Addus Healthcare

Pros

• The homecare company is described as having very caring staff.
• The company is said to work hard to ensure safety, professionalism, and cleanliness.
• Aides are noted to come through in rain and snow.
• Reviewers express appreciation for the staff and their work.
• Some reviewers describe the company as great.

Cons

• The company schedules a phone interview and sends a text reminder with a cancellation link, then never calls.
• The company did the same to an associate who applied, showing unprofessionalism.
• The company appears to be a waste of time and unprofessional.
• The reviewer now sees why the company has a low rating and regrets applying.
• The company sent an unprofessional, lying, horrible person to the home.
• The caregiver's family becoming homeless led the agency to try to move in with them.
• The reviewer would never recommend the company.
• The manager was rude, intrusive, and blocked emailing after messages were sent; the reviewer wouldn't recommend the agency.
• The company turned the reviewer away when seeking information; total waste of time.
• Caregivers don't show up and there are no calls from supervisors to inform; terrible for seniors.
• The reviewer suggests checking the Better Business Bureau before retaining them.

Review

The collection of experiences people have shared about this homecare company paints a picture of stark contrasts. On one hand, there are moments of genuine appreciation for caring staff and a sense that, when things go right, the company can provide compassionate and attentive help to those in need. On the other hand, a significant number of reviews describe situations that feel unprofessional, disorganized, or even alarming. Taken together, the anecdotes suggest a pattern of inconsistent service that leaves prospective clients unsure about what to expect.

Several reviewers report serious problems with the scheduling and communication process. One person described a routine in which a phone interview is scheduled, followed by a text reminder with the time and a cancellation link, only to have the call never occur. The same issue was said to have happened to an associate who applied, seemingly indicating a broader, systemic failure in follow-through. For someone trying to step into a caregiving role or coordinating care for a loved one, that kind of unreliability around appointment times can be frustrating at best and a red flag at worst. It's hard to trust a process that signals one thing and delivers something entirely different.

More troubling are the accounts of in-home care that went disastrously wrong. One reviewer recalls a caregiver who initially seemed fine, but who quickly revealed themselves as unprofessional, lying, and even stealing from the mother's room. The situation deteriorated further when the caregiver's family faced homelessness and allegedly wanted to move in with the reviewer's household, turning a caregiver into an almost invasive presence. That account ends with a clear, emphatic recommendation against this company, underscoring a fear that the staff entrusted with a vulnerable family member's safety could cross serious boundaries and cause real harm.

Not all feedback is dreary, however. A different review offers a bright contrast, praising the company as a "Great!!! Homecare Company" with very caring staff and gratitude for the work they do. This positive snippet suggests that there are caregivers within the organization who genuinely provide compassionate, reliable support and can make a big difference in a patient's life. It's a reminder that experiences vary widely from case to case and caregiver to caregiver, even within the same agency.

There are also discussions about management and privacy boundaries that tilt negative. One reviewer described a rude manager who didn't know how to communicate and who treated personal matters as a topic of scrutiny. The same person claimed to have been blocked from emailing after sending messages, including recordings involving another staff member. The impression is of an environment where professional boundaries are not respected and where complaints or attempts to communicate are discouraged or obstructed. Taken literally, that paints a picture of an agency with strained internal dynamics and poor customer-employer communication.

Yet another reviewer emphasizes the agency's apparent commitment to safety, professionalism, and cleanliness, noting that aides show up in harsh weather like rain and snow and are willing to risk their own health to fulfill their duties. This perspective highlights a core value that many caregivers bring to their work - dedication and resilience. It serves as a counterpoint to the more negative experiences, suggesting that when staff are motivated and supervisory pressure is reasonable, the care can be thorough and dependable.

There are also practical frustrations related to pursuing information about employment. A reviewer who called ahead to inquire about hiring and application details found themselves turned away upon arrival, describing the experience as a total waste of time. This kind of misalignment between communication and action again points to organizational gaps that can waste applicants' time and create a sense of flaky or mismanaged operations.

Finally, several accounts warn prospective clients to verify the agency's reliability before proceeding. The assertion that "caregivers don't show up, and there are no calls from supervisors" is particularly alarming for seniors who rely on consistent care. The suggestion to check with the Better Business Bureau emphasizes the importance of doing due diligence and collecting multiple references before retaining services. It's a stark reminder that the market for in-home care benefits from careful scrutiny when choosing a provider.

Overall, the body of reviews presents a mosaic of experiences. Some clients celebrate compassionate caregivers and professional conduct under challenging conditions, while others recount serious lapses in professionalism, safety, and reliability. The most telling pattern is inconsistency: a mix of reliable, caring staff and troubling breakdowns in scheduling, communication, and boundary management. For anyone considering this company, the takeaway is to proceed with rigorous questions, verify references, and set clear expectations about scheduling, privacy, and accountability, while also preparing for the possibility that experiences may vary widely from one caregiver to another.

This part of Palatine, Illinois offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple Walgreens pharmacies nearby, access to medical supplies and prescriptions is easily accessible. There are also various dining options such as Culver's, Kura Revolving Sushi Bar, and Mariano's Fresh Market for convenient and delicious meal choices. Additionally, several parks like Ned Brown Preserve and Lake Arlington provide opportunities for outdoor recreation and relaxation. Places of worship like St Thomas Of Villanova offer spiritual fulfillment, while healthcare services including Arlington Eye Physicians and NCH Northwest Community Hospital ensure quality medical care. The presence of theaters like AMC Streets of Woodfield 20 provides entertainment options, while cafes like Starbucks offer spaces for socializing and enjoying coffee. The proximity to transportation options like Metra further enhances convenience for seniors in this area of Palatine.

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.8 miles)
• Walgreens (3.3 miles)
• Walgreens (3.7 miles)
• Walgreens (3.7 miles)
• Walgreens (3.8 miles)
• Walgreens (4 miles)

Restaurants

• Culver's (1.2 miles)
• Durty Nellies (2 miles)
• Photo's Hotdogs (2.3 miles)
• Kura Revolving Sushi Bar (2.4 miles)
• Mariano's Fresh Market (2.5 miles)
• Hooters (2.5 miles)
• McDonald's (2.6 miles)

Parks

• Ned Brown Preserve (2.6 miles)
• Fabbrini Park (3.8 miles)
• Olympic Park (4.3 miles)
• Abrahamsen Park (4.5 miles)
• Lake Arlington (4.6 miles)
• Sheffield Park (5.1 miles)
• Cuba Marsh Forest Preserve (6.9 miles)

Places of Worship

• St Thomas Of Villanova (2.6 miles)
• St Hubert Church (3.8 miles)
• Willow Creek Community Church (4.6 miles)
• Calvary Community Church (6.6 miles)
• St Francis de Sales Parish (7.9 miles)

Physicians

• Arlington Eye Physicians (2.6 miles)
• Alexian Doctors Building 2 (5.4 miles)
• Premier Eye Care & Surgery (5.7 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (6.5 miles)

Hospitals

• NCH Northwest Community Hospital (2.9 miles)
• Ascension Alexian Brothers - Behavioral Health Hospital (5.2 miles)
• Alexian Brothers Women and Children's Hospital (5.4 miles)
• St Alexius Medical Center (5.6 miles)

Theaters

• AMC Streets of Woodfield 20 (3.2 miles)
• AMC South Barrington 24 (5.4 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (3.9 miles)
• Starbucks (4.8 miles)
• Cafe Zupas (5.2 miles)
• Starbucks (6.4 miles)
• Starbucks (6.9 miles)

Transportation

• Metra (7.6 miles)