Assisting Hands - Hinsdale

Pros

• The service is described as the best for grandparents, supervised by dedicated professionals.
• Pauline provides fantastic care and the team ensures loved ones are well cared for.
• Assisting Hands is a great place to work; Keitcha provides valuable guidance and creates a great working environment.
• The agency is strongly recommended for quality care and has a great team.
• They listened to the clients' needs and delivered.
• Richard and his team provided caring services for a loved one on two occasions; Bryce was extremely caring and responsive.
• The family found Assisting Hands reliable in a time of need and were happier with the service; they exceeded expectations.
• The company is regarded as great.
• The family is thrilled with the care and attention by Assisting Hands'caretakers; Bryce and Lucas provided fantastic service.
• Assisting Hands provided exceptional service; Deja was considerate, helpful and pleasant; after-hours emergency handled; the family would hire them again and request Deja.
• The office staff are nice, respectful, and helpful.
• Irene is amazing and has a wonderful work ethic; clients develop great relationships with her.

Cons

• One reviewer described the service as poor and unprofessional, saying they would not refer the company to anyone.
• The workers wouldn't answer their phones to pick up shifts, resulting in lost clients.
• Sara Hall's attitude was criticized and suggested to change.
• A reviewer labeled the company as an unprofessional chain.
• There was no return call after leaving a message.
• The service was criticized as poor service and poor business.
• They noted that excellent service would only occur if the company bothered to answer or return calls.

Review

Assisting Hands Home Care stands out in the stories of families seeking trustworthy, compassionate support for their aging loved ones. Across multiple accounts, the emphasis is on a service that puts respect, dignity, and affection at the forefront. Families describe the care as a standout choice for grandparents and seniors, guided by dedicated professionals who supervise and support every step of the caregiving process. The sense conveyed is that this is more than a service; it is a thoughtful, reliable presence in a time when a little extra help can make a huge difference in daily life and peace of mind.

A recurring thread across many reviews is the strength of leadership and the nurturing, collaborative culture fostered by the organization. Supervision by respected figures, including noted leaders like Firelei Gonzalez and Keitcha, is highlighted as a key driver of quality care. The praise extends beyond individual caregivers to the environment they create: a positive attitude, contagious enthusiasm, and a supportive team dynamic that helps caregivers do their best work every day. Families repeatedly mention feeling cared for not only by the caregivers themselves but by the professional guidance that helps the whole service run smoothly.

Caregivers themselves are frequently named and celebrated for their kindness, thoughtfulness, and attentiveness. Pauline is singled out for exceptional care, while Bryce and Lucas are commended for their reliability and the high level of service they provide. In one account, a family notes how Bryce was extremely caring and available to answer questions and address concerns throughout the process, building trust and confidence with a loved one's ongoing needs. Another account praises Deja for her considerate, insightful approach and her ability to treat clients with individualized attention, even going the extra mile during after-hours emergencies. The pattern in these stories is clear: skilled, compassionate caregivers who treat clients like family and respond quickly and thoughtfully to changing needs.

Trust and reliability emerge as core values, with families describing the agency as a dependable partner through challenging moments. Many reviews recount how the team listened carefully, understood specific requirements, and delivered care that aligned with families' expectations. In one testimonial, a family specifically notes the comfort of knowing their loved one was in the care of people who could be trusted to meet both practical and emotional needs. The sense of gratitude is palpable when families reflect on second experiences with the agency and the continued confidence they have in the caregivers and the care plans tailored for their loved ones.

Several stories highlight the practical, hands-on benefits of working with Assisting Hands. Families speak of timely availability, after-hours support, and the ability to navigate transitions - from hospital or rehab facilities back home - with competence and empathy. One reviewer describes a seamless experience during a difficult period, with a caregiver who brought light into their lives every day. Others share appreciation for the agency's capacity to integrate care with a broader understanding of rehabilitation, noting that the ownership and professional backgrounds of the staff - such as the founders being physical therapists - provide an added layer of expertise to care plans for seniors returning from hospital stays or rehab programs.

