeguards that should protect residents' health appear insufficient or unevenly enforced.
Financial and regulatory concerns are also prominent in the negatives. Reviewers allege that the company does not file employee tax returns correctly, pays poorly, and shortchanges both staff and clients on housing and adequate staffing. The implications drawn from these claims are serious: if true, they point to a broader pattern of cost-cutting at the expense of compliance and basic care standards. In several passages, critics describe a business mindset that seems to prioritize profit over people, with overwhelmed or under-resourced staff doing their best under difficult circumstances but hamstrung by systemic shortcomings.
There are additional vivid accusations about the lived experience in the facilities. One reviewer recounts personal harm within the environment, stating they were assaulted by another resident and subsequently tossed out by the facility. Another recalls insufficient food and a lack of activities, contrasting sharply with what the website claims. These anecdotes contribute to a narrative frame in which residents' basic needs - nutrition, safety, meaningful engagement - are not reliably met, leaving families and staff members distressed and embittered.
Amid the criticism, there are occasional glimmers of praise that remind readers this isn't a monolithic portrait. The positive remarks about Roger and his team emphasize a committed effort to deliver assisted living services for the mentally ill, with professionals described as dedicated and genuinely caring about residents' well-being. Even within the undercurrent of concern about understaffing and cost pressures, there is a sense that capable, compassionate professionals do exist within the organization and that meaningful, person-centered care is possible in some settings.
The overall mosaic suggests a facility or group of facilities with a split between individual-level dedication and broader organizational dysfunction. On one hand, there are managers and service partners who appear to be doing their best to support residents, maintain clean environments, and remain engaged with care needs. On the other hand, a chorus of voices points to systemic issues - understaffing, training gaps, alleged mismanagement of medications, regulatory and financial concerns, and reports of mistreatment or neglect. For prospective clients, families, and potential staff, the message is clear: outcomes may vary dramatically by location and by the specific team on duty, and the risks cited by some reviewers warrant careful consideration, verification, and direct consultation with current residents and staff before making any commitments.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (16 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Empowerment Healthcare in Brooklyn Park, MN is a premier assisted living community that offers a wide range of amenities and care services to ensure the well-being and comfort of its residents. The community provides fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Each unit also has a kitchenette for residents to prepare their own meals if desired.
Care services at Empowerment Healthcare include 24-hour supervision by trained staff members who are available to assist with activities of daily living such as bathing, dressing, and transfers. The community also offers coordination with health care providers for any medical needs, medication management, and specialized diabetes diets. Meal preparation and service are provided to residents according to their dietary restrictions.
Residents at Empowerment Healthcare are encouraged to participate in various activities offered throughout the day. These activities can be resident-run or scheduled daily activities organized by the staff. This allows residents to engage socially and mentally stimulating interactions within the community.
The location of Empowerment Healthcare is advantageous as it is surrounded by multiple amenities that enhance the convenience and accessibility for residents. There are two cafes nearby for quick bites or social gatherings outside of the community. Additionally, three parks provide opportunities for outdoor recreation and relaxation. Residents have easy access to 14 pharmacies for any medication needs, while five physicians are located nearby for medical appointments or consultations. For dining options beyond those provided within the community, there are 17 restaurants in close proximity.
Empowerment Healthcare aims to create a supportive environment where residents can lead fulfilling lives while receiving assistance tailored to their individual needs. With its array of amenities, care services, dining options, nearby amenities, and transportation arrangements, Empowerment Healthcare ensures a comfortable and convenient lifestyle for its residents in Brooklyn Park, MN.
Empowerment Healthcare is located at 7100 Northland Circle Ste 207, Brooklyn Park, MN 55428 in Hennepin County, Minnesota
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