Bridgewater Healthcare Center

Pros

• The therapists at Bridgewater are incredible and have helped improve my mother's condition significantly.
• The nursing staff at Bridgewater is responsive and caring.
• The social worker and people in the business office at Bridgewater have been extremely helpful with dealing with medicare and insurance.
• The activities director at Bridgewater has gone above and beyond in providing engaging activities for the residents.
• The facility at Bridgewater is clean and beautiful.
• The nurses, CNA's, physical therapists, and entire staff at Bridgewater have been wonderful in their care for my mother.
• The food at Bridgewater is good and my mom enjoyed it.
• The staff members at Bridgewater are friendly, helpful, and always have a smile on their face.
• The facility is clean and there is always a nurse on duty at Bridgewater.
• Case management at Bridgewater was very helpful.

Cons

• "The care is very poor here, they're overworked not enough staff and ultimately it's the residents that suffer."
• "Severely understaffed. This is not the fault of the nurse or CNA there as they were set up to fail."
• "Do not go here! We have reported this facility to CMS & State agency."
• "Understaffed and inattentive are the two words that come to mind."
• "If you are planning to take a loved one who has had recent surgery.....'Don't do it!'"
• "We were very pleased with the physical and occupational therapists, but not the hands-on care by the majority of the nursing staff."
• "The food was not edible most times, even when you could determine what it was supposed to be!"
• "The night staff was very noisy, laughing and talking loudly -- standing outside patient rooms and yelling up to the nurses station."
• "There was a lack of general cleaning of the room as well."
• "Patients deserve respect and dignity, and that's something healthcare workers need to learn -- if their hearts aren't in it, they need to find a new career!"

Review

Bridgewater is a healthcare facility that has received mixed reviews from patients and their families. While some individuals had positive experiences with the team of healthcare providers, others expressed concerns about the level of care provided.

One individual mentioned that the therapists at Bridgewater, including Stephanie in Occupational therapy and Elizabeth the nurse practitioner, were easily accessible and treated their mother well. They noted that their mother, who is in her 90s and nearly blind, arrived at the facility with various physical limitations resulting from a stroke. However, thanks to the incredible work of the therapists, her condition has improved significantly. The speech therapist helped her overcome chewing and swallowing difficulties, while the occupational and physical therapists improved mobility and strength on her left side.

Another positive aspect highlighted was the responsiveness and caring nature of the nursing staff. The social worker and business office staff were commended for their assistance with Medicare and insurance matters. Additionally, transportation arrangements to medical appointments were efficiently organized by the transportation director. The activities director also played a role in ensuring engagement with church activities through a tablet device. Overall, this reviewer found Bridgewater to be a clean and beautiful facility.

However, not all feedback about Bridgewater was positive. One reviewer warned against sending loved ones to this facility due to poor care quality resulting from overworked staff and insufficient staffing levels. Complaints included unhealthy and tasteless food, as well as staff members talking on their phones instead of attending to patients' needs.

Another individual reported subpar care at Bridgewater after admitting their 93-year-old mother for short-term rehab following a urinary tract infection. They claimed that despite adequate treatment from hospitalization before arrival at Bridgewater, their mother experienced immense pain during her stay due to delayed pain medication administration. Moreover, they accused the facility of neglecting basic care such as changing wet/dirty depends promptly.

Despite these negative reviews, there were also individuals who had positive experiences with Bridgewater's care services. One person expressed gratitude for the facility's attentive and excellent care of their mother, noting improvements beyond expectations. The cleanliness of the facility, efficient case management, and enjoyable activities were also praised.

However, one reviewer had a contrasting experience, describing Bridgewater as understaffed and inattentive. They cautioned against choosing this facility for loved ones with major health concerns and shared their grief over losing their mother while she was at Bridgewater.

Another reviewer highlighted the building's great communication and prompt addressing of concerns. They recommended it as a suitable place for rehabilitation.

A final review mentioned that Kindred - Bridgewater did not meet expectations when it came to hands-on care by nursing staff after spinal fusion surgery. It seemed that staff members lacked understanding of the patient's need for assistance and, at times, failed to respond promptly to requests for help. The quality of food was also criticized, along with noise disturbances caused by night staff outside patient rooms. This individual ultimately moved their mother to another facility due to these issues.

In conclusion, Bridgewater has received both positive and negative feedback regarding its healthcare services. While some reviewers praised the therapists' work and the attentiveness of certain staff members, others expressed concerns about poor care quality, inadequate staffing levels, delayed pain medication administration, subpar cleanliness standards, and difficulties with communication among staff members. Prospective patients or their families may want to carefully consider these mixed reviews before choosing this healthcare facility.

Restaurants

• Chipotle Mexican Grill (0.7 miles)
• Kona Grill (1.2 miles)
• McDonald's (2.2 miles)
• Union Brewing Company (2.5 miles)
• Urban Vines (2.7 miles)
• Bru Burger Bar (2.8 miles)
• The Italian House on Park (2.9 miles)

Pharmacies

• Walgreens (0.9 miles)
• Indianapolis Stores (0.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• Meijer Pharmacy (3.2 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.4 miles)

Cafes

• Panera Bread (0.9 miles)
• Starbucks (4.6 miles)
• Starbucks (6 miles)
• Starbucks (6.1 miles)
• Starbucks (6.4 miles)

Parks

• Cool Creek Park & Nature Center (1.1 miles)
• Meadowlark Park (2 miles)
• Founders Park (3.5 miles)
• Central Park Playground (4.1 miles)
• Gray Road Park (4.2 miles)
• Westfield Grand Park Sports Complex (4.7 miles)
• Lakeside Park (5.3 miles)

Physicians

• St Vincent Physician Network (1.2 miles)
• Sumita Jain, MD - IU Health Physicians Primary Care (1.9 miles)
• Riverview Health Pavillion (2.1 miles)
• Indiana Health Group (2.1 miles)
• St.Vincent Carmel Hospital (2.4 miles)
• Dermatology (2.4 miles)
• Orthopedics Of Indianapolis (2.5 miles)

Hospitals

• Riley Hospital For Children (1.3 miles)
• Franciscan St Francis Health (3.7 miles)
• Indiana Surgery Center (5.8 miles)

Places of Worship

• Hazel Dell Christian Church (2 miles)
• Orchard Park Presbyterian Church (4.4 miles)

Theaters

• Flix Brewhouse (3 miles)

Transportation

• National Car Rental (3.3 miles)