Caring Hearts Assisted Living*

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Caring Hearts Assisted Living*

3480 East Center Street, Pocatello, ID 83201

For more information about senior living options: (844) 490-3973

3.9 from 62 reviews
5 stars
43
4 stars
0
3 stars
1
2 stars
3
1 stars
15

Assisted Living Board and Care Home Memory Care Skilled Nursing Facility

Overall Review of Caring Hearts Assisted Living*

Pros

  • pro Caring Hearts has a great atmosphere and lovely staff.
  • pro Residents are happy and form new friendships through the caring team.
  • pro The staff are caring and residents are their top priority, with thorough care including bathing and meals.
  • pro Caring Hearts is clean, neat, and organized, with friendly staff and festive holiday events.
  • pro The staff treat residents like family and the facility is highly recommended for memory care.
  • pro The administrative staff and aides create a homey, cozy environment.
  • pro Caregivers demonstrate love, patience, and genuine kindness, going above and beyond for residents.
  • pro The meals are wonderful and well-balanced, and the overall atmosphere is friendly and kind.

Cons

  • pro One reviewer warned not to put a parent in this nursing home, saying they did not take care of her, they "dropped her and left her on the floor," and that she passed away a week later, calling it "the worst place."
  • pro Another reviewer expressed disappointment in the lack of communication, consistency, ethics and integrity, stating that the facility would be unacceptable and that there was "absolutely no respect or sympathy," with concerns about hiring someone with a criminal background.
  • pro A reviewer stated bluntly: "This place is awful and all of the employees are incompetent and untrustworthy."

Review

Caring Hearts is portrayed across a spectrum of experiences that cluster around a core impression: a place with a truly caring atmosphere where residents are treated as family and where families feel welcomed into the daily rhythms of care. Several reviewers emphasize that the facility has a warm, homey vibe with a staff that goes above and beyond to make residents comfortable. Tours frequently reveal clean, well-kept spaces and a sense of place that feels more like a supportive community than a generic care setting. For many families, the atmosphere itself is a major reason to consider Caring Hearts, as it helps both the resident and the visiting family member to feel calm and confident about daily life there.

A recurring thread in the feedback is the exceptional dedication of the staff. Reviewers repeatedly describe the team as lovely, attentive, and genuinely kind, with the residents' needs placed at the forefront. People praise consistent caregiving across bathing, meals, and daily routines, noting that staff members remain nearby, responsive, and involved in activities and conversation. The sentiment is that the staff do not merely perform tasks; they cultivate relationships, often forming bonds that residents and their families recall with warmth. Families describe caregivers who show patience, compassion, and a readiness to engage residents in meaningful moments - whether that means shared jokes, quiet companionship, or special touches that respect each person's preferences.

Several accounts highlight the leadership and administrative team as a key factor in the positive experience. Alice, the administrator, is singled out time and again for going above and beyond to support residents and their families. Reviewers recount that Alice is accessible, proactive, and deeply involved in day-to-day operations - helping coordinate hospital pickups, arranging transportation to offsite appointments, and ensuring that families feel heard when concerns arise. This level of involvement is contrasted with the broader impression of a well-run facility where the administrative staff work in close concert with front-line caregivers to maintain smooth, reliable care. The sense conveyed is that strong leadership translates into consistent care and responsive communication.

The care environment itself is described as welcoming and supportive, with particular praise for dementia care and memory support. Families note that residents are cared for with a blend of routine, respect, and gentle encouragement, which can be especially meaningful for people living with memory challenges. The facility is said to offer two home-like settings under one umbrella - two houses that allow families to visit and observe care from multiple perspectives. This arrangement appears to contribute to a perception of thorough attention to individual needs, as families can see different approaches to daily life and staff interaction across the two settings. Reviewers also share affectionate anecdotes about personalized touches - like specific snacks, a requested haircut, or a favorite activity - that illustrate staff responsiveness to personal histories and preferences.

