The Reserve at Arlington Heights

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  • Interior

    A cozy dining room with elegant furniture and warm lighting.

  • Decor

    A cozy living room with armchairs facing a mounted television.

  • Living Room

    A cozy living room with a blue sofa, lamps, and floral artwork.

  • Dining

    A well-decorated dining room featuring a wooden table set with plates and flowers.

  • Television

    A cozy living room with a plaid sofa, wooden entertainment center, and various decor elements.

  • Porch

    A welcoming porch decorated with flowers and pumpkins, showcasing a lovely stone house facade.

The Reserve at Arlington Heights

1625 South Arlington Heights Road, Arlington Heights, IL 60005

For more information about senior living options: (844) 490-3973

4 from 100 reviews
5 stars
70
4 stars
4
3 stars
2
2 stars
2
1 stars
22

Memory Care

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    Overall Review of The Reserve at Arlington Heights

    Pros

    • pro They describe the apartment as very nice and quiet.
    • pro Maintenance responds quickly and fixes issues asap.
    • pro Management, especially Jeanette and her staff, are nice, understanding, and professional.
    • pro The clubhouse and pool are well kept and enjoyable.
    • pro The gym, game room, and bowling are loved by their family.
    • pro They are grateful and plan to live there for a long time.
    • pro Jeanette is awesome, a big help, and highly responsive.
    • pro The office staff, particularly Jeanette, are pros.
    • pro The property is beautiful and well maintained with great views.
    • pro The community is safe, quiet, and friendly.
    • pro The property manager is described as a rockstar who treats residents well.
    • pro The maintenance team is wonderful and dependable.

    Cons

    • pro The reviewer describes the unit as overpriced and the model unit not reflecting what is actually offered.
    • pro There is a bug infestation and hallways that smell of mildew and mold.
    • pro Trash, broken glass, and garbage are reported in parking lots and surrounding bushes.
    • pro Maintenance requests are allegedly marked as finished without real fixes, with staff blaming the building's age.
    • pro Mold issues are noted in bathrooms and kitchens, with complaints of early-morning vacuum noise.
    • pro Heaters are said to smell like a dead animal inside the unit.
    • pro drywall damage, squishy walls, and closet doors falling off hinges are reported.
    • pro The fridge leaks and there is ongoing water damage and moisture-related mold.
    • pro Billing concerns include repeated deposits, unclear refunds, and poor transparency with no direct main-office contact information.
    • pro Security concerns include cars being broken into and residents complaining of trash and noise from neighbors.

    Review

    The community described in these accounts comes across as a place that many residents genuinely appreciate for its quiet atmosphere, well-kept grounds, and a broad set of amenities. Several residents highlight the overall ambiance of the complex as a peaceful home with modern conveniences. The clubhouse, pool, gym, game room, and bowling are repeatedly mentioned as well-maintained and enjoyable spaces for families and individuals alike. For many of the writers, living here has felt comfortable and convenient, with the property presenting itself as a welcoming, safe environment that families can grow into and call home.

    A strong thread through the majority of the reviews is the standout role of the on-site management team, especially the property manager Jeanette (often paired with mentions of Janet or Pattie in the same high regard). Many residents credit Jeanette with making things run smoothly - being professional, responsive, and genuinely caring about residents' needs. Several accounts describe her as the heart of the community, going above and beyond to handle maintenance requests promptly, provide information, and generally ensure that residents feel supported rather than like mere tenants. The sentiment is that when issues arise, she and the staff respond quickly and with a level of attentiveness that many renters value highly. This theme recurs across multiple timeframes, with some residents noting year-long associations and continued satisfaction credited to the team's approach.

    The positive experiences aren't limited to the office's responsiveness. Commentators frequently point to the maintenance staff as a reliable, friendly, and effective team that resolves problems swiftly. Instances of 24/7 assistance and rapid problem-solving contribute to the sense that the complex takes resident comfort seriously. When roofs are updated, the view and overall upkeep of the property are mentioned favorably, reinforcing the impression that the management team maintains a proactive and visually appealing environment. For many, this level of care translates into a lived experience that feels calm, orderly, and well-managed - an important factor for families and long-term residents who want consistency and reliability in their housing.

    However, alongside the positive, a substantial portion of the feedback presents a very different picture. A number of reviews detail serious concerns about mold, moisture, and mildew in bathrooms and kitchens, along with pervasive pest issues and the smell of damp hallways. Several residents describe water damage, squishy or damaged walls, peeling paint, and other structural or cosmetic problems that persist despite complaints. The severity of these issues is underscored by references to continuous noise (such as vacuums at early hours), ongoing maintenance requests that are allegedly marked as completed without truly addressing the root problems, and recurring appliance malfunctions. In these narratives, the lived experience shifts from a tranquil, well-kept community to one where residents feel their comfort and safety are compromised by maintenance and infrastructure shortcomings.

    Billing and financial transparency emerge as another major concern for several residents. There are repeated claims of incorrect or duplicate charges - specifically around a $40 "UBI Deposit" - with some residents reporting multiple charges and an unclear path to refunds. One reviewer notes that the office provided explanations, but did not fully answer questions about where the money goes, or offer direct contact details for the corporate office. The general callout is for clearer, verifiable billing practices and easier access to primary contacts for concerns that span beyond the local office. This thread of dissatisfaction adds a layer of tension to otherwise positive living experiences and illustrates how important clear communication and accountability are to residents.

