Comforcare Senior Svc

Pros

• Su was so helpful and easy to work with.
• The aides that were sent were amazing, caring, empathetic and went above and beyond expectations.
• The care my father received from the amazing aides at ComForCare was truly a gift to my family.
• The staff here is nothing short of magnificent.
• Sumit is caring and knowledgeable and will make sure your loved one is cared for.
• The owner is a great professional and an even better person.
• The service is extremely responsive.
• ComForCare is amazing and I would trust them with caring for my loved ones any time.
• The administrative team always went above and beyond to try to accommodate our complex special needs during stressful times.
• The entire team was fantastic, from Su to the office team to the aides that came for the shifts.

Cons

• Reviewers described ComForCare as completely incompetent and unprofessional, with a disgusting bedside manner.
• One reviewer claimed an employee stole an item from the grandfather's home, and that the company was not liable.
• Another reviewer said the assigned caregiver did not speak English and did nothing for the patient, leaving him covered in urine and unfed.
• Several reviewers reported communications and scheduling failures, including no-shows and staff sleeping during shifts, and delayed or inadequate patient care.
• A reviewer warned others not to use the company, giving it a 0/10 and not recommending it.
• A reviewer noted that clients were approached by strangers at the wrong doors and without proper identification on first visits.

Review

Across the set of reviews, ComForCare emerges as a deeply valued partner for many families navigating care for loved ones. Countless families highlight the genuine compassion and reliability of the caregivers, the responsiveness of the office team, and the way skilled aides have supported family members through difficult health journeys. The overarching sense from these comments is trust in the people who show up at the door and a belief that, in most cases, the agency makes a meaningful positive difference during challenging times.

A steady thread running through the positive remarks is the personal dedication of individual caregivers and the supportive leadership that families come to rely on. Many reviews single out Su (Sue) as a central, dependable contact - someone who answers questions promptly, visits in person when needs change, and helps coordinate care with warmth and clarity. Families describe aides who are "amazing," "caring and empathetic," and who "went above and beyond" to understand routines, preferences, and the subtle rhythms of an elderly loved one's day. The experiences range from short-term arrangements to ongoing, round-the-clock support, with caregivers who are described as attentive, respectful of routines, and capable of providing true companionship. The sentiment is that the caregivers do more than meet basic needs; they offer presence, continuity, and reassurance at moments when families are most stressed.

Several reviews celebrate the Canton location in particular, portraying the staff as magnanimous and highly professional. The administrative team is praised for efficiency and kindness, with phrases that echo a seamless, supportive operation. Families report that scheduling is straightforward - with easy updates, text confirmations, and a sense that the office is organized and responsive. In several accounts, the combination of compassionate caregivers and a well-functioning administrative backbone creates a dependable, high-quality care experience that allows families to navigate difficult periods with greater peace of mind.

The leadership and coordinated care model also receive high marks. Sumit is repeatedly described as caring, knowledgeable, and instrumental in ensuring that loved ones receive appropriate care, often stepping in to coordinate 24/7 arrangements and to make personal introductions to nursing staff. One reviewer notes that Sumit's involvement helped secure reliable coverage and underscored the human-centric, hands-on approach of the business. The owner is likewise portrayed in highly positive terms, framed as a professional who genuinely cares for clients and their families. Additional praise goes to specific individuals - an accounts coordinator who helped secure services, nurses who provide outstanding care, and a team that works cohesively to support transitions and complex needs. The recurring message is that a collaborative, family-focused approach is a hallmark of ComForCare's service when things go well.

Many families recount difficult moments made more manageable through ComForCare's support. Several accounts describe successful encounters arranging care on short notice, including after hospital discharges or when hospice was involved. The reviewers emphasize that the team's responsiveness made challenging situations more bearable and that the caregivers brought not only skill but also compassion that helped families feel their loved ones were in trustworthy hands. The sense of relief comes through in stories about peaceful transitions, break coverage for overwhelmed family members, and the stable presence of aides who treated patients with dignity during trying times.

