Advancare

Pros

• Padma has been a strong support with any questions, direction, and immediate responses.
• Advancare provides exactly what is needed and more.
• The staff are very professional and respond quickly and efficiently when issues arise.
• Padma ensures everything is set up before hospital discharge and walks clients through every step.
• Padma has a great team of physical therapists, occupational therapists, and nurses.
• PT Robin and nurse Melanie are caring, knowledgeable, compassionate, and excellent clinicians.
• Ryan the nurse is very professional, punctual, and thorough in his care.

Cons

• Padma Alavilli allegedly asked the husband to remove a Google review to protect the business, rather than addressing the customer's concerns.
• Her tone was described as condescending, including a remark like "well you've had this done before you should know the process."
• The reviewer claimed the company's response to the original post showed incompetence and lies, and that no patient satisfaction survey had ever been completed.
• A July 21 incident was described where a caller said a referral was required and that the office wouldn't call back until Monday, leaving the family frustrated and planning to switch providers.
• The care was described as the worst the reviewer had ever received, with band-aids thrown at them and told to do it themselves; only the physical therapist Daphne went above and beyond.
• The reviewer stated they would not recommend the company to anyone and would choose another homecare provider in the future.

Review

The collection of experiences with Advancare Home Health presents a picture of a company that frequently earns high marks for personal attention, professional care, and dependable service. Many reviewers repeatedly highlight the responsiveness and thorough support they receive, especially in the transition from hospital to home care. Across multiple posts, Padma emerges as a central figure in coordinating care, answering questions, and guiding families through complex medical needs. One reviewer explicitly calls Padma a strong, immediate resource for any questions and direction, and several others note that Padma is easy to work with, knowledgeable about medical specifics, and instrumental in ensuring a smooth setup before hospital discharge. The result is a sense of reliability and a calm, organized entry into home health service that families value when they're navigating recovery.

A common thread in the positive feedback is the caliber of the clinicians themselves - physical therapists, nurses, and occupational therapists who are described as caring, knowledgeable, and professional. Reviewers routinely mention timely responses, thorough explanations, and a level of hands-on care that makes complicated medical situations more manageable at home. For instance, PTs and nurses are praised for their expertise and for going beyond expectations to support recovery. Specific clinicians are singled out for their impact: Robin, the physical therapist, and Melanie, the nurse, are described as excellent, caring, and highly competent. Another reviewer notes Rhyan, a nurse working with a complicated stroke patient, helping ensure medication adherence and preventing readmission, while Helen, a nurse, is acknowledged for a leg infection case where proper care led to healing. Daphne, a physical therapist, is credited with extraordinary effort in a situation where the patient otherwise faced significant gaps in care. Taken together, these testimonials paint Advancare as a provider with a strong clinical team capable of addressing a wide range of rehabilitation and home health needs.

The sentiment about coordination and communication is consistently positive, particularly in relation to administrative staff and the process of setting up care. Reviewers describe administrators as easy to communicate with and capable of guiding families through the steps required to begin home care. A repeated compliment is that Padma helps to coordinate with hospitals, nurses, and social workers to ensure a patient's transition home includes all necessary supports. For a reviewer who used Advancare twice for an aging father - first in 2019 during a severe illness and again in 2024 after knee surgery - the ability to secure a fit-for-purpose care plan and to keep the family informed is highlighted as a major strength. The reviewer notes that Padma "walks you through every step" and that the team's organization makes a difficult period much more manageable, underscoring the value of proactive planning and clear communication.

Several accounts emphasize the overall dependability and the breadth of services offered. A reviewer who has worked with Advancare for five years describes the company as stable and dependable and mentions that Padma serves as an effective first point of contact who can translate medical needs into actionable home care plans. The ability to mobilize a multidisciplinary team - PT, OT, and nursing - around a patient's needs is repeatedly celebrated, and the logistical side of care management - such as scheduling, blood draws, and timely office responses - receives high marks. The sentiment is that Advancare consistently delivers on what it promises: professional caregivers who arrive on time, communicate well, and sustain a high level of care across various medical scenarios.

