The Moorings of Arlington Heights

Pros

• The Moorings of Arlington Heights provides excellent care, with knowledgeable nurse practitioners and attentive certified nurse assistants.
• The facility features a pleasant environment, including a bird sanctuary in the lobby, which creates a welcoming atmosphere for residents and visitors.
• Families appreciate the variety of meal options available to residents, as well as the daily check-ins from staff.
• The physical and occupational therapy areas are described as bright and spacious, contributing to a positive rehabilitation experience.
• Residents enjoy engaging activities and community spaces, such as gardens, walking paths around a lake, and access to a library and beauty salon.
• Many caregivers are noted for being friendly and accommodating, demonstrating genuine concern for residents' well-being.
• Overall impressions of the facility are that it is well-maintained, clean, and offers reasonable pricing for the services provided.
• Several families express their willingness to recommend The Moorings of Arlington Heights to others based on their positive experiences with staff and care quality.

Cons

• Some residents and families reported that the staff was short, leading to concerns about health and safety due to a lack of supervision.
• There were instances of miscommunication among staff, with caregivers being unaware of residents' specific needs.
• Families voiced dissatisfaction with the pressure placed on residents to sign documents while in rehab, which they felt was inappropriate.
• One reviewer noted that the memory support unit lacked adequate training for handling dementia or Alzheimer's patients.
• Concerns were raised about a decline in the facility's cleanliness and overall quality, suggesting it had gone downhill with increased staff turnover.
• The medical staff reportedly failed to properly assess or monitor some residents' health conditions, leading to avoidable complications.
• One family expressed frustration with inadequate pain management for their loved one, highlighting poor response times from nursing staff.
• A review mentioned that the food options may not cater well to individual preferences or dietary restrictions due to mass preparation for many residents.

Review

The Moorings of Arlington Heights has garnered a mix of reviews, reflecting both positive experiences and significant concerns about care quality and staff responsiveness. For many families, the experience at The Moorings starts positively with initial assessments and interactions, particularly during rehabilitation stays. One reviewer noted that their husband received excellent care for five weeks after being transferred from the hospital. They praised the knowledgeable nurse practitioner who meticulously managed medication needs and appreciated the certified nursing assistants (CNAs) for their training and attentiveness to patient needs. The bright physical therapy area and pleasant atmosphere, complemented by features such as a bird sanctuary in the lobby, created an overall welcoming environment.

The dining experiences at The Moorings also drew mixed responses. While some residents found the food satisfactory—even if not heavily seasoned—others felt that meal options were limited by a standard menu designed for large numbers of patients. Overall, there was commendation for the facility's approach to meals, with flexibility in choices including sandwiches and hotdogs if residents didn’t want the day’s main offerings. Many reviewers expressed a general sense of appreciation for how friendly and accommodating staff members were, helping foster a sense of community.

However, not all feedback was positive or consistent across reviews. Some accounts highlighted serious shortcomings in communication between staff members regarding patients' needs, especially within memory care settings. A family member whose mother resided in assisted living expressed frustration over inadequate support for individuals living with dementia or Alzheimer's disease—a critique supported by observations of high staff turnover rates leading to chaotic oversight of residents’ care. They worried that these vulnerabilities could lead to oversights in medical necessities or compromises in patient safety.

Concerns about staffing levels were echoed across multiple reviews as well; instances where family members had to advocate aggressively on behalf of loved ones underscored potential gaps in regular monitoring and care procedures. One reviewer detailed an alarming encounter involving their father who experienced delayed intervention when he suffered complications related to urinary retention—a situation they attributed to insufficient staff presence during evening hours. This incident raised questions about hiring practices and adequate employee training.

In stark contrast to numerous positive remarks about certain caregivers' compassion and dedication, several negative experiences emphasized what reviewers perceived as systemic issues within The Moorings operations—indicating a lack of cohesive coordination among team members which directly impacted patient outcomes. Medical decisions made without comprehensive evaluations led another reviewer to question whether doctors at The Moorings adequately understood their loved ones’ complex health backgrounds before prescribing new medications.

Despite the array of opinions presented, an underlying theme persisted: while some found solace in quality rehabilitative services with supportive caregivers at The Moorings, others faced harrowing circumstances exemplified by poor communication practices that amplified stress during already difficult times for families seeking quality care for their relatives. Therefore, prospective residents or families considering this facility are encouraged to weigh these contrasting narratives carefully in evaluating whether it aligns with their expectations or specific healthcare needs before making any commitments.

This area of Arlington Heights, Illinois offers a variety of amenities that may appeal to seniors looking for a convenient and vibrant community. With a range of dining options such as Culver's, Portillo's Hot Dogs, Olive Garden, and Raising Cane's Chicken Fingers nearby, residents can enjoy a diverse selection of restaurants. Additionally, there are several Starbucks cafes for those who enjoy coffee and socializing. For healthcare needs, multiple Walgreens pharmacies are easily accessible, along with NCH Northwest Community Hospital located within a short distance. Outdoor enthusiasts can appreciate the nearby parks like Ned Brown Preserve and Lake Arlington for leisurely walks or recreational activities. Furthermore, the presence of theaters like AMC Streets of Woodfield 20 provides entertainment options. Places of worship such as St Thomas Of Villanova and transportation facilities like O'Hare Multi-Modal Facility and Airport Transit System are also conveniently located in this area.

Restaurants

• Culver's (1 miles)
• Portillo's Hot Dogs (1.8 miles)
• McDonald's (2.1 miles)
• Olive Garden (3.1 miles)
• Raising Cane's Chicken Fingers (3.2 miles)
• McDonald's (3.3 miles)
• Maggiano's (3.5 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (5.2 miles)
• Starbucks (5.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2.6 miles)
• Walgreens (2.8 miles)
• Walgreens (3 miles)
• Walgreens (4.5 miles)
• Walgreens (4.5 miles)
• Walgreens (4.6 miles)

Hospitals

• NCH Northwest Community Hospital (1.1 miles)
• Glenbrook Hospital (6.4 miles)

Physicians

• Arlington Eye Physicians (1.4 miles)
• Premier Eye Care & Surgery (6.2 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (6.2 miles)
• Physicians Cosmetic Institute (6.2 miles)

Parks

• Ned Brown Preserve (2.9 miles)
• Lake Arlington (3.5 miles)
• Olympic Park (4.4 miles)
• Abrahamsen Park (5.8 miles)
• Fabbrini Park (7.1 miles)

Theaters

• AMC Streets of Woodfield 20 (3.6 miles)

Places of Worship

• St Thomas Of Villanova (4.2 miles)
• St Hubert Church (6.1 miles)

Transportation

• United Club (6.7 miles)
• Concourse C (6.7 miles)
• Concourse B (6.8 miles)
• O'Hare Multi-Modal Facility (6.8 miles)
• Airport Transit System (6.8 miles)
• Terminal 1 (6.8 miles)
• TSA Precheck Terminal 1 (6.8 miles)