Moorings of Arlington Heights (AL)

1071 South Moorings Drive, Arlington Heights, IL 60005

For more information about senior living options: (844) 490-3973

4.3 from 49 reviews
5 stars
37
4 stars
3
3 stars
2
2 stars
0
1 stars
7

Assisted Living

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    Overall Review of Moorings of Arlington Heights (AL)

    Pros

    • pro The staff is friendly, helpful, and knowledgeable, and the residents are happy.
    • pro The dining program is amazing with multiple on-site restaurants and varied menus.
    • pro The Moorings offers all levels of care, with seamless transitions if a resident's health declines.
    • pro There are abundant activities, shows, and interest groups to join, including groups like the ROMEOs.
    • pro The facility is clean, beautifully decorated, and the outdoor areas are landscaped nicely, with amenities like an indoor pool and gym.
    • pro Families appreciate proactive communication and compassionate care, especially during challenging times.
    • pro Individual staff members such as Diane R., Elsa, Linafe, and Kara Atwood are highlighted for kindness, professionalism, and support.
    • pro The environment is described as feeling like a luxury hotel or a vacation, while still being a trusted retirement community.

    Cons

    • pro The mom was miserable in rehab, and her requests for bathroom assistance went unanswered.
    • pro A friend who stayed there contracted RSV during the stay.
    • pro The healthcare center was terrible: the mother was not bathed for a month, suffered an injury, and was left in soiled clothes.
    • pro Some nurses lacked compassion toward the family and the patient.
    • pro A nurse did not believe in what hospice stands for, which was upsetting.
    • pro The memory support unit is not properly trained for dementia/alzheimer's, and as the disease progresses they move residents to skilled nursing, which contradicts what they sell you.
    • pro In assisted living, physical therapy and occupational therapy were not provided; there was very little communication between staff and family, and CNAs didn't know patients' needs.
    • pro There was a terrible experience with Kara Atwood, with the reviewer feeling discriminated against and she was unwelcoming.
    • pro A formal complaint for abuse and neglect was filed.
    • pro No one made any effort to be honest, apologize, or resolve issues; there was neglect of basic care and a lack of safe care.

    Review

    The Moorings presents itself as a full-spectrum retirement community, offering independent living, assisted living, memory support, and round-the-clock care all in one campus. The collection of reviews paints a picture of a place that many families find welcoming, vibrant, and well-equipped. Visitors and residents repeatedly describe a campus that feels like a resort in spirit: multiple on-site dining options with varied menus, a lively calendar of activities, shows, and interest groups, and a culture that emphasizes social connection. Food is repeatedly praised as a standout feature, with phrases like "amazing," "delicious," and "restaurants on site" used to describe the dining experience. The on-site amenities - indoor pool, gym, landscaped grounds, outdoor spaces, and a shared garden where residents can tend tomatoes - help create a sense of a self-contained, resort-like environment. The sense of belonging is reinforced by regular social gatherings, happy hours, and clubs such as the ROMEOs (Retired Older Men Eating Out), which foster ongoing exploration of the town's dining scene. For many families, the Moorings feels like a place where life can still be colorful and engaging, a sentiment captured by a description of it as "like living in a fancy hotel, on vacation every day."

    Families who relocate loved ones to the Moorings often emphasize the practical benefits of the community's structure. Several reviewers highlight the convenience of having a continuum of care on campus. When a health condition shifts, a move to a different building within the same campus is presented as a seamless transition, with the assurance that the Moorings can accommodate escalating needs while keeping the person in a familiar environment. The staff is frequently described as friendly, helpful, and dedicated, and in many cases, families point to specific staff members who went above and beyond. For example, one reviewer credits Diane with guiding them through the move and going "beyond" in helping them navigate the housing process; Elsa at the front desk is described as amazing; and other staff members are recognized for their warmth, professionalism, and responsiveness. The sense that residents are valued and that staff are approachable during both routine and challenging times is a recurring theme.

