Lexington Health Care Center - Lombard

Pros

• Crystal and Deloris in therapy, along with Deana the wound care nurse, received commendations for their support and care.
• The facility is noted for its cleanliness, with well-kept rooms and clean common areas.
• Residents benefit from nearby hospitals, shopping, and restaurant options that enhance their quality of life.
• The medical team appears to be attentive to residents' health needs, successfully facilitating doctor visits and check-ups.
• The staff members, including CNAs, are described as friendly and courteous during interactions with residents and families.
• Lexington Health Care Center is recognized for maintaining a clean environment that promotes a pleasant atmosphere for residents.
• Family members observe some level of urgency in care when they are present, indicating a commitment to improving resident experiences.

Cons

• The food at Bella Terra was terrible, leading to dissatisfaction among residents and their families.
• Many staff members at Bella Terra appeared indifferent and unresponsive to resident needs.
• Residents' call buttons often went unanswered for extended periods, indicating a lack of staffing and urgency.
• Instances were reported where residents were left sitting in their own urine for prolonged periods, reflecting poor care practices.
• There were concerns about the cleanliness of residents' personal grooming, such as dirty fingernails.
• The staff at one facility displayed questionable qualifications and poor decision-making skills regarding resident care.
• Medication changes were made without family notification, putting residents at risk and causing distress among relatives.
• Some residents experienced slow responses to requests for assistance, exacerbating feelings of neglect and frustration.

Review

The reviews of Bella Terra and Lexington Health Care Center highlight the varied experiences families have had while caring for their loved ones in these facilities. While both centers serve the crucial role of providing assistance to those needing additional care, they also reveal significant discrepancies in the quality of care, staff responsiveness, and overall resident satisfaction.

At Bella Terra, numerous families expressed dissatisfaction with the food served at the facility, describing it as terrible and unappetizing. This aspect seemed to dampen the overall experience of residents and their families. However, some staff members garnered mentions of appreciation for their hard work and dedication; Crystal and Deloris from therapy, along with Deana from wound care, were recognized for their exceptional service. Susannah, the social worker, was noted as being adequate in her performance amidst a backdrop where many other staff members appeared less engaged or attentive to residents' needs.

Another recurring concern among reviewers was the timeliness of staff responses to call buttons pressed by residents. A family member observed that during late-night hours, it often took an excessive amount of time for nurses to respond due to what seemed to be chronic understaffing. This lack of prompt attention raised alarms about the level of care provided during off-peak hours when family members were not present. Instances were highlighted where residents faced unsatisfactory conditions; one review described a distressing situation where residents in wheelchairs were left sitting in their own urine—an incident that speaks volumes about potential neglect and raises questions regarding resident dignity and safety.

Despite these issues, there were positive remarks regarding cleanliness within Bella Terra’s environment. Families reported that rooms were generally well-kept along with clean hallways and restrooms. The presence of shopping venues and restaurants nearby offered some convenience for families wishing to enjoy takeout or run errands—a redeeming quality amid complaints about internal operations. Yet still, concerns were noted regarding personal care; instances such as dirty fingernails went unaddressed unless family members intervened directly.

Conversely, Lexington Health Care Center presented a more favorable picture according to several reviews received about its skilled nursing building. Families reported consistent good care for their loved ones who resided there over extended periods. Patients like one elderly man recovering from a septic infection received physical therapy aimed at improving mobility while help with daily living needs was readily available. Cleanliness standards at this facility also appeared high; visitors remarked on its organized operations and pleasant atmosphere compared to other places.

Nonetheless, even Lexington Health Care Center is not free from critique; one reviewer pointed out unusual practices concerning infection control that raised red flags about health protocols within the facility. Additionally, although staff interactions appeared friendly and polite overall, concerns about food options mirrored those heard regarding Bella Terra—where meals often lack variety or are deemed monotonous by existing residents.

Yet another grave account surfaced from an individual reflecting upon an unacceptable experience altogether at a different location underlining simply how damaging inadequate staffing practices can be for vulnerable individuals relying on these institutions for aid—recounting how medication changes occurred without proper communication with family members led to increased risks for his grandmother's health condition. It reiterated an overarching theme pervasive across multiple reviews—the importance of open channels between medical personnel and patients' families when dealing with medications or treatment plans that influence health outcomes significantly.

In conclusion, while both Bella Terra Lombard and Lexington Health Care Center have their merits rooted in cleanliness and occasional dedicated staffing efforts evident through certain employees’ commendable actions toward resident care—the narratives collectively depict deeper systemic challenges faced by long-term care facilities today: namely burdensome staffing shortages leading to delayed responses resulting in neglectful situations alongside communication lapses endangering patient well-being profoundly demanding improvement across all levels within such vital establishments designed primarily around nurturing human life effectively.

Restaurants

• Portillo's Hot Dogs (0.8 miles)
• Cooper's Hawk Winery & Restaurant (1 miles)
• Greek Islander Restaurant (1 miles)
• Chick-Fil-A (1.5 miles)
• McDonald's (2.8 miles)
• Chick-Fil-A (3.7 miles)
• Macy's Marketplace (3.8 miles)

Physicians

• Dupage Medical Group (0.8 miles)
• Dupage Medical Group (3.1 miles)
• Salt Creek Medical Imaging (4.1 miles)
• Wheaton Eye Clinic (4.9 miles)
• Dupage Medical Group (6.7 miles)
• Northwestern Medicine Proton Center (7.4 miles)
• Northwestern Medicine Orthopaedics Warrenville (7.4 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)

Theaters

• AMC DINE-IN Yorktown 18 (1.3 miles)
• AMC Oakbrook Center 12 (3.8 miles)
• Cinemark (5.9 miles)
• Addison Cinema Addison, Il (6.9 miles)

Cafes

• Qahwah House (1.4 miles)
• Starbucks (2.5 miles)
• Starbucks (5.4 miles)
• Starbucks (5.7 miles)
• Starbucks (6 miles)
• Peet's Coffee and Tea (7 miles)
• Starbucks (7.1 miles)

Parks

• Newton Park (2 miles)
• Briar Knoll Park (3.7 miles)
• Du Page Forest Preserve Dog Park (3.9 miles)
• Seven Gables Park (4.3 miles)
• Illinois Prairie Path - Mile Marker Zero (4.8 miles)
• Northside Park (4.9 miles)
• McCollum Park (5.7 miles)

Transportation

• Metra (2.8 miles)
• Metra Train Station (2.9 miles)
• Metra (3.5 miles)
• Metra - Downers Grove Main Street (3.6 miles)
• Metra (6.3 miles)

Hospitals

• DuPage Medical Center (3 miles)
• Edward-Elmhurst Health Center (5.7 miles)
• Marianjoy Rehabilitation Hospital and Clinics (5.7 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (6.9 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (6.9 miles)
• Central Dupage Hospital (7 miles)

Places of Worship

• St Andrews Episcopal Church (3.4 miles)
• College Church (4.1 miles)