Private Home Care Services - Downers Grove, IL

Pros

• Assisting Hands is a premier home care service supervised by dedicated professionals.
• The team demonstrates respect and affection, delivering fantastic care.
• Pauline provides fantastic care and ensures loved ones are well cared for.
• Keitcha provides valuable guidance and fosters a positive working environment.
• Bryce and Lucas deliver excellent service and are trusted guides for families.
• Richard and his team consistently take care of loved ones with exceptional care.
• Clients highly recommend Assisting Hands' care services.
• The staff are courteous, helpful, and responsive, including during emergencies.
• Irene has a wonderful work ethic and builds great relationships with clients.
• Eren and Ana go above and beyond in caring for elderly relatives.
• Bridget brings light into families' lives through thoughtful, high-quality care.

Cons

• The workers wouldn't answer their phones to pick up shifts, which led to lost clients.
• The service was described as poor, and the reviewer said they would not refer the company to anyone.
• After leaving a message for a same-day transport, there was no return call.
• A reviewer called the business an unprofessional chain.
• Sara Hall's attitude was criticized, with a suggestion that she needed to change it.
• Some reviewers felt the service was unreliable because staff did not consistently answer or return calls.

Review

There is a strong thread running through these experiences about honoring and caring for the elderly with dignity, guided by a team of dedicated professionals. Families repeatedly describe a service that truly centers on respect, affection, and attentive supervision. The praise often circles around the leadership and the collaborative spirit of the team, with mentions of Firelei Gonzalez as a standout presence, celebrated for leadership and a caring approach that infuses the whole organization with positivity. The sense of a close-knit, compassionate home care community is palpable, and many reviewers emphasize how the tone set by the team translates into meaningful, reliable support for loved ones.

Caregivers are repeatedly highlighted for their warmth and thoroughness. Pauline is singled out with admiration, with families noting that the team "will make sure your loved ones are taken care of" and that the level of care is truly fantastic. The emphasis on listening to needs and following through is a common through-line - families say their requests are heard and acted upon, and the resulting care feels personalized rather than generic. The trust families place in the caregivers is reinforced by stories of caregivers who show up with empathy, patience, and a readiness to adapt to each person's personality and routine.

Leadership and culture within Assisting Hands emerge as a key factor in the positive experiences. Keitcha, described as a caregiver leader manager, is praised for providing valuable guidance and support to the team. A positive attitude and contagious enthusiasm are credited with creating a healthy, supportive working environment - an atmosphere that families feel translates into better, more attentive care for their loved ones. The repeated thanks to Keitcha underscores the important link between leadership quality and the quality of care delivered on the ground.

Several families share heartfelt stories of care that went beyond expectations. Richard and his team are celebrated for their dedication to a loved one, with mentions of "the second time" they provided care and Bryce's attentiveness - answering questions and addressing concerns throughout the process. The ability to provide continuity and a reassuring presence during what can be a stressful period is repeatedly noted as a hallmark of the agency's strength. When families say they would trust these caregivers with their own relatives, that sentiment speaks to a deep level of confidence in the care plan and the people implementing it.

Trust, gratitude, and relief surface in multiple anecdotes about finding help during a time of need. One family describes discovering Assisting Hands when they were most in need and feeling they "couldn't be happier" with the service and experience. They call out that trusting a business with a loved one isn't easy, but the agency "exceeded our expectations." These reflections emphasize not only the practical aspects of care but also the emotional assurance that comes with reliable, respectful support during difficult times.

The specific individuals who make a tangible difference in day-to-day life are celebrated in several stories. Deja is noted for her considerate approach and for being a reliable presence in challenging circumstances, including an after-hours emergency where she stepped in. The appreciation for a caregiver who can be counted on during critical moments - "I would hire them again without a second thought" - highlights the value of dependable, compassionate support when family members are otherwise stretched thin. Bridget is also recognized for bringing light into the home, a reminder of how meaningful small acts of kindness can be in maintaining a sense of normalcy and comfort for someone who is navigating illness or aging.

Beyond the front-line caregivers, the office staff receive commendations for being kind, respectful, and helpful. Several families note that the administrative side of the relationship feels approachable and supportive, which can make the entire experience smoother and less stressful. The sense that someone is readily available to answer questions and coordinate care contributes to the overall trust families place in the agency.

