The Lodge at Harbour Manor

Pros

• The staff at Harbour Manor & The Lodge are knowledgeable, friendly, and very helpful, ensuring residents receive exceptional care.
• The facility is clean and comfortable, providing a pleasant living environment for the residents.
• Residents have made immediate friends and enjoy engaging in various activities available within the community.
• The food is tasty and nutritious, meeting the expectations set by their website.
• Many residents appreciate the spacious apartment-style rooms that offer separate living areas and ample closet space.
• Staff members interact positively with residents during meals, ensuring they feel cared for and included.
• Family members express satisfaction with the positive changes in their loved ones' happiness since moving to Harbour Manor & The Lodge.
• The marketing director and unit manager go above and beyond to assist families during the transition into assisted living.
• Residents have access to communal spaces such as a movie room, game room, pub or coffee shop area, fostering social interaction.

Cons

• The staff neglected the resident, frequently failing to turn on her oxygen generator and forgetting to feed her.
• On multiple occasions, the staff administered the wrong medication to the resident and did not bathe her as promised.
• Residents were not taken to the dining facility, resulting in cold meals served in their rooms with no choice of food.
• The community felt cold and unwelcoming during an in-person tour, with residents mostly remaining in their rooms.
• Staff members were primarily from temporary agencies, leading to a lack of consistency in care and familiarity with residents.
• The experience was described as very unpleasant due to inadequate care and treatment received by the resident.

Review

Harbour Manor & The Lodge has garnered a variety of experiences from families and residents over the past year, showcasing both commendable aspects and significant concerns regarding care and amenities. The facility is praised for its clean environment, friendly atmosphere, and range of services. Many families appreciate the layout of Harbour Manor and The Lodge, which allows for easy movement between buildings due to shared staff, particularly when dealing with transitions in care. This has benefited families like one that noted how their parents made friends quickly, enjoyed the dining options described as tasty and nutritious on the website, and felt well cared for by dedicated nursing and kitchen staff.

Several reviewers highlight personal interactions between staff members and residents as a strong point of Harbour Manor. For instance, one family expressed gratitude toward knowledgeable employees who ensured their loved ones were happy and engaged in community activities. Positive comments emphasized that the staff took time to sit down with residents during meal times to ensure they felt cared for while also organizing social gatherings to foster an inclusive community environment.

The physical space of Harbour Manor is generally viewed favorably, with rooms typically described as spacious enough for single occupancy—often likened to apartments rather than just bedrooms. Reviewers appreciated features such as large bathrooms, refrigerators, microwaves, and ample storage closets in one-bedroom accommodations known as "cabins." However, some concerns arose about outdated furnishing that impacted overall impressions of aesthetic appeal within the rooms.

Conversely, not all experiences have been positive; starkly contrasting reviews illustrate significant neglect issues encountered by some residents. One account describes troubling occurrences where a resident’s oxygen generator was repeatedly turned off despite medical necessity. Instances of missed meals or medications were reported alongside allegations that proper hygiene care was neglected entirely until the last day at the facility. These serious claims underscore critical lapses in essential care practices that left some families feeling frustrated and disappointed.

The inconsistency in caregiving further exacerbated discontent among certain families who noted that reliance on temporary staffing agencies meant caregivers often changed frequently – leading to insufficient familiarity with individual patient needs. This lack of continuity may have contributed to feelings of disregard from caregivers towards residents’ well-being. One family's grievances were so severe that they wished only to rate their experience with zero stars if possible.

Despite these notable concerns surrounding quality care in specific instances, many families also spoke positively about communal activities designed to keep residents engaged in a fulfilling lifestyle. Activities such as bingo games or festive events drew praise from other reviewers who highlighted successful holidays filled with decorations shared among participating residents.

In summary, Harbour Manor & The Lodge presents a complex picture marked by both exceptional service experiences characterized by staff engagement alongside concerning lapses demonstrated through inadequate caregiving practices at various points. While many families report satisfaction with specific elements like room sizes or communal facilities—such as movie rooms or game areas—serious criticisms rooted in neglectful treatment cannot be overlooked when considering overall resident safety and quality of life within this community.

This part of Noblesville, Indiana, offers a convenient and diverse range of services and amenities for seniors looking to settle in the area. With multiple healthcare options nearby, including urology, dermatology, OB/GYN, and primary care physicians, residents can easily access medical care. In addition, there are several pharmacies for medication needs. The selection of restaurants provides a variety of dining choices, from fast food to sit-down eateries. Nearby parks offer opportunities for outdoor recreation and relaxation. Places of worship cater to spiritual needs, while hospitals are within a short distance in case of emergencies. Cafes provide spaces for socializing and enjoying coffee or meals. For entertainment, there is a theater close by. Overall, this neighborhood in Noblesville combines convenience with a welcoming community atmosphere for seniors considering senior living options in the area.

Physicians

• Urology of Indiana (1.2 miles)
• Dermatology of Noblesville (1.6 miles)
• Noblesville OB/GYN (1.6 miles)
• Allergy Partners of Central Indiana (1.6 miles)
• Mindrebo Norman MD (1.6 miles)
• Sumita Jain, MD - IU Health Physicians Primary Care (4.2 miles)
• Riverview Health Pavillion (4.2 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (4 miles)
• Indianapolis Stores (4.6 miles)
• Walgreens (4.6 miles)

Restaurants

• McDonald's (1.7 miles)
• Wolfie's Waterfront Grill (2.5 miles)
• Subway (3.2 miles)
• Chick-Fil-A (3.5 miles)
• McDonald's (4.1 miles)
• The Italian House on Park (4.5 miles)
• El Rodeo (5.1 miles)

Parks

• Potter's Bridge Park (2.7 miles)
• Macgregor Park (4.6 miles)
• Red Bridge Park (5.1 miles)
• Cool Creek Park & Nature Center (5.2 miles)
• Westfield Grand Park Sports Complex (5.6 miles)
• Meadowlark Park (6.9 miles)
• Founders Park (7 miles)

Places of Worship

• Hazel Dell Christian Church (4.3 miles)
• ITOWN Church (7.5 miles)
• Sheridan Six Points Wesleyan (8 miles)

Hospitals

• Indiana Surgery Center (4.8 miles)
• Riley Hospital For Children (6.2 miles)
• Franciscan St Francis Health (8.6 miles)
• Community Health Pavillion (8.7 miles)

Cafes

• Panera Bread (5.6 miles)
• Starbucks (7.4 miles)
• Starbucks (7.4 miles)
• Remnant Coffee Shop (8.2 miles)
• Starbucks (8.3 miles)

Theaters

• Flix Brewhouse (7.7 miles)

Transportation

• National Car Rental (8.1 miles)