Perfect Care Match, LLC.

Pros

• The staff are very personable and have always been helpful and flexible.
• The agency quickly provided a caregiver when needed and subsequently matched the family with an even better caregiver.
• Stella is a warm, pleasant, and very professional caregiver.
• Care Match is described as a caring, professional, and dependable resource.
• The company is fast to respond and provides excellent follow-up.
• Robyn kept the family updated and connected with their mother.
• Nicole and Leah provided excellent support and found the perfect caregiver.
• The company puts family first and is highly recommended.
• The service and staff are responsive and accommodating.

Cons

• The first caregiver for the client's 94-year-old mother was not a good match.
• The non-refundable deposit was not clearly communicated before signing the contract, and the business kept the full deposit despite the elderly client's hospitalization and not returning home.
• There were unhappy clients and rude management.

Review

The collective experiences shared about this care agency paint a picture of a deeply human, people-centered service. Many reviewers highlight how the staff come across as personable, warm, and genuinely helpful, with a flexibility that has made a real difference in challenging situations. In one account, a first caregiver for a 94-year-old mom wasn't the best fit, yet the team moved quickly to provide a better match after only a few days. The outcome was notably positive: a caregiver who aligned more closely with the family's needs, followed by another even better match when the initial replacement went on vacation. Overall, this reviewer emphasizes happiness with the agency and strongly recommends them for anyone seeking a live-in caregiver.

Alongside these positive depictions, there is also a candid note about a financial policy that did not feel clearly communicated. The reviewer describes a non-refundable deposit as a point of contention: the deposit was explained as covering the first 14 days of service, which is a common business practice, but the non-refundable nature of that deposit was not disclosed upfront. When the elderly client was hospitalized for seven days and did not return home, the family requested a partial refund, but the agency retained the full deposit. This contrast between excellent caregiving and a disappointing policy experience serves as a reminder that clarity on terms is crucial, even when care professionals are compassionate and responsive in other ways.

Within the chorus of praise, specific caregivers receive standout recognition. One reviewer singled out Stella as a caregiver who was warm, pleasant, very professional, and someone to consider as a preferred member of the home care team. The appreciation is heartfelt and specific, suggesting that the right caregiver can meaningfully shape a family's experience during a stressful period. This kind of acknowledgment - of personal demeanor, reliability, and professional competence - appears repeatedly in the reviews, underscoring the importance families place on not only skill but also the human connection in home care.

Not all feedback centers on individual staff or policies; some comments acknowledge broader management dynamics. A few reviewers mention unhappy clients and rude management, signaling that, in any service industry, perceptions of leadership style and problem resolution can color the overall experience. These notes provide a counterbalance to the more glowing assessments and remind readers that experienced care involves navigating concerns with empathy and professionalism as much as delivering hands-on support.

Yet the narrative trails of positive experiences are strong and consistent. One reviewer describes the agency as a "Caring, Professional and Dependable Resource," praising fast responses, thoughtful follow-up, and ongoing contact even after a care need ended. The pattern here is clear: clients value not only the arrival of a caregiver but the ongoing, proactive communication that reassures them they are not alone in managing their loved one's needs. The sense of being looked after continues beyond the immediate caregiving period, which many families find invaluable during transitions.

Several stories stand out for their depth and emotional resonance. In a detailed account, a family facing dementia and legal blindness described a caregiver who became like family, offering steady care while the family was geographically distant. Robyn, the caregiver, was portrayed as an anchor during a profoundly difficult time, providing daily updates and support that helped the family feel connected despite the distance. The family's gratitude extended to the point of acknowledging Robyn as an "angel on earth" and expressing a lasting appreciation that their mom's memory would be carried forward with the help they received. The reviewer would highly recommend Care Match for others facing similarly delicate circumstances.

End-of-life care narratives further bolster the impression of a compassionate, capable team. A different family described receiving exceptional, professional care for their mother at the end of her life, with the staff's professionalism and caring demeanor cited as the reason they would highly recommend the agency. These testimonials highlight a commitment to dignity, respect, and steady support at the most critical moments, reinforcing trust in the agency's ability to navigate sensitive situations with tact and heart.

Other reviewers recount early-stage experiences that laid a strong foundation of trust and collaboration. One family recounted working with Nicole, who immediately put them at ease during the initial planning for their grandparents' care after hip injuries. Nicole's information-sharing and patience helped demystify the process, while Leah's involvement - checking in, arranging thoughtful gestures like a Valentine's gift, and finding the perfect caregiver - embodied the "family first" ethos. The reviewers repeatedly note that Nicole and Leah, and the team they represent, are readily available, responsive, and focused on fitting the best caregiver to the family's unique needs. The sentiment is that the agency treats families as their top priority, with a willingness to go the extra mile to find solutions and ensure satisfaction.

Taken together, these experiences illustrate a consistently positive pattern: courteous, capable caregivers; staff who respond quickly and stay engaged; and a company culture that often places family well-being at the center of service delivery. While there are occasional criticisms regarding policy communication and management style, the prevailing theme is one of genuine care, strong personal connections, and a demonstrated commitment to helping families navigate the complexities of in-home care with professionalism and warmth. In the end, multiple reviewers express deep gratitude and a readiness to rely on this agency again, confident in the care their loved ones receive and the ongoing support they can expect.

This part of Westport, Massachusetts offers a variety of amenities that cater to senior living needs. There are several reputable restaurants within a short driving distance, providing convenient dining options. Additionally, there are multiple pharmacies and physicians' offices nearby for easy access to healthcare services. For leisure activities, there are cafes and theaters in the vicinity for entertainment and socializing opportunities. In case of emergencies or medical needs, there are hospitals within close proximity as well as places of worship for spiritual support. Overall, this area provides a well-rounded environment with essential services for seniors looking to settle down in a peaceful community setting.

Restaurants

• Bittersweet Farm Restaurant (0.6 miles)
• Cask & Pig Kitchen and Alehouse (3.5 miles)
• The Barn (4.3 miles)
• Brazilian Grill (5 miles)
• Macray's Seafood II (5.1 miles)
• Olive Garden (5.2 miles)
• Taco Bell (5.3 miles)

Pharmacies

• CVS Pharmacy (3.6 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (6.1 miles)
• CVS Pharmacy (6.6 miles)
• Rite Aid (6.8 miles)
• CVS Pharmacy (6.9 miles)
• Walgreens (6.9 miles)

Physicians

• Anesthesia Professionals (4.8 miles)
• Aspire Dermatology (5.3 miles)
• Dartmouth Medical Center (5.6 miles)
• Southcoast Surgery Center (6 miles)
• Southcoast Breast Health Center (6 miles)
• NE Ent (6.1 miles)
• Independence Eye (6.1 miles)

Cafes

• Mirasol's Cafe (4.9 miles)
• Starbucks (4.9 miles)
• Groundswell Cafe and Bakery (5.9 miles)
• Coastal Roasters (6.8 miles)
• Art Cafe (8.2 miles)
• Honey Dew Donuts (8.9 miles)

Theaters

• AMC Dartmouth Mall 11 (5.3 miles)

Hospitals

• Andrew Sucov, MD - St Anne's Hospital (7.2 miles)
• Hfcn (7.6 miles)
• St. Luke's Hospital (7.6 miles)
• Southcoast Health System (7.6 miles)
• Saint Luke's Hospital of New Bedford (7.7 miles)
• Charlton Memorial Hospital (7.7 miles)

Places of Worship

• St Mary's Religious Education (7.3 miles)
• Grace Episcopal Church (8.2 miles)