24/7 BrightStar

Pros

• BrightStar Care is described as prompt, courteous, attentive, and compassionate.
• They are extremely responsive and adept at finding the most appropriate caregivers.
• All caregivers are noted for going above and beyond and for treating clients like family.
• The staff are patient, kind, sympathetic, and professional.
• The agency consistently earns high recommendations from families.
• BrightStar matches family needs with the right caregiver for personalized, reliable care.
• Individual caregivers (e.g., Maddie, Erin Cloos, Osmin, Ursula Uracs, Linda, Ciara, Isidro) are singled out as exceptional and deeply appreciated.

Cons

• provided reviews are all positive about BrightStar Care.

Review

A family's experience with BrightStar Care paints a consistent portrait of warmth, professionalism, and dependable support for loved ones in need. The journey begins with an in-home assessment conducted in December 2023 by Ursula Uracs, RN, Care Manager, and Sarah Braas, Community Liaison. Those two professionals impressed the family with their promptness, courtesy, and the thoughtful amount of time they dedicated to the sister. Although the sister passed away in the ER one day before 24/7 home care was scheduled to begin, the initial encounter left a lasting impression of care, compassion, and competence that the family continues to carry with them.

Across the board, families repeatedly highlight how BrightStar's caregivers become a stabilizing presence during hospice and everyday aging-in-place moments. One reviewer emphasizes how their caregiver has served as a steady source of support for both the patient and the patient's spouse during a challenging hospice period in their later years. The sense that the caregiver is not only performing tasks but also offering emotional and practical steadiness resonates throughout the testimonials, underscoring BrightStar's role as a reliable partner in home-based care.

Several accounts foreground the importance of the coordination process and the people who make it work. Linda, who coordinated care, is remembered as wonderful - attentive, helpful, and instrumental in ensuring the process went smoothly. The agency's responsiveness stands out repeatedly: BrightStar was quick to find appropriate caregivers, and the team of caregivers consistently went above and beyond. When questions arose or adjustments were needed, BrightStar's staff were praised for maintaining a high level of accessibility, making it possible for families to feel supported at every step.

The people who deliver the day-to-day care receive particular praise. The combination of patience, kindness, sympathy, and professionalism from caregivers like Ciara (the nurse who evaluated care) and Isidro (the overnight caregiver) left lasting impressions. Multiple reviewers express a willingness to recommend BrightStar without hesitation, citing not only the quality of care but the personal warmth and respect shown to both patients and families.

The testimonials frequently convey a sense that BrightStar caregivers are more than workers; they are trusted members of the family team. Descriptions such as "angels," "family," and "best" populate the stories, underscoring the belief that BrightStar's approach is deeply personalized. Reviewers note how staff members are matched to family needs, how scheduling flexibility is honored, and how staff consistently demonstrate dedication by staying late, covering shifts at short notice, and maintaining a humane, person-centered touch. The recurring message is that BrightStar's people are genuinely invested in the well-being and dignity of those they serve.

Several standout individuals are highlighted as exemplary leaders and caregivers. Ursula Uracs is celebrated not only as a compassionate care manager but also as a reliable and flexible professional who goes above and beyond to accommodate families' realities. Testimonials describe her as kind, helpful, knowledgeable, reliable, and incredibly responsive to scheduling needs, reinforcing the sense that BrightStar's leadership model centers on trust, accessibility, and excellence in care planning.

Beyond general praise, the reviews provide vivid snapshots of specific, meaningful moments. A caregiver accompanied a patient to the hospital and stayed with them through transitions, then helped with tasks at home - demonstrating a seamless continuum of care that reassures families during stressful times. Another reviewer notes that care teams stayed in touch to monitor the patient's status and address concerns, a level of proactive communication that made a real difference.

BrightStar's presence extends across multiple communities and care scenarios, from in-home assistance with daily activities like showering, cleaning, and laundry to more complex support such as dementia care plans developed and followed through by a dedicated team. Some families acknowledge how quickly BrightStar can mobilize caregivers to meet short-notice needs, and others recount the important role BrightStar played in supporting outpatient therapy through transportation and in-home exercise coaching. In one memorable example, a Polish-speaking companion was sourced to enhance the patient's comfort and quality of life, illustrating BrightStar's ability to tailor services to individual preferences and cultural needs.

The depth of appreciation grows as stories illustrate life moments BrightStar helped preserve. Instances range from enabling a father to attend a wedding by coordinating transportation and reliable companionship to ensuring a caregiver could stay through a loved one's final days with tenderness and respect. One caregiver's consistent, attentive presence - arranging their schedule to meet the family's evolving needs - receives particular emphasis as a key factor in the family's peace of mind during difficult transitions.