    Beyond care and logistics, several families express deep appreciation for the personal attentiveness of certain staff members during times of illness, medical needs, or transitions. One review highlights how nursing staff provide care during the day and evening, while another notes that caregivers and receptionists - together with the leadership - help create an environment where the outdoors, the gardens, and the grounds become part of daily life. In some accounts, the Moorings' commitment to keeping families informed during crises and the pandemic stands out as a positive, with updates and communication helping families stay connected even when in-person visits are limited. In this vein, Kara Atwood is repeatedly named as a compassionate point of contact who radiates kindness and respect, contributing to a shared sense of trust for some families who feel that their loved ones are in capable, caring hands.

    Yet the collection of experiences is not uniformly luminous. A very different set of voices presents a stark contrast: serious concerns about care quality, communication gaps, and the handling of transitions within the care continuum. One reviewer reports a neglectful incident in the healthcare center, describing a mother who was not bathed for a month and left in soiled clothes, with a sense that basic dignity and hygiene were not being adequately addressed. Another family voices frustration with what they perceived as a lack of coordination and clear communication among staff, including feeling that some employees did not understand or document their loved one's needs. The criticism extends to the memory support and assisted living programs, with complaints that the memory care services do not match the promises made at move-in, particularly as dementia progresses and the plan shifts toward skilled nursing. Concerns include insufficient staff training, limited availability of therapies, and a perception that the facility moves patients to higher levels of care without transparent, patient-centered communication. These accounts also recount a sense of chaos and a lack of advocacy for loved ones, culminating in grave complaints about the overall quality of care and the patient-family experience.

    Within this spectrum of feedback, some reviewers recount mixed experiences about specific individuals, illustrating how personal interactions can color overall impressions. In one instance, praise for Kara Atwood is overridden by another reviewer's claim of a discriminatory and unwelcoming experience with the same staff member, underscoring the subjective nature of care experiences and the risk of inconsistent treatment. Another reviewer recounts a different set of concerns tied to a single incident - an encounter where transportation and driving practices during patient transport elicited strong objections, described simply as reckless driving. These divergent accounts highlight how even within the same facility, perceptions of safety, competence, and respect can diverge dramatically depending on the situation, the watcher, and the moment.

    Despite the breadth of experiences, some reviewers offer a balanced, appreciative perspective that acknowledges both strengths and shortcomings. They point to genuine positives - the climate of hospitality, the sense of community, the beauty of the campus, and the dedicated staff who deliver daily care and companionship. They also acknowledge that, like any large senior care organization, the Moorings is not immune to flaws, communication gaps, and the difficult realities of aging, including the need for clearer expectations around memory care versus assisted living, and the importance of consistent, compassionate care across shifts and departments. In this light, the Moorings is portrayed as a place of opportunity as well as challenge: a community that can be deeply rewarding for some families and profoundly frustrating for others, depending on individual needs, experiences, and the moment-to-moment interactions that shape daily life there.

    For prospective residents and their families, the reflections on the Moorings offer a multi-faceted portrait: it is a place of beauty, hospitality, and social vitality, with robust amenities, engaging programs, and a campus designed to support aging in place. It is also a reminder that care quality hinges on consistent, transparent operations and responsive, empathetic communication by the staff and administration. The stories encourage prospective residents to engage directly with the leadership, ask pointed questions about memory care and transition processes, and seek firsthand experiences from current residents and families. In short, the Moorings emerges as a dynamic community with notable strengths in social life and amenities, tempered by serious cautions about care quality, communication, and the alignment of promised services with lived experiences.

    Features

    Housing

    • 73 resident community capacity 73 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago O'Hare International (7 miles away) Chicago O'Hare International (7 miles away)
    • Chicago Midway (22 miles away) Chicago Midway (22 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Moorings of Arlington Heights in Arlington Heights, IL is a premier assisted living community that offers a wide range of amenities and care services for its residents.

