Lombard Place Assisted Living & Memory Care

Pros

• The facility is beautiful, clean, and cheery, creating an inviting atmosphere for residents and their families.
• Staff members are friendly, accommodating, and attentive to residents' needs, fostering a welcoming environment.
• The activity schedule is robust and offers a variety of engaging options for residents to participate in.
• Many reviewers highlighted the exceptional care provided by the caregiver team, ensuring that residents feel supported and encouraged to interact with others.
• The dining experience has received positive feedback for its quality and variety, with many meals described as tasty and plentiful.
• Several families noted improved communication from staff regarding their loved ones’ care needs and activities within the community.
• The presence of caring professionals who genuinely prioritize resident well-being was frequently mentioned as a standout feature of Lombard Place.
• Families appreciated new management's efforts in improving the facility's operations and overall resident experience.
• Outdoor areas for fresh air access were particularly valued in the memory care unit, enhancing residents’ quality of life.
• Overall satisfaction with the transition process into the community was expressed by multiple families, indicating a smooth adjustment period for new residents.

Cons

• The community was unresponsive when a loved one’s purse and dentures went missing for a week.
• The facility's cleanliness was consistently inadequate, with sticky floors that felt dirty.
• There was a noticeable shortage of staff, leading to concerns about care and attention.
• After a brief stay, the community refused to readmit a resident despite previous assurances, causing confusion and distress.
• Communication with the corporate office was very difficult, and administration frequently changed without addressing ongoing issues.
• The memory care area did not meet expectations compared to the assisted living section, creating disappointment for families seeking specialized care.
• Concerns were raised about the food quality and healthiness of meals provided to residents.
• Promised plans for acclimation support did not materialize, leaving new residents feeling neglected during their transition.
• Billing issues persisted, causing frustration among families regarding payment processes.
• The complexity of thermostat controls was cited as a nuisance in an otherwise appealing environment.

Review

Lombard Place Assisted Living & Memory Care has received a variety of impressions from families and individuals who have visited or resided in the community. While several reviewers noted beautiful facilities, friendly staff, and engaging activities, others highlighted significant issues that detracted from their experience. The feedback is a mix of praise and criticism, reflecting the complex nature of care in assisted living and memory care communities.

From the outset, many visitors remarked on the attractive appearance of Lombard Place during their tours. Descriptions of well-maintained common areas, inviting decor, and a cheerful atmosphere were common. Staff members were often described as friendly, accommodating, and genuinely concerned for residents' well-being. For families searching for memory care options for their loved ones, the nurturing environment—complete with activities such as movies and exercises—appealed to some prospective residents. The commitment to enhancing quality of life through varied programming was particularly noted as a strong point.

However, despite these positive aspects, several family members expressed disappointment with specific experiences within Lombard Place’s memory care unit. Concerns over cleanliness emerged frequently; some reported that the facilities felt sticky or unkempt at times. There were also mentions of insufficient staffing levels leading to challenges in communication and service delivery. In particular, one reviewer recounted an unsettling incident where their loved one’s personal items went missing but they were not informed until a week later—a situation that understandably raised concerns about safety and oversight within the facility.

Moreover, challenges with communication appeared to be a recurring theme among reviews. Families reported difficulty reaching corporate office representatives when issues arose and inconsistent follow-up concerning resident needs or concerns. One reviewer detailed an incredibly stressful situation wherein their loved one was discharged from the hospital only to be denied re-admission back into Lombard Place due to medication changes that had been previously agreed upon.. Such experiences can be distressing for families who rely on transparency during challenging times.

In contrast to these complaints surrounding memory care operations, some families shared overwhelmingly positive experiences regarding other aspects of Lombard Place's services outside this unit. Residents appreciated robust activity programs designed to keep them engaged while caregivers were praised for their kindness and attentiveness during interactions with residents. The dining experiences varied; while praise was directed at certain menu items being delicious or abundant compared to standard offerings for older adults—issues around consistency still surfaced.