Of course, no service is without its challenges in real-world use. Several accounts provide a stark counterpoint, underscoring that responsiveness and communication can sometimes falter. Some reviews describe situations where calls were not returned promptly or where scheduling and shift coverage fell short, leading to frustration and loss of clients' confidence. One reviewer even calls out an individual's attitude and a perception of unprofessional behavior, reminding readers that even highly regarded services have room for improvement. These negative experiences are not the norm in the collection, but they are candid reminders that reliable communication remains a critical piece of excellent home care.

In the end, the overall picture painted by these reviews is of a service with substantial strengths: compassionate, capable caregivers; supportive leadership; and a genuine commitment to honoring the dignity of seniors and the trust families place in them. The positive experiences - caregivers who feel like part of the family, families who feel heard and reassured, and a team that can step in during emergencies - are powerful proof of the value many families find in Assisting Hands Home Care. At the same time, the voices calling for improved communication and consistency serve as a constructive reminder that ongoing attention to responsiveness is essential to maintaining and growing that trust.

This part of Downers Grove, Illinois offers convenient access to transportation with several Metra stations located within a few miles. The area also boasts a variety of places of worship, pharmacies, hospitals, restaurants, cafes, theaters, parks, and physicians' offices, providing essential services and amenities for seniors. With options for dining out or grabbing a quick bite at familiar chains like McDonald's and Chick-Fil-A, as well as more upscale options like Cooper's Hawk Winery & Restaurant, residents can enjoy a range of culinary experiences. Additionally, the presence of multiple medical facilities such as DuPage Medical Center and Edward-Elmhurst Health Center ensures easy access to healthcare services. Overall, this part of Downers Grove offers a convenient and diverse living environment for seniors looking to settle in the area.

Transportation

• Metra (0.1 miles)
• Metra - Downers Grove Main Street (1.4 miles)
• Metra Train Station (5.9 miles)
• Metra (6.3 miles)
• Metra (6.5 miles)

Places of Worship

• St Andrews Episcopal Church (1.3 miles)
• College Church (6 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (1.8 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.4 miles)
• Walmart Pharmacy (2.6 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)

Hospitals

• DuPage Medical Center (1.5 miles)
• Edward-Elmhurst Health Center (6.2 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6.6 miles)

Restaurants

• McDonald's (1.8 miles)
• Cooper's Hawk Winery & Restaurant (2.7 miles)
• Portillo's Hot Dogs (2.9 miles)
• McDonald's (3 miles)
• Wendy's (3.1 miles)
• McDonald's (3.7 miles)
• Chick-Fil-A (3.7 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (4.3 miles)
• Panera Bread (4.8 miles)
• Qahwah House (4.9 miles)
• Starbucks (5 miles)
• Peet's Coffee and Tea (5.1 miles)
• Starbucks (5.5 miles)

Theaters

• Cinemark (2.5 miles)
• AMC DINE-IN Yorktown 18 (3.7 miles)
• AMC Oakbrook Center 12 (6 miles)

Parks

• McCollum Park (2.6 miles)
• Surrey Ridge Park (3.7 miles)
• Briar Knoll Park (4.8 miles)
• Seven Gables Park (4.8 miles)
• Newton Park (4.9 miles)
• Du Page Forest Preserve Dog Park (4.9 miles)
• Meyer Woods Park (4.9 miles)

Physicians

• Dupage Medical Group (3 miles)
• Dupage Medical Group (4.1 miles)
• Salt Creek Medical Imaging (4.6 miles)
• Dupage Medical Group (6 miles)
• Northwestern Medicine Proton Center (6.2 miles)
• Northwestern Medicine Orthopaedics Warrenville (6.5 miles)
• Loyola Medicine Burr Ridge (6.8 miles)