Assisting Hands Home Care - Arlington Heights, IL in Arlington Heights, IL

Pros

• The caregivers are friendly, giving, and quickly become part of the family.
• The AH team is responsive and proactive, matching the right caregivers and adjusting schedules as needed.
• The care provided by Assisting Hands is a wonderful addition for loved ones.
• Mercedez is a supportive, professional, and warmhearted member of the caretaking team.
• Linda's follow-up checks show reliable, attentive support.
• Danielah's team is professional, compassionate, and kind to clients, families, and caregivers.
• Assisting Hands has been a godsend during difficult times for families.
• Daniellah and the office staff are a delight to work with, and the caregivers are kind and generous.
• The caregivers matched to families are kind, patient, knowledgeable, and a perfect fit.
• The service is excellent and personalized, delivered with care and integrity.

Cons

• They are the absolute worst home care company out there.
• Administration, the owner, and staff are very unorganized, unprofessional, and unfriendly.
• They don't seem to have a clue on how to run the business, and communication is terrible.
• Daniellah, the owner, seems to be doing all the work and doesn't have employees assigned for different job positions.
• Getting in touch with them is a nightmare.

Review

Assisting Hands Home Care in Arlington Heights is best suited for families that want deeply personal, at-home elder care delivered with warmth, urgency, and a high degree of caregiver matching. This community excels when a senior's needs are changeable - ranging from mobility support to dementia care, bathing assistance, and even hospice-at-home scenarios - while the family remains involved in daily oversight. The clear strength lies in a hands-on, owner-led operation that treats clients like family, delivering rapid responsiveness, flexible scheduling, and careful caregiver pairing. For families prioritizing continuity, compassion, and a home-based approach over facility enrollment, this agency often emerges as the most practical, reliable choice.

Not every situation will align with this model. A minority of reviewers flag concerns about administrative organization and communication, casting light on a potential inconsistency in how scheduling and inquiries are handled. For families that demand a large, highly formalized corporate structure, or that require guaranteed 24/7 nurse-level management with rigid escalation protocols, alternatives with bigger footprints or more standardized processes may feel more reassuring. As a result, those seeking a distant, highly systematized operation should consider other providers who emphasize scale and formalized chains of command.

The strongest positives work directly against the most notable drawbacks. The team's hallmark is professional, compassionate care that families can trust. Caregivers are described as patient, kind, and capable, with many families reporting long-standing relationships - often the same caregiver over years - which reduces the stress of daily transitions. The owner's direct involvement - assessing needs, coordinating caregivers, and maintaining open lines of communication - helps translate initial assessments into well-matched caregiving teams and consistent follow-through. Rapid consults, weekend responsiveness, and the willingness to adjust schedules reflect a practical commitment to keeping loved ones safe and comfortable at home.

Care quality shines in real-world care scenarios. Many reviews highlight successful hospice-at-home support, sensitive bathing assistance, dementia-focused care, and dependable daily notes that keep family members informed. The caregivers' bedside presence is repeatedly cited as a source of not only practical help but meaningful companionship, easing isolation and anxiety for both clients and their families. The agency's local, flexible approach means care plans evolve with medical needs, preferences, and family dynamics, which makes it easier to navigate transitions back from hospital or rehab stay without disrupting the comfort of home.

Operationally, the value proposition rests on humane responsiveness, personalized matching, and reliable scheduling. Families repeatedly point to careful caregiver selection, ongoing check-ins from the office, and a culture that treats caregiving as a vocation rather than a transaction. The risk, when present, is tied to the smaller scale and the perceived possibility of administrative friction under pressure. Yet for most families, the benefits - stability, trust, and a compassionate team that treats the house as a caring partner - outweigh the occasional hiccup, especially when a family engages early, asks detailed questions, and maintains open dialogue with the owner.

For those facing a care-decision, the practical next step is to initiate an in-depth conversation with Daniellah to map out needs, caregiver preferences, and scheduling realities. This is a provider that rewards proactive planning: discuss preferred caregiver traits, outline backup coverage for vacations or illness, request a clear communication cadence, and confirm billing terms, including any flexibility that may ease family finances. If the goal is to keep a loved one at home with dignity, companionship, and tailored support from a trusted local team, Assisting Hands Home Care in Arlington Heights stands out as a strong, highly recommendable option.

This section of Arlington Heights, Illinois offers a convenient and well-rounded community for those considering senior living. With multiple hospitals in close proximity, residents have easy access to healthcare services. There are also several cafes, pharmacies, and physicians' offices nearby for added convenience. A variety of dining options ranging from fast-food to casual dining can be found within a short distance. For recreational activities, there are parks for outdoor enjoyment and a theater for entertainment. Additionally, places of worship are available to support spiritual needs. Transportation options are easily accessible with proximity to the airport and various terminals. Overall, this area provides a comfortable and convenient environment for seniors looking to settle down.

Hospitals

• NCH Northwest Community Hospital (0.7 miles)
• Glenbrook Hospital (6.8 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (5.1 miles)
• Starbucks (5.6 miles)
• Cafe Zupas (7.4 miles)

Physicians

• Arlington Eye Physicians (1 miles)
• Premier Eye Care & Surgery (6.1 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (6.2 miles)
• Physicians Cosmetic Institute (6.6 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)
• Walgreens (4.2 miles)
• Walgreens (4.5 miles)
• Walgreens (4.5 miles)

Restaurants

• Culver's (1.3 miles)
• Portillo's Hot Dogs (1.5 miles)
• McDonald's (2.4 miles)
• Olive Garden (3 miles)
• Raising Cane's Chicken Fingers (3.1 miles)
• Maggiano's (3.1 miles)
• McDonald's (3.2 miles)

Parks

• Ned Brown Preserve (2.5 miles)
• Lake Arlington (3.6 miles)
• Olympic Park (4.1 miles)
• Abrahamsen Park (5.5 miles)
• Fabbrini Park (6.7 miles)

Theaters

• AMC Streets of Woodfield 20 (3.3 miles)

Places of Worship

• St Thomas Of Villanova (3.9 miles)
• St Hubert Church (5.7 miles)

Transportation

• United Club (7 miles)
• Concourse C (7 miles)
• Concourse B (7 miles)
• Airport Transit System (7.1 miles)
• Terminal 1 (7.1 miles)
• TSA Precheck Terminal 1 (7.1 miles)
• United Club - Concourse B (7.1 miles)