    Safety and neighborhood dynamics are another mixed area. Several reviews describe the community as safe and quiet, with neighbors who are respectful and friendly. Yet, other accounts highlight more troubling experiences, including car break-ins and trash dumping in parking areas, as well as noisy or disruptive behavior from some residents. The range of experiences here suggests that, for some people, the environment is a strong selling point, while for others, concerns about security and cleanliness in exterior spaces can significantly impact daily living. The contrast within these narratives makes clear that individual experiences may vary widely depending on the specific unit, time of year, and personal expectations.

    Overall, the community paints a picture of a place with undeniable strengths and a dedicated management team that many residents admire and rely upon. For others, however, significant problems around mold, moisture, pest infestations, structural issues, and opaque billing overshadow the positives and create a sense of instability or disappointment. The recurring presence of highly positive testimonials about Jeanette, Pattie, Janet, and the maintenance crew coexists with pointed criticisms that demand attention from the management. This combination suggests a complex living environment - one where good property leadership and active maintenance can deliver a comfortable home for many, while unresolved environmental and financial concerns can substantially diminish the resident experience for others.

    For prospective renters, the spectrum of experiences here emphasizes the importance of due diligence. Visiting in person, inspecting a current unit, and asking pointed questions about recent maintenance history, mold remediation, and billing practices could help set realistic expectations. For current residents, the overarching takeaway is that the community can be exceptionally welcoming and well-run when management responses are timely and effective, but there is no shortage of reports indicating that timely, transparent resolution of environmental and financial issues is essential to sustaining that positive reputation. The best path appears to be open communication, thorough inspections, and a clear, documented process for maintenance, safety, and billing so that the high level of service that many residents praise can be consistently delivered.

    Features

    Housing

    • 42 resident community capacity 42 resident community capacity

    Types of Care

    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago O'Hare International (6 miles away) Chicago O'Hare International (6 miles away)
    • Chicago Midway (22 miles away) Chicago Midway (22 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Reserve at Arlington Heights in Arlington Heights, IL is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and inviting atmosphere with fully furnished accommodations, including cable or satellite TV and Wi-Fi/high-speed internet.

    Residents can enjoy delicious meals in the restaurant-style dining room or take advantage of the kitchenette in their own apartment. Housekeeping services are provided to ensure that the living spaces are always clean and tidy.

    With beautiful outdoor spaces and a small library, residents have plenty of opportunities for relaxation and leisure activities. The community also offers move-in coordination services to make the transition as seamless as possible.

    Care services at The Reserve at Arlington Heights include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications on time and in the correct dosage.

    The community has specialized programs for mental wellness and mild cognitive impairment, designed to support those with memory issues. Special dietary restrictions are accommodated, including diabetes diets, ensuring that residents receive appropriate nutrition.

    Residents can stay engaged through resident-run activities and scheduled daily activities organized by the community.

    The Reserve at Arlington Heights is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

    Overall, The Reserve at Arlington Heights provides a warm and caring environment where seniors can enjoy comfortable living with access to personalized care services they need while maintaining an active lifestyle with nearby amenities to enhance their overall well-being.

    Nearby Places of Interest

    Cafes

    • Starbucks (0.2 miles)
    • Starbucks (5.8 miles)
    • Starbucks (6.2 miles)

    Hospitals

    • NCH Northwest Community Hospital (1.1 miles)
    • Glenbrook Hospital (7.1 miles)

    Restaurants

    • Portillo's Hot Dogs (1.2 miles)
    • Culver's (1.8 miles)
    • Maggiano's (2.8 miles)
    • McDonald's (2.9 miles)
    • Kura Revolving Sushi Bar (3.1 miles)
    • Stonewood Alehouse (3.1 miles)
    • Hooters (3.2 miles)

    Physicians

    • Arlington Eye Physicians (1.3 miles)
    • Physicians Cosmetic Institute (6.1 miles)
    • Premier Eye Care & Surgery (6.9 miles)
    • Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (7 miles)

    Pharmacies

    • Walgreens (1.8 miles)
    • Walgreens (3.1 miles)
    • Walgreens (3.2 miles)
    • Walgreens (3.7 miles)
    • Walgreens (3.8 miles)
    • Walgreens (4.5 miles)
    • Walgreens (4.7 miles)

    Parks

    • Ned Brown Preserve (2.3 miles)
    • Olympic Park (3.6 miles)
    • Lake Arlington (4.3 miles)
    • Abrahamsen Park (5.1 miles)
    • Fabbrini Park (6.7 miles)

    Theaters

    • AMC Streets of Woodfield 20 (2.9 miles)

    Places of Worship

    • St Thomas Of Villanova (4.6 miles)
    • St Hubert Church (5.5 miles)

    Transportation

    • Concourse C (6.4 miles)
    • United Club (6.4 miles)
    • Concourse B (6.4 miles)
    • Airport Transit System (6.5 miles)
    • Terminal 1 (6.5 miles)
    • TSA Precheck Terminal 1 (6.5 miles)
    • United Club - Concourse B (6.5 miles)

    Frequently Asked Questions

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