Despite frustration related to operational hiccups commonly associated with transitions in management—such as turnover leading to inconsistency in caregiving—a number of recent reviews indicated improvements under new leadership initiatives focused on prioritizing resident safety protocols amid ongoing challenges presented by staffing shortages exacerbated by Covid-19 restrictions. Families noted better overall communication efforts throughout recent months as well as enhanced engagement strategies aimed at ensuring each resident feels welcomed within this community environment.

As more families evaluate their decision-making processes regarding assisted living arrangements like Lombard Place Assisted Living & Memory Care according to unique needs surrounding dementia or aging conditions coupled with overall quality standards necessary within such facilities—the varying perspectives collected will ultimately contribute toward shaping future recommendations about this community in its continual evolution over time.

This part of Lombard, Illinois offers a convenient and diverse range of amenities for senior living. With several reputable medical facilities such as Dupage Medical Group, Salt Creek Medical Imaging, and Northwestern Medicine Proton Center nearby, residents have access to quality healthcare services. There are also a variety of dining options including Greek Islander Restaurant, Cooper's Hawk Winery & Restaurant, and Portillo's Hot Dogs within close proximity. For leisure activities, residents can enjoy watching movies at AMC DINE-IN Yorktown 18 or AMC Oakbrook Center 12 theaters, as well as visiting nearby parks like Newton Park and Seven Gables Park for outdoor relaxation. Additionally, there are multiple cafes like Starbucks and Qahwah House for socializing with friends and neighbors. The area also provides transportation options with Metra stations for easy access to surrounding areas. Overall, this neighborhood offers a well-rounded and convenient environment for seniors looking to settle down in Lombard.

Physicians

• Dupage Medical Group (0.6 miles)
• Dupage Medical Group (3.3 miles)
• Salt Creek Medical Imaging (3.8 miles)
• Wheaton Eye Clinic (5.1 miles)
• Dupage Medical Group (6.7 miles)
• Northwestern Medicine Proton Center (7.6 miles)
• Northwestern Medicine Orthopaedics Warrenville (7.6 miles)

Restaurants

• Greek Islander Restaurant (0.7 miles)
• Portillo's Hot Dogs (0.8 miles)
• Cooper's Hawk Winery & Restaurant (1.1 miles)
• Chick-Fil-A (1.3 miles)
• McDonald's (2.6 miles)
• Macy's Marketplace (3.5 miles)
• Maggiano's (3.7 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walmart Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)

Theaters

• AMC DINE-IN Yorktown 18 (1.1 miles)
• AMC Oakbrook Center 12 (3.6 miles)
• Cinemark (6 miles)
• Addison Cinema Addison, Il (6.9 miles)

Cafes

• Qahwah House (1.3 miles)
• Starbucks (2.3 miles)
• Starbucks (5.6 miles)
• Starbucks (5.8 miles)
• Starbucks (6.2 miles)
• Starbucks (7.1 miles)
• Peet's Coffee and Tea (7.3 miles)

Parks

• Newton Park (2.2 miles)
• Du Page Forest Preserve Dog Park (3.6 miles)
• Briar Knoll Park (4 miles)
• Seven Gables Park (4.5 miles)
• Illinois Prairie Path - Mile Marker Zero (5 miles)
• Northside Park (5.1 miles)
• McCollum Park (5.7 miles)

Transportation

• Metra (2.8 miles)
• Metra Train Station (3 miles)
• Metra - Downers Grove Main Street (3.5 miles)
• Metra (3.6 miles)
• Metra (6.1 miles)

Hospitals

• DuPage Medical Center (3.2 miles)
• Edward-Elmhurst Health Center (5.5 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (7.1 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (7.2 miles)
• Central Dupage Hospital (7.2 miles)

Places of Worship

• St Andrews Episcopal Church (3.3 miles)
• College Church (4.4 miles)