Perfect Care Match, LLC. in Westport, MA

Pros

• The staff are very personable and have always been helpful and flexible.
• The agency quickly provided a much better caregiver after an initial mismatch.
• The replacement caregiver was an even better match, allowing continued care for the mom.
• The agency is highly recommended for live-in care.
• Stella is a warm, pleasant, and professional caregiver.
• The service is caring, professional, and dependable, with empathetic staff who respond quickly and follow up.
• Care Match provided a wonderful, loving, and patient caregiver who treated the mom like family, and stayed in touch.
• The team at Perfect Care Match is professional, caring, and highly recommended for end-of-life care.
• Nicole and Leah helped make the experience reassuring and found the perfect caregiver.
• The company puts family first, listens to concerns, and is available whenever needed.

Cons

• The first caregiver for their 94-year-old mom was not a good match.
• The non-refundable deposit was not clearly communicated before the contract was signed.
• The elderly client was hospitalized for 7 days and did not return home, yet the business kept the full deposit.
• Some clients were unhappy and the management was rude.

Review

Perfect Care Match is best suited for families who want their loved ones to stay at home or in a familiar environment while receiving consistently compassionate, highly personalized in-home caregiving. The program shines for seniors who thrive with a hands-on, empathetic care team that can adapt quickly to evolving needs, place a premium on caregiver compatibility, and maintain steady, meaningful communication with the family. When a quick caregiver match is essential, and the goal is ongoing, responsive follow-up - often with a caregiver who feels like part of the family - this agency shows real strength. For families prioritizing continuity of care, emotional warmth, and a "family-first" approach, Perfect Care Match often delivers outcomes that feel far beyond standard home-care experiences.

That said, there are clear reasons to consider alternatives. Families needing a tightly controlled, transparent financial policy may want to shop elsewhere, particularly if a nonrefundable deposit is part of the upfront agreement and its terms aren't crystal clear. The deposit issue is not just a minor annoyance; it can become a financial burden when a care scenario changes unexpectedly, such as a hospitalization. Additionally, for clients seeking a program with strong, unwavering management presence and formal, consistent handling of every concern, the occasional perception of rude management or friction in communication can be a red flag. For those requiring more medical oversight, nursing-on-staff support, or a highly structured facility setting, a licensed home-health agency or an outright facility may be a more predictable option.

The strongest pros center on people. Staff consistently come across as personable, warm, and genuinely invested in the family's well-being. Caregivers are not only professional but able to establish trust quickly, with several examples of excellent matches that persisted even when schedules changed. Replacements have been managed promptly and often with better alignment to the loved one's personality and routines. The agency's responsiveness is a tangible asset: rapid follow-up, regular updates, and a sense that the caregiving team treats the family as partners. In multiple cases, families felt supported during crises and appreciated the ongoing check-ins long after care had shifted, a testament to a service culture that prioritizes connection and reassurance.

The main cons do not disappear, but they are offset by the operational strengths. The most salient drawback - whether the deposit policy is clearly communicated and whether management behaves with courtesy and tact - has a direct impact on trust and budgeting. When the care plan remains flexible and caregiver continuity improves through careful matching, these concerns become less painful, but they do not vanish. The practical reality is that a nonrefundable financial stipulation can complicate care transitions, and any impression of officious or brusque management can undermine what is otherwise a deeply compassionate caregiving model. Families should weigh these financial and administrative elements against the proven ability to deliver dedicated, emotionally intelligent caregivers who become reliable extensions of the family.

In the end, Perfect Care Match offers a compelling option for those who value a human-centered approach to in-home care. Families should enter arrangements with clear, written expectations: a transparent deposit policy, documented caregiver-matching processes, and a plan for rapid re-matching if personalities or needs shift. Proactive communication is not optional but expected, and when it's present, it transforms ordinary home care into a steady, supportive partnership. For households that value warmth, quick caregiver placement, and consistent follow-through, this provider stands out as a strong, prudent choice. If medical complexity, strict budget controls, or a formal facility environment are non-negotiable, exploring alternatives will likely yield a better fit. Overall, the right fit is found where compassionate, responsive caregivers and a family-first ethos converge with transparent, fair administrative practices.

This part of Westport, Massachusetts offers a variety of amenities that cater to senior living needs. There are several reputable restaurants within a short driving distance, providing convenient dining options. Additionally, there are multiple pharmacies and physicians' offices nearby for easy access to healthcare services. For leisure activities, there are cafes and theaters in the vicinity for entertainment and socializing opportunities. In case of emergencies or medical needs, there are hospitals within close proximity as well as places of worship for spiritual support. Overall, this area provides a well-rounded environment with essential services for seniors looking to settle down in a peaceful community setting.

Restaurants

• Bittersweet Farm Restaurant (0.6 miles)
• Cask & Pig Kitchen and Alehouse (3.5 miles)
• The Barn (4.3 miles)
• Brazilian Grill (5 miles)
• Macray's Seafood II (5.1 miles)
• Olive Garden (5.2 miles)
• Taco Bell (5.3 miles)

Pharmacies

• CVS Pharmacy (3.6 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (6.1 miles)
• CVS Pharmacy (6.6 miles)
• Rite Aid (6.8 miles)
• CVS Pharmacy (6.9 miles)
• Walgreens (6.9 miles)

Physicians

• Anesthesia Professionals (4.8 miles)
• Aspire Dermatology (5.3 miles)
• Dartmouth Medical Center (5.6 miles)
• Southcoast Surgery Center (6 miles)
• Southcoast Breast Health Center (6 miles)
• NE Ent (6.1 miles)
• Independence Eye (6.1 miles)

Cafes

• Mirasol's Cafe (4.9 miles)
• Starbucks (4.9 miles)
• Groundswell Cafe and Bakery (5.9 miles)
• Coastal Roasters (6.8 miles)
• Art Cafe (8.2 miles)
• Honey Dew Donuts (8.9 miles)

Theaters

• AMC Dartmouth Mall 11 (5.3 miles)

Hospitals

• Andrew Sucov, MD - St Anne's Hospital (7.2 miles)
• Hfcn (7.6 miles)
• St. Luke's Hospital (7.6 miles)
• Southcoast Health System (7.6 miles)
• Saint Luke's Hospital of New Bedford (7.7 miles)
• Charlton Memorial Hospital (7.7 miles)

Places of Worship

• St Mary's Religious Education (7.3 miles)
• Grace Episcopal Church (8.2 miles)