Assisting Hands - Hinsdale in Downers Grove, IL

Pros

• The service is described as the best for grandparents, supervised by dedicated professionals.
• The team provides fantastic care through Pauline, ensuring loved ones are well cared for.
• Keitcha provides valuable guidance and support, creating a positive working environment for the caregiver team.
• The agency is highly recommended for quality care and has a great team.
• They listen to clients' needs and deliver.
• Richard and his team care for loved ones and receive high recommendations; Bryce is extremely caring and responsive.
• Assisting Hands Home Care delivers outstanding service and experience, exceeding expectations.
• Deja is a considerate and helpful caregiver, with the staff treating clients like the only client and responding promptly.
• Eren and Ana provide outstanding, family-style care, going above and beyond.
• Assisting Hands is led by physical therapists, offering rehab-informed care and ongoing support.

Cons

• The workers wouldn't answer their phone to pick up shifts.
• They lost clients because of the service.
• Sara Hall needs to change her attitude.
• There was no return call after being referred.
• An unprofessional chain.

Review

Assisting Hands - Hinsdale in Downers Grove is best suited for families seeking in-home, highly individualized elder care delivered under experienced supervision. This agency shines for clients who want a steady, compassionate care team that feels like an extension of the family, with leadership actively guiding caregivers and ensuring quality. The care model is clearly anchored in a hands-on, rehab-informed mindset, courtesy of owners and supervisors with physical therapy backgrounds. Families consistently observe that supervision by Firelei Gonzalez and a well-coordinated caregiving staff translates into steady attention to daily needs, respectful interactions, and proactive problem-solving. For seniors who need help with activities of daily living, medication reminders, light rehab, and warm, dependable companionship, this is a clear fit.

Those who prioritize flawless, always-on communication or guaranteed 24/7 responsiveness may want to explore alternatives. Several accounts flag occasional communication gaps: missed calls, slow responses to urgent questions, and references to an "unprofessional chain" when shifts were not covered. While many clients describe rapid placements and solid after-hours support, prospective families should test responsiveness upfront, request direct contact with a supervisor, and review the escalation process for caregiver absences. If top priority is rock-solid scheduling reliability and minimal friction in month-to-month planning, it pays to compare with agencies that operate on a larger, more structured call-out system.

The strongest upside is the caregiver quality and the leadership backbone. Caregivers are described as caring, considerate, and capable of handling complex needs with patience and tact. The rehab-fluent perspective of the owners and the clinical underpinnings of the team help bridge hospital-to-home transitions, enabling care plans to adapt as conditions change. Families consistently report feeling listened to and seeing caregivers deliver on requested services, which builds lasting trust. When pressures arise - whether scheduling tightness or emergencies - the agency's ability to mobilize a capable caregiver quickly and provide after-hours support mitigates some of the communication drawbacks in practical terms.

Practical strengths show up in day-to-day interactions: continuity where possible, attentive routine care, and a sense that the client is treated like family. Specific caregivers emerge as standout performers - Deja, Irene, Eren, Ana, Bridget, Bryce, and Lucas - known for reliability, empathy, and responsive tailoring to individual needs. The clinical lens and professional leadership translate into smoother rehab-informed care plans and measurable progress for relatives transitioning from hospital or rehab settings. Families repeatedly note that requests are acknowledged and followed through, which significantly reduces stress during challenging chapters and reinforces trust in the team's long-term commitment.

Before engaging, families should pin down expectations around continuity and supervision. Request caregiver profiles and a clear plan for substitutions to preserve consistency. Confirm who the primary supervisor is, how to reach them, and what the escalation path looks like for urgent questions or changes in care goals. Probe about after-hours coverage and back-up staffing to avoid gaps, and demand references from families with similar needs. Open discussions about pricing are worthwhile; some clients perceive pricing as reasonable when communication is reliable, while others flag budgeting friction if scheduling remains inconsistent. A short trial period can reveal how well the team meshes with the loved one's routines and preferences.

This community is a strong fit for families seeking hands-on, rehab-minded in-home care with a leadership-driven approach and a tangible commitment to treating seniors with dignity and warmth. It is less ideal for those who cannot tolerate sporadic communication or who require near-perfect scheduling reliability without escalation. For families willing to verify responsiveness, insist on continuity, and engage with caregivers who genuinely invest in a client's well-being, Assisting Hands - Hinsdale offers compelling value and a favorable overall track record, supported by a 4.6 rating from 19 reviews. The decision hinges on whether the priority is a trusted, person-centered team that can adapt to evolving needs while preserving the comfort of familiar faces every day.

This part of Downers Grove, Illinois offers convenient access to transportation with several Metra stations located within a few miles. The area also boasts a variety of places of worship, pharmacies, hospitals, restaurants, cafes, theaters, parks, and physicians' offices, providing essential services and amenities for seniors. With options for dining out or grabbing a quick bite at familiar chains like McDonald's and Chick-Fil-A, as well as more upscale options like Cooper's Hawk Winery & Restaurant, residents can enjoy a range of culinary experiences. Additionally, the presence of multiple medical facilities such as DuPage Medical Center and Edward-Elmhurst Health Center ensures easy access to healthcare services. Overall, this part of Downers Grove offers a convenient and diverse living environment for seniors looking to settle in the area.

Transportation

• Metra (0.1 miles)
• Metra - Downers Grove Main Street (1.4 miles)
• Metra Train Station (5.9 miles)
• Metra (6.3 miles)
• Metra (6.5 miles)

Places of Worship

• St Andrews Episcopal Church (1.3 miles)
• College Church (6 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (1.8 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.4 miles)
• Walmart Pharmacy (2.6 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)

Hospitals

• DuPage Medical Center (1.5 miles)
• Edward-Elmhurst Health Center (6.2 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6.6 miles)

Restaurants

• McDonald's (1.8 miles)
• Cooper's Hawk Winery & Restaurant (2.7 miles)
• Portillo's Hot Dogs (2.9 miles)
• McDonald's (3 miles)
• Wendy's (3.1 miles)
• McDonald's (3.7 miles)
• Chick-Fil-A (3.7 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (4.3 miles)
• Panera Bread (4.8 miles)
• Qahwah House (4.9 miles)
• Starbucks (5 miles)
• Peet's Coffee and Tea (5.1 miles)
• Starbucks (5.5 miles)

Theaters

• Cinemark (2.5 miles)
• AMC DINE-IN Yorktown 18 (3.7 miles)
• AMC Oakbrook Center 12 (6 miles)

Parks

• McCollum Park (2.6 miles)
• Surrey Ridge Park (3.7 miles)
• Briar Knoll Park (4.8 miles)
• Seven Gables Park (4.8 miles)
• Newton Park (4.9 miles)
• Du Page Forest Preserve Dog Park (4.9 miles)
• Meyer Woods Park (4.9 miles)

Physicians

• Dupage Medical Group (3 miles)
• Dupage Medical Group (4.1 miles)
• Salt Creek Medical Imaging (4.6 miles)
• Dupage Medical Group (6 miles)
• Northwestern Medicine Proton Center (6.2 miles)
• Northwestern Medicine Orthopaedics Warrenville (6.5 miles)
• Loyola Medicine Burr Ridge (6.8 miles)