13908 New Hampshire Avenue, Silver Spring, MD 20904
For more information about senior living options: (866) 208-4318
Overall Review of The Landing Of Silver Spring
Pros
The Landing is absolutely beautiful and provides the welcome feeling and comfort of home.- The staff are exemplary, professional, friendly, compassionate, and engaging—like family.
- The care team carries out meticulous care plans with sensitivity, and families trust them completely.
- The Landing is a warm and inviting place where residents feel safe and cared for.
- The dining is a true delight, with expertly prepared food and varied menus.
- The building is new and bright, with large windows, high ceilings, and inviting social spaces.
- The Landing has earned recognitions such as the US News Best Memory Care award for 2023-2024.
- Families feel that The Landing becomes part of their extended family and are deeply grateful for the care.
- The daily activities are plentiful and engaging, including bingo, fitness programs, and outings.
Cons
The CNAs don’t care; residents stay in their rooms all day and watch TV.- They hire new managers every couple of months whose priority is to upsell the level of care to get families to pay more, not the residents’ well-being.
- They let all the employees know when there will be a tour to make it look “nice,” which suggests it’s not actually the case.
- A loved one was allegedly assaulted by an aide, and shortly after was kicked out of the facility for “level of care” needs, which reeked of retaliation.
- There is incredibly high turnover among the staff and management.
- The calendar of activities supposedly offered often never materialized; none of the listed activities seemed to take place.
- Readers are advised not to move their family there; safety concerns are raised.
- How can one rate something not even built yet?
Review
The Landing of Silver Spring is best suited for families seeking a warm, home-like assisted living environment with a strong emphasis on memory care, located conveniently in Silver Spring, Maryland. It attracts families who value a beautifully designed, relatively new building, bright common areas, and abundant opportunities for socialization, where staff engagement feels personal and residents appear to thrive in a knowledgeable, attentive setting. The community shines for those who want a place that can blend daily activities with meaningful care plans, in a location that provides easy access to family and medical supports. It is especially appealing to families prioritizing staff compassion, a cheerful atmosphere, and a sense of belonging, rather than a facility strictly focused on high-acuity medical needs.
Those who should consider alternatives are residents with significant safety or quality-control concerns, or families who require consistently entrenched leadership and highly stable staffing. Several reviews flag high turnover at times and point to management changes, which can translate into uneven experiences for residents. A few families express serious doubts about safety and accountability, including allegations raised by former residents’ families. The Landing is an assisted living community with memory care rather than a skilled-nursing facility, so families with ongoing need for intensive medical or rehabilitative services should evaluate whether another option that emphasizes long-term clinical oversight would better meet those needs. In short, it’s a strong fit for certain comfort-levels and acuities, but not a universal solution.
The strongest pros, beautiful grounds and a bright, inviting interior; a genuine sense of family among the staff; careful, personalized care plans; robust dining and activity programming; and accessible, responsive leadership, form a powerful counterweight to the drawbacks noted. Families repeatedly commend the welcoming front desk, the professional nursing presence, and the way care teams coordinate with families during transitions. The dining program stands out for many residents, with varied menus, themed dinners, and appealing presentation. Social calendars, movies, outings, and memory-care-oriented engagement create daily momentum and a sense of purpose. When these positives align with a resident’s preferences and needs, the Landing’s value becomes clear and compelling.
Yet the cautions cannot be ignored. Turnover and management changes are a recurrent thread in the feedback, with some families feeling they experienced inconsistent communication or leadership shifts that disrupted continuity of care. A few reviews reference serious safety concerns and even abuse allegations, which understandably give pause. These voices underscore the reality that the quality of day-to-day experiences can hinge on the particular care team on shift and the permanence of leadership. For families weighing options, the key insight is to verify current stability, request meetings with the on-site leadership and nursing staff, and probe how care plans are updated, how emergencies are tracked, and how accountability is demonstrated when issues arise. Due diligence now can prevent disruption later.
Practical evaluation steps should center on a fresh, first-hand assessment: tour the facility and observe resident engagement, speak candidly with current residents and families about consistency of care, and review the care-management process, including how often care plans are updated and how call-bell responsiveness is measured. Ask about staff-to-resident ratios, turnover rates, and the training pathway for CNAs and nurses. Confirm what is included in the monthly rate, what adds cost, and how price reflects dining, activities, and memory-care programming. Request concrete examples of problem resolution and trace how incidents were handled in the past year. Finally, compare the Landing’s offerings against a short list of solid alternatives with similar profiles in the DC metro area to ensure the chosen fit aligns with long-term expectations.
Overall, the Landing represents a strong option for families prioritizing a welcoming ambience, attentive caregiving, and a rich social life in a newer facility with memory-care capabilities. The compelling blend of compassionate staff, a homey atmosphere, and a thoughtful activity roster can deliver meaningful peace of mind and improved quality of life for many residents. However, the decision must hinge on tolerance for leadership stability and the potential for occasional turnover to affect consistency. If reliable, transparent, and uniformly high-level supervision is non-negotiable, or if the resident requires more intensive medical oversight, exploring other communities with a proven track record in those areas is prudent. A focused inquiry now will illuminate whether Silver Spring’s Landing truly matches the family’s care philosophy and financial expectations.
160 resident community capacity
Assisted Living
Memory Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Pet friendly
Private bathrooms
Restaurant-style dining
Small library
Spa
Telephone
Wi-Fi/high-speed internet available
Ronald Reagan Washington National (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Concierge services
Planned day trips
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