Lacey Creek Supportive Living

Pros

• Many residents have expressed happiness with the friendly and welcoming staff at Lacey Creek, who go out of their way to know the residents and their families.
• The facility is noted for being clean, well-kept, and newer compared to other places, contributing to a pleasant living environment.
• Residents appreciate the variety of activities available, which help them stay engaged and socialized, with many forming friendships within the community.
• Families have commented positively on the accommodations offered, including spacious rooms and access to amenities like a gym and outdoor spaces.
• Several reviewers highlighted that their loved ones enjoy the meals delivered to their rooms during restrictions and that some residents had no complaints about the food quality.
• The ability for residents to transition to Medicaid while remaining at Lacey Creek has been cited as a significant benefit for families seeking long-term care solutions.

Cons

• The facility is dangerously understaffed, leading to medication errors and mixing up residents' prescriptions.
• Some staff members have been rude and abrupt, providing a lack of compassion towards residents.
• There was an issue with the front desk not being attended promptly, causing delays for visitors.
• The quality of food served is considered average to less than average, with few heart-healthy options available.
• The elevator has been broken for almost two months, restricting access to essential activities and amenities in the lower level.
• Communication with administrative personnel has been challenging for families regarding paperwork and other concerns.
• Despite being a newer building, some staff members appear unprofessional by being inattentive or distracted by their phones.
• There are limitations on activities due to COVID restrictions, which affects resident socialization and engagement.
• Overall satisfaction levels have decreased as residents begin to notice operational faults within the facility.

Review

Lacey Creek Supportive Living has received a blend of commendations and criticisms from residents and their families, reflecting the complex experience of those living in assisted care facilities. Many reviewers have praised Lacey Creek for its appealing location and environment, highlighting its cleanliness and modern amenities. Situated conveniently within reach of additional services across two townships, Lacey Creek seems to be a suitable option for seniors on fixed incomes or those seeking private pay options. The facility boasts diverse activities that aim to engage residents meaningfully, from scavenger hunts to social gatherings, which help combat the loneliness often experienced in such settings.

The staff at Lacey Creek has generally been described as friendly and accommodating. Numerous reviewers noted that employees strive to build connections with residents and their families, going out of their way to make them feel welcome. They are often seen actively engaging with the residents, asking about their needs, and participating in activities. However, some voices raised concerns regarding the staffing levels during overnight shifts; a few felt these might not be adequate enough to meet the needs of all residents efficiently. This concern is amplified by reports of medication mix-ups that several families have highlighted as troubling incidents indicative of an understaffing issue.

Food quality has been another focal point in the reviews; while some have stated that their loved ones expressed no complaints about meals served at Lacey Creek, others described the food as average or disappointing. Specific suggestions were made for including more heart-healthy options on the menu since dietary considerations are crucial for many elderly individuals residing there. Furthermore, communication issues between administrative staff and families looking to navigate paperwork and care arrangements emerged as areas needing improvement for seamless service delivery.

Despite these hurdles, many families report positive personal experiences tied to their loved ones’ happiness at Lacey Creek. For instance, one family member shared enthusiasm about how well they felt their relative was being cared for — actively participating in social engagements — while another commended an individual staff member who demonstrated exceptional care and responsiveness throughout interactions during tours. Families appreciated the supportive living environment that allows older adults to transition onto Medicaid without leaving the community when funds dwindled.

Nevertheless, recurring themes regarding medication management surfaced across various reviews as major concerns affecting overall satisfaction with care provided at Lacey Creek. Multiple accounts mention severe lapses in this critical aspect leading not only to confusion among residents but potentially dangerous consequences if undetected mistakes occur regarding dosages or types prescribed.

Adding another layer of critique was feedback concerning maintenance issues within the facility itself—particularly reference was made regarding malfunctioning elevators that limited access to crucial amenities like exercise rooms and libraries situated on lower levels of building space available for resident engagement. Understandably! Residents found it frustrating—especially after paying premium fees—for services they felt should be readily accessible.

In summary, while Lacey Creek offers numerous advantages such as an attractive environment filled with friendly staff and ample opportunities for socialization through planned activities—inherent challenges exist concerning adequate staffing ratios during all hours which could jeopardize resident safety (especially related directly back toward medical treatment). These aspects warrant careful attention moving forward if they hope further fortify reputation amidst growing competition within senior living services sector cultivating better relations based upon trustworthiness established over years serving elderly populations seeking peace-of-mind solutions maintaining dignified independence later-life chapter narratives unfolding gracefully against backdrop fraught complexities faced today by countless seniors nationwide navigating similar terrain traversed by previous generations alongside theirs too!

This part of Downers Grove, Illinois offers a convenient and diverse range of amenities for senior living. With multiple pharmacies located within a few miles, accessing necessary medications and healthcare supplies is easily manageable. Additionally, the proximity to various places of worship provides opportunities for spiritual fulfillment. The area boasts a variety of dining options ranging from casual fast food to upscale dining experiences, ensuring that residents can satisfy their culinary preferences. Access to top-rated hospitals and medical facilities, such as DuPage Medical Center and Edward-Elmhurst Health Center, offers peace of mind in terms of health care accessibility. For recreation and leisure, several parks and theaters are within a short drive, providing opportunities for outdoor activities and entertainment. Cafes like Starbucks and Peet's Coffee offer cozy spots for socializing or enjoying a quiet cup of coffee. Overall, this area presents a well-rounded living environment with ample resources for seniors seeking convenience, community engagement, and quality healthcare services.

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (3.5 miles)

Transportation

• Metra (1.1 miles)
• Metra - Downers Grove Main Street (1.4 miles)
• Metra Train Station (4.9 miles)
• Metra (5.3 miles)
• Metra (5.8 miles)

Places of Worship

• St Andrews Episcopal Church (1.2 miles)
• College Church (5.4 miles)

Restaurants

• Cooper's Hawk Winery & Restaurant (1.5 miles)
• Portillo's Hot Dogs (1.7 miles)
• Chick-Fil-A (2.5 miles)
• Greek Islander Restaurant (2.7 miles)
• McDonald's (2.7 miles)
• Chick-Fil-A (3.7 miles)
• McDonald's (3.9 miles)

Hospitals

• DuPage Medical Center (1.5 miles)
• Edward-Elmhurst Health Center (5.6 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6.3 miles)

Theaters

• AMC DINE-IN Yorktown 18 (2.5 miles)
• Cinemark (3.6 miles)
• AMC Oakbrook Center 12 (4.9 miles)

Physicians

• Dupage Medical Group (2.9 miles)
• Salt Creek Medical Imaging (3.8 miles)
• Dupage Medical Group (4.3 miles)
• Dupage Medical Group (5.1 miles)
• Wheaton Eye Clinic (6.5 miles)
• Northwestern Medicine Proton Center (6.6 miles)
• Northwestern Medicine Orthopaedics Warrenville (6.8 miles)

Parks

• McCollum Park (3.4 miles)
• Newton Park (3.9 miles)
• Du Page Forest Preserve Dog Park (4 miles)
• Briar Knoll Park (4.4 miles)
• Seven Gables Park (4.5 miles)
• Surrey Ridge Park (4.7 miles)
• Illinois Prairie Path - Mile Marker Zero (5.8 miles)

Cafes

• Starbucks (3.5 miles)
• Qahwah House (3.6 miles)
• Starbucks (4.2 miles)
• Starbucks (4.9 miles)
• Peet's Coffee and Tea (5.8 miles)
• Panera Bread (5.9 miles)
• Starbucks (6.2 miles)