Assistance Home Care Downers Grove

Pros

• They are a wonderful company and people to work with.
• They have competent and friendly caregivers.
• There is no pressure or sales pitches.
• They offer flexible hours and a pay-as-you-go model.
• If a caregiver must cancel, clients are immediately informed.
• They care deeply and are great at what they do.
• Gracie is happy with the current caregiver; the caregiver is compassionate, friendly, and outgoing.
• This agency serves as an example of how care should be provided.
• They are thoughtful in caregiver matching and go above and beyond for dementia care.
• Tony is a phenomenal manager who maintains daily communication; Isaiah is a kind assistant manager.
• Ashley is patient, kind, flexible, and responsible; she is a make-or-break component for a loved one's happiness.
• They can arrange care on short notice; the staff is professional and knowledgeable.

Cons

• They described the assistants as incompetent and the customer service as terrible.
• They claimed thousands were wasted and told others to go elsewhere.
• They indicated they had dropped the company in St. Louis.

Review

Assistance Home Care is repeatedly described by families as a standout in the field, distinguished not only by the quality of the caregivers but also by the way the company conducts its business. Clients praise a culture that feels sincere and unforced: no pressure sales, flexible hours, and a practical pay-as-you-go model that puts families in control. The overall impression is that the agency cares deeply about doing what's best for the person receiving care, and it translates into reliable, friendly support that fits real-life needs.

A recurring thread through the testimonials is the high caliber and warmth of the caregivers. Reviewers highlight caregivers who are compassionate, friendly, and engaging in a way that truly enriches the daily lives of their loved ones. One family notes that their caregiver is not only capable but also outgoing, creating a positive and comforting presence. In another case, a caregiver forms a genuine bond with an elderly parent, turning caregiving into meaningful companionship as well as assistance, which makes a tangible difference in happiness and well-being.

From the very first contact, the experience is described as thoughtfully matched and collaborative. Families recount a process where the manager comes out to interview as candidates, and the families interview the manager in return, leading to what feels like a true match rather than a transactional arrangement. The result, for many, is a level of care and an improvement in quality of life that feels almost unbelievable - a benchmark against which others in the industry should be measured. The sentiment is one of gratitude for a team that respects the dignity of the person being cared for and treats the family as partners.

There is also a strong emphasis on going beyond routine care to address complex needs, including scenarios involving dementia and memory loss. Care teams are praised for their thoughtfulness, problem-solving, and willingness to go the extra mile to smooth over difficulties as they arise. Families express heartfelt appreciation for their support, describing them as solutions-oriented and deeply dependable. The ability to navigate challenging issues with patience and understanding is frequently highlighted as a defining strength of Assistance Home Care.

Management is repeatedly named as a key differentiator. Tony, described as a phenomenal manager, maintains daily, clear communication with families and helps tailor schedules and services to suit evolving needs. The assistant manager, Isaiah, is likewise praised for his kindness and support. Caregivers like Jeffrey receive special recognition for not only attending to physical needs with gentleness but also for forming meaningful personal connections with the people they care for. In one account, Jeffrey becomes a trusted friend to a mother, reinforcing that compassionate care is about more than tasks - it's about presence and respect.

Individual stories also underscore the impact of specific caregivers. Ashley is singled out for the pivotal role she played in a father's happiness and contentment during aging, with a blend of patience, flexibility, and responsibility that made everything click for the family. When a short-notice need arose, the agency's responsiveness and professionalism shone again, illustrating how the team can adapt quickly to urgent circumstances while maintaining high standards. The consistent message is that the right caregiver can transform daily living, reduce stress, and bring real joy and reassurance to both the patient and their family.

Clients who have been with the agency for several months report ongoing satisfaction with accessibility, communication, and flexibility. They describe a team that is easy to reach, proactive about covering shifts when a caregiver is unavailable, and willing to adjust hours to accommodate doctor appointments and changing needs. The cumulative effect is a sense of trust and comfort, with many families stating they would highly recommend Assistance Home Care to others seeking attentive, respectful, and proficient support for loved ones.

While most feedback is overwhelmingly positive, one review offers a cautionary note about expansion into another market. A family in St. Louis recounts a negative experience, describing incompetent assistants and poor customer service, and attributing the problems to the same ownership team expanding into new territories. They characterize the outcome as a substantial waste of resources. This dissenting perspective stands in contrast to the broad consensus of praise and serves as a reminder that, as with any service, experiences can vary by location and specific team dynamics.

Nevertheless, the overarching impression from the majority of reviews is one of a passionate, caring, and mission-driven organization. The team's commitment to making a meaningful impact in the community and to supporting families through aging, memory challenges, and daily caregiving responsibilities shines through in every account. The combination of compassionate, capable caregivers; responsive, principled management; and flexible, patient-centered care positions Assistance Home Care as a trusted partner for families seeking dignified, high-quality support for their loved ones.

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.9 miles)
• Walgreens (3.6 miles)

Places of Worship

• St Andrews Episcopal Church (0.9 miles)
• College Church (5.7 miles)

Transportation

• Metra - Downers Grove Main Street (1.1 miles)
• Metra (1.1 miles)
• Metra Train Station (5.1 miles)
• Metra (5.4 miles)
• Metra (5.5 miles)

Restaurants

• Cooper's Hawk Winery & Restaurant (1.7 miles)
• Portillo's Hot Dogs (1.8 miles)
• Chick-Fil-A (2.5 miles)
• Greek Islander Restaurant (2.7 miles)
• McDonald's (2.9 miles)
• McDonald's (3.6 miles)
• The Country House (3.8 miles)

Hospitals

• DuPage Medical Center (1.8 miles)
• Edward-Elmhurst Health Center (5.3 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6.6 miles)

Theaters

• AMC DINE-IN Yorktown 18 (2.5 miles)
• Cinemark (3.7 miles)
• AMC Oakbrook Center 12 (4.7 miles)

Physicians

• Dupage Medical Group (2.9 miles)
• Salt Creek Medical Imaging (3.6 miles)
• Dupage Medical Group (4.2 miles)
• Dupage Medical Group (5.3 miles)
• Loyola Medicine Burr Ridge (6.6 miles)
• Wheaton Eye Clinic (6.8 miles)
• Northwestern Medicine Proton Center (6.9 miles)

Parks

• McCollum Park (3.2 miles)
• Du Page Forest Preserve Dog Park (3.8 miles)
• Newton Park (4.1 miles)
• Briar Knoll Park (4.7 miles)
• Seven Gables Park (4.9 miles)
• Surrey Ridge Park (4.9 miles)
• Meyer Woods Park (5.7 miles)

Cafes

• Starbucks (3.6 miles)
• Qahwah House (3.7 miles)
• Starbucks (4.2 miles)
• Starbucks (5.1 miles)
• Panera Bread (5.8 miles)
• Peet's Coffee and Tea (6 miles)
• Starbucks (6 miles)