Not every experience with Advancare is portrayed as flawless, and the more recent entries introduce a cautionary note that tempers the otherwise overwhelmingly positive sentiment. In an edit dated August 3, a reviewer alleges that Padma Alavilli, described as VP of business strategy, called the reviewer's husband the morning of a hospital discharge with a demand to remove a Google review, suggesting it would "impact" the business. The reviewer characterizes the interaction as condescending and notes that neither they nor their husband had completed a patient satisfaction survey, questioning the practice of pressuring patients to influence public feedback. The same post recounts an earlier 7/21 incident in which service arrangements were delayed or miscommunicated - an on-call staff member allegedly set expectations about when services could begin and required a referral, only to create confusion when other information suggested otherwise. A separate, strongly negative recounting describes a scenario in which a nurse allegedly did not show up promptly, with band-aids being handed to the patient to perform basic care and a claim that Daphne the physical therapist once again stood out as the favorable part of the care - implying that the rest of the staff fell short of expectations. These narratives highlight that, while the company can provide exceptional clinical care and coordination, there can be significant inconsistencies in customer service experiences and administrative responsiveness.

In sum, the majority of voices here celebrate Advancare as a capable, compassionate, and professional home health partner, anchored by responsive leadership and a remarkable group of clinicians who frequently go above and beyond to support recovery at home. Padma figures prominently as a trusted liaison who helps families navigate hospital discharge, coordinate with hospitals and social workers, and stay aligned on care plans. The clinicians - Robin, Melanie, Rhyan, Helen, Daphne, and others - are repeatedly described as skilled and dedicated, delivering high-quality clinical care in a manner that eases the burden on patients and families. Yet, there are notable cautions about administrative hiccups and interactions that some reviewers found troubling, including perceived pressure regarding online reviews and inconsistent follow-through on service setup and communication. For families considering Advancare, these mixed experiences suggest that while the clinical team may be excellent and the care comprehensive, it may be wise to confirm administrative processes and ensure there is clear, timely communication about start times, referrals, and expectations to maintain the high standard that many reviewers have come to associate with the agency.

Physicians

• Dupage Medical Group (0.2 miles)
• Salt Creek Medical Imaging (3.5 miles)
• Dupage Medical Group (3.6 miles)
• Wheaton Eye Clinic (5.4 miles)
• Dupage Medical Group (7 miles)
• Loyola Medicine Burr Ridge (7.9 miles)

Restaurants

• Greek Islander Restaurant (0.3 miles)
• Chick-Fil-A (0.9 miles)
• Portillo's Hot Dogs (1.1 miles)
• Cooper's Hawk Winery & Restaurant (1.4 miles)
• McDonald's (2.1 miles)
• Macy's Marketplace (3 miles)
• Maggiano's (3.2 miles)

Theaters

• AMC DINE-IN Yorktown 18 (0.8 miles)
• AMC Oakbrook Center 12 (3.1 miles)
• Cinemark (6.3 miles)
• Addison Cinema Addison, Il (6.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.3 miles)

Cafes

• Qahwah House (0.9 miles)
• Starbucks (1.8 miles)
• Starbucks (5.9 miles)
• Starbucks (6.2 miles)
• Starbucks (6.7 miles)
• Starbucks (7 miles)
• Peet's Coffee and Tea (7.7 miles)

Parks

• Newton Park (2.5 miles)
• Du Page Forest Preserve Dog Park (3.2 miles)
• Briar Knoll Park (4.5 miles)
• Seven Gables Park (5 miles)
• Illinois Prairie Path - Mile Marker Zero (5.4 miles)
• Northside Park (5.5 miles)
• Berens Park (5.5 miles)

Transportation

• Metra (2.7 miles)
• Metra Train Station (3.3 miles)
• Metra - Downers Grove Main Street (3.6 miles)
• Metra (3.8 miles)
• Metra (5.7 miles)

Places of Worship

• St Andrews Episcopal Church (3.4 miles)
• College Church (4.8 miles)

Hospitals

• DuPage Medical Center (3.6 miles)
• Edward-Elmhurst Health Center (5.1 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6.4 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (7.6 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (7.6 miles)
• Central Dupage Hospital (7.6 miles)