Providence Downers Grove

Pros

• The PT staff at the facility is great and gets their job done.
• The facility is very clean and well-maintained.
• The food at the facility is good and enjoyable.
• The activities at the facility are individualized and wonderful.
• The staff at Providence Healthcare and Rehabilitation are extremely nice and caring.
• The therapists from Marion Joy are great.
• The staff at the facility is gentle, caring, and prompt in providing assistance when asked.
• The facility has mostly single rooms with shared bathrooms.

Cons

• The facility now has 5 covid cases.
• Attendants overworked, don't wear masks.
• Laxity of basic medical care.
• Voices screaming for far too long.
• Dirty.
• Personal item disappeared.
• Staff and Nurses don't seem to care about Patients.
• Seemed in bad shape when visited.
• To big not enough people working there.
• The staff could care less, I would ask for assistance and they never came back.
• Short staff, non caring staff and bad food.
• They don't always help when some of them do need the help.
• Sometimes they leave residents in the common room by themselves.
• Some statements may reflect the personal opinion or experience of the reviewer rather than an objective fact about the facility itself.

Review

Providence Healthcare and Rehabilitation is a nursing home and rehabilitation facility that has received mixed reviews from family members of residents. Some have had terrible experiences, describing the facility as horrible and urging others not to send their loved ones there. They complain about overworked attendants who don't wear masks, laxity in basic medical care, dirty conditions, disappearing personal items, and an environment that feels like an insane asylum. One reviewer even mentioned that the facility currently has five COVID-19 cases.

One family member shared their mother's experience at Providence Healthcare and Rehabilitation after a hospital stay. While the initial impression was positive, they soon discovered that the nursing side of things was seriously understaffed. The staff would often blame each other or become defensive when asked questions. The individual also expressed concern about their mother being left waiting for up to half an hour for assistance to use the bathroom, leading to incontinence issues. Additionally, the staff failed to consistently provide prescribed medications and even ran out of wet wipes at one point.

Despite these negative experiences, another reviewer had a more positive outlook on their loved one's stay at Providence Healthcare and Rehabilitation. They were impressed with the cleanliness of the facility and praised the physical therapy staff for helping their mother regain strength. They found most services to be great, including nursing staff and food service. The reviewer even tasted their mother's food and found it to be good quality with options for dessert and drink choices.

Several reviewers mentioned concerns about staffing issues at Providence Healthcare and Rehabilitation. They observed tired and uninterested staff members who seemed overwhelmed with their workload. However, one nurse named Jennifer was specifically commended as being exceptional in her care.

Another positive aspect highlighted by a reviewer was how Providence Healthcare and Rehabilitation individualizes activities for each resident based on their interests. They mentioned amenities such as bingo games and outdoor facilities where families can spend time with their loved ones.

On the other hand, some reviewers expressed dismay at the lack of staff presence during nighttime hours. One family member stated that they had to provide most of the care for their wife, and another shared that it was hard to find a nurse or aide when needed.

Despite some mixed reviews, one family member highly recommended Providence Healthcare and Rehabilitation based on their experiences. They appreciated the gentle and caring staff, though they noted that asking for assistance was often necessary due to staff busyness. The reviewer also praised the therapists from Marion Joy and spoke positively about the cleanliness of the facility.

Lastly, another reviewer had a particularly negative experience with Providence Healthcare and Rehabilitation. They mentioned that staff members seemed uncaring, with a lack of response to requests for assistance. The dining room was reportedly uncomfortably cold, requiring residents to bring blankets in order to eat comfortably.

In conclusion, Providence Healthcare and Rehabilitation has received both praise and criticism from family members of residents. While some have had positive experiences with attentive staff, individualized activities, and clean facilities, others have expressed concerns about understaffing issues, lack of care provision, unclean conditions, and inadequate food quality. It is important for individuals considering this facility to carefully assess their loved one's specific needs and preferences before making a decision.

Restaurants

• Portillo's Hot Dogs (0.7 miles)
• Cooper's Hawk Winery & Restaurant (0.9 miles)
• Chick-Fil-A (1.4 miles)
• Greek Islander Restaurant (1.6 miles)
• McDonald's (2.8 miles)
• Macy's Marketplace (3.7 miles)
• Maggiano's (3.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Walmart Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (2.4 miles)
• Walgreens (3.4 miles)
• Walgreens (3.8 miles)

Theaters

• AMC DINE-IN Yorktown 18 (1.3 miles)
• AMC Oakbrook Center 12 (3.8 miles)
• Cinemark (4.8 miles)

Physicians

• Dupage Medical Group (1.8 miles)
• Salt Creek Medical Imaging (3.1 miles)
• Dupage Medical Group (4.6 miles)
• Dupage Medical Group (5.4 miles)
• Wheaton Eye Clinic (6.2 miles)
• Loyola Medicine Burr Ridge (6.9 miles)
• Northwestern Medicine Proton Center (7.4 miles)

Places of Worship

• St Andrews Episcopal Church (1.8 miles)
• College Church (5.3 miles)

Transportation

• Metra - Downers Grove Main Street (2 miles)
• Metra (2.3 miles)
• Metra (4.3 miles)
• Metra Train Station (4.4 miles)
• Metra (5.3 miles)

Hospitals

• DuPage Medical Center (2.4 miles)
• Edward-Elmhurst Health Center (4.9 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6.6 miles)

Cafes

• Qahwah House (2.5 miles)
• Starbucks (3.1 miles)
• Starbucks (4.7 miles)
• Starbucks (5.8 miles)
• Peet's Coffee and Tea (6.8 miles)
• Starbucks (6.9 miles)
• Panera Bread (7 miles)

Parks

• Du Page Forest Preserve Dog Park (3.2 miles)
• Newton Park (3.4 miles)
• McCollum Park (4.2 miles)
• Briar Knoll Park (4.5 miles)
• Seven Gables Park (4.9 miles)
• Illinois Prairie Path - Mile Marker Zero (5.8 miles)
• Surrey Ridge Park (5.9 miles)