Against this positive backdrop, there are a handful of critical experiences that deserve attention. Some reviewers describe encounters that left them distressed and disillusioned. They use strong language to express that the care fell far short of expectations, with remarks about inexperienced bedside manner, unprofessional behavior, and a perception of negligent or inconsistent care. Specific complaints include allegations of a caregiver not speaking English, insufficient attention to basic needs (such as hygiene and feeding), and a lack of accountability for errors. A few reviewers even recount theft or misbehavior, asserting that the agency did not assume responsibility or address the harm. Other concerns focus on reliability and safety: no-shows, staff sleeping during shifts, approaching doors without proper identification, and inconsistent communication about who would be visiting. Together, these reviews paint a more troubling picture of how care can feel unpredictable or unsafe in certain circumstances.

The most pointed criticisms center on safety, communication, and consistency. Some families argue that better identification on first visits would reduce confusion and security risks, while others call for stronger oversight to ensure staff are properly prepared, accountable, and capable of maintaining professional boundaries. Language barriers are cited as impediments to clear communication, and several reviewers emphasize the importance of reliable scheduling, timely care, and attentiveness to changes in a patient's condition. While the majority of narratives celebrate the capacity for compassionate care, these critiques highlight real concerns about variability in staff performance and the potential impact on patient well-being.

Overall, the collection of reviews portrays ComForCare as a company capable of delivering exceptional, compassionate care when the stars align: attentive aides, responsive coordination, and a strong sense of partnership with families. The many positive stories - highlighting Su, Sumit, and a broad team of nurses and aides - depict an organization that can provide meaningful support during some of life's most challenging moments. At the same time, the negative experiences call for ongoing attention to safety, consistency, and accountability. For families considering ComForCare, the path forward is clear: the service can be a lifeline when staffed and managed with rigor, communication, and clear standards for professionalism. The testimonials collectively suggest that, with careful selection of caregivers, clear identification, robust oversight, and strong front-office communication, ComForCare has the potential to be a trusted partner in home healthcare.

This part of Braintree, Massachusetts, offers a variety of amenities and services that would be beneficial for senior living. There are several cafes and restaurants in the area, providing convenient dining options for residents. Additionally, there are multiple transportation options nearby, including MBTA stations and commuter rail services. The presence of physicians' offices and pharmacies close by ensures easy access to medical care. For recreation, there are several parks within a short distance, offering opportunities for outdoor activities. Places of worship are also easily accessible for spiritual needs. Furthermore, there are hospitals in the vicinity such as South Shore Hospital, ensuring that residents have access to quality healthcare services when needed. Overall, this area of Braintree provides a well-rounded environment with essential amenities for seniors looking to live comfortably and conveniently.

Cafes

• Target T2693 Braintree (0.8 miles)
• Dunkin' Brands (5.7 miles)
• Reign Drink Lab (6.7 miles)
• Mike's Donuts (7.8 miles)
• Marylou's News (8.1 miles)
• Starbucks (8.3 miles)

Restaurants

• The Cheesecake Factory (0.8 miles)
• Widowmaker Brewing (1.1 miles)
• 1048 Bar and Grill (2.5 miles)
• Pho 89 (2.5 miles)
• Burger King (3 miles)
• McDonald's (3.2 miles)
• McDonald's (3.5 miles)

Theaters

• AMC Braintree 10 (0.9 miles)
• Showcase Cinema de Lux Randolph (4 miles)

Transportation

• MBTA Braintree Station (1 miles)
• MBTA Wollaston Station (3.9 miles)
• MBTA North Quincy Station (4.5 miles)
• Readville (6.2 miles)
• West Hingham Commuter RailStation (6.2 miles)
• Route 128 station (6.6 miles)
• Canton Junction Station (7.6 miles)

Physicians

• Harvard Vanguard Medical Associates (1 miles)
• Coffey Eye Care (2.4 miles)
• Eye Health Services (3.9 miles)
• Carney Hospital (5.2 miles)
• South Shore Orthopedics (5.6 miles)
• Angels Neurological Ce (8.1 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Walmart Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Braintree Highlands Community Playground (2.6 miles)
• Andrew's Park (3.6 miles)
• Houghton's Pond (3.9 miles)
• Great Esker Park (4.1 miles)
• Governor Hutchinson's Field (4.4 miles)
• Bare Cove Park (5.7 miles)
• Webb Memorial State Park (5.9 miles)

Places of Worship

• First Baptist Church (2.9 miles)
• Annunciation Greek Orthodox Church (7.6 miles)

Hospitals

• South Shore Hospital (4.1 miles)
• South Shore Hospital (5.8 miles)
• Lemuel Shattuck Hospital (7.4 miles)
• New England Baptist Outpatient Care Center (7.9 miles)