Home Instead - Westport, MA

Pros

• The reviewers describe Home Instead as very professional.
• They report that 24/7 in-home care was arranged the same night, providing immediate relief.
• The mother-in-law thrived with Home Instead and formed a strong bond with her caregivers.
• The caregivers were praised for treating her with love, dignity, patience, respect, and affection.
• Office staff, including Carissa, Pauline, and Samia Melo, were proactive, supportive, and responsive, even during holidays.
• The service provided relief to the family and helped the primary caregiver regain strength.
• The reviewers highly recommend Home Instead for in-home elderly care.

Cons

• The family was apprehensive during the first week.
• The daughter-in-law was nervous about placing her mother in the hands of just anyone.
• Some days and nights were more challenging than others for the caregivers.

Review

In the North Dartmouth, MA community, Home Instead Senior Care consistently earns praise for professionalism, compassion, and a genuine commitment to families navigating the complex world of elder care. The voices here speak of an organization that shows up not just with a plan, but with people who listen, adapt, and treat every situation with the respect it deserves. The owners, Richard and Lauren Langevin, are repeatedly described as engaged leaders who bring a reassuring presence to every client and family they serve. Their team, including Samia Melo and a dependable office staff, is recalled not only for efficiency but for the warmth and attentiveness that make difficult days a little easier to bear.

A pivotal moment in these stories centers on a family crisis that could have overwhelmed anyone. When the father-in-law, the primary caregiver for a mother-in-law living with Alzheimer's, suffered a fall that left him with a broken hip and other serious issues, the family reached out and found immediate help. Thanks to the swift coordination with Richard and Lauren, and with Samia Melo spearheading the arrangements, 24/7 in-home care was secured that very night. The relief felt by the family was palpable - having a trusted, capable team step in at once transformed an overwhelming situation into one that could be managed more calmly and safely.

The caregivers won the mother-in-law's trust quickly and beautifully. She had never been cared for by anyone other than her husband, yet she grew fond of the team, calling them "her girls." The staff proved to be deeply in tune with Alzheimer's, providing care that was not only skilled but also patient, gentle, and respectful. They treated her with love, dignity, patience, and affection, qualities that mattered as much as any clinical skill. The engagement level of the entire team was evident - every day or night presented new challenges, and yet the caregivers remained attentive, compassionate, and steadfast in their commitment.

Those same qualities extended beyond the patient to the family unit itself. Carissa and Pauline, the office support staff, would regularly call to check in on the sudden caretakers and the evolving situation, offering reassurance and ongoing communication. The family felt supported not only by the caregivers but by a coordinated, responsive organization that understood the emotional and logistical pressures of caregiving. The experience underscored that Home Instead's approach is holistic: it addresses the person being cared for, the caregivers on the ground, and the family watching from the sidelines.

The impact of Home Instead extended far beyond the initial crisis. Families described the service as a true relief, one that lifted at least one substantial burden from their shoulders. If there were a possibility to award more than five stars, they would. The organization was praised for being "simply the best" for any at-home needs, with particular emphasis on how the team provides not just care, but peace of mind. In addition to ongoing in-home support, Home Instead offered short-term services that allowed a family member to regain strength, with caregivers who were kind, thoughtful, and proactive in managing a range of responsibilities. Even holiday periods were covered by the office, reinforcing a sense of reliability and dedication.

The testimonials also highlight the broader strengths of Home Instead: adaptable care that responds to changing and difficult circumstances, sensitivity to family needs, and staff who are attentive, pleasant, and accommodating. New customers who may feel anxious about entrusting a loved one to unknown hands find reassurance in stories of nervousness giving way to relief, as families observe their loved ones thriving under this attentive care. The care team's ability to adjust schedules quickly, find well-matched providers, and maintain open lines of communication is repeatedly cited as a cornerstone of the positive experience.

Finally, the personal and practical dimensions of the experience come together in a powerful closing note of gratitude. Families recount not only the immediate emotional comfort of knowing their loved one is well cared for, but also the practical confidence that comes from a team that handles administration smoothly - from arranging electronic funds transfers to answering questions about invoices. The consistent message across these experiences is one of deep appreciation and trust: a belief that Home Instead Senior Care, especially its North Dartmouth team, treats elders like family, supports caregivers with empathy and competence, and stands ready to adjust and respond whenever the need arises. In heartfelt terms, the community closes with mahalo nui loa to the Home Instead team, expressing hope to continue this partnership for as long as it serves their loved ones well.

Restaurants

• Brazilian Grill (0.3 miles)
• Olive Garden (0.4 miles)
• Taco Bell (0.5 miles)
• McDonald's (0.7 miles)
• New York Bagel Co. (0.8 miles)
• Not Your Average Joe's (1.8 miles)
• Cask & Pig Kitchen and Alehouse (1.8 miles)

Theaters

• AMC Dartmouth Mall 11 (0.4 miles)

Cafes

• Starbucks (0.4 miles)
• Mirasol's Cafe (0.4 miles)
• Honey Dew Donuts (3.8 miles)
• The Nook (5 miles)

Physicians

• Anesthesia Professionals (0.5 miles)
• Dartmouth Medical Center (0.5 miles)
• Southcoast Surgery Center (1 miles)
• Southcoast Breast Health Center (1 miles)
• NE Ent (1.1 miles)
• Independence Eye (1.2 miles)
• AAAP Allergy Assoc (1.9 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (3.7 miles)
• Rite Aid (3.7 miles)
• Discount Drugs of Canada (3.7 miles)
• Rite Aid (3.8 miles)

Hospitals

• Hfcn (3.3 miles)
• St. Luke's Hospital (3.3 miles)
• Southcoast Health System (3.3 miles)
• Saint Luke's Hospital of New Bedford (3.4 miles)
• Southcoast Business Center (5.8 miles)
• Norton & Associates (6.9 miles)

Places of Worship

• Grace Episcopal Church (3.6 miles)
• St Mary's Religious Education (4.6 miles)