Advancare in Lombard, IL

Pros

• Padma provides strong support with questions, direction, and immediate responses.
• The staff is highly professional and responds quickly and efficiently to issues.
• AdvanCare is an exceptional agency that is easy to communicate with the administrators.
• Padma ensures everything is set up before hospital discharge and walks clients through every step.
• Padma's team, including PTs, OTs, and nurses, is highly recommended.
• Robin and Melanie are caring, knowledgeable, compassionate, and excellent clinicians.
• Ryan is professional, punctual, and thorough in his care.
• The service is life-saving for patients who need home care.

Cons

• The reviewer claims Padma was condescending and pressured them to remove a Google review, with no effort to mend the situation.
• The reviewer alleges incompetence and that staff lied to cover it up.
• The reviewer reports a lack of follow-up and missed return calls from the company.
• The reviewer describes the care as the worst they have ever had, with a nurse not performing her duties and band-aids being thrown at them.
• The reviewer states they would go elsewhere for home health services due to these issues.

Review

Advancare Home Health in Lombard is best suited for families navigating post-acute recovery at home who want top?tier nursing, physical and occupational therapy, and a care team that communicates with precision. It excels when the recovery plan hinges on medical supervision, timely therapy, and thorough progress updates after hospital discharge - think knee replacement, back surgery, stroke recovery, or complex medical needs that demand close monitoring and rapid adjustments. For households seeking an absolute, 24/7 flawless schedule with zero gaps or a single, guaranteed point of contact across every interaction, alternatives should be explored. Advancare's model prizes proactive coordination and clinical fluency over rigid, one?size?fits?all guarantees, which works well for many but not all situations.

The core strengths center on clinical quality and responsive care coordination. The leadership contact often cited is Padma Alavilli, VP of business strategy, who routinely functions as the indispensable bridge between hospital discharge and home care. Setup is frequently completed before the patient leaves the hospital, which reduces chaos during the critical first days at home. Families consistently report administrators who are accessible, and a care team - nurses, physical therapy, and occupational therapy - described as punctual, compassionate, and highly knowledgeable. This is not generic home health; it is a deliberately coordinated clinical effort designed to keep the patient progressing and out of the hospital again.

When the pros are in place, outcomes reflect the investment. Quick responses to issues and a clear progression plan translate into safer, smoother recoveries at home. PT and nursing care are framed around real progress, with clinicians who understand medication management, activity restrictions, and how to integrate therapy into daily routines. The hospital-to-home transition is often seamless, aided by the agency's ability to interface with hospital social workers and physicians. For families seeking reassurance that the home setting will be medically managed with hands-on expertise, these elements are the decisive positives that repeatedly surface in reviews.

Still, the service is not without notable downsides. A pair of one-star experiences highlights reliability and communication gaps: delays in returning calls, missed visits, and ambiguity around referrals and next steps. A particularly troubling post alleges disrespectful behavior from a senior administrator and pressure to remove negative feedback, raising questions about consistency in customer service and the handling of difficult conversations. Taken together, these accounts underscore a risk: administrative and on?call dimensions can falter even when the clinical team performs well, leaving families chasing answers during urgent recovery windows.

Those risks do not erase the benefits, but they do shift the decision calculus. For families prioritizing clinical excellence and a robust care?coordination framework, Advancare delivers with skilled clinicians, rapid issue resolution, and effective transitions that support safer recoveries at home. The caveat is that reliable scheduling and consistently accessible leadership must be present to fully realize that promise. Prospective clients should insist on a named, accountable care manager, a dedicated primary nurse and therapist pair, and a clearly defined on-call protocol with guaranteed weekend coverage. A structured trial period with measurable milestones can separate consistently reliable teams from those with intermittent gaps.

In the end, Advancare is a compelling option for families who want aggressive, hospital-adjacent home health with proven clinical execution and proactive coordination. It earns its favorable reputation when care teams stay consistent, communicate clearly, and respond promptly to both clinical and logistical needs. For households that cannot tolerate intermittent missed visits, uneven follow-up, or questionable administrative conduct, serious alternatives deserve consideration - look for agencies with explicit service guarantees, stronger on?call coverage, and clearly defined escalation paths. The prudent path is a careful intake, a named liaison, and comparisons across a couple of providers to ensure the chosen partner can sustain the level of care required through the full recovery window.

Physicians

• Dupage Medical Group (0.2 miles)
• Salt Creek Medical Imaging (3.5 miles)
• Dupage Medical Group (3.6 miles)
• Wheaton Eye Clinic (5.4 miles)
• Dupage Medical Group (7 miles)
• Loyola Medicine Burr Ridge (7.9 miles)

Restaurants

• Greek Islander Restaurant (0.3 miles)
• Chick-Fil-A (0.9 miles)
• Portillo's Hot Dogs (1.1 miles)
• Cooper's Hawk Winery & Restaurant (1.4 miles)
• McDonald's (2.1 miles)
• Macy's Marketplace (3 miles)
• Maggiano's (3.2 miles)

Theaters

• AMC DINE-IN Yorktown 18 (0.8 miles)
• AMC Oakbrook Center 12 (3.1 miles)
• Cinemark (6.3 miles)
• Addison Cinema Addison, Il (6.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.3 miles)

Cafes

• Qahwah House (0.9 miles)
• Starbucks (1.8 miles)
• Starbucks (5.9 miles)
• Starbucks (6.2 miles)
• Starbucks (6.7 miles)
• Starbucks (7 miles)
• Peet's Coffee and Tea (7.7 miles)

Parks

• Newton Park (2.5 miles)
• Du Page Forest Preserve Dog Park (3.2 miles)
• Briar Knoll Park (4.5 miles)
• Seven Gables Park (5 miles)
• Illinois Prairie Path - Mile Marker Zero (5.4 miles)
• Northside Park (5.5 miles)
• Berens Park (5.5 miles)

Transportation

• Metra (2.7 miles)
• Metra Train Station (3.3 miles)
• Metra - Downers Grove Main Street (3.6 miles)
• Metra (3.8 miles)
• Metra (5.7 miles)

Places of Worship

• St Andrews Episcopal Church (3.4 miles)
• College Church (4.8 miles)

Hospitals

• DuPage Medical Center (3.6 miles)
• Edward-Elmhurst Health Center (5.1 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6.4 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (7.6 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (7.6 miles)
• Central Dupage Hospital (7.6 miles)