The social and community aspect of Caring Hearts is consistently highlighted. Beyond basic caregiving, the reviews mention engaging activities and events, including holiday happenings, and an environment where staff can infuse a sense of fun into routine days. The facility's openness to therapy dogs and collaboration with families - such as homeschool co-ops visiting - underscore a philosophy of holistic care that values emotional well-being and joyful interaction as part of everyday life. Comments about meals being well-balanced and enjoyable further reinforce the message that Caring Hearts strives to nourish residents in multiple dimensions - physically, emotionally, and socially.

Among the overwhelmingly positive feedback, one review stands out as a cautionary counterpoint. The reviewer describes a deeply negative experience, urging readers not to place a parent at Caring Hearts and alleging serious neglect that resulted in harm and a death shortly thereafter. The language is stark and there is a clear fear expressed about the quality of care, with an emphasis on incidents that the reviewer characterizes as preventable. This account is presented as a personal account and a stark warning, contrasting sharply with the other testimonials. It serves as a reminder that, as with any care facility, experiences can vary and that prospective families should conduct thorough visits, ask detailed questions, and observe care firsthand.

Despite this singular negative voice, the majority of reviewers celebrate Caring Hearts as a place where genuine compassion, attentive staff, and strong leadership come together to create a supportive home for loved ones. Several accounts highlight specific staff members who have made a lasting impact on families - their presence, kindness, and attentiveness are described as turning difficult times into more manageable experiences. The stories of Brittney, Kylee, Taylor, Nevaeh, Dominic, and Taisom appear repeatedly as examples of caregivers who foster familiarity and trust with residents, sometimes forming unofficial bonds that become a comforting thread for families navigating dementia and aging. The emphasis on human connection - whether through a favorite staff member stopping by, a favorite meal, or a resident feeling seen and valued - emerges as a central theme across the positive reviews.

In sum, Caring Hearts is depicted as a facility that many families come to rely on for steady, heartfelt care. The praise centers on a combination of a warm, home-like atmosphere, a committed and personable staff, two well-maintained residential settings, and leadership that is accessible and proactive. Families repeatedly express gratitude for the way staff members treat residents with dignity, the readiness to assist with transportation and hospital needs, and the daily demonstrations of kindness that turn care into a relationship-driven experience. While one warning stands as a stark counterpoint, the overall impression across dozens of reflections is that Caring Hearts strives to be more than a place to live in later years - it aims to be a community where residents are cherished and families feel confident that their loved ones are truly cared for.

Features

Housing

  • 22 resident community capacity 22 resident community capacity
  • Studio apartments Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Laundry LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Pocatello Regional (10 miles away) Pocatello Regional (10 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Educational speakers / life long learning Educational speakers / life long learningEducational speakers and lifelong learning opportunities are crucial for seniors as they provide mental stimulation, promote social engagement, and contribute to overall well-being. Continuous learning helps seniors stay mentally sharp, build new skills, and maintain a sense of purpose and fulfillment in their lives. It also allows them to stay connected to the world around them and fosters a sense of community within senior living facilities.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Languages Spoken

  • English EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.

Description

Caring Hearts Assisted Living is a premier senior living community located in Pocatello, ID. We offer a range of care options including board and care home, memory care, and skilled nursing facility services to meet the unique needs of our residents.

Our community boasts a variety of amenities to ensure the comfort and convenience of our residents. Each room is fully furnished and equipped with cable or satellite TV as well as Wi-Fi/high-speed internet access. Our dining room provides delicious meals prepared by our skilled culinary team, taking into account any special dietary restrictions. Housekeeping services are provided to maintain a clean and tidy living environment, while laundry facilities are available for residents' convenience.

For those who enjoy spending time outdoors, we have a beautiful garden and outdoor space where residents can relax or engage in activities. Move-in coordination is provided to assist residents in transitioning smoothly into their new home.