    Residents at The Moorings can enjoy the convenience of an on-site beauty salon and a fully furnished living space with cable or satellite TV. The community also provides community-operated transportation for outings and appointments, as well as transportation to doctors' appointments.

    For those who love technology, there is a computer center with Wi-Fi/high-speed internet access. Additionally, The Moorings offers various recreational spaces including a fitness room, gaming room, small library, and a garden where residents can relax outdoors.

    The dining experience at The Moorings is exceptional, with restaurant-style dining that accommodates special dietary restrictions. Meals are prepared and served by the staff who can also assist with diabetes diets and medication management.

    Care services provided include 24-hour call system and supervision for safety, assistance with activities of daily living such as bathing, dressing, transfers, and meal preparation. There is also a mental wellness program available to support the emotional well-being of residents.

    Engaging in activities is an important part of life at The Moorings. Residents can participate in concierge services for planning day trips or enjoy resident-run activities organized within the community. There are also scheduled daily activities to keep residents socially active and entertained.

    The location of The Moorings offers convenient access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

    Overall, The Moorings of Arlington Heights provides a supportive environment where seniors can receive personalized care while enjoying a vibrant lifestyle filled with amenities and engaging activities.

    Nearby Places of Interest

    This part of Arlington Heights, Illinois is a convenient and bustling area with plenty of amenities nearby. There are several cafes, hospitals, restaurants, pharmacies, physicians, parks, theaters, places of worship, and transportation options within a short distance. The presence of multiple Starbucks locations, fast food chains like McDonald's and Culver's, as well as sit-down restaurants like Olive Garden and Maggiano's provide a variety of dining options. Additionally, the proximity to NCH Northwest Community Hospital and Glenbrook Hospital ensures easy access to medical care. The parks in the area offer opportunities for outdoor recreation and relaxation. Public transportation options like the Airport Transit System and various terminals at O'Hare International Airport provide convenience for travel. Overall, this area offers a mix of conveniences that may appeal to seniors looking for a vibrant community with accessible amenities.

    Cafes

    • Starbucks (0.9 miles)
    • Starbucks (5.2 miles)
    • Starbucks (5.8 miles)

    Hospitals

    • NCH Northwest Community Hospital (1 miles)
    • Glenbrook Hospital (6.5 miles)

    Restaurants

    • Culver's (1.1 miles)
    • Portillo's Hot Dogs (1.7 miles)
    • McDonald's (2.2 miles)
    • Olive Garden (3.1 miles)
    • Raising Cane's Chicken Fingers (3.2 miles)
    • McDonald's (3.3 miles)
    • Maggiano's (3.4 miles)

    Pharmacies

    • Walgreens (1.1 miles)
    • Walgreens (2.7 miles)
    • Walgreens (2.9 miles)
    • Walgreens (3 miles)
    • Walgreens (4.5 miles)
    • Walgreens (4.5 miles)
    • Walgreens (4.6 miles)

    Physicians

    • Arlington Eye Physicians (1.3 miles)
    • Premier Eye Care & Surgery (6.2 miles)
    • Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (6.3 miles)
    • Physicians Cosmetic Institute (6.3 miles)

    Parks

    • Ned Brown Preserve (2.8 miles)
    • Lake Arlington (3.6 miles)
    • Olympic Park (4.3 miles)
    • Abrahamsen Park (5.7 miles)
    • Fabbrini Park (7 miles)

    Theaters

    • AMC Streets of Woodfield 20 (3.5 miles)

    Places of Worship

    • St Thomas Of Villanova (4.1 miles)
    • St Hubert Church (6 miles)

    Transportation

    • United Club (6.7 miles)
    • Concourse C (6.7 miles)
    • Concourse B (6.8 miles)
    • Airport Transit System (6.8 miles)
    • Terminal 1 (6.8 miles)
    • O'Hare Multi-Modal Facility (6.8 miles)
    • TSA Precheck Terminal 1 (6.9 miles)

    Frequently Asked Questions

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