Plum Creek

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Plum Creek Plum Creek Plum Creek

Plum Creek

2801 West Algonquin Road, Rolling Meadows, IL 60008

For more information about senior living options: (844) 490-3973

4.5 from 35 reviews
5 stars
26
4 stars
6
3 stars
0
2 stars
0
1 stars
3

Assisted Living

Overall Review of Plum Creek

Pros

  • pro The Plum Creek facility is beautiful and the staff are very friendly.
  • pro He loves his private room, which has ample space.
  • pro The team checks on residents if they're late for meals, showing attentive care.
  • pro The community is highly recommended for a loved one.
  • pro She enjoys living there and is always participating in activities like bingo, happy hour, movie night, or crafts.
  • pro The food is great and the facility is small and intimate, which residents appreciate.
  • pro The place appears clean and residents are happy with their living arrangements.
  • pro They take great care of residents, including those with COPD, and the location is easy to reach.
  • pro The staff are patient and kind, and staff and neighbors make residents feel welcome.
  • pro The CNAs, great food, and a great staff all around make the place wonderful.

Cons

  • pro The facility is described as run down and short-staffed, with nurse Carrie and administrator Erin not caring about residents, only that rooms are full.
  • pro A reviewer notes they never received a callback after leaving two voicemails for the assistant director about entrance requirements, implying poor treatment of prospective clients.
  • pro One reviewer claims there was neglect leading to their grandmother needing to be moved out.
  • pro It is alleged that residents are denied the right to come and go from their apartments, despite conflicting statements from staff.
  • pro The administrator is said to be gone before 2 pm every day and often unavailable due to family emergencies, making it hard to reach anyone in charge.
  • pro Reviewers indicate the lobby furniture was replaced but residents were told they could not sit on or use it, described as a showpiece rather than for residents.

Review

Plum Creek comes across in these experiences as a place that many families view through a lens of warmth, care, and a home-like atmosphere, even as they acknowledge challenges that surface from time to time. Across several testimonials, the facility is described as beautiful and well-kept, with private rooms that residents feel comfortable in and a sense that the environment is designed to support daily living with enough space for independence and a little extra comfort. The recurring thread is that the people who live there - and the families who visit - often notice a rhythm of attention and routine that feels reassuring: staff members who notice if someone misses a meal and stop by to check in, and a general sense that the team is focused on staying connected to residents' needs.

One visiting family member, Lety, captured a sense of harmony that stood out to her during a tour. She described the staff as friendly and describes Plum Creek as populated by "grown-up people who need a little affection and a little treatment." Her visit left her with a positive impression of the atmosphere, and she reported an overall nice experience and a willingness to recommend the place. The emphasis was less on grand amenities and more on the everyday demeanor of the staff and the welcoming tone she observed, which she paired with the idea that residents deserve kindness and connection as part of their daily lives.

Another family member wrote about a relative who has lived at Plum Creek for about two and a half years and who now benefits from a social life that she previously resisted. Before moving in, this aunt was largely a shut-in; after the move, she began engaging in activities almost daily - Bingo, Happy Hour, movie nights, crafts - an active routine that the writer credits with a notable improvement in her aunt's social well-being. The reviewer repeatedly emphasizes the community's ability to foster engagement and social interaction, underscoring a strong endorsement for anyone seeking a supportive environment where residents can participate in meaningful pastimes.

There are also accounts that celebrate the practical aspects of life at Plum Creek. One reviewer, speaking about a client in their care, highlighted that the food is great, the community is smaller - which the reviewer sees as a plus - and that there are plenty of activities designed to keep residents involved. Another visitor noted that their friend, on a first visit, found a clean facility and two generously-sized rooms, with the impression that living arrangements were satisfying. These voices together sketch a picture of Plum Creek as a place where comfortable accommodations and a schedule of social happenings align with a sense that residents' everyday needs are being met.

Yet, not every experience glows with the same light. Several reviews raise concerns about communication and management. A common thread in these critiques is a feeling that prospective residents and their families don't always receive timely responses: multiple voicemails to an assistant director about entrance requirements went unreturned, prompting worry about how residents might be treated if they become actual clients. Some reviews also point to broader governance concerns, suggesting that the administrator can be difficult to reach and that staff must navigate a situation where the administration's availability is inconsistent. A recurring theme is the fear that if outreach to prospective residents is not promptly answered, the standard of care once someone is living there could be at risk.

Other testimonials paint a bleaker picture. One reviewer expressed a strong warning: do not place a loved one at Plum Creek, describing the facility as run down, short-staffed, and with nurses and leadership that do not appear to prioritize residents' well-being. The reviewer cited specific grievances about a nurse named Carrie and an administrator named Erin, alleging neglect and a focus on occupancy numbers over resident care. They also criticized changes around new lobby furniture, noting that residents were told the furniture was for show and could not be used during visits, a point they felt underscored a broader disconnect between appearance and the lived experience of residents who pay substantial monthly fees. The tone of this critique is urgent and cautionary, reflecting a fear that comfort and dignity for residents may be compromised.

Even amid these strong cautions, there are voices that emphasize the positive side of Plum Creek's care ecosystem. Another reviewer - who spoke of a father, Bud Kirby, resident for about seven years - described a long-standing positive relationship with the staff. The father reportedly never had a negative word, praising the kindness and helpfulness of the team, along with consistent cleanliness of the facility. This input also surfaces an important distinction raised by some reviewers: the difference between supportive living and assisted living, suggesting that expectations and services may differ depending on the program category within Plum Creek and that visitors should clarify which model is in use for their loved ones.

There are further endorsements that speak to the overall quality of care when things align. Positive notes emphasize that Plum Creek can be a "great place" for someone like a mother, with staff described as patient and kind, activities that include coloring, holidays, bingo, and other group events, and a neighborly, welcoming atmosphere. Reviewers mention that their loved ones feel cared for in their apartments, and that nurses and CNAs provide attentive, affectionate care. These reflections, combined with a few detailed anecdotes of long-term satisfaction and gratitude, create a nuanced portrait of Plum Creek as a facility that many families hold in high regard for its warmth, community, and commitment to residents' daily happiness.

Taken together, these testimonials depict Plum Creek as a facility that has much to offer: a beautiful setting, comfortable private rooms, a culture of attentive staff, and a calendar of engaging activities that can transform a resident's daily life. The stories of family visits and resident testimonials consistently highlight the value of social engagement, the reassurance of consistent staff presence, and a home-like atmosphere where residents can maintain independence while receiving supportive care. On the other hand, the collection of concerns regarding communication, administrative accessibility, and governance underscores areas where families feel improvements are needed to ensure that all residents receive prompt, respectful, and transparent service. For families weighing Plum Creek, the picture is one of promise tempered by caution, with clear indicators that quality care and community can thrive - when coordinated with reliable communication, stable leadership, and staffing that is consistently supportive of residents' dignity and independence.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Chicago O'Hare International (8 miles away) Chicago O'Hare International (8 miles away)
  • Chicago Midway (23 miles away) Chicago Midway (23 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Plum Creek is an assisted living community located in Rolling Meadows, IL. Residents of this community can enjoy a range of amenities and care services to ensure a comfortable and fulfilling lifestyle.

The community offers a spacious dining room where residents can enjoy delicious meals prepared by professional chefs. The apartments are fully furnished, providing residents with a cozy and home-like environment. Additionally, housekeeping services are available to maintain a clean and tidy living space.

Plum Creek boasts beautiful gardens and outdoor spaces, allowing residents to relax, socialize, or engage in outdoor activities at their leisure. Telephone and Wi-Fi/ high-speed internet services are also provided to keep residents connected with their loved ones.

Care services offered include assistance with activities of daily living such as bathing, dressing, and transfers. The staff is trained to coordinate with health care providers for specialized care needs. Residents with diabetes can benefit from the Diabetes diet provided by the community. Medication management is also available to ensure the well-being of all residents.

Special dietary restrictions are taken into consideration during meal preparation and service. Transportation arrangement for medical purposes is provided, ensuring that residents can attend important appointments without any hassle. Scheduled daily activities keep residents engaged and entertained throughout the day.

Plum Creek is conveniently located near various amenities as well. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby. This allows easy access to necessary services and provides opportunities for outings and socializing within the local community.

Overall, Plum Creek offers a vibrant assisted living community where residents receive personalized care in a comfortable setting while enjoying various amenities and engaging in fulfilling activities both within the community and nearby surroundings.

Nearby Places of Interest

Restaurants

  • Portillo's Hot Dogs (0.7 miles)
  • Maggiano's (1.5 miles)
  • Kura Revolving Sushi Bar (1.5 miles)
  • Hooters (1.6 miles)
  • Culver's (1.7 miles)
  • Stonewood Alehouse (1.9 miles)
  • Wildfire (2.2 miles)

Parks

  • Ned Brown Preserve (0.8 miles)
  • Olympic Park (2.8 miles)
  • Abrahamsen Park (3.9 miles)
  • Lake Arlington (4.7 miles)
  • Fabbrini Park (5 miles)
  • Sheffield Park (6 miles)
  • Goose Lake Park (7.7 miles)

Physicians

  • Arlington Eye Physicians (0.9 miles)
  • Alexian Doctors Building 2 (6.6 miles)
  • Premier Eye Care & Surgery (6.8 miles)
  • Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (7.2 miles)
  • Physicians Cosmetic Institute (7.6 miles)

Hospitals

  • NCH Northwest Community Hospital (1.2 miles)
  • Ascension Alexian Brothers - Behavioral Health Hospital (6.4 miles)
  • Alexian Brothers Women and Children's Hospital (6.6 miles)
  • St Alexius Medical Center (6.8 miles)

Cafes

  • Starbucks (1.6 miles)
  • Starbucks (5.6 miles)
  • Starbucks (5.7 miles)
  • Cafe Zupas (7.2 miles)
  • Starbucks (7.3 miles)
  • Starbucks (7.7 miles)

Theaters

  • AMC Streets of Woodfield 20 (1.7 miles)
  • AMC South Barrington 24 (7 miles)

Pharmacies

  • Walgreens (2.6 miles)
  • Walgreens (3.2 miles)
  • Walgreens (3.3 miles)
  • Walgreens (3.6 miles)
  • Walgreens (3.8 miles)
  • Walgreens (3.8 miles)
  • Walgreens (3.9 miles)

Places of Worship

  • St Thomas Of Villanova (4 miles)
  • St Hubert Church (4 miles)
  • Calvary Community Church (6.6 miles)
  • Willow Creek Community Church (6.7 miles)

Transportation

  • Metra (7.2 miles)
  • Concourse C (7.6 miles)
  • United Club (7.6 miles)
  • Concourse B (7.7 miles)
  • Airport Transit System (7.7 miles)
  • Terminal 1 (7.7 miles)

Frequently Asked Questions

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