At Caring Hearts Assisted Living, we prioritize the health and well-being of our residents. Our compassionate staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, transfers, and medication management. We also coordinate with healthcare providers to ensure that each resident receives the necessary medical attention they require. Additionally, we offer diabetes diet programs and special dietary restrictions can be accommodated.

To keep our residents socially engaged and mentally stimulated, we organize scheduled daily activities and invite educational speakers for lifelong learning opportunities. Transportation arrangements can be made for medical appointments as well.

Located in close proximity to several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals; Caring Hearts Assisted Living offers convenience to both residents and their families.

Experience top-quality senior care in a warm and welcoming environment at Caring Hearts Assisted Living in Pocatello,ID

Nearby Places of Interest

This area of Pocatello, Idaho, offers a convenient and comprehensive range of healthcare services, with multiple hospitals and medical clinics located within a short distance. There are also several reputable physicians and specialists nearby to cater to your healthcare needs. In terms of amenities, you will find a variety of dining options, including cafes and restaurants serving a range of cuisines. The area also boasts several parks where you can enjoy outdoor activities and places of worship for spiritual fulfillment. Additionally, there are pharmacies and transportation services available to ensure easy access to essentials and getting around the area. Overall, this neighborhood provides a well-rounded and accessible environment that could be suitable for senior living.

Hospitals

  • US Veterans Outpatient Clinic (0.4 miles)
  • Portneuf Medical Specialty Clinic (0.7 miles)
  • Portneuf Labor, Delivery & Postpartum (0.7 miles)
  • Safe Haven Hospital and Care Center (0.8 miles)
  • Portneuf Regional Medical Center (1.4 miles)
  • Portneuf Medical Center (1.5 miles)
  • Portneuf Medical Center (2.1 miles)

Physicians

  • Julio C Vasquez, MD (0.4 miles)
  • Pocatello Radiology Associates (0.4 miles)
  • Idaho Kidney Institute (0.4 miles)
  • Idaho Vein Center (0.4 miles)
  • Southeast Idaho Gastroenterology (0.5 miles)
  • Callaghan Cheryl M (0.6 miles)
  • Portneuf Heart and Lung Surgeons (0.6 miles)

Cafes

  • Cafe Tuscano (0.7 miles)
  • Turner Dining Commons (1.3 miles)
  • Red Hot Roasters (1.9 miles)
  • Idaho Unlimited (2.2 miles)

Restaurants

  • Arctic Circle Restaurant (0.7 miles)
  • VousDoo Grill (1.6 miles)
  • ISU Chartwells (1.7 miles)
  • Jack In The Box (1.8 miles)
  • McDonald's (1.9 miles)
  • Elmer's Restaurant (1.9 miles)
  • Jimmy John's (1.9 miles)

Parks

  • Ammon Park (1.2 miles)
  • Caldwell Park Pocatello,idaho (1.3 miles)
  • Caldwell Park (1.8 miles)
  • Alameda Park (1.9 miles)

Places of Worship

  • LDS 2nd University Stake Center (1.3 miles)
  • Supreme Assembly of Beauceant (1.5 miles)
  • Central Christian Church (1.7 miles)
  • Blazing Grace Church (1.7 miles)
  • Idaho Pocatello Mission (1.8 miles)
  • Islamic Soc of SE Idaho (1.9 miles)
  • Calvary Chapel Christian School (2.2 miles)

Pharmacies

  • Bob's Pharmacy (1.4 miles)
  • Bengal Pharmacy (1.7 miles)
  • Ridley's Family Markets (2 miles)
  • Ed Snell's Pharmacy Shop (2 miles)
  • Shaver Pharmacy And Compounding Center (2 miles)
  • Albertsons Pharmacy (2.1 miles)
  • Ed Snell's Pharmacy Shop (2.2 miles)

Transportation

  • Sam's Taxi Cab (1.9 miles)
  • Avcenter (2 miles)

Frequently Asked Questions

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