1625 South Arlington Heights Road, Arlington Heights, IL 60005
For more information about senior living options: (866) 208-4318
4 from 116 reviews
5 stars
82
4 stars
6
3 stars
2
2 stars
2
1 stars
24
Overall Review of The Reserve at Arlington Heights
common28 reviews mention this
Staff responsiveness stands out
Residents describe office and team members as quick to respond and helpful.
Across reviews, residents consistently say the office team is professional, easy to reach, and attentive when questions come up. Multiple residents specifically call out property managers and leasing staff for handling requests promptly and keeping the move-in process smooth. Even some residents who moved in recently describe fast communication and follow-up as part of day-to-day satisfaction.
common26 reviews mention this
Maintenance is repeatedly fast
Residents frequently report that maintenance is prompt and thorough.
Several reviews focus on maintenance handling issues quickly and getting them fixed properly the first time. Residents mention fast turnaround for repairs requested through the office or maintenance team, including after maintenance requests submitted in the evening or when problems come up unexpectedly. A smaller number of reviews take the opposite view, saying maintenance did not resolve issues, but the majority of comments lean positive about speed and follow-through.
common18 reviews mention this
Amenities keep residents active
On-site amenities like dining-style meals and leisure spaces are a frequent perk.
Residents mention having amenities on-site that make it easy to stay social, including leisure spaces they use for recreation. The amenity list also supports this with items such as a dining room and restaurant-style dining, plus outdoor space, a garden, and other resident spaces. A recurring caveat in reviews is that some amenity access can feel limited at times, so it may depend on schedules.
caveat12 reviews mention this
Cost and deposits draw complaints
Some residents say billing and security deposits are handled poorly.
A subset of reviews describe frustration with rent being high and with security deposit returns taking longer than expected or not being returned at all. Others mention concerns about unclear or repeated charges and difficulty getting straightforward answers when billing questions come up. While many residents report smooth move-in and helpful support, these cost-and-deposit complaints are a recurring reason for dissatisfaction.
caveat9 reviews mention this
Pests and mold are a major concern
Several reviews raise serious concerns about pests and moisture-related issues.
Some residents describe experiences involving insects and infestations, along with repeated reports that the problems returned. Other reviews mention mold-related issues in bathrooms and kitchens, plus water- or moisture-related damage. These concerns stand out because they also connect to residents feeling that fixes and reimbursements did not match what they expected.
common6 reviews mention this
Nearby services are close by
Residents mention convenient access to everyday destinations nearby.
Reviews describe the location as convenient for commuting and getting to nearby places for errands and services. The nearby area includes quick-access options like Starbucks, a hospital, physicians, and pharmacy locations, which aligns with the idea of being close to daily needs. For many residents, that convenience pairs with easy access to recreational destinations as well.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
42 resident community capacity
Types of Care
Memory Care
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Transportation
Chicago O'Hare International (6 miles away)
Chicago Midway (22 miles away)
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Mild cognitive impairment
Special dietary restrictions
Specialized memory care programming
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Cafes
Starbucks (0.2 miles)
Starbucks (5.8 miles)
Starbucks (6.2 miles)
Hospitals
NCH Northwest Community Hospital (1.1 miles)
Glenbrook Hospital (7.1 miles)
Restaurants
Portillo's Hot Dogs (1.2 miles)
Culver's (1.8 miles)
Maggiano's (2.8 miles)
McDonald's (2.9 miles)
Kura Revolving Sushi Bar (3.1 miles)
Stonewood Alehouse (3.1 miles)
Hooters (3.2 miles)
Physicians
Arlington Eye Physicians (1.3 miles)
Physicians Cosmetic Institute (6.1 miles)
Premier Eye Care & Surgery (6.9 miles)
Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (7 miles)
The features offered at The Reserve at Arlington Heights are designed to provide comprehensive support for individuals with dementia or Alzheimer's disease, helping to enhance their quality of life. Assistance with dressing and bathing ensures that residents maintain personal hygiene and dignity, while meal preparation and service cater to dietary needs, promoting nutritional health. Medication management is crucial in ensuring that residents receive their medications on time, minimizing the risk of confusion or missed doses. Activities of daily living assistance helps residents navigate everyday tasks safely, fostering independence wherever possible. 24-hour supervision provides peace of mind for both residents and families, ensuring immediate support if needed. The mental wellness program specifically addresses cognitive decline, offering therapeutic activities tailored to the capabilities of those with mild cognitive impairment. Additionally, specialized memory care programming incorporates evidence-based approaches aimed at stimulating cognition and preserving memories, creating a supportive environment that nurtures emotional well-being and engagement.
The Reserve at Arlington Heights on seniors.fyi includes 6 photos including images showing interior, living room, decor, television, dining, chandelier, wall art, seating area, and more.
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Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
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42 resident community capacity
Memory Care
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Chicago O'Hare International (6 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Attentive, personalized staff and a warm, engaging community.
22 Remarkable Caregiver Support Groups Available Online and In-Person
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
How and When Medicaid May Cover Assisted Living Costs