The Bridgewater Apartments

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  • Interior

    A modern dining area with a round table and vibrant yellow chairs, accented by a decorative shelf in the background.

  • Outdoors

    A small playground featuring a slide, swing set, and picnic table in an outdoor park setting.

  • Decor

    A neatly organized bathroom with a walk-in closet, featuring a toilet, sink, and decorative elements.

  • Living Room

    A cozy living room featuring a stone fireplace, wooden furniture, and comfortable armchairs.

  • Architecture

    A spacious outdoor swimming pool area in front of a modern house.

  • Windows

    Spacious living room with a loft area and modern design elements.

  • Kitchen

    A modern kitchen with dark wood cabinets and stainless steel appliances.

The Bridgewater Apartments

14916 Riverdale Drive S., Carmel, IN 46033

For more information about senior living options: (844) 490-3973

4 from 82 reviews
5 stars
55
4 stars
6
3 stars
2
2 stars
3
1 stars
16

Assisted Living

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    Overall Review of The Bridgewater Apartments

    Pros

    • pro The complex offers luxurious apartments with modern amenities and well-maintained grounds.
    • pro New residents are greeted with a welcome sign and basket that makes them feel special.
    • pro The community features a nice pool, good layouts, and an excellent school district.
    • pro Jade Johnson is described as approachable and knowledgeable, helping make the leasing process smooth.
    • pro The apartments are spacious with modern amenities, and the grounds are beautifully landscaped and clean.
    • pro The staff are friendly and the area is great for living.
    • pro The office staff are super nice and helpful, and the maintenance team is excellent.
    • pro The pool and gym are consistently clean and visually appealing.
    • pro Maintenance workers like Ray are wonderful, friendly, and timely in addressing issues.
    • pro The maintenance crew goes above and beyond, ensuring safety during snowstorms.
    • pro The grounds and management are praised as beautiful and incredible.
    • pro Bridgewater is described as a great community with prompt maintenance, friendly staff, and loved walking trails.

    Cons

    • pro They question why the hot tub was removed.
    • pro They note trash has been sitting out for days.
    • pro They describe the staff as rude and dishonest.
    • pro They complain the leasing office never answers the phone.
    • pro They faced an unresolved $172 move-out balance that could be sent to collections.
    • pro They report the walls are paper-thin and noise complaints go unaddressed.
    • pro They describe maintenance as absolutely terrible.
    • pro They say the apartments have old, dirty carpets with a musty smell and outdated bathrooms and kitchen appliances.

    Review

    Bridgewater presents a striking picture of modern, luxury living set in a quiet, well-kept environment that many residents describe as safe and beautifully landscaped. From the moment you move in, there's a sense of celebration - a welcome sign and a thoughtful basket that makes you feel valued as a new resident. The grounds are consistently praised for being clean and well cared-for, and the overall feel is one of comfort and calm. For some, the experience feels almost curated to be a little slice of upscale living, with emphasis on the style and the amenities that come with a higher-end community.

    The property earns high marks for its amenities and location. The complex is described as having a great pool, thoughtful layouts, and a layout that supports a convenient, enjoyable lifestyle. Being situated in a desirable area with good school districts adds to the appeal, as does the sense of security and quiet that residents mention. The walking paths and dog-friendly features - plus a complimentary gym and an on-site pool - help paint a picture of a well-rounded living experience. Still, there are reminders that some features have changed over time; for example, one reviewer notes a preference for a hot tub that is no longer part of the amenity mix. These touches show how even positive experiences are tempered by evolving on-site offerings.

    A common thread across multiple positive reviews is the experience with the leasing team, particularly Jade Johnson. Several residents recount touring the property with Jade and finding her to be approachable, knowledgeable about the Indy area, and able to answer a wide range of questions clearly and without reservation. Her responsiveness and willingness to walk prospective renters through the process helps reassure people during what can be a stressful decision. For those moving from out of town or making a big life change, having a leasing agent who can provide context about the local area and the community can be a real comfort, and Jade appears to have earned a strong following for her customer-focused approach.

    Residents also repeatedly commend the maintenance team for their responsiveness and positive attitudes. Ray is singled out as particularly wonderful, with timely help and a friendly demeanor. The broader maintenance staff - often cited for going above and beyond, especially during snow events - receives praise for plowing streets and sidewalks quickly and keeping the property in good repair. Individual team members like Cory, Jake, Angie, Sandy, and Brandon are mentioned by name for their helpfulness and quick responses, underscoring a culture of steady support for residents. This sense that maintenance is timely and courteous contributes heavily to the overall positive impression of living at Bridgewater.

    On the flip side, several reviews raise concerns that temper the overall glow. A handful of residents describe issues with the leasing office and management that stretch beyond routine hiccups. One review recounts a lengthy, unresolved billing dispute after move-out, highlighting a $172 balance that federal channels and the management company (Justus) could not satisfactorily resolve, despite repeated outreach. This experience underscores how important effective, clear communication and timely billing practices are to residents, especially in transitions like moving out or renegotiating leases. Other commenters mention difficulty getting through to the office by phone and feeling that price information on listings can drift, adding to a sense of frustration for some tenants.

    Not all feedback is uniformly positive about the on-site experience with staff. A few comments call out rude or dishonest behavior from certain employees, and some residents describe the overall environment as loud or "mediocre," with complaints about noise and thin walls. There is a vivid note from one reviewer who felt forced to break a contract due to ongoing noise from upstairs tenants, a reminder that even in a premium community, acoustic realities can significantly impact satisfaction. These critiques vary in intensity across reviews, but they do highlight that personal tolerance for sound, as well as the reliability of responsive management, can be decisive factors for prospective renters.

    Beyond the interpersonal dynamics, there are practical considerations that prospective renters may want to weigh. Some reviews point to dated aspects inside units, such as old carpet and kitchens with older appliances, which can clash with the luxury image some residents expect. A few residents mention challenges with communication and accessibility - phone lines that go unanswered or slow responses - that can detract from the experience when residents need help or clarification. Yet even those concerns sit alongside many positive notes: a modern-feel community with well-maintained grounds, a robust suite of amenities, and a generally friendly, responsive staff.

    Looking across the collection of impressions, Bridgewater emerges as a community that can deliver a highly gratifying living experience for many residents. The combination of luxurious feel, strong grounds, and comprehensive amenities creates a compelling picture for those seeking a polished, comfortable home in Hamilton County with easy access to Indianapolis-area amenities. The most consistent praise centers on the people: Jade Johnson's knowledgeable, patient approach during tours; the maintenance crew's willingness to tackle problems quickly; and a team of staff members who communicate and respond - when everything is running smoothly. The challenges - billing disputes, occasional communication gaps, noise complaints, and some dated interiors - serve as counterpoints that indicate room for improvement and highlight the importance of personal fit with the unit, management responsiveness, and neighborly quiet.

    For anyone considering Bridgewater, these reviews sketch a complex but largely favorable portrait: a place that can feel like a luxury retreat with modern comforts, thoughtful touches, and a community-oriented vibe, anchored by a dedicated team that residents frequently praise. If you're evaluating it, meeting Jade or another team member in person, touring a few units, and paying careful attention to the specifics of the unit you'd move into - especially regarding noise, carpet, and appliance conditions - will help you decide whether the balance tips in favor of a truly satisfying home. And if you're drawn to the neighborhood for its amenities and the promise of responsive maintenance, Bridgewater appears well-positioned to deliver, provided you settle into a lease with clear expectations and a strong line of communication with the on-site team.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Indianapolis International (23 miles away) Indianapolis International (23 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Bridgewater Apartments in Carmel, IN is an exceptional assisted living community that offers a wide range of amenities and care services to ensure residents live comfortably and enjoy a high quality of life.

    Each apartment is fully furnished and equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for convenience. The dining room provides a comfortable space for residents to enjoy delicious meals prepared by the caring staff, who also cater to special dietary restrictions and diabetes diets. Housekeeping services keep the apartments clean and tidy.

    Residents can take advantage of the beautiful outdoor space and garden area to relax, socialize, or engage in activities. A mental wellness program is available to support residents' emotional well-being.

    Care services at The Bridgewater Apartments are comprehensive, with dedicated staff providing 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Medication management ensures residents receive their prescribed medications on time. The community also coordinates with health care providers to ensure seamless healthcare delivery.

    Transportation arrangement for medical appointments as well as transportation to doctors' appointments are available for residents' convenience. In addition, there is one transportation option nearby for easy access to other destinations.

    Residents can enjoy resident-run activities as well as scheduled daily activities for entertainment and socialization opportunities. The nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, hospitals, and physicians offer additional convenience and accessibility to essential services in the surrounding area.

    At The Bridgewater Apartments in Carmel, IN, seniors will find a warm and welcoming community that prioritizes their comfort, safety, and well-being while offering ample opportunities for engagement and enjoyment.

    Nearby Places of Interest

    Pharmacies

    • Indianapolis Stores (0.3 miles)
    • Walgreens (0.3 miles)
    • CVS Pharmacy (1.2 miles)
    • CVS Pharmacy (2.4 miles)
    • CVS Pharmacy (2.9 miles)
    • CVS Pharmacy (3.7 miles)
    • Meijer Pharmacy (3.9 miles)

    Physicians

    • Sumita Jain, MD - IU Health Physicians Primary Care (1.1 miles)
    • Riverview Health Pavillion (1.4 miles)
    • Dermatology (2 miles)
    • St Vincent Physician Network (2 miles)
    • Indiana Health Group (2.9 miles)
    • St.Vincent Carmel Hospital (3.1 miles)
    • Orthopedics Of Indianapolis (3.2 miles)

    Places of Worship

    • Hazel Dell Christian Church (1.3 miles)
    • Orchard Park Presbyterian Church (4.8 miles)

    Restaurants

    • McDonald's (1.4 miles)
    • Chipotle Mexican Grill (1.5 miles)
    • Kona Grill (2.1 miles)
    • McDonald's (2.8 miles)
    • Union Brewing Company (3 miles)
    • The Italian House on Park (3.2 miles)
    • Urban Vines (3.5 miles)

    Cafes

    • Panera Bread (1.7 miles)
    • Starbucks (5.2 miles)
    • Starbucks (5.5 miles)
    • Starbucks (6.5 miles)

    Parks

    • Cool Creek Park & Nature Center (1.8 miles)
    • Meadowlark Park (2.7 miles)
    • Founders Park (3.3 miles)
    • Gray Road Park (4.2 miles)
    • Central Park Playground (4.6 miles)
    • Westfield Grand Park Sports Complex (5.1 miles)
    • Lakeside Park (6.1 miles)

    Hospitals

    • Riley Hospital For Children (2.1 miles)
    • Franciscan St Francis Health (4.4 miles)
    • Indiana Surgery Center (5 miles)

    Theaters

    • Flix Brewhouse (3.4 miles)
    • Regal Ua Galaxy - Indianapolis (6.5 miles)

    Transportation

    • National Car Rental (3.7 miles)

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