1667 Sheridan Road, Noblesville, IN 46060
For more information about senior living options: (844) 490-3973
The collection of reflections about Harbour Manor (and the related Harbour Manor Lodge) presents a complex portrait: many residents and families speak warmly of the facility as a place of genuine care and effective support, while a substantial portion of comments raise serious concerns about staffing, responsiveness, privacy, and overall quality of care. Across the notes, there is a recurring thread of appreciation for individuals who go above and beyond, especially in the admissions process, rehabilitation services, and daily interactions with residents.
Several reviewers highlight the positive influence of specific staff members, particularly Brittany, an Admissions Coordinator who is repeatedly praised for her time, generosity, and supportive demeanor. One reviewer explicitly noted that Brittany's efforts did not secure admission but still found her to be 100% pleasant to work with and very helpful through the process. Another account lauds Brittany and another staffer, Ashley, for making a move-in and transitions smooth, while a different family member gives a shout-out to the admissions team for ensuring that a loved one's stay is as pleasant and productive as possible. In many of these remarks, the sense of warmth and welcome from the team, and the feeling that staff treat residents and families with respect and care, stands out as a defining strength of the facility.
The praise extends beyond admissions to the broader administrative and caregiving staff. Several reviews describe Harbour Manor as a well-managed facility with a caring, cohesive approach to patient care. A number of patrons note that the staff - nurses, aides, and the therapy team - are consistently kind and attentive. In some instances, families speak highly of the quality of daily life for residents: meals are described as tasty and well presented, and the environment is felt to promote comfort and dignity. The sense of family within the community - where long-standing residents and their families feel supported by a team that remembers individual needs - also recurs in multiple entries, underscoring a perception of stability and ongoing commitment.
Rehabilitation and therapy services emerge as another strong point in several accounts. One reviewer recounted a husband's total knee replacement rehabilitation, where therapy began promptly the day after surgery and continued consistently, culminating in a successful discharge home after a week. This quick progression, paired with the overall supportive atmosphere described by therapists and staff, leads the reviewer to recommend Harbour Manor for its rehabilitation program. Other testimonials echo this sentiment, with observers emphasizing positive engagement in daily activities, and staff who help residents feel capable and involved in their own care.
Yet for every thread of praise, there are substantial concerns raised by multiple reviewers. Several accounts describe frustrating experiences around medical management and responsiveness. A number of reviewers recount prolonged delays in receiving pain medications after procedures, difficulties with wound care supplies, and issues surrounding the equipment used for rehabilitation. One person recounts a sequence of problems beginning with a late pain med administration, moving through a series of equipment and bed issues, and culminating in a lack of timely follow-through after discharge. There are mentions of a "short-staffed" weekend, miscommunications with staff about medication orders, and vague or delayed responses to urgent needs. In some reviews, residents experienced discomfort and anxiety due to inconsistent attention to their critical needs, and a few accounts describe frustrations with the hospital-like demands and expectations placed on families during difficult recovery periods.
The most critical voices center on specific, grave concerns about safety, privacy, and quality control. One reviewer details a troubling encounter with staff behavior around a patient's need for assistance, including remarks that minimized the patient's and spouse's role in requesting help. The narrative describes a sequence of problems from staffing gaps during weekends to a supposed HIPAA breach after a private conversation with a nurse was allegedly disclosed to a friend, creating a sense of professional boundary violations and loss of trust. Food quality is another frequent point of contention in these accounts, with several reviewers calling meals tasteless, heavily processed, and inadequately heated, contributing to a perception of overall subpar nutrition. Weight loss during a stay and inconsistent provision of meals further underscore ongoing concerns about daily living standards for residents.
A particularly forceful set of remarks closes with a strong cautionary message. One reviewer describes a two-week stay in which rehabilitation was uneven and sometimes missed entirely, yet the healthcare environment appeared to be more problematic in terms of basic care and safety. The patient's family personnel allege rude interactions, unhelpful assistance with basic needs, and alarming gaps in communication and medication administration. The reviewer recounts a series of disturbing events - an uncomfortable bed setup after spine surgery, lack of assistance with moving a patient, privacy concerns, and ultimately a decision to seek care elsewhere. The sum of these experiences leads to a stark conclusion: if other options exist, this facility should be considered only as a last resort.
Taken together, these reflections assemble a nuanced picture of Harbour Manor. The facility is repeatedly framed as a place where attentive staff and meaningful personal connections can make a meaningful difference, especially for admissions coordination and rehabilitation. However, the same sources also raise serious warnings about variability in staffing levels, timely and accurate medical or medication management, patient privacy, and the overall quality and consistency of daily care. Families emphasize that while certain staff members and care teams can deliver excellent service, systemic issues - especially around weekend coverage, medication administration, and standard of care - can significantly affect resident well-being. For anyone considering Harbour Manor, the collage of experiences suggests a need for careful, in-person assessment of current conditions, clear communication about expectations, and proactive engagement with leadership to address any concerns as they arise.
Harbour Manor Health & Living Community in Noblesville, IN is a premier assisted living community that provides excellent care and a vibrant lifestyle for its residents. As a skilled nursing facility, we offer 24-hour supervision and assistance with activities of daily living to ensure the comfort and well-being of our residents.
Our community boasts a range of amenities designed to enhance the quality of life for our residents. From a beauty salon where they can pamper themselves to a fully furnished living space, we strive to create a comfortable and inviting environment. Residents can enjoy their favorite shows on cable or satellite TV or stay connected with loved ones using our Wi-Fi/high-speed internet.
At Harbour Manor, we understand the importance of staying active and engaged. That's why we offer a variety of activities and programs that cater to different interests and abilities. From fitness programs to resident-run activities, there is always something exciting happening in our community. We also organize planned day trips to nearby attractions to further enrich the lives of our residents.
Our dining experience is exceptional, with restaurant-style dining and meal preparation services available. We accommodate special dietary restrictions to ensure that each resident's nutritional needs are met. Our concierge services take care of transportation arrangements, making it convenient for residents to attend appointments or explore nearby places.
With two parks located nearby, residents have ample opportunities for outdoor recreation and peaceful walks in nature. There are also several pharmacies and physicians in close proximity, ensuring easy access to healthcare services. Additionally, restaurants, places of worship, and hospitals are conveniently located near our community.
At Harbour Manor Health & Living Community, we prioritize the well-being and happiness of our residents by providing excellent care services along with an array of amenities and activities that cater to their diverse needs and interests.
Harbour Manor Health & Living Community is located at 1667 Sheridan Road, Noblesville, IN 46060 in Madison County, Indiana
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