Promenade Apartments in Noblesville, IN
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Information last verified:
18000 Excursion Drive, Noblesville, IN 46062
For more information about senior living options: (844) 490-3973
The maintenance staff is great and consistently responsive. Myrna Schmitz’s kindness and professional approach make the leasing process easy and pleasant. Reece in leasing is highly regarded for his helpfulness and responsiveness. The Promenade team creates an easygoing, helpful environment and a strong sense of community. Ray is one of the best maintenance men, always polite, quick, and going above and beyond. The apartments are beautiful, modern, and well maintained. The community is quiet and safe with friendly, knowledgeable staff. The amenities are top-notch and the leasing office staff are professional and accommodating.
The staff are not helpful and seem to read from a script, with AI-like responses through email and no personal touch. The office staff and management are inconsiderate, unprofessional, and ineffective, often belittling residents and ignoring their concerns. The complex is seen as a cash grab that nickel-and-dimes tenants and ghosts them when questions are raised. Noise from neighbors and construction is not adequately addressed, making it hard to sleep or feel at peace. The property is poorly maintained, with trash on balconies, grease and oil in parking areas, and dirty hallways. The buildings feel cheaply built with thin walls, leading to high utility bills and little sound insulation. Residents report safety concerns, including theft and limited or unhelpful access to security cameras. Some reviews strongly caution others to stay away due to broken promises, poor communication, and untrustworthy staff.Promenade Apartments in Noblesville is best suited for renters who want a modern, amenity-rich living environment and place a high premium on accessible maintenance support. The community clearly serves residents who appreciate features like a well-equipped gym, a polished pool area, dog-friendly spaces, and thoughtfully designed common areas. For these renters, the standout reality is not just the hardware of the apartments but the reliability of hands-on service when issues arise. Maintenance, especially, shows up in a way that makes daily life smoother: repairs are executed promptly, and the maintenance team, led in the most cited cases by a personable, responsive figure, turns many otherwise ordinary days into non-disruptive ones. In shorter terms, Promenade rewards residents who value immediate problem-solving and a lively, neighborly feel, even as other facets of the experience demand careful attention.
That emphasis on service and community helps many residents overlook or tolerate certain flaws, but it is not universal. Families or individuals who require unwavering office responsiveness, rock-solid policy enforcement, and a consistently quiet, predictable environment should consider alternatives. A recurring warning across reviews highlights inconsistent communication from the front office, plus allegations of nickel-and-dime charges and rigid lease practices that can feel punitive when circumstances change (ill health, short-term leases, or careful budgeting). Prospective renters who prize transparent billing, proactive issue resolution from management, and a culture of respectful, predictable interactions with office staff will want to compare Promenade against properties with a steadier track record in customer service and lease administration.
The main value proposition, excellent maintenance responsiveness and robust on-site amenities, tends to offset many of the more frustrating management-related drawbacks, but not all. The maintenance crew, led repeatedly by Ray, earns top marks for speed, courtesy, and going above and beyond, whether it’s fixing a leaky faucet, replacing a stubborn door, or resolving a dryer issue with minimal disruption. Leasers and managers who communicate well can amplify that strength, turning a good repair experience into lasting satisfaction. Amenities and grounds also balance the ledger: the pool, fitness center, dog parks, and well-kept common spaces contribute to a sense of leisure and community that many residents value, especially when neighbors are friendly and events are thoughtfully curated. However, the enjoyment of these positives can be tempered when recurring complaints about office staff, perceived unfair charges, or inconsistent enforcement of rules intrude on daily life.
Several reviews consistently point to maintenance as the community’s strongest asset, with Ray singled out multiple times for professionalism and empathy. The leasing team, names like Reece, Myrna, Tierrah, and others, also receives compliments for helpfulness and clear, responsive communication in many instances. Yet the flip side is tangible: regime change or inconsistent leadership in the front office, mixed experiences with billing practices, and complaints about how rules are enforced (or not enforced) can erode trust and create friction. The tension between the dependable maintenance experience and the uneven office behavior creates a dynamic where Promenade can feel like two different realities depending on whom one interacts with and when. For residents sensitive to management tone or policy rigidity, these interplays are not trivial.
For anyone considering Promenade, a practical path is essential. Start with a candid bite-size test: tour during a typical week, ask to meet current residents about their experiences with the office, and observe how quickly maintenance requests are acknowledged and resolved. Demand written confirmation of the 60-day notice policy and any penalties for leaving mid-lease or for unforeseen health-related early departures. Inspect the building during peak activity and quiet times to gauge noise from construction, upstairs neighbors, and traffic. Request the latest incident log or maintenance calendar to understand how often repairs are required and what the typical turnaround looks like. Verify security features, parking rules, and how common-area enforcement is actually practiced. A thorough walkthrough now can prevent misaligned expectations later.
In the final analysis, Promenade Apartments offers a solid value for renters who prize modern design, resort-like amenities, and a maintenance backbone that reliably delivers when called upon. The positive experiences with Ray and the leasing team demonstrate that a competent, resident-focused culture can exist within the same community that garners sharp criticisms about management tone, billing disputes, and rule enforcement. The decision comes down to tolerance for organizational variability versus the concrete benefits of quick repairs, a friendly neighborhood, and abundant on-site features. Those who want a high level of administrative consistency, a consistently quiet environment, and rules that are uniformly applied should actively compare Promenade with other Noblesville options. For the right buyer, one who values responsiveness on the ground, enjoys social energy and the amenities, and can navigate occasional office friction, Promenade is a compelling, even compellingly practical, choice.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Promenade Apartments is an assisted living community located in the charming city of Noblesville, IN. Our community offers residents a range of amenities and care services to ensure their comfort and well-being.
Our apartments are fully furnished and include cable or satellite TV, Wi-Fi/high-speed internet, a dining room, and a kitchenette. Residents can enjoy the convenience of move-in coordination, housekeeping services, and outdoor space to relax in. Additionally, telephone services are available for easy communication with loved ones.
We provide 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. Our caring staff will coordinate with healthcare providers to ensure residents receive necessary medical care. We also offer medication management and diabetes diets for those who require it.
At Promenade Apartments, we understand the importance of nutrition in maintaining overall health. Therefore, our skilled chefs prepare delicious meals tailored to residents' dietary restrictions. Whether it's special dietary needs or personal preferences, our dining options cater to individual needs.
Engaging in social and recreational activities is an essential aspect of senior living. That's why we offer resident-run activities and scheduled daily activities for everyone to enjoy. These activities aim to enhance mental wellness while fostering a sense of community among residents.
Our convenient location provides easy access to various amenities nearby. With cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals all within close proximity to our community, residents have access to everything they need.
At Promenade Apartments in Noblesville, IN, we prioritize providing exceptional care services while ensuring that our residents enjoy a comfortable and fulfilling lifestyle.
This part of Noblesville, Indiana offers a convenient and accessible location with a variety of amenities nearby. With multiple pharmacies, restaurants, physicians' offices, places of worship, parks, cafes, hospitals, and a theater within a few miles of each other, seniors can easily access essential services and recreational activities. The presence of renowned healthcare providers such as Urology of Indiana and Riley Hospital For Children ensures quality medical care for residents. Additionally, the proximity to parks like Cool Creek Park & Nature Center and Meadowlark Park provides opportunities for outdoor leisure and relaxation. The neighborhood's peaceful atmosphere and diverse dining options make it an ideal choice for seniors looking for a vibrant community to call home.
Promenade Apartments is located at 18000 Excursion Drive, Noblesville, IN 46062 in Hamilton County, Indiana
Promenade Apartments on seniors.fyi includes 8 photos including images showing interior, living room, decor, bedroom, artwork, rug, seating area, dining, and more.
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