There are, as in any service industry, some negative experiences noted. A few reviews point to gaps in communication, including instances where messages were not returned or calls went unanswered, which understandably caused frustration and concern. One reviewer describes experiences of poor service and a referral warning, noting that workers wouldn't answer the phone to pick up shifts and that client retention suffered as a result. Another expresses disappointment in attitude and overall professional handling. These entries serve as a reminder that, while many experiences are overwhelmingly positive, responsiveness and consistent communication are critical areas where some families felt improvements were needed.

Within this broader landscape, there are also mentions of other home care providers and experiences that reflect the same mix of strengths and challenges that families navigate when choosing care. A reviewer highlights a positive view of a company led by professionals with physical therapy backgrounds and sees value in integrating rehab-informed insights into ongoing home care. Conversely, others describe frustrations with scheduling, transfer of care, or general responsiveness in different agencies, underscoring the variability that families must consider when seeking in-home care.

Overall, the sentiment across the majority of these reviews is one of deep appreciation for compassionate, capable, and dependable care. Families consistently praise the personal touch - the way caregivers listen, adapt, and engage with their loved ones as if they were part of the family. They speak of leadership that fosters a positive culture, of caregivers who bring warmth and professionalism into daily routines, and of organizations that stand by their commitments through urgent situations and long-term planning. While occasional criticisms about communication and responsiveness remind us that room for improvement exists, the prevailing narrative is one of trust, gratitude, and relief that a skilled team is present to support aging family members with dignity, respect, and genuine affection.

This area of Downers Grove, Illinois offers a convenient and bustling community with a variety of amenities nearby. Within close proximity, you will find several pharmacies, hospitals, and physicians' offices, providing easy access to healthcare services. Additionally, there are numerous places of worship for spiritual needs, as well as transportation options such as Metra stations for convenient travel. For leisure activities, there are restaurants offering a range of dining options, theaters for entertainment, and parks for outdoor enjoyment. Cafes like Starbucks and Panera Bread provide relaxing spots to unwind or socialize with friends. Overall, this area provides a vibrant and diverse environment that can cater to the needs of seniors looking for a dynamic community in which to live.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.4 miles)
• Walgreens (2.6 miles)
• Walgreens (3.1 miles)
• Walgreens (3.6 miles)

Places of Worship

• St Andrews Episcopal Church (0.7 miles)
• College Church (5.9 miles)

Transportation

• Metra - Downers Grove Main Street (0.9 miles)
• Metra (1.3 miles)
• Metra (5.2 miles)
• Metra Train Station (5.3 miles)
• Metra (5.5 miles)

Restaurants

• Cooper's Hawk Winery & Restaurant (1.8 miles)
• Portillo's Hot Dogs (1.9 miles)
• Chick-Fil-A (2.4 miles)
• Greek Islander Restaurant (2.8 miles)
• McDonald's (3.1 miles)
• McDonald's (3.4 miles)
• The Country House (3.5 miles)

Hospitals

• DuPage Medical Center (2 miles)
• Edward-Elmhurst Health Center (5.1 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6.9 miles)

Theaters

• AMC DINE-IN Yorktown 18 (2.4 miles)
• Cinemark (3.8 miles)
• AMC Oakbrook Center 12 (4.6 miles)

Physicians

• Dupage Medical Group (3 miles)
• Salt Creek Medical Imaging (3.3 miles)
• Dupage Medical Group (4.2 miles)
• Dupage Medical Group (5.5 miles)
• Loyola Medicine Burr Ridge (6.3 miles)
• Wheaton Eye Clinic (7 miles)
• Northwestern Medicine Proton Center (7.2 miles)

Parks

• McCollum Park (3 miles)
• Du Page Forest Preserve Dog Park (3.6 miles)
• Newton Park (4.3 miles)
• Briar Knoll Park (4.9 miles)
• Surrey Ridge Park (5.1 miles)
• Seven Gables Park (5.1 miles)
• Meyer Woods Park (5.5 miles)

Cafes

• Starbucks (3.7 miles)
• Qahwah House (3.7 miles)
• Starbucks (4.2 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.8 miles)
• Starbucks (6 miles)
• Peet's Coffee and Tea (6.3 miles)