Southpointe Rehab Center

Pros

• The staff at the facility were described as awesome and treated residents like family.
• Patients received wonderful care from dedicated nurses and CNAs, with specific praise for individuals like Jamie, Sarha, Mary, Jill, Annette, and Muchelle.
• The physical therapy services provided were highly regarded by residents.
• Many enjoyed the food and found it excellent, contributing to a positive overall experience.
• The facility was noted for its cleanliness and sanitary conditions.
• Some residents appreciated the variety of daily activities offered at the facility.
• A resident’s health improved during their stay, indicating effective care and support.

Cons

• The quality of care provided for their father was very disappointing, leading to a rapid decline in his health and ultimately his passing.
• There were consistent complaints about the facility being short-staffed and not providing adequate care.
• Several staff members appeared clueless about following care protocols and lacked necessary training.
• Some nurses were described as rude and ignorant towards patients and family members, with specific mention of one particularly cocky nurse.
• Patients often experienced long waits for assistance, with call lights unanswered while some staff members sat idly at their desks.
• The encouragement for patients to participate in activities was lacking, resulting in some residents remaining isolated in their rooms all day.
• Instances of bed sores occurred due to inadequate supervision, indicating a need for better training among younger staff.

Review

The experiences shared by various individuals regarding their time at South Pointe facility paint a complex picture of care quality that ranges widely across different aspects of the service. On one hand, there are accounts praising the warm and welcoming environment fostered by staff members who go above and beyond to create a family-like atmosphere. Reviewers have highlighted exceptional care provided by physical therapists like Jamie and Sarha, as well as positive remarks about the food served at the facility. One reviewer specifically noted that the staff made them feel cared for during a challenging time, emphasizing both the warmth of interpersonal relationships and the quality of recreational activities offered. This review encapsulates an experience where patients felt valued and supported, suggesting that in certain circumstances, South Pointe can serve as a nurturing setting for recovery.

However, contrasting sentiments raise significant concerns about the overall quality of care being provided in this facility. Several family members have expressed deep dissatisfaction with how their loved ones were treated, particularly highlighting issues such as understaffing and inadequate training among some caregivers. One reviewer shared their sorrow over a family member’s rapid decline during rehabilitation at South Pointe—a decline they attributed to poor care—and firmly declared they would never recommend the facility to others. The emotional weight of these accounts carries with it profound implications about patient safety and overall well-being, making it clear that not all interactions within this facility result in positive outcomes.

Criticism also surfaced regarding the operational dynamics at South Pointe, particularly focusing on reports of short staffing levels that rendered timely patient assistance nearly impossible. One reviewer vehemently criticized the lack of adequate support for patients requiring total care, stating that two nurses managing upwards of fifty beds is unacceptable. This raises alarming questions about how effectively patient needs can be met under such conditions. Observations about higher-up staff seemingly disengaged from hands-on caregiving duties further exacerbate frustrations felt by both families and lower-level employees working tirelessly under pressure.

In stark contrast to other experiences noted in these reviews is a perspective on specific staff members who excelled in their roles despite systemic challenges faced throughout the facility. A personal account highlighted wonderful caregivers like Mary, Jill, and Muchelle—individuals who epitomized dedication to providing high-quality support amidst an overarching narrative plagued by inconsistency. Such testimonies suggest that while some team members actively strive to maintain standards of excellence in patient care, institutional shortcomings could overshadow their efforts—a reality common in many healthcare environments.

Moreover, conversations surrounding medical support revealed additional complexities within patient care paradigms at South Pointe. Some reviewers pointed out that while physicians were present within the facility, there appeared to be a notable lack of proactive engagement regarding physical activities for residents—particularly those recovering from rehabilitation processes. Instances were reported where residents remained isolated or inactive due to insufficient encouragement from staff to participate in activities designed to promote mobility and social interaction. This begs important questions about how facilities approach holistic recovery approaches rather than merely addressing immediate medical needs.

Finally, mixed opinions emerged around cleanliness and safety within South Pointe's premises—the majority appreciating its sanitary environment while nevertheless flagging occasional incidents leading to negative health outcomes such as bedsores or falls during transfers. Such events underscore critical areas requiring improvement through targeted training for caregiving personnel involved with direct patient handling procedures and day-to-day tasks aimed at ensuring resident comfort and safety.

Overall, these reviews provide valuable insights into both commendable aspects of employee dedication alongside vital critiques concerning administrative policies impacting overall quality of care at South Pointe; ultimately illustrating an institution striving towards excellence yet struggling against systemic challenges inherent within nursing home operations—an ongoing conversation vital for fostering meaningful change toward improved practices moving forward.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Natures Medicines (1 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.8 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Family Ties Restaurant (1 miles)
• Macray's Seafood II (1.3 miles)
• Tipsy Seagull (1.9 miles)
• Sonic Drive-In (3.9 miles)
• Railway Cafe (4.5 miles)
• Roberto's Restaurant (5.5 miles)
• McDonald's (5.5 miles)

Physicians

• Aspire Dermatology (1 miles)
• Famador, Ma Liza Ann Lifespan Physician Group Primary Care Portsmouth (1.9 miles)
• Psychiatric Care Counseling (2 miles)
• Prima Care (2 miles)
• Plastic Surgery of Southern New England (2.7 miles)
• Highland Obstetrics & Gynecology (2.9 miles)
• Center For Eye Health (3.2 miles)

Hospitals

• Andrew Sucov, MD - St Anne's Hospital (1.4 miles)
• Charlton Memorial Hospital (2.8 miles)

Cafes

• Coastal Roasters (3.9 miles)
• Groundswell Cafe and Bakery (7.2 miles)
• Mirasol's Cafe (9.1 miles)
• Starbucks (9.1 miles)
• Art Cafe (11.4 miles)
• Starbucks (11.5 miles)
• Borealis Coffee Roasters (12 miles)

Parks

• Colt State Park (5.7 miles)
• Freetown State Forrest (9.7 miles)

Transportation

• Rail Explorers (8.5 miles)

Theaters

• AMC Dartmouth Mall 11 (9.4 miles)