Several long-running relationships are highlighted, shedding light on BrightStar's ability to remain a steady presence over time. A caregiver named Maddie is singled out as a "brightest star" who became indispensable to a family, tending to a mother with warmth and consistency and then continuing to support the father through loss and adjustment. The testimonials describe Maddie as loving, gentle, smart, resourceful, and essential to navigating the grief and daily routines that follow bereavement. The continued trust in Maddie's abilities shows how BrightStar can become a longstanding source of support for families through changing needs.

Finally, the sense of gratitude for BrightStar's people - those who counsel, coordinate, and care - runs through every note. From Monica, Tia, and Vanessa's dependable judgment to Pakita Baldwin's caregiving and Ursula Uracs's leadership, to Erica Carlson's counseling during times of mood shifts, families acknowledge that BrightStar's team has been instrumental in helping them care for their loved ones at home. The recurring gratitude culminates in endorsements from families who feel their loved ones were placed in capable hands, whose caregivers are treated like family, and whose care plans were executed with dignity, kindness, and professional excellence.

Across these stories, BrightStar Care emerges as a trusted partner in the journey of aging, illness, and end-of-life care. The threads that connect them are the steadfast commitment to compassionate care, the readiness to respond when needs arise, the thoughtful matching of caregivers to families, and the human touch that makes caregivers feel like part of the family rather than service providers. For many, BrightStar is not just a home-care agency but a dependable extension of their own support network - one that brings comfort, respect, and real relief during some of life's most challenging moments.

Located in Schaumburg, Illinois, this neighborhood offers a variety of amenities within close proximity. With a range of dining options including Culver's, Kura Revolving Sushi Bar, and Chick-Fil-A, seniors can enjoy convenient and delicious meals without having to travel far. Additionally, there are several parks nearby such as Ned Brown Preserve and Lake Arlington where residents can enjoy outdoor activities and relaxation. For entertainment, there are theaters like AMC Streets of Woodfield 20 for movie outings. Medical care is easily accessible with pharmacies like Walgreens and physicians' offices within a few miles. Hospitals such as NCH Northwest Community Hospital and St Alexius Medical Center provide peace of mind in case of emergencies. Places of worship like St Hubert Church offer spiritual fulfillment, while cafes like Starbucks provide a relaxing setting for socializing or enjoying coffee. Transportation options like Metra stations also make it easy to get around the area. Overall, this neighborhood provides various conveniences and services that cater to the needs of seniors looking for a comfortable and thriving community to live in.

Restaurants

• Culver's (0.3 miles)
• Kura Revolving Sushi Bar (1 miles)
• Hooters (1.1 miles)
• McDonald's (1.3 miles)
• Chick-Fil-A (1.3 miles)
• Portillo's Hot Dogs (1.5 miles)
• Maggiano's (1.6 miles)

Parks

• Ned Brown Preserve (1.3 miles)
• Olympic Park (2.9 miles)
• Abrahamsen Park (3.2 miles)
• Fabbrini Park (3.5 miles)
• Sheffield Park (4.6 miles)
• Lake Arlington (5.3 miles)
• Goose Lake Park (7.3 miles)

Theaters

• AMC Streets of Woodfield 20 (1.8 miles)
• AMC South Barrington 24 (5.5 miles)
• Addison Cinema Addison, Il (8.2 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• Walgreens (3.2 miles)
• Walgreens (3.8 miles)
• Walgreens (4.1 miles)
• Walgreens (4.4 miles)

Physicians

• Arlington Eye Physicians (2.2 miles)
• Alexian Doctors Building 2 (5.1 miles)
• Premier Eye Care & Surgery (6.9 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (7.6 miles)

Hospitals

• NCH Northwest Community Hospital (2.6 miles)
• Ascension Alexian Brothers - Behavioral Health Hospital (4.9 miles)
• Alexian Brothers Women and Children's Hospital (5.1 miles)
• St Alexius Medical Center (5.3 miles)

Places of Worship

• St Hubert Church (2.9 miles)
• St Thomas Of Villanova (3.8 miles)
• Willow Creek Community Church (5.1 miles)
• Calvary Community Church (5.6 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (5.2 miles)
• Starbucks (5.9 miles)
• Starbucks (6.2 miles)
• Cafe Zupas (6.6 miles)
• Starbucks (7.6 miles)
• Starbucks (8.1 miles)

Transportation

• Metra (6.5 miles)
• Metra